CVS Customer Service Issues

I am concerned and upset that I received an email about participating in clinical trials for a medical condition I do not have. It is inappropriate for a pharmacy to assume I have a condition without a diagnosis. This could potentially be harmful, as only my doctor should know my medical history and prescribed medications. This might even violate HIPAA laws if I had the mentioned condition. Please only contact me regarding my prescriptions via text or call, not through email advertisements. Kindly remove me from this mailing list and reach out to discuss this matter over the phone.

I went to CVS to fill my prescription for Mounjaro. I was told I couldn’t get it filled because others were using it for weight loss. I am a type 2 diabetic and take Januvia and Glipizide, as prescribed by my doctor. I felt the pharmacist was unprofessional, biased, and denied me the prescription, giving me the runaround. This experience was unacceptable and I have never been treated like this before. I expect proper action to be taken about this situation. I am planning to consult with my lawyer regarding this case of discrimination. This incident occurred at the CVS in Cottondale, AL.

I had a distressing experience at [redacted] Mockingbird Ln, Dallas, TX [redacted] on 12-9-[redacted] between 11:00 am to 12:00 pm. A staff member accused me of theft and lying when I declined to purchase a membership they were promoting. The employee's aggressive behavior intensified as I rejected their marketing tactics. They closely monitored my every move, implying I was stealing items from the store. When my baby picked up a pair of sunglasses, the employee accused me of having stolen a pair previously. Despite my attempts to address the situation, the staffer continued to be confrontational and eventually asked me to leave, claiming to be the manager. I was appalled by the employee's unprofessional conduct and intend to address this matter further.

On December 8th, [redacted], I contacted CVS in Southern Shores/Kitty Hawk, North Carolina, and spoke to the pharmacist regarding my E-prescriptions. After providing my date of birth, I was informed that the medication was out of stock due to a nationwide shortage. Subsequently, I encountered a pharmacy technician at the same location who was uncooperative when I requested to apply a Good Rx code that would lower the price. Despite my explanation about my Good Rx Gold membership, she insisted on using a different code. This experience left me feeling disrespected and frustrated. I attempted to resolve the issue by contacting other pharmacies and my doctor for an alternative prescription, ultimately leading to unnecessary stress and inconvenience for multiple parties involved. I hope to receive a response addressing these concerns promptly. Thank you for your attention to this matter. Sincerely, Sarah A. M. Email: [redacted]

The pharmacy at [redacted] Washington Street CVS in Newton, MA consistently fails to pick up the phone. Despite witnessing staff chatting instead of assisting customers, my repeated calls remain unanswered. When I raised this concern with Karen at the counter, she ignored me. Another customer, an elderly lady beside me, shared my frustration. It's concerning and unacceptable that a pharmacy doesn't prioritize answering calls promptly when people rely on them for essential medications and advice.

My name is Elizabeth Rosado Melendez, and I use the medication Duplixen, which is being supplied to me by your specialized pharmacy on Piñeiro Avenue in San Juan, PR. On Wednesday, December 7, [redacted], around 11:15 am, the medical prescription for the medication was physically handed over to your facility on Piñeiro Avenue. As of today, there had been no communication for the delivery, even though I informed them that I needed it by December 14 for my next dose. They had not made any efforts to process it, attributing negligence to me, as I was informed by a person who identified themselves as Iris. I provided the prescription a week ago, and now it might not be possible for me to use it when I should due to their negligence. They called me today after my insistence at 2:50 pm, saying they will process it now with the medical plan.

