Burger King Customer Service Issues

My nephew and niece were at the Kingsland, Georgia location on Saturday, December 7th to spend quality time together. While they were there, the male manager on duty started yelling at an employee in an inappropriate manner. I had to approach the counter and tell him that I did not appreciate his behavior, especially since I was there with my 10-year-old daughter. It was not suitable for her to hear that kind of talk. He should have handled the situation more professionally, especially when addressing an employee.

The staff member taking my order was not friendly. I had requested Jalapeno peppers on my pretzel king sandwich. The employees were dancing while serving the food. At the second window, I was asked to pull into the front parking lot to wait for my food. Upon receiving it, I found that it was missing straws, napkins, one burger lacked Jalapenos, and I only got three fries instead of four. The food seemed haphazardly packed in the bag. Unfortunately, after consuming the food, my daughter developed a stomach ache, and I experienced digestive issues. I do not have any desire to return to that establishment.

On September 18, [redacted], during my third day at work, a colleague asked about my nationality, which felt like discrimination. Then on December 11, I was asked to leave early without a reason when I was just cleaning up and getting things ready for the night. Despite working for 2 hours that evening, I was unfairly sent home by the manager. The communication issues persist as most staff speak Spanish, and I was left to work alone in the kitchen. Additionally, there are concerns about improper customer service practices, like closing early and misleading customers about available items. I tried to address these issues with the general manager, but she refused to speak with me. The quality of food being served is also inconsistent, with customers often receiving incorrect orders or stale items.

I had a disappointing experience at the drive-thru today. Despite only being two cars behind, it took 17 minutes to receive my order. The employee shared that he had worked an 85-hour week and was exhausted but needed the money. This delay made my child late for their sports lesson, which is unacceptable. This is not the first instance of such long wait times at this location. If the store at [redacted] East Smoky Hill Road, Aurora Colorado [redacted] cannot provide better service, it should consider closing its doors.

On December 10th, [redacted], I visited the drive-thru at [redacted] Warrenton Rd in Fredericksburg, VA [redacted]. After paying at the first window, I was informed at the second window that my card didn't go through. I gave my card again and later noticed an extra charge for another meal on my receipt. When I questioned this inside the store, the manager mentioned it was for the car ahead of me and said the initial receipt given to me wasn't mine. Despite my request for a refund, I was told it couldn't be provided. The manager swiped my card twice, and I suspect I was overcharged intentionally. I have been unable to reach the store manager since the incident. My meal order was a #1 with a Hershey Sundae Pie for $11.44, and I was also charged $9.39 for an unidentified meal. The manager in question is Bernice Bells. I believe this is not just about the money but about trust and integrity. I seek assistance in preventing any similar incidents affecting my community, especially vulnerable individuals like senior citizens. Thank you for your attention to this matter. Sincerely, Roodgline Labaze

I recently ordered two Impossible Whoppers and was disappointed to find minimal lettuce, unlike advertised. When I contacted the location about the issue, the staff member was rude and unhelpful, refusing to provide their name and even hanging up on me. When I visited the restaurant to speak to the manager, the employee at the drive-thru was unapologetic and closed the window abruptly. This behavior was concerning, and I believe the employee requires training in guest relations.

I worked at Burger King in Hartford, KY. Unfortunately, I was not compensated for my first day of work. Initially, I was promised a full-time position in the drive-thru, and my first week went smoothly with about 42 hours of work. However, on the following schedule, I was only given two days, and I was asked not to come in on one of those days. During my shifts, I would often work close to 5 hours before getting a break. In addition, the shift manager displayed rude behavior.

At the Burger King in Magee, Mississippi, I purchased the 2 Jr. Whoppers with two small fries offer for $3.99 through the mobile app. However, upon reaching home, I discovered they only gave me one fry instead of two. When attempting to fill out the survey to report my experience, I found the restaurant number provided was invalid. Moreover, when trying to contact the Magee location directly, they had not updated their number yet, as it was their first day of opening. I acknowledge the busy atmosphere during the inaugural day, but I would appreciate returning to receive the missing French fries or finding a suitable solution.

I would like to address the issue at the Burger King in Ceres, CA. The fire door being locked during business hours seems concerning and the reported shortage of various menu items is disappointing. Additionally, encountering unhelpful staff, issues with coupon usage, and observing employees dancing in the back does not reflect well on the Burger King brand. It's important for the management to ensure compliance with safety regulations and maintain a professional and efficient service for customers. It would be beneficial for the appropriate authorities to investigate and improve the conditions at this location to uphold the Burger King standards. Thank you for sharing your experience.

I visited the Burger King located at [redacted] Route 9W in Highland, NY on 12/23. I am extremely disappointed with my experience. The food was cold, the burgers were undercooked, and the fries were unappetizing. When I tried to order through the drive-thru, I was instructed to come inside. At the counter, I used a coupon and made a purchase totaling $20.16. Upon returning home, I found the food to be ice cold, prompting me to call and express my concerns. The staff's handling of food hygiene was appalling, with one employee handling garbage before touching food without proper sanitation. Additionally, the manager's behavior was unacceptable and I feel the need for immediate action and compensation. I have retained my receipt and await prompt contact to address these issues. Thank you, Susan T.

