CVS Customer Service Issues

I recently had a concerning experience at CVS Pharmacy on September 19th, [redacted], located at [redacted] North Decatur Rd. Decatur, Ga. The cashier I interacted with was Quintaviou, and the receipt number was 3[redacted] 2[redacted] 30. Upon arriving at the store around 5:35 AM in my Black [redacted] Chevy Caprice Classic, I encountered a young man outside who made me feel uncomfortable by repeatedly asking about my car. Inside, during checkout, the same young man continued this behavior, causing me to feel scared and uneasy. Despite my attempts to focus on shopping, the cashier did not handle the situation appropriately. This encounter left me feeling shaken and unsure of what to do next, especially with multiple young men present in the store at the time. I urge the store to review their security footage of this incident. - Ms. Judy A. Williams

Currently, in Palm Beach Gardens, Florida, a state of emergency has been declared by Governor Rhonda Santos due to Hurricane Ina. CVS Pharmacy has been our trusted pharmacy for many years, and we rely on them for our monthly prescriptions. As a person with [redacted]% disability and daily nursing care, it is essential for me to have my medications on time, especially during a Category 4 hurricane. Despite the mandatory early prescription fill rule during emergencies in Florida, CVS refused to fill my prescription only two days in advance. I am concerned about not being able to access my medication during the impending hurricane. I feel frustrated by the lack of understanding and rudeness from the CVS pharmacist. As a Medicaid recipient, I have limited options and rely on their services. I seek guidance on how to ensure they follow the law and provide my much-needed prescription on time during this emergency.

I had a bad experience at 3 CVS locations where they refused to aspirate before administering the vaccine. One staff member was particularly rude and arrogant on the phone, stating he wouldn't give me the shot if I came in. As a military veteran, I find this behavior disrespectful. Aspiration only takes a few seconds and is important for safety. I will be sharing my feedback with the VA to ensure our veterans are treated with respect. These incidents occurred at the CVS inside the TARGET building at Gulf to Bay and Hwy 19 N in Clearwater, FL, and at the CVS on the corner of Highland Ave and Sunset PT in Dunedin, FL. Despite this, I appreciate the professionalism at other CVS locations. I am addressing this issue not to complain about CVS as a whole, but to highlight the behavior of a few employees who were not up to standard.

I experienced a frustrating situation at the CVS pharmacy located inside Target in Cockeysville, MD. My 90-day prescription for Estradiol was not filled in full, but I was still charged the 90-day copay. After enduring a lengthy 25-minute hold, I spoke with a pharmacist through a problematic virtual phone system. The pharmacist promised to have the remaining prescription ready the next day at no extra cost. However, upon my husband's visit, the prescription was once again short, and he was charged the full copay amount. Another phone call lasting 36 minutes led to confusion as the pharmacist initially promised to look into the issue but then another staff member answered as if unaware of our previous conversation. After much back and forth, a final box of the medication will be ready for pick up, necessitating a third trip. These repeated errors by the pharmacy are causing undue inconvenience. I am requesting the final part of the prescription be mailed to me with either a $20 refund or a refund processed in-store to compensate for the multiple trips and time wasted. As a first responder with demanding hours and my husband working long shifts, the continual errors and time spent waiting are unacceptable.

My prescription for Morphine is not being filled promptly at CVS in Independence, MO. Despite my doctor sending the approval on time, I was informed incorrectly that it still needed approval. When I mentioned paying upfront and getting reimbursed by insurance, they suddenly claimed to have insufficient stock to fill the prescription but assured it could be done the next day. Today, when I tried to contact them, there was no response after a 45-minute hold. Their drive-through has been closed for over a month, making it challenging when dealing with sickness and pain. This unprofessional behavior is not acceptable, especially when it jeopardizes patients' health. I require my medication without being misled about its availability and suggest redirecting me elsewhere if they are unable to fulfill it. Ignoring doctor-approved prescriptions and poor staffing excuses are unacceptable in the medical field. It is crucial for pharmacies to prioritize patients' needs over convenience to ensure timely and accurate medication provision.

For over 8 weeks, I have been trying to resolve issues with my online extracare account. I used to receive coupons via email, but now I encounter blank screens preventing me from adding coupons to my card or accessing My Deals and Rewards. Despite numerous failed attempts, regular extracare agents couldn't fix the problem. After speaking to someone who escalated the issue, I recently sent the non-working links for further investigation. However, I am yet to receive a response. Even when notified about a reward coupon for 32% off my purchase, I still faced the same blank screen issue. Consequently, my online extracare account is inactive, and I don't receive coupons in-store. As a caregiver to my wife, who has dementia, these coupons are crucial. Letitia, an Extracare agent, logged my issue under code S[redacted]. I hope to see a resolution soon.

