British Airways Customer Service Issues

Please, could someone contact me at [redacted]4 regarding booking reference BA0658 for the flight from Heathrow to Zante on 26th June? Unfortunately, a man passed away on the plane, causing an overnight landing in Croatia before continuing the journey the next day to Zante. During this time, our daughter's bags were lost for 3 days. The reference for the lost luggage is ZTHBA10099. We require proof for our insurance that her bag was indeed lost for 3 days. It was eventually delivered three days later. Dealing with Zante lost luggage was unhelpful, and we found them to be lacking in support. As it was our daughter's first holiday at the age of 18, we feel some compensation should have been offered to help them, as they received no financial assistance. They were not provided with any paperwork, which made it challenging for us as parents to track the bag. We urgently need evidence of the 3-day loss for insurance purposes and would appreciate any assistance from the airline. Thank you. Tracey.

Hello, I recently made a flight reservation to Vancouver for September 26th, [redacted]. Initially, when I entered my payment information, your website did not respond, prompting me to try the booking process again. My second attempt was successful, but upon checking my bank statement, I noticed that $[redacted].02 was charged to my account twice. I have received two e-tickets, one with the reference number N46L7S and another in my spam folder with the reference number N4M8E7, despite being the only traveler. I am seeking assistance in correcting this billing error. Thank you, Nushrat K.

I had a disappointing flight experience with multiple airlines traveling from the USA to London. On the outbound flight on September 7 from Nashville, my seat wouldn't recline properly, and the meal was subpar. Additionally, the luggage policy seemed like extortion. The return flight on BA [redacted] on September 21 had security issues, an uncomfortable seat, and unsatisfactory food. Suggestions include using planes with armrests that fold away, allowing a 51 lb bag, enforcing one carry-on, providing meals reflective of the departing country, like beef options, and including English meals instead of Indian curry. Comfort on the [redacted] seemed lacking, and the food contractor for BA might need reevaluation. There were also concerns about seating rates and safety. Despite the setbacks, we reached our destination and back. Considering Delta for next year. - Dr. Julian F.

My son has a booking with BA that expires today, but there is an error on the website preventing us from confirming and paying for it. After a frustrating call with customer service that ended abruptly, I am left feeling disappointed. Could someone assist with this issue? The reference number is WIOQQ8. Thank you, Sue Alhadeff.

Hello British Airways, I would like to inquire about my upcoming flight from Amsterdam, Netherlands to Hyderabad, India with booking reference: PNR-VMZWFB. The flight is a round trip via Heathrow, London. I am an Indian passport holder with a valid Dutch Resident Permit until October [redacted]. 1. Do I require a transit visa at Heathrow Airport for connecting flights? 2. Will I need to retrieve my luggage at Heathrow or will it be automatically forwarded to Hyderabad, my final destination? Thank you, Ramakrishna

I am having trouble selecting a return date for my flight on the website. Every time I try to choose a return date, I am redirected to selecting the outbound flight again, causing delays and frustration. This makes it challenging to plan a trip three months ahead efficiently. I am looking for a direct flight from London to Durban with a flexible return date, as my stay could be one month, three months, or somewhere in between. Additionally, I am interested in booking over the phone due to technical issues on the British Airways website that hinder the booking process. Thank you.

We have been flying to San Francisco for the past 20 years and have never been charged for our standard 20 kilograms of luggage. However, on September 29th, when we checked our baggage in, we were each charged £65.00. We were never informed of this additional fee, and paying to choose our seats added £[redacted].00 to the cost of our outgoing flight, which will increase to £[redacted].00 upon our return. This represents over 30% of the ticket cost, which we find unacceptable. We are disappointed in these changes and hope that British Airways reconsiders these added charges to maintain their values and standards as a premium airline instead of resembling a budget carrier.

