CVS Customer Service Issues

I was informed that my pharmacy canceled my medication order, but my doctor's office confirmed with CVS that it was in stock. Despite this, I am left without my much-needed medicine due to a corporate policy issue rather than a federal regulation. I urge someone to intervene on my behalf and instruct the pharmacist to honor the prescription sent by my doctor's office, replacing the one that was mysteriously deleted from CVS's system. It is distressing that CVS has mishandled my prescription, blaming others and failing to assist me promptly. The responsibility lies with CVS to rectify this situation promptly and prioritize the well-being of the customer in need of their medication. It is unacceptable to misplace a prescription and then disregard the inconvenience caused to the person relying on it. Your attention and action on this matter are greatly appreciated to ensure that the prescription is processed without further delay or unnecessary stress.

I have been a loyal CVS customer since the beginning, and I have experienced significant issues lately at CVS Pharmacy store #[redacted], located at [redacted] W. Grand Pkwy, Katy, TX [redacted]. I have been trying to refill my prescription for DEXROAMPAMPHET 30 MG for weeks, or alternatively Adderall XR, due to my ADHD and OCD. Despite confirming the refill request on 6/19/22, I have been consistently told that my medication is out of stock. The pharmacy's repeated failures, including technical malfunctions, long wait times, and stocking issues, have caused me undue stress and inconvenience. I urge CVS to address these issues promptly and ensure that necessary medications are stocked without delays.

I need to take two pills daily: Lisinopril 20 mg + 12.5 mg HCTZ and another Lisinopril 20 mg. The instructions for the Lisinopril 20 mg mention taking it daily with the Lisinopril 20 mg + HCTZ. CVS recently refilled my prescription for the 20 + 12.5 mg but missed renewing the 20 mg one. When I asked about the error, they blamed the doctor. My doctors always complain about CVS, calling it the worst pharmacy in the USA. I discovered that CVS had old records for my doctor, causing issues in renewing my prescriptions. I corrected this, but CVS still failed to renew my scripts. I recently saw my doctor, so this delay isn't their doing. Why does CVS consistently disappoint in their duties?

I recently had a concerning experience at the CVS pharmacy in Nottingham, PA. When I inquired about a discrepancy in information provided by an employee, she accused me of having a bad attitude. As a pharmacy technician, I had researched the issue and called back to clarify, but she seemed uninterested in my knowledge and abruptly put me on hold. When she returned, she accused me of having an attitude problem, stated that my medication was unavailable, and made inappropriate remarks about her own medication use. I am considering filing complaints with the FDA and PA licensing board due to her behavior. This incident has made me question the professionalism at this location and the reliance on pharmaceuticals over natural alternatives. There should be changes made to ensure a more ethical and respectful environment for customers.

While looking for a birthday present for my daughter, I asked a store employee how I could find the price of an item without a barcode. Disappointingly, I was told they couldn't help me unless it had a barcode. As I continued to browse, I was accused of loitering and even stealing, although I was just shopping. They insisted I leave and threatened to involve the police, which felt unfair and disrespectful. I value honesty and respect in customer service, and this experience left me feeling frustrated and mistreated. The store number is #[redacted].

While shopping for my daughter's birthday present, I approached a store employee to inquire about an item without a barcode. Instead of offering assistance, the employee dismissively told me to leave the item. Subsequently, I was accused of loitering and stealing, ultimately being forced to leave the store. I felt unfairly treated and embarrassed by the unfounded accusations. Despite only browsing for a gift, I was threatened with police involvement based on a misunderstanding. The experience left me feeling disrespected and frustrated.

I took my dog's prescriptions to CVS after a stressful visit to the emergency hospital due to his breathing issues. I inquired about the time it would take to fill them, expressing urgency. I was informed it would be ready in an hour. Upon my return, I was informed they didn't have the medication in stock and couldn't provide a specific timeline for its arrival. Despite the pharmacist's proximity, they didn't engage with me. I expressed my frustration as it was too late to visit another pharmacy, given the time. To worsen matters, there was a delay in locating the misplaced scripts, leaving my dog without necessary medication. The lack of urgency exhibited by the staff during this emergency situation was disappointing.