Subject: Recent Unpleasant Experience at CVS Store #[redacted] I am writing to express my disappointment with the ongoing issues at STORE #[redacted] in West Union, South Carolina. Despite previous feedback about the dirty bathroom and out-of-stock items, nothing has improved. In addition, I recently encountered an unhelpful employee during a purchase where a coupon was not applied correctly. During a visit on December 2, [redacted], I tried to use a Hallmark card coupon with my CVS ExtraCare Card ending in [redacted]. The employee insisted I needed a phone to access the coupon, despite showing her the physical copy I received via email. The situation escalated until the store manager intervened and resolved the issue. This experience, combined with the store's cleanliness and stock problems, has left me with no desire to return to this CVS location. I felt compelled to share this negative encounter as it was truly upsetting. Sincerely, Bev K. Email: [redacted] --- Previous Correspondence: To: 'George Taylor' From: Beverly Klingsick Sent: Tuesday, August 10, [redacted] Thank you, Mr. Taylor, for acknowledging my feedback. My hope is for an improved store experience moving forward. Best, Bev Klingsick

I'm Catherine M., and I refill my medication at CVS on Frederica Street in Owensboro, Kentucky. I have previously reported issues with the same medication, but I am still facing problems. I have been repeatedly informed over several days last week and this week that my medication would be available the next day. I have already run out of the medication once, and I feel like I am being given the runaround by this pharmacy.

The CVS on Regional St. in Dublin, CA consistently locks the public restroom, claiming it's out of order when I go to pick up my prescription. This has occurred six times in the last few months, forcing me to drive to a nearby gas station just to use the restroom. It's frustrating and inconvenient that the store staff won't allow the public restroom to be used. It should be against the law to deny restroom access to customers waiting for their orders.

My name is Joseph Turner, born on September 17, [redacted]. I was incarcerated for shoplifting after an incident with Ms. Richardson at CVS in Reno, NV. Despite CVS protocols, she chased and assaulted me, leading to false robbery charges. After serving two years in prison, I have been out for a year and have been investigating the situation. It seems that CVS's oversight of their policies resulted in my wrongful imprisonment. I am considering taking legal action to address this injustice.

In the early hours of the morning, I rushed to the CVS on Pine Avenue in Erie, PA because two of my children were unwell - one with an ear infection, the other with a cough and sore throat. To my surprise, upon arrival, I found a note on the door stating that the store was closed. This was frustrating as the store is typically advertised as open 24 hours with a brightly lit sign indicating so. Despite seeing activity around the store, it was a letdown to not be able to purchase the over-the-counter medicines needed. The website also confirmed the store's 24-hour operation, adding to the confusion and inconvenience of the situation.

There seems to be an issue with pharmacy pick-up at the drive-thru located at [redacted] Asbury in Evanston, IL [redacted]. I have been a CVS customer for years, but two locations in my area closed recently, leaving the one I currently go to overcrowded. The drive-thru wait times have been excessively long, and I've experienced delays in picking up my prescriptions due to the pharmacy closing unexpectedly. It appears that they are understaffed, leading to prolonged wait times and customers like me having to return multiple times. They seem to prioritize inside customers over drive-thru customers, causing further delays. This situation needs to be resolved promptly to prevent customers from seeking services elsewhere.

I had an unfortunate emergency last night and visited your CVS store at [redacted] W Peoria. I found no staff around except at the pharmacy where there was a customer. I called the store's number, and a man answered. I asked for help once in the store, and the STORE MANAGER Michael S eventually appeared. I explained I needed activated charcoal for my dog who may have ingested a grape. Michael directed me to the holiday aisle, insisting it was there despite it being a medicine. When I asked for his name, he confirmed he was the STORE MANAGER. I felt distressed by his behavior. Thankfully, a kind lady at the pharmacy tried to assist me while Michael simply observed. This negative experience has prompted me to never return to this store and share my story on social media. CVS, I am deeply disappointed and saddened by the treatment I received.