Hello, I need assistance with a flight on the 29th of September from LHR to MAD to CMN. Unfortunately, I missed the MAD to CMN flight. I rebooked with another airline. My original booking was made with BA. My return flights are scheduled for the 5th of October from CMN to MAD to LHR. I have tried to confirm these flights with both airlines online and by phone, spending £30 and 70 minutes with no success. I need confirmation for my return flights tomorrow: Reference: MHX4YU CMN to MAD: BA7263 MAD to LHR: BA7058 Contact number: +44 [redacted] 28 29 57 (UK). Thank you very much. Chloe O.

I am extremely frustrated and worried about the situation with my British Airways tickets. I initially reached out via email to inquire about cancellation fees, but then decided not to cancel and instead called to add extra luggage, paying for everything in full. Despite this, I received an email on October 6th stating my tickets were in the process of being cancelled and refunded, which came as a shock to me. Upon contacting British Airways, I was informed that a refund had been processed on September 24th (which I did not receive), and the cancellation was initiated due to the email I had sent earlier. However, the email clearly requested a reply for confirmation of cancellation, which I did not provide as I called to update my booking instead. I am distressed by the lack of personal communication from the airline regarding this issue. If this matter is not resolved promptly, I am prepared to escalate it further, even involving the authorities if necessary. My booking reference is EY2ENW, and I expect British Airways to rectify this situation promptly.

Booking reference QQUTUW. I am writing regarding our return flight from Vancouver to Heathrow on September 24, [redacted]. Upon early arrival and check-in, we were asked by British Airways to change flights due to their issues. We accepted an offer to fly from Vancouver to Calgary and then to Heathrow on BA102. They mentioned we would be upgraded to Premium Economy for the Calgary to Heathrow leg and would be refunded for the seat reservations on BA0084. We have no issues with the change but are unsure how to claim the refund for the seat reservations on BA0084 that we didn't use. Any assistance would be appreciated. Sincerely, David and Elaine U.

Hello, I'm Forbe Carlson. My wife and I, serving as missionaries in Kenya, annually travel back to the United States. Our flights with BA are scheduled as follows: departing from Nairobi (NBO) to Heathrow on 18th November, from Bologna (BLQ) to Washington Dulles (IAD) on 24th November, and returning from Dulles (IAD) to Nairobi (NBO) on 4th January. Regrettably, we face a family emergency. Our daughter in the U.S. has a tumor on her left optic nerve, requiring immediate surgery on 11th November. Can we modify our flights? Our Booking Reference is V6SUMJ. Although we didn't directly book with you, we ask for assistance in changing our itinerary. We're willing to provide necessary medical documents to support our request. Thank you. Forbe and Ruth Carlson

I have a reservation for flight BA [redacted] from London to Milan tomorrow morning (R5YZY4). Unfortunately, my partner Davydd S. had a medical emergency (deep vein thrombosis) and needs treatment at a hospital tomorrow. This was due to a long flight from Perth to London we took yesterday. We are unable to make tomorrow's flight booked through a travel agency in Melbourne. Could you assist in changing the flight to Thursday afternoon (10 Oct)? Thank you. Doug B. and Davydd S.

Hello, my name is C.M. and I will be traveling from Houston, Texas, USA, to London and then onto Germany with my daughter and her 5-year-old child to see my son for the first time. As it is a long flight, my daughter needs assistance with her child. I am a widow living on a small fixed budget, and purchasing seats is costly for me. I am looking to sit together with my family without incurring extra fees for the flights on 10/20/[redacted] to London and the return trip on 10/31/[redacted] to Houston, Texas, USA. Any assistance with this would be greatly appreciated.

Hello, I will be flying from London to Oslo on October 9th on flight BA0766. At Philadelphia airport, I was designated a window seat. Unfortunately, I was unable to receive assistance from AA or BA to change my seat to an aisle seat. My Airline Reference is MNZSLJ, and my name is Sivarama Krishnan Sankaran. Due to my arthritic knees, I require an aisle seat to be able to stand and stretch during the flight to alleviate pain. How can I go about making this necessary seat change? Thank you. S.K. Sankaran

My flight on September 16 was canceled and I promptly submitted a claim for compensation regarding Incident [redacted]3. Despite multiple follow-ups, I have not received a response yet. I attempted to contact customer relations through the advertised phone number online, incurring significant costs from Kuwait. However, the recorded message indicates that the number is not available. It has been over three weeks since I reported the incident, and the lack of communication is extremely disappointing. The poor customer service has made a negative situation even worse.