I placed an online order last night for two items: eye drops and a pack of burgundy press-on nails. I made sure not to allow substitutions to avoid any issues. However, when my husband brought the order home, it contained baby pink press-on nails instead. I called the store and the associate suggested I could exchange them in person. I politely inquired if the burgundy ones were available before making the trip, but she couldn't confirm. I was disappointed as I needed the correct nails for my Halloween costume and felt they should not have substituted without checking with me first. I wished the associate had verified the item's availability before packaging the order incorrectly.

Pharmacist, Pamela Nweke, was extremely rude and refused to prescribe the medication recommended by Dr. Protromastro following my surgery. I was left in pain because of her actions and had to return home without the necessary medication. I find her behavior unacceptable and plan to escalate this issue as it has caused me unnecessary suffering. Both my doctor and I are puzzled by her denial, especially since I was willing to pay for it myself. Despite my doctor's approval and communication with Ms. Nweke, she still refused. I am considering seeking legal advice regarding potential malpractice. The pain I am experiencing due to this situation is unbearable. I will reach out to the doctor's office to address this matter.

Today, I visited the CVS at [redacted] Main Street in Newington, CT with a 30% coupon as a loyal customer. During checkout, I handed the coupon to the cashier, but it did not apply to my purchase. When I inquired about it, the cashier couldn't explain why. Despite the coupon being valid until today, 10/30/22, the issue was not resolved, and I left feeling disappointed. As a senior citizen on a fixed budget, every discount matters, and missing out on the 30% off was upsetting. I hope CVS can address this issue promptly.

This CVS Pharmacy would greatly benefit from hiring more staff, as they are currently severely understaffed, resulting in long wait times both in-store and by phone. On multiple occasions, I have waited over 40 minutes just to speak to the Pharmacist, who is often very behind schedule, making it difficult to obtain urgently needed medications like antibiotics. The presence of a drive-through window exacerbates the issue, causing delays for both in-store and drive-through customers. Increasing the number of employees would help the pharmacy run more efficiently and prevent a stressful situation for patients. As a customer of over 11 years, I have decided to switch to a different pharmacy for better service, but I hope these suggestions will lead to improvements for those who remain. Thank you for considering my feedback. - Joanne M Haden

On Friday, November 4th, I visited the CVS on Route 46 in Parsippany, NJ (Store [redacted]) for my scheduled Shingrix second vaccine appointment at 4:15. Despite arriving 15 minutes early, I found 8 people waiting ahead of me, including walk-ins and others. An upset woman with children mentioned her 3:45 appointment time and still not being seen by 4:10, adding to the frustration. Realizing my 4:15 appointment was not prioritized, I anticipated not being seen until 5:30 due to the walk-ins. This experience left me feeling disappointed in the inefficient booking system. Unlike other companies like LabCorp, where appointments are honored first, this CVS location seemed disorganized. I hope that my inconvenience prompts improvements to prevent this from happening to others in the future. When I reschedule the Shingrix appointment, I expect to be given priority over walk-ins. I can be reached at [redacted]. Thank you for your attention to this matter. - Doreen

In June [redacted], I filed a complaint with CVS customer relations regarding store #[redacted]'s refusal to refund me the correct amount, which seems suspicious. Despite CR contacting the store, I was promised a resolution that never came. The situation escalated when I was banned from making returns at CVS after attempting to return an unopened item. Despite contacting CR again, I've received no explanations or contact from the store. As I rarely shop at CVS, it's evident this ban is in retaliation for my initial complaint about store #[redacted]. I urgently request a CVS CUSTOMER RELATIONS supervisor to get in touch with me promptly to address this issue. Otherwise, I may have to consider legal action.

I have encountered multiple problems with the pharmacy located on South Lindbergh in Saint Louis County. Their customer service is extremely lacking. The issues initially arose with their automated medication refill system, which has been causing problems for several weeks. Last week alone, I spent a total of one hour on hold due to this issue. Although one problem, receiving 20 Amoxicillin tablets less than what was prescribed, was eventually rectified, I have been waiting for 3 days for my Carvedilol prescription, which I take twice a day for high blood pressure. The automated system falsely claimed it was ready, but upon visiting the pharmacy, I was informed they hadn't even initiated the refill, prompting them to reach out to my doctor belatedly. The customer service representative was unhelpful and ended the call when I expressed my frustration. When I confronted the manager, Eric, about the poor service, he did not offer an apology or acknowledge my dissatisfaction. My loyalty as a long-time customer seems unappreciated. I intend to switch pharmacies due to the unacceptable customer service at this location.

