CVS Caremark Customer Service Issues

I ordered a prescription for atorvastatin 20 mg from CVS pharmacy on McWhirt Loop in Fredericksburg, Virginia. They can be reached at [redacted]. Unfortunately, after purchasing it for a $20 co-pay, I accidentally dropped it in their parking lot, where it got run over by a car. CVS graciously refilled the prescription since I had a remaining refill, but they are now requesting payment for the damaged medication before providing the new one. I'm reaching out to seek assistance in settling this matter. My name is A. Kochem and you can contact me at [redacted]. My Blue Cross account number, which covers prescriptions, is CZ [redacted] A [redacted]. I have Medicare as my primary insurance and Blue Cross as secondary. Your prompt attention to this unusual situation would be greatly appreciated. Thank you.

My doctor sent a refill request, but CVS claims they did not authorize it, prompting a message from their system. Despite my doctor's office confirming they submitted the request, the pharmacy said they have the refill but the computer system sends automated denials before and after filling it. The process seems illogical and frustrating. I've decided to reach out to the Central Management Services of the State to address this issue and request that CVS stops sending false refill denials.

I was informed that a prior authorization is required for my XYREM prescription. After my doctor filled out and faxed the form, additional information was requested, including my sleep study results, symptoms list, and prior medications. Despite sending the necessary documents, there was confusion as my information supposedly did not match their records, though it actually did. Subsequently, I was told that prior authorization was not necessary for XYREM. When I contacted the pharmacy for a refill, I learned that my insurance rejected the claim due to the lack of prior authorization. I am seeking assistance from a knowledgeable representative to clarify the situation, determine the actual requirement for prior authorization, and ensure effective communication with the pharmacy. It is imperative for the insurer to promptly review and approve the documentation my doctor diligently completed to facilitate receiving my medication.

The Virginia Department of Health is in the process of preparing for Medicaid Expansion. Around 4,[redacted] clients from one program will be transitioning to a Medallion 4.0 Health Plan. I work for the Virginia Department of Health and am requesting a contract application for our state pharmacy and two Health Departments to submit pharmaceutical drug claims. These pharmacies provide drugs to program participants in Virginia and are not retail. This request is specifically for the Aetna insurance plan. Aetna confirmed that CVS Caremark is their PBM (Pharmacy Benefit Manager). The desired health plans to contract with for pharmaceutical claims include: - Medallion 4.0 Health Plans - Aetna Better Health of Virginia - Anthem Healthkeepers Plus - Magellan Complete Care of Virginia - Optima Health Family Care - United Healthcare - Virginia Premier Thank you for your support in this matter. Best regards, Linda L. Adkins Senior Accountant Virginia Department of Health [redacted] Governor Street 6th Floor, Room [redacted] Richmond, VA [redacted] Phone: [redacted] Fax: [redacted] Email: [redacted]

Unsatisfactory Experience at CVS Pharmacy I made the switch from Walgreen's to CVS Pharmacy and after filling 10 prescriptions totaling around $[redacted].00, I received coupons for $5.00 and $3.00. The pharmacist even circled it on the receipt and confirmed I could use it anytime except on prescription items. I kept the coupon in my wallet and when I tried to redeem it, I was denied because it was 4 days past the expiration date in small print. Unlike Walgreen's loyalty points, CVS' coupon had a strict timeline. To add to the frustration, I purchased stale saltines worth $6.00, putting me at a loss of $14.00 in total. I believe a $14.00 certificate would be a fair resolution and I hope the staff can be more clear about redemption dates in the future. Marian Baylin [redacted] 29th Street N St. Petersburg, FL [redacted]

I have been picking up my granddaughter's ADHD medication from CVS since last summer. The medication is Focalin. I usually call ahead of time, but sometimes they don't have it ready when I arrive. Recently, I had an unpleasant experience at the CVS on Blowing Rock Hwy in Lenoir, NC. The pharmacist, a young man with very short hair, was rude and dismissive when I went to pick up the prescription. He made me feel like a fool for misspelling the medication name, even though I get it every month. He also criticized the medication my granddaughter was taking. His lack of professionalism and customer service skills really upset me. I will not be returning to CVS and will share my negative experience with others. This employee's behavior was unacceptable, and it has tarnished my opinion of CVS as a whole.