Dear Sir/Madam, On August 30, I flew on Flight BA580 from London Heathrow to Milan MXP. During the flight, I had a brief conversation with a man seated in either SEAT 27 A, B, or C, aged approximately 40 to 52. Unfortunately, I didn't catch his name. I understand you cannot provide me with his details, but I would like to reconnect with him. Could you assist me by forwarding my contact information, specifically my email address, [redacted], to him? I would appreciate if you could inform him that I am a passenger from the London to Milan flight who wishes to get in touch. If possible, kindly ask for his consent to share his email address with me. I hope you can help facilitate this unusual request. Thank you in advance for your assistance. Warm regards, Gianfranca Ogunbisi Milan

Dear Customer Service, I am reaching out regarding my flight experience on August 30. Specifically, I am trying to reconnect with a passenger I briefly spoke with but did not exchange contact details. He was seated around SEAT 27 A, B, or C and appeared to be aged between 40 and 52. I understand you cannot provide me with his information, but I would appreciate it if you could pass on my email address to him. Kindly inform him that I am a passenger from the London to Milan flight and would like to reconnect. I believe this is the only way I can reach out to him. I understand this is an unusual request, but I would be grateful if you could assist me with this. Thank you for your attention to this matter. Warm regards, Gianfranca O. Milan, Italy

Subject: Overpayment Issue with Car Rental Booking Hello, I would like to address an overpayment issue regarding our recent car rental with BA Car Rental. We initially paid £[redacted].00 for the rental, and due to an unexpected strike, we had to extend the hire for an additional three days, waived due to the strike as a goodwill gesture. On our return, we discovered an additional charge of $[redacted].51, bringing the total payment to $[redacted].47, which seems incorrect based on our understanding of the full payment being settled upfront. Below are some relevant details: - Booking Number: Q3EK8N - Rental Agreement Number: [redacted]45 - Vehicle Number: [redacted]4 My husband has already informed our credit card company and raised a dispute, but I wanted to reach out to you first for clarification. Your prompt attention to this matter would be greatly appreciated. Kind regards, Mr C E Amos

Our flight, number [redacted], from Heathrow Airport to Chicago on October 6th, [redacted], was unexpectedly canceled. Our booking number is [redacted]1, and the confirmation number is DQHWEH. We experienced significant challenges in receiving information and assistance after the cancellation. The process was disorganized, with long lines and minimal staff from B.A. available to help us. This led to confusion about retrieving our luggage and finding transportation to the hotel. Despite attempting to handle our new flight on our own and with A.A. Customer service, we encountered further hurdles. The next morning, we were left with only middle seats, separating my wife Judy Kavanagh and myself, Robert Kavanagh, for the lengthy flight home. As paying customers who upgraded for better seating, we are troubled by the unprofessional handling of the situation by British Airways. We seek prompt compensation for the inconvenience. Furthermore, our attempts to contact customer service were unfruitful. Your assistance in resolving this matter is appreciated.

My BA Executive Avios are expiring next month. I attempted to apply for an Amex card but my application was declined. I discovered that the restaurant reservation promotion with www.eltenedor.es no longer awards Avios points, even though your website indicates otherwise. I hold Avios with Iberia Plus and I am considering transferring some points to my BA Executive Club account to prevent the Avios from expiring. Could you confirm if this transfer will suffice? Additionally, my wife's Avios with British Airways Executive Club are expiring soon. If I transfer some of my Iberia Avios to her account, will her points be safe from expiration? I await your prompt response. Thank you. My Executive Club number is [redacted]8, and my wife's is [redacted]9.