British Airways Customer Service Issues

Dear Sir/Madam, I would like to address two complaints I have filed with British Airways. 1. Upon arrival in Belfast on September 1, [redacted], along with my husband Mr. A. Srinivasan, we were scheduled to fly back to India on September 9 via Heathrow. Our booking reference was VI4EZ8. However, our flight was canceled, and we were rebooked for September 10 under the same reference. Upon landing in Delhi, one of my checked bags was missing with tag reference BA613819. I reported this to the airport and British Airways, but have not received a response. The estimated loss is Rs. 40,[redacted]. 2. I have since received the missing bag with two items absent: a cassette to mp3 converter valued at 35 dollars and chocolates worth 15 pounds. These items were included in my initial complaint to British Airways. I am hopeful for a prompt resolution to these issues. Regards, Amirtha A.

Upon returning from a trip from Rome to London to Baltimore, we encountered a significant delay in Rome which caused us to rush through Heathrow Airport for our connecting flight. Despite arriving one minute before departure, we were not allowed to board the flight to Baltimore, which was the last one available. We were instructed to book a hotel and seek reimbursement from British Airways. Subsequently, we submitted claims to BA but have not received any confirmation. Multiple case numbers have been filed with no resolution after nearly two months. I am seeking clarity on the status of my claim as I have been unable to locate a contact number for assistance. A prompt response or call would be greatly appreciated.

I had two bookings with BA for a flight from LGW to Faro. Despite receiving an email from BA in April stating my wife’s flight was amended, my app still showed both of us with seats and baggage selected. After calling BA, I was surprised to learn that my wife’s flight had been allegedly canceled without any notification from them. The BA agent acknowledged the error but failed to follow up as promised. When I contacted BA online in June, I obtained written confirmation that both our bookings were in order, including seats and baggage. However, on the day of travel, the desk agent at the airport couldn’t check my wife in due to a missing ticket, even though the booking appeared in the system. I was forced to purchase another ticket for her to travel, despite having already paid for her seat. BA’s system error caused this inconvenience, even after obtaining assurances from them. I have tried numerous times to get a refund from BA, but they have not responded.

As an American Airlines Platinum Pro Advantage member with a BA household account containing [redacted],[redacted] miles, I encountered problems with securing upgrades for my recent flight to the UK. Despite having a flexible ticket, I was unable to obtain upgrades as BA did not permit them according to American Airlines. Upon contacting BA, I discovered that my status was listed as Blue instead of Emerald, which impacted my ability to book preferred seats and use Avios for upgrades. I urgently need my status corrected to ensure I can reserve a seat with sufficient legroom for my upcoming flight. As a loyal frequent flyer, I believe the current policies are negatively affecting my flying experience. I kindly request assistance in updating my status before my return trip this Saturday. My AAdvantage number is 850YRM8, and my name is Kim Custard. Thank you for your prompt attention to this matter.

Hello, I'm not sure if you can help, but I have a question. We are in Melbourne, and my mum is in the UK. She was supposed to move to Melbourne earlier this year to be closer to us, but unfortunately, she was diagnosed with stage 4 breast cancer with bone metastasis. When I visited her in August, her condition had deteriorated. Her wish is for us to be together for Christmas since she is too ill to travel. The cost is beyond our means, but we want to do everything we can to make her wish come true. I've found BA flights for $16,[redacted] for the 4 of us. Is there any compassionate support available to assist with the cost of the flights? I understand it's a big request, and it might be unlikely, but we are trying everything we can. Thank you for taking the time to read this. Regards, Becky

Dear Sir/Madam, During our journey from Memphis to the UK, my brother and I had a stopover at Chicago International Airport. Unfortunately, upon arrival, we spent over an hour at luggage claim only to discover our bags had been automatically transferred to the next flight. This caused us to nearly miss our connecting flight, leading to a stressful and rushed boarding experience. Upon reaching Heathrow Airport, we faced another two-hour delay at baggage claim, only to be informed that our luggage was still in Chicago. This situation resulted in additional parking charges and further frustration. While our bags were eventually delivered to us, we discovered that some items had been stolen. Although I did not retain receipts for the stolen headphones, chargers, and alcohol purchased in Nashville, the negligence of British Airways is evident. This ordeal was exhausting, and the lack of attention to our predicament has exacerbated our distress and disappointment. I urge British Airways to rectify their errors, compensate affected passengers, and restore confidence in their services. I eagerly anticipate a resolution to this matter. Sincerely, Karen Davies

Hello, my name is Jennifer A, and I am a wheelchair user. I have been trying to select disability assistance on the British Airways website, but I am encountering difficulties. I am attempting to book a flight from UVF St. Lucia to GND Grenada on November 16, [redacted], which falls on a Wednesday. The flight is only 45 minutes, and I will have one suitcase. As a client with a disability, I require assistance boarding the plane and a specific seat due to my needs. I am struggling with the online process and would appreciate speaking to someone directly to get the necessary help for my disability.