I am reaching out to ask for assistance in submitting a Part D Late Enrollment Penalty Reconsideration appeal to Medicare. I am appealing based on my previous prescription drug coverage through my wife's former employer, Fannie Mae, with employee ID# [redacted], for Patricia Kay Plouffe. My name is Robert L. Plouffe, and I was covered under her plan with Caremark. The Caremark identifiers are: - BIN #: [redacted] - PCN #: ADV - Cardholder ID: [redacted] - Group ID: RX7207 - Person Code: 01 (mine would be 02) I need to provide Medicare with: - Plan name and details - Plan address and contact number - Coverage dates - Contact name and phone number if available If needed, I can have my wife request this information directly from Fannie Mae.

I recently added my son, Robert A Saino, to my insurance and prescription plan starting from 2/16/19 due to his father losing job coverage. R. has a prescription for Adderall at a Walgreens in Memphis, TN. When he went there on 2/25/19, he was informed he had no insurance coverage anymore, leading us to understand that his coverage didn't extend till the end of the month as we thought. I work in Alabama and confirmed my other son's Adderall prescription at CVS in Jacksonville, AL on 3/1/19, which went smoothly. Today, Robert tried to collect his Adderall from Walgreens without his prescription card but with my policy information, only to be told that insurance wouldn't cover it. I am perplexed as to why one dependent is covered while the other is not, and I am inquiring to understand the issue.

There is a work-from-home employee named T.D. who seems to be dishonest about her working hours. She is leaving her home while her computer is idle, claiming to take short breaks, but is actually driving out of the house. She drives around an hour to drop off her child at school on company time every Thursday and Friday morning, as well as every other Monday morning. Additionally, she leaves her house at 4pm on Wednesdays and Thursdays without clocking out, assuming she will be paid for taking her child to school. She is based in the Harrisburg, PA office and was previously a Coventry employee before the acquisition. It is concerning that she may be misusing company funds.

I need a 30-day supply of medicine as per my current prescription: [redacted] pills of 10 mg each. I take 3 to 4 pills a day, and I cannot afford Care Mark to dictate my dosage. I'm submitting an appeal as a responsible patient and don't appreciate being treated like someone who abuses opioids. I've actually reduced my pill intake over the past 4 years. I'm diligent with monthly doctor visits, use the same pharmacy, and undergo urine tests. I suffer from a severe nerve injury in my head and bone loss in my left eye, which have taken time to find the right dosage for. I'm 61 years old, and Dr. Roh will be submitting an emergency appeal on my behalf. The current situation is unreasonable.

In my second message, it feels like my situation is being unfairly compared to those who abuse opioids. Over the past two years, my health has declined, leading me to rely on gabapentin for nerve pain. While this medication helps, it leaves me feeling foggy. I have been a responsible patient, caring for my husband who has endured eye and nerve issues since [redacted]. Due to past negative reactions, medications like Vicodin and oxycodone are not suitable for me. Methadone has been effective for my nerve damage without causing constipation. However, in the last two months, I've faced gaps in my medication due to CVS delays, making me feel neglected. I have been loyal to CVS for 40 years and have never engaged in any doctor shopping. I am requesting an appeal to return to my prescribed dose of [redacted] tablets every 30 days, allowing for 3.5 tablets daily, with a small buffer for ordering time. It's disheartening that genuine patients face restrictions because of unlawful drug use. I am dedicated to my medication regimen and hope for a resolution that prioritizes my health. Thank you for your assistance in understanding my situation. - Jennifer P.

I went to the pharmacy to get my prescription filled, but I had to wait at the counter for two minutes without any acknowledgment from the pharmacist or technician. Despite me asking if they were open, I felt ignored as the staff member was preoccupied with typing. When I mentioned I didn't hear them saying they would be with me shortly, things escalated unnecessarily. Even when I faced an issue with the bathroom being blocked by a cart, the situation was not handled professionally. I've been a loyal customer at this CVS for years, but this recent encounter was the worst experience I've had there. The level of rudeness and lack of customer service were extremely disappointing.

I received a letter from SilverScript on July 25, [redacted], regarding a "Medicare Part D grievance" filed in June [redacted] that I did not file. I also received a confusing phone call from someone in Phoenix, AZ, mentioning a CVS grievance on my behalf. Despite attempts to clarify by calling SilverScript on July 26, [redacted], the customer service representative was unaware of any grievances. This situation seems suspicious and troubling. I hope CVS Caremark and SilverScript can provide clarification on this matter. Any help from GetHuman would be appreciated. Thank you for your assistance.