I have been a CVS CREDIT card holder for over 30 years. The latest card I received does not have a 4-digit code on the back, making it unusable for purchases. I need a new card with the 4-digit code on it to continue shopping at your store. If a replacement card is not provided, I will be unable to shop at CVS. Please contact me at [redacted] to resolve this issue. Thank you.

My primary care provider sent a prescription to CVS at [redacted] Russel Branch Parkway, [redacted] Heron Overlook Plaza Ashburn, VA [redacted] Store #[redacted] on Monday, 8/15. Upon arrival, CVS stated the cost was over $[redacted] and had not processed it through my insurance (ExpressScripts/Verizon/Medicare). They mentioned the system was down and advised to return the next day. When revisiting on 8/16, CVS informed me that my insurance declined payment without giving a reason. After contacting ExpressScripts, I confirmed coverage and suggested the CVS pharmacist call the pharmacy help line at [redacted]. Despite providing this information to the store, they were unable to assist and claimed their system was still down. As a result, I have been without my medication for two days. I am concerned about the lack of clarity regarding insurance coverage and the challenges CVS seems to face with their system.

The CVS pharmacy located at [redacted] S. Arlington Ave lost my daughter's three-month supply of birth control. I picked up the prescription for my daughter Sydney-Sears (11-08-05), but they claimed it wasn't ready. Despite having the same prescription for my other daughter, they asked me to return in two days. Later, they couldn't confirm if I had picked up the medication. They promised to check the security cameras but haven't followed up despite my calls. I am frustrated with the lack of resolution.

I recently took my five-year-old for a COVID test at CVS Pharmacy on State Rd. 82 in Fort Myers, FL. When we arrived at the window, a technician inquired if we were there for testing. After confirming, she said she would assist us but continued serving others without acknowledging or apologizing for the delay. After waiting for 15 minutes, we left. I contacted the pharmacist to report this issue, and he seemed skeptical, mentioning they have two systems. Despite my medical background, he emphasized the need for patience, explained the COVID systems were down, and offered for me to return. He ultimately apologized, but I was left disappointed by the lack of professionalism, ethics, and customer service displayed during this visit.

I needed to collect my prescription from a different store after mine was closed, which was a bit harder to reach but part of life. Despite a longer queue caused by merging two locations, I patiently waited my turn. When I was next, the counter staff assisted someone who had just arrived, assuring me they would help me shortly. Upon reaching the counter, I was dismissed and told my wait wasn't significant. Expressing my disappointment in their customer service, I was met with indifference. Requesting to speak to a manager, I was informed none was available. Regrettably, I feel compelled to switch to a nearby Walgreens where my business is valued after informing my doctor to transfer my prescriptions.

I had a distressing experience at CVS Pharmacy, store #[redacted], where the Pharmacy Manager, Sanita, was incredibly rude and dismissive towards me. During my visit on August 10, [redacted] at 7:30 pm, I urgently needed insulin, a life-saving medication I had forgotten in Florida. The staff refused to provide me with the insulin before closing at 9:00 pm unless I paid $[redacted], as they were eager to go home for the night. This situation jeopardized my health and violated my civil rights. Sanita's lack of empathy and professionalism was concerning, and I believe she could benefit from sensitivity training. I have decided to escalate this matter to corporate as I never want to encounter such behavior again. Address: CVS Pharmacy, [redacted] Main Street, West Warwick, RI [redacted]. Thank you. - Dawn Flowers

I visited the CVS in Oyster Bay to get a prescription. The pharmacy closes between 1:30 and 2:00 for lunch. I arrived about 5 minutes before it closed, but the customer ahead of me took a long time. When I tried to step forward, the gates began to close, and I was told to return at 2. I explained I was just picking up, but they still closed the gate. It seemed very rude to me. Most stores help the customers in line before closing for the day, not turn them away abruptly. The store manager mentioned it's controlled by a computer, but I believe a person could manage the gates. If a transaction is ongoing, the gate shouldn't close. Maybe they should consider making adjustments to prevent losing more customers.