I've been trying all morning to book a flight from St. Lucia to Grenada, but I need wheelchair assistance due to my disability. Unfortunately, I'm not able to select my own seat to accommodate this need. It's frustrating to not receive the proper assistance from British Airways as a disabled customer. The wheelchair assistance is essential as it includes seat allocation. I hope to hear back from them soon to resolve this issue. Thank you.

I have been waiting for over a month for a response to my complaint and request for reimbursement. I booked a ticket to South Africa on September 30, [redacted], in premium economy due to a mobility and health condition that requires the extra space. Despite paying the additional fees for this service, upon check-in at the airport, I was informed there were no premium economy seats available, leaving me discomforted during the flight. The airline suggested I pay an extra £50+ to reserve a seat as they tend to overbook. Disappointed by the response stating I did not reserve a seat, I am frustrated with the situation. Flight details: BA [redacted] on September 30, [redacted], at 22:25. Name: S. Barrett-A.

For over 2 years, I have been trying unsuccessfully to get a refund of €[redacted] for a round-trip flight (Toulouse/London Heathrow) that was canceled due to COVID. The booking reference is KX9CV3. Outbound flight on 06/05/[redacted] BA0373. Return on 10/05/[redacted] BA0374. Despite multiple attempts to reach your customer service by phone, I have only been given a new booking reference: VX4M6K valid until 30/09/[redacted], when I am seeking a refund. As the cancellation was your responsibility, I am entitled to a full refund of this ticket. Your customer service has been denying me for 2 years, trying to offer a voucher that I do not want. Additionally, the customer service phone number in France: 01 86 99 00 01 is mostly inaccessible, or has unreasonable wait times. The agents I spoke with were incompetent and provided different information on each call. I kindly request the refund of this ticket. Sincerely, L. Simon.

Hello, I would like to share my recent experience travelling through London Heathrow Airport with my friends. On the 21st of November [redacted], we flew on BA Flight [redacted] from Delhi to LHR and then had a connecting flight, BA1398, to Manchester. Despite being seasoned travelers to various countries, we were surprised to encounter a security check at LHR, unlike in other international airports we have visited. This unexpected security process caused a delay and inconvenience, leading us to run through Terminal Five to catch our connecting flight. I would appreciate a simple explanation for this security procedure at LHR compared to other airports around the world we have been to.

We have misplaced two pieces of luggage. We had checked three pieces at the gate in Barcelona for our flight to Heathrow. Due to a delay with the Barcelona flight BA [redacted], we missed our connection to Seattle. Upon trying to forward our bags, we discovered one was missing, as the tag had been accidentally ripped off by an attendant, leaving us without a reference number. We were advised that two of the three bags, including Bag 2, were supposedly transferred to our rescheduled flight the following day directly to PDX. Unfortunately, when we arrived at PDX on 10/27/22, only one bag was present. Here are the details of the missing bags: Bag 1 Tag Number: Unknown, tag torn off by attendant Date: 11/26/22 Flight #: BA [redacted] Label: Brianna Luce Destination: SEA BA [redacted], via LHR BA [redacted] Description: Black carbon fiber hard case carry-on with graphic stickers and a skeleton sticker, Tumi Brand, British Airways limited release tag from gate check. Bag 2 Tag Number: 0 [redacted] BA993764 Date: 11/26/22 Flight #: BA [redacted] Label: Dharma Tamm Destination: PDX AS [redacted], via LHR BA [redacted] Description: Dark brown matte leather duffle with two straps and brass hardware, British Airways limited release tag from gate check.

I have a flight booked from India to Canada with a 10-hour layover at London Heathrow Airport. I have successfully completed the online check-in for the first flight but I am unable to do so for the second flight from London to Toronto. As a Canadian Permanent Resident, I am carrying my PR card. Do I require any additional documentation like an eTA when transiting through London Heathrow? Can you also help me understand why I am facing difficulties with the online check-in for the second flight? Thank you, Sudhir P.