Regarding order #[redacted]67, I purchased QUNAL Extra Strength Turmeric. The price advertised was $26.79 for a buy one get one free offer. However, upon delivery, I only received one box instead of two. This product is essential for alleviating my aches and pains as a 76-year-old wheelchair user due to an auto accident six years ago that was not my fault. My son in California recommended it, and it has been effective for me. I kindly request the missing box to be sent. Additionally, could you provide my Active Care card number? I believe I have paid $10.00 three times but have not received the associated savings at checkout due to not having my card numbers. Please provide me the necessary details and deactivate any redundant cards. Thank you very much. Name: Kathleen Donton Address: [redacted] Narrows Drive, Lebanon, PA [redacted]

This evening, my 4-year-old and I visited the CVS store at [redacted] Peachtree St. NE, Atlanta, GA [redacted], located in the Peachtree Center Building. I recently moved to the area and was transferring my prescriptions to this pharmacy for convenience as it is near our new condo. While at the store, we also picked up a few items. As my child was selecting a toy car and lollipop at the register, there was a disturbing situation unfolding among the employees. They were engaged in a heated argument, using inappropriate language and even threatening physical violence. Security had to intervene due to the escalating confrontation. Despite the chaotic scene, one of the employees then proceeded to yell at me for needing assistance at the self-checkout. The entire incident was alarming and could have resulted in harm to my daughter or others. I urge the store management to address this behavior promptly to prevent any future incidents. Thank you.

On January 12, [redacted], my husband went to CVS at Target in Watertown, NY, to pick up my new prescription under our [redacted] plan with a $0 copay. The clerk insisted on a $24.80 copay, despite it being a new plan. After contacting me and confirming the copay should be $0 with the rx carrier, I called the pharmacy. I was on a call with a representative who then spoke to the clerk at CVS. We were put on hold for 22 minutes before the call was abruptly cut off while my husband witnessed the clerk seemingly disconnecting the call intentionally. I understand that January can be busy with plan changes, but the long wait, the initial error, and the subsequent delay were frustrating. Although we had positive experiences before, this incident could have been resolved efficiently with prompt action when the issue was first raised.

I requested two prescription refills on Saturday, Jan. 28, [redacted]. I was notified they were ready on Sunday afternoon but couldn't pick them up. I plan to get them today and received a text this morning reminding me to do so. When I have delays, I always call the store to inform them when I can come because I'm handicapped and not always able to go right away. I was taken aback by the text this time; it felt offensive considering my situation, and some friends who called me shared the same sentiment. I've been a loyal customer at the Leonardtown MD. branch for a while and appreciate the excellent service for seniors there. The tone of these texts should be reconsidered; otherwise, I and others might need to switch pharmacies. It feels disrespectful to those with disabilities. Thank you.

I have encountered issues trying to fill my prescriptions at CVS for the third time. The CVS in St. Cloud, Florida denied me my medications, citing that I had insurance when I did not, though I use GoodRx. Following a similar incident a month later, I have ceased going to that location. Now, living in Kissimmee and with insurance only valid at CVS, I am left to pay out of pocket as I had my prescriptions transferred to Publix. I am frustrated with the service and wish to escalate my concerns to higher management. I have opted to share my experience on various platforms and am seeking to speak with a district manager's superior to address these recurring issues.

Issue with prescription refill process. When using the automated line for refills, I've faced multiple instances in recent times. After ordering refills, I'm told they will be ready at a specific time, only to discover the pharmacy never got the request. Talking to others, I've found many have transferred their prescriptions elsewhere due to ongoing problems with the automated system at various CVS locations. This appears to be a widespread problem more related to the process rather than individual employees. I worry CVS could follow a similar path as Southwest Airlines, neglecting a system for too long. By the time it's fixed, the reputation may be too damaged to recover from the loss of customers. It's disappointing as a long-time customer. I'm considering switching to a different pharmacy chain soon.

I'm interested in knowing if emails were sent out to bonus card holders announcing merchandise prizes for cracking an egg. I participated, selecting an item but encountered payment issues with my Visa card as a Mastercard discount was required. After two failed attempts, I received a fraud alert from my bank regarding Magic Stitch Se____, the company processing the transaction. I'm unsure if your company allowed this promotion or if it's a possible scam targeting credit card details.