My wife's profile specifies the need for easy-open caps, not childproof ones, at [redacted] Forest Ave, Staten Island. Unfortunately, the employees keep providing childproof caps against the instructions. This situation brings into question their ability to accurately fill prescriptions. Mistakes with medication can be life-threatening. I consistently need to double-check due to this issue. On top of that, I often receive the wrong prescriptions when picking up my wife's medication. Despite my vigilance, I face rude comments from the staff, implying I am confused. Their lack of attention and rudeness are concerning. The CVS text system for pickup notifications is also unreliable. It frequently fails to accurately indicate when prescriptions are ready or confuses refills. This has led to unnecessary delays in obtaining essential medication, even after the doctor has approved it. Furthermore, the staff's inaccuracy is evident in their miscounting of prescriptions to pick up, causing inconvenience and frustration. Despite numerous complaints, there seems to be no improvement or resolution. This situation is not only aggravating but also raises serious concerns about potential health risks due to medication errors. The pharmacists at [redacted] Forest Ave, Staten Island, need to be replaced with more competent personnel.

I scheduled an appointment at the CVS on Hazard Ave in Enfield for a Covid booster and flu shot on Sunday, 9/11/22 at 7 am. When I arrived, there were 2 customers ahead of me at the vaccine counter where the pharmacist was dealing with insurance matters for a rejected claim. After waiting 15 minutes, the pharmacist acknowledged me but mentioned a delay due to the ongoing issue. When I offered to reschedule, another employee suggested I didn't want to be attended to. This unprofessionalism, coupled with what seemed to be understaffing issues, led to a disappointing experience. The state of the parking lot and store cleanliness also left much to be desired. Despite having positive experiences with CVS vaccinations in the past, this visit fell short, and I'll be avoiding this location in the future.

I was approached by a CVS employee after using the restroom and accused of theft. They made me empty my backpack which had an almost empty hairspray can, an old hairbrush, pads, tampons, and Walmart band-aids for my girlfriend. I proved my innocence but was banned from the store with the threat of prosecution if I returned. This experience has led me to consider canceling my CVS CarePass and never shopping there again. The employee's judgment was severe and embarrassing, especially since I had done nothing wrong.

As a family of five, we frequently visit Buena Park CVS for our prescriptions. The staff is typically friendly and efficient. However, during our recent visit, my husband encountered some issues while trying to pick up medication for himself and our son, Daniel Lee. Initially, there was a mix-up with the birth date input for our son, with the clerk mistakenly entering the wrong date. Subsequently, the clerk incorrectly entered our son's name as Tain instead of Daniel. This resulted in delays and frustration for my husband. Despite his efforts to rectify the mistakes, the clerk continued to struggle and even displayed impatience with my husband. Only after the intervention of a pharmacist were the issues resolved. My husband left the store feeling upset by the clerk's behavior. I believe that additional service training would greatly benefit the clerk in question to avoid similar incidents in the future. Overall, we appreciate the usual kindness shown by the CVS staff but felt compelled to share our experience for the improvement of customer service. Thank you.

I would like to share my experience with our local CVS store located at [redacted] Main Street in Green Bay, WI. Over the past year, we have encountered numerous issues with our prescriptions. These include receiving incorrect medication, finding open pill boxes that are still sealed, and getting duplicates of the same prescription. When attempting to return these items, we were informed that they could not be accepted back. During a recent visit for flu and shingles shots, I was initially told that I could not receive the shingles shot despite my doctor's recommendation. After confirming with my doctor, I insisted on receiving the shingles shot, as advised. Additionally, my husband was turned away for a flu shot due to them running out of needles. The store also appeared to be short-staffed at the registers, creating longer wait times. The overflowing garbage outside attracting bees further added to the unpleasant experience. I hope this feedback helps address the ongoing issues present at this location.

I picked up my prescriptions today, but the staff at the counter seemed disinterested. They refilled a prescription without my authorization, and when I tried to address it, I felt ignored. The lack of customer service left me frustrated. This happened at the CVS on S Main St in Manchester NH.