I went to a minute clinic at CVS in Pawleys Island yesterday. I followed all the steps at the kiosk, but after swiping my credit card, the screen went back to the initial sign-in screen, and I assumed I was finished. I waited for 30-40 minutes with a fever and infection. When an employee finally came out, they called the person who signed in after us. We were rudely informed that we didn't receive a green checkmark on sign-in. This was frustrating after providing all my information and payment details. My wife, an RN, was shocked by the poor treatment we received and suggested we seek care elsewhere. She did not trust this person to treat me after witnessing their behavior towards patients. I would appreciate a response regarding my information and assurance that my credit card will not be charged. We have numerous prescriptions with CVS, and we hope you can address this matter satisfactorily.

I would like to report an unpleasant experience at the Xtra Care store located at [redacted] E. Covell Blvd, Davis, CA [redacted]. Recently, I had to change my contact number from [redacted] to [redacted]. After being involved in a serious auto accident and hospitalized for 12 days, I encountered issues with a Tracphone I had purchased for my granddaughter. The new manager at the store was unhelpful, rude, and unwelcoming. Despite presenting documentation about my hospitalization and the need to return the device, she yelled at me in front of other customers and refused to assist without a receipt. Her behavior was humiliating, and I felt disrespected. I would like to file a complaint and request a reissuance of the receipt for the Tracphone purchased on August 16, [redacted], as there seems to have been a misunderstanding.

I had a negative experience at the CVS located at AYERS & HORNE RD on 9/13. I went in to check on a prescription and the Pharmacist was administering a flu shot to another customer. After waiting for 15 minutes without acknowledgment, I moved to the pick-up area. The Pharmacist then quickly helped another customer who arrived after me. When I confronted her, she mentioned that I had moved. I expressed my frustration as I felt ignored despite her interactions with other customers. I had also been trying to contact them with no success. I left a message with a young lady named Jeff on Saturday, but didn't receive a call back. When I followed up on Wednesday, Jeff was already gone. I expressed my disappointment to the young lady who assured me Jeff would call, but I haven't heard back yet. I feel the Pharmacist's behavior was rude and unprofessional, making me consider changing drugstores after being a CVS customer for 30 years. -Linda K. [redacted]

I arrived at CVS store #[redacted] at 9:54 PM after almost 24 hours of work, and the employee locked the door in my face without greeting me, even though the store was still open. Two other customers came, and when we tried to get the employee's attention, he ignored us. As a certified trained caregiver, I understand the importance of rest, and I am upset that I have to return to the store due to the employee's behavior. I have experience in customer service and managing stores, and I believe the employee should be reprimanded for his unprofessionalism. The way we were treated was unacceptable, and I hope this situation can be resolved appropriately.

I recently visited the CVS in Highsprings, Florida, while my wife had an appointment nearby. I entered the store with my child in a stroller to quickly grab a drink and a snack. However, I was disappointed by the lack of hygiene practices observed by the staff. One employee cleaned the trash outside but did not sanitize their hands upon reentering. Another staff member wiped their face multiple times with their hand without sanitizing. Despite waiting for almost 8 minutes at the pharmacy, I was rudely told I needed to go to the front register since I wasn't purchasing a pharmacy item. When I tried to explain, the staff refused to assist me, so I left the items I intended to purchase and exited the store. It is disheartening that a store focused on health and wellness would neglect basic cleanliness protocols.

I visited CVS with a 35% off coupon for one item from an email. The cashier or manager had issues scanning the barcode and manually entering the code, stating it wasn't valid. I printed the email today and it expires tomorrow. Also, I have three dollars in ExtraBucks from a past order error. The cashier mistakenly used their card for my transaction and issued me ExtraBucks instead of transferring them to my account. The store manager today wouldn't let me use the ExtraBucks, claiming they didn't match my CVS card.

Recently, when discussing my prescription refills with my doctor, she inquired why I hadn't been picking them up on the days she indicated. I explained that the issue lies with the CVS pharmacy in Picayune, MS, where I have been a loyal customer for over 15 years under my Aetna plan. This particular location has been consistently problematic. The service is slow with wait times exceeding an hour, and there seems to be a high employee turnover rate. The staff is impolite, lacks gratitude, and appears confused about customer relations. Additionally, the pharmacy's inconsistent hours and outdated appearance are concerning. If feasible, I would choose an alternative but unfortunately, it would require a 15-mile drive into another state.