British Airways (UK) Customer Service Issues

For years, my family has been traveling to Rome with excess luggage like golf clubs and bikes. Unfortunately, we have experienced missing items, including bikes and golf clubs. A distressing situation occurred this year when our golf clubs and a guitar never made it to Rome and were returned to our home address. This led to significant inconvenience and additional costs for us as we had to buy replacement items. As a result, I would like to understand why these incidents keep happening and inquire about the refund process from BA for this particular inconvenience.

I have been waiting for two weeks for British Airways (BA) to confirm if I can fly with my service animal. They assured me a response by Monday but have yet to provide clarity even after sending multiple emails and making numerous calls on the 23rd. I am shocked by the lack of service from BA, expecting more from such a reputable airline. The customer officer I dealt with was unhelpful and unresponsive. Below is the latest email exchange I received. Is this behavior typical for your employees? Email: From: Gccat <[redacted]> Date: 21 September [redacted] at 20:30:12 GMT+2 To: Carla Vicenzino <[redacted]> Subject: Re: Booking#VLCBD5 Hello Carla, We are currently reviewing the documents from the training organization. We will update you on Monday 23rd. Thanks, Charlotte

My grandson experienced significant inconvenience due to British Airways on July 25th. His flights from Gatwick to Amsterdam were canceled, causing him to lose a night of his break. When returning home, a similar situation occurred, further disrupting his travel. As my grandson has ADHD, this experience was particularly confusing for him. Despite submitting a complaint form and sending a letter to British Airways, we have not received any updates or resolutions. His details include his name and address: Chandler Welland, 92 Park Road, Farnborough, Hampshire, GU146LT. The flight numbers were BA [redacted] outbound and BA [redacted] inbound. I hope by providing these details, it will help identify the issue, but more importantly, we are seeking clear communication on when this matter will be resolved, as he is a student on a tight budget.

I have reservations for Club Europe flights to Venice and back from Athens. Despite assuming my travel company had arranged seat assignments, I recently realized they haven't. Consequently, I utilized my Avios points, numbered 1[redacted], for seat selection under booking reference RKD7AM. Although I've already secured seats on BA [redacted] from Athens using 14,[redacted] Avios points, I discovered they were the last available. Hence, I cancelled the seat allocation with an executive club representative named Regan about 30 minutes ago. Regan assured me she sent an email, but I haven't received it yet. Could you please confirm the cancellation of the seat choice for our return flight? Kindly note, I do not wish to cancel our flight.

I am considering a trip to Israel in mid-January to mid-February to visit my brother. My late wife and I used to be members of one of your clubs, but that membership has lapsed. I am Deaf and wear hearing aids, making phone and tannoy systems challenging for me. I have recently been diagnosed with Asthma after feeling slightly breathless while flying to Croatia in April. I am seeking advice from my doctor regarding my asthma. Though I typically fly economy, due to my asthma, I am contemplating flying 'Upper Class' or 'Business' for more comfort and breathing space. However, being retired, Business Class may be beyond my means. I have flown with BA before and have been satisfied with your service. I am weighing my options between flying with BA, El Al, or Virgin, but I have a preference for BA. I have several queries and requests: 1. Alternative to using the telephone to contact you; 2. Availability of screens for flight calls; 3. Any assistance you can offer considering my health concerns; 4. Recommendations for nearby hotels before an early 8am flight; 5. Possibility of dropping off my luggage the night before; 6. Hoping for a smooth trip. Thank you.

I made a flight reservation from Jersey to Gatwick on December 23, [redacted], returning on January 1, [redacted]. Unfortunately, I misplaced the booking reference. After contacting BA, I was provided with a reference number and booking details, but they seem to have disappeared from my computer. I called BA customer services, but the provided contact number, 0[redacted], is not in service. To add to the confusion, I received an email regarding lost luggage, which I am not trying to claim. All I want is my paid-for ticket. Can someone please assist me in resolving this issue?

I've noticed that booking flights using BA Executive Club points has become challenging. There are sometimes last-minute offers to destinations that are not of interest, which makes it seem like a tactic to avoid providing desired options. When trying to find a points-based flight, specifying the date and location often leads to a message stating "flight unavailable." Is anyone else experiencing this issue or have suggestions on how to address it?

Subject: Assistance Needed with Flight Change Dear [redacted], I have been attempting to modify my flight booking using the ba.com My Booking feature without success. My Booking Reference is OABYY5. I want to change my flight only, not my wife's. Current Flight: - Date: Thurs 30 April [redacted] - Departure Time: 1650hrs - From: Doha - To: London Heathrow Desired Flight Change: - Date: Thurs 27 Feb - Departure Time: 0700hrs Could you please confirm the possibility of this change and provide information on the administration charge associated with it? Thank you for your help. Kind regards, G P Quant

I received notice that my flight to Finland on May 16th, BA [redacted] at 12:20, has been canceled by BA. Despite following the link in the email, I was only offered a voucher with a 1-year validity instead of a refund. As I do not have any travel plans due to current restrictions, this voucher is not useful to me. I have attempted to contact BA through various phone numbers provided, but have had no success in obtaining a refund. I am seeking guidance on how to get a full refund for my booking, including an upgrade to Business Class. Thank you - R. Petersen

I made a booking for my British Airways return flight in December [redacted] from London to Tampa, US, for myself and my 2 children departing on January 6th. Our return leg to the UK was initially scheduled for June 6th, [redacted]. Recently, I was informed via email that the direct flight was canceled, leading me to rebook the trip on May 4th with a stopover in Miami, as BA discontinued the direct Tampa-Gatwick route. Upon checking, I found out that while BA retained my Tampa-Miami leg, the onward flight to London was also canceled. I then contacted BA and, after a frustrating phone call, had the call mysteriously disconnected by an agent named John. I'm currently on hold for the second time today, enduring lengthy waits just to ensure a safe journey back home for my children and me. Experiencing two flight cancellations is disappointing and reflects poorly on BA's customer service.

I have not yet received the credit promised to me for the following flights: P1ZLDL on 23.4 and 18.5.20, OLY9LD on 22.4 and 18.5.20, and R6KEAQ on 24.4.20. Also, I used Avios/BA points for most of these flights but BA has not clarified if I will receive Avios points or a voucher (potentially equal to the cash value). They have not disclosed the value of the voucher or the credited points. I prefer Avios/BA points, but will reluctantly accept the vouchers if necessary. Please resolve these issues promptly. Thank you, James S.

I've booked two flights with British Airways with reference numbers SWUICS and SY4XY5. The second reference is for a flight from Santorini to LHR arriving at 20:00 with a connecting flight from LHR to Cork (ORK) departing at 22:15 and arriving at 23:25. The LHR to ORK flight is operated by Aer Lingus for British Airways but has been discontinued. Aer Lingus