I made a flight booking with BA in March for a May departure and return flight on June 8th at 9:40 am. Due to other travel needs and Covid restrictions, I needed to change the flight time. I paid $[redacted] to switch to a 3:35 pm flight on June 8th. However, BA later canceled the 3:35 pm flight and rebooked me on the original 9:40 am flight that I had paid to change. When I contacted BA, they offered a £50 voucher, which I find unacceptable. I have tried to resolve this with their call center in India, but they do not acknowledge the issue caused by BA canceling the flight. Any assistance or alternative suggestions to resolve this would be greatly appreciated. Thank you. - Michael T.

Our Christmas flights were canceled with just two weeks' notice, despite booking six months in advance for our first family Christmas celebration in years, which also coincides with my daughter's 16th birthday on the 22nd. After being given the option to rebook online, I quickly did so on my phone, inadvertently selecting the wrong day due to the rushed process. This mistake is troubling as it falls on my daughter's birthday, with plans and arrangements already in place. Despite trying to rectify the error by calling British Airways immediately, I was disconnected at 8 p.m. and the next day when I called at 8 a.m., within 24 hours of the allowable change period, I was informed that my one free change opportunity was already used when they initially canceled my flight. Now, I am facing an additional charge of £3,[redacted] to correct a situation caused by their cancellation.

I traveled from Egypt to London on December 8, [redacted], and from London to Vancouver, Canada. My final destination was Calgary, but unfortunately, my luggage was delayed. I reported the missing luggage at Vancouver airport and was instructed to do so again at Calgary's airport. I tried to find a British Airways agent with no success, so I had to leave. I would appreciate an update on the status of my luggage. Airline Confirmation: 26GCQC Luggage Number: MS664576 Name: Mahmoud Moussa Phone: [redacted] Address: Polo Terrace #[redacted], [redacted] 14 Ave S.W., Calgary, AB, T2R 0L9 Thank you.

I flew on BA flight [redacted] on 1st December [redacted] at 10:15 pm. I selected seat 31B for extra legroom but was surprised at how narrow and uncomfortable the seat was. During the flight to Cape Town, I was in pain and felt wedged in, making it difficult to move when needing to use the facilities. It was a nightmare trying to find and fasten my seatbelt due to the narrow space. This was especially uncomfortable for me as a lady with a hip replacement; being in pain for 12 hours was unbearable. I wonder why these seats are so narrow when I paid for extra legroom expecting more comfort. I have encountered problems with boarding at Heathrow as well, with groups being called before the plane was ready, causing unnecessary delays and inconvenience, especially for passengers with young children. I hope British Airways can address these issues as I am hesitant to fly with them again in February. Mrs. Muriel W.

We are unable to travel on our booked flights scheduled for December 12th, [redacted], from GCM to Manchester, UK, with reference number 4ISOD7 returning on January 6th, [redacted]. Our travel agent is unavailable until Monday at 10:00 am, and I am unable to cancel online through BA's "Manage My Booking" as it prompts me to contact the agent. I wanted to reschedule the flights for June 9th, [redacted], to July 14th, [redacted], from GCM to LHR only, but was informed they must be used by March 6th, [redacted]. I have lost seating reservations from a previous cancellation in December [redacted] totaling $[redacted]+. It's crucial to receive a credit for the current flights to rebook before March 6th, and I'm willing to pay the $[redacted] rebooking fee when the new dates are confirmed. We are uncertain about our travel plans in January or February and request flexibility due to other commitments. Despite the challenges, we seek understanding and support from our Travel Agents, Travel Pro's Grand Cayman, as we navigate these changes. Thank you.

I would like to request an assigned seat on British Air flight #[redacted] from London to Philadelphia on March 8. Specifically, I prefer a window seat not in the "bulkhead" row. When I purchased my roundtrip ticket recently on the American Airlines website, I was unable to select such a seat for this particular flight. Thank you. - Douglas A. Pike

Hello, Thank you for assisting me! I made a return flight reservation through Expedia for the dates of December 19th to January 2nd between Munich and Orlando. Unfortunately, due to an accident, I am unable to take the flight, and I need to cancel it. Expedia suggested contacting British Airways, but British Airways insists that I should handle the cancellation through Expedia as they are the booking agent. Can you advise me on how to proceed in this situation?