I am a Carepass member and received an email regarding free gifts available in-store. However, despite signing up, I have never received any free gifts as promised. I recently spoke to a manager at the store in Media, Pennsylvania, who was unaware of the promotion and suggested checking other stores. Due to health reasons, I cannot visit multiple stores. The manager mentioned that the lack of communication about these gifts is a corporate issue. I am disappointed and hoping this can be resolved. Is there a way to compensate for the missed free gifts? I would appreciate a response. Thank you.

I visited CVS in Haughton, Louisiana on 11/24/22 to print pictures from my iPhone. The cords available were not compatible, so I asked for assistance. The staff member initially provided the wrong cord, then eventually found the correct one. I mistakenly thought the screen was touch-sensitive, leading to some confusion. The staff member seemed unresponsive and did not communicate well, making the experience frustrating. Despite my attempts to ask questions and clarify things, the staff member’s attitude remained unhelpful and bordering on rude. Eventually, I escalated the issue to the manager due to the staff member's disrespectful behavior. The manager explained there were technical difficulties with the machine but the staff member's demeanor continued to be a problem. The entire encounter left me feeling disrespected and dismissed, prompting me to decide not to return to any CVS store in the future. I felt that the staff's behavior and lack of professionalism were unacceptable and disappointing.

I had a negative experience with Huy Vu at the pharmacy on 11/19/22. Despite the CVS website stating my tramadol was ready for pick up, he refused to give it to me claiming the authority to do so. He mentioned the first day of picking up meds doesn't count, which confused me. His condescending and rude demeanor left me shaking as I left the store. As a business owner myself, I would never tolerate such behavior from my employees. This incident has left me so upset that I don't wish to return to a CVS pharmacy again, although I realize this won't impact the company. This experience was a first after years of being a CVS customer.

Dear CVS, a company dedicated to helping people get well, primarily caters to elderly customers. When representing a company like CVS, one's attitude should be appropriate both on and off the job. However, there seems to be an issue with an employee named Keshia Harvey at the Wesley Chapel location. Allegedly, Ms. Harvey has been purchasing a sonic device to harm her elderly neighbors regularly, even allowing her child to shock them. Concerned individuals from the local church community are planning to protest at the store due to her behavior. It is urged that CVS address this matter with Ms. K. Harvey promptly to prevent further escalation. Your attention to this situation is greatly appreciated. Thank you for your prompt action. Email contact: [redacted]

I went to collect my son's medication, but I received the wrong one. After speaking to a pharmacist at CVS, he remembered the situation and informed me the correct medicine wouldn't be ready until the next day. Now, I returned the next day to pick it up, but I have to wait 30 minutes because the pharmacist is on lunch, and they are the only one who can provide the medication. Additionally, I noticed I am being charged again for the right medication. My son urgently needs this medicine, and the delay is concerning. Waiting for 30 minutes and paying an extra $5.00 should not be necessary in this situation.

The pharmacy at Mission Oaks Vons in Camarillo refused to fill my new medication prescription after my surgery, which left me in severe pain due to a recent hernia repair. Despite my long history of receiving my regular pain medication from them for over a decade, the pharmacist declined to dispense the prescribed Percocet for post-operative pain relief. This refusal to provide essential pain relief was both inhumane and disrespectful. It's frustrating that I have to remind them monthly to order my patches, which I've been picking up for 15-20 years. The pharmacist's actions have left me feeling mistreated and judged unfairly. Considering switching pharmacies to receive better treatment and proper care in the future.

For more than 6 years, I have been a CVS and Caremark customer. While most of my prescriptions are through mail order, I rely on CVS Store7420 in Calabash, NC, for urgent needs. Lately, the customer service there has declined significantly. The staff often makes excuses about being short-staffed and overwhelmed, leaving customers like me feeling unimportant. Given the rapid growth in this area, with over [redacted] homes being built nearby, it is disappointing that the service quality is not improving. Many others in the community share the same frustrations, and I am finding myself seeking out a different pharmacy more frequently due to this negative experience.