I visited the Burger King on Pontiac Avenue in Cranston, Rhode Island. I ordered 2 bacon double cheeseburgers and 2 Whoppers, requesting no ketchup or tomatoes on the burgers due to allergies. Unfortunately, there were tomatoes on my friend's burger, and ketchup on both of mine, despite my multiple requests to the manager. I even returned the burgers and waited for new ones, but the fries were cold when I finally got them. The manager and supervisor ignored my concerns when I asked about the replacements, which was disrespectful. The whole experience ruined my meal, and I don't plan on returning to that location again.

I recently visited your establishment at [redacted] Hwy 64 in Oakland, TN [redacted]. I waited at the drive-thru speaker for a few minutes before an employee abruptly informed me that the drive-thru was closed and to come inside. It left me puzzled; why couldn't they take orders through the window and ring them up inside? A simple sign indicating the closure would have helped prevent customers like me from waiting in line unnecessarily.

I recently tried Burger King delivery for the first time, and I must say it will be the last time. Our order from the Page Blvd. location in Springfield, MA, was disappointing. The delivery driver waited in her car with our food for several minutes before bringing it to our door. Additionally, items were missing from our order despite being clearly listed. I paid for three shakes but only received two, three fries were ordered but only two were in the bag, and I ordered a mix of three Whoppers but only received junior Whoppers. This experience has left me unsatisfied, and I won't be ordering from them again.

I visited Burger King in Oak Harbor, Washington around 10 p.m. one Saturday. Despite only two cars ahead of me, I waited in the drive-thru for nearly an hour. When I received my order at the window, I discovered everything was cold. I went to the front to exchange the food, but an employee named Nick closed the door before I could speak. After reluctantly handing him the cold fries, he discarded them and ignored me. When I circled back through the drive-thru, I was asked for the receipt. Although I explained the cold fries situation, they insisted they couldn't assist without the rest of the food. When Nick returned, he refused to help unless I gave back the rest of the order, used offensive language, and abruptly closed the drive-thru window on me.

While in San Antonio, I recently utilized a BOGO deal when I ordered 2 Chicken Sandwiches online for $5.29 each. To my surprise, after completing the payment process, no order confirmation was received. Despite being charged on December 28, [redacted], the order did not go through. Upon visiting the store, they had no record of the order. I have proof of the charge on my bank statement if needed.

I visited store located at [redacted] South West 10th St. Topeka KS [redacted], their number is [redacted], Store #[redacted]. Placed an order on Dec 29, [redacted], at 12:38 pm with Order #21. I spoke with Manager Jennifer regarding my cold order received within a seven-minute window. I explained that when I went to eat it, the food was ice cold. I was assured a replacement for the whole order. Sadly, my daughter had already consumed half her Whopper and suffered food poisoning, needing a visit to the emergency room. Upon contacting the store again, the manager on duty mentioned the previous manager did not document it, therefore refusing to replace the order. This situation is concerning given my child's illness after consuming the meal.

I recently tried the new Impossible WHOPPER and encountered some issues with the entry cups for a promotion. The promotion stated entries were valid until cup supplies were exhausted, but I was unable to enter online despite having entry cups left. Additionally, at store number [redacted], the Impossible WHOPPER was not included in the Two For $10 promotion, even though it is a type of WHOPPER. Despite these setbacks, store [redacted] impressed me with their cleanliness, friendly staff, and great food. I appreciate how accommodating they were when my wife and I couldn't finish a whole WHOPPER each. They kindly cut an Impossible WHOPPER in half for us. I really enjoy the Impossible WHOPPER's taste and texture, which is very similar to beef. It's disappointing that it's not an option for the Two For $10 promotion. Overall, store [redacted] has our support for its excellent service. James & Vickie K. from Temple, Texas.

Last night at around 9:35, I visited the Council Bluffs, Iowa BK on I-80 and Mid America Dr. I bought 3 items - a Spicy Chicken Jr and 2 Bacon Cheeseburgers. Unfortunately, all the items were cold, and one of the burger buns had a slimy clear substance on top that I noticed after taking a bite. It had a bitter taste, and I've been feeling nauseous since then. I suspect it might have been spit or something else unpleasant. Despite my politeness, I had this disappointing experience with the drive-thru staff. I'm so disturbed by this incident that I don't think I'll ever return to that location. It's hard to even describe this without feeling sick.

During my short one-month tenure at Burger King, I encountered a concerning issue with my debit card. Following the deposit of my salary, unauthorized online transactions were attempted twice. Upon discussing the matter with the store manager, my requests for clarification on this issue were not adequately addressed. It seems suspicious that the same manager who had access to my debit card information was involved in this unauthorized activity. Additionally, there was a lack of communication regarding my wages, benefits, and important details during my employment there. Specifically, Angela, the manager at the remodeled Burger King on Capital Boulevard, appears to have misused my contact information for online purchases. I would also appreciate assistance in obtaining my paystubs from my time at Burger King.

I utilized the Burger King app to place a food order on December 10, [redacted]. Upon reaching the Burger King branch at [redacted] N 1st St, Hermiston, OR [redacted], I attempted to alert them that I had arrived by clicking "I'm here" on the app. Subsequently, I paid a total of $28.53. Unfortunately, an error message popped up on the app, causing it to freeze and fail to process the order, despite charging my debit card. Upon inquiring inside the store, they had no record of my initial order, so I had to place the order again in person and paid using the same debit card. Checking my bank account transactions later, I discovered that I was charged twice: once for $28.53 via the app and the other in-store, although I didn't receive any food through the app. I am requesting a refund of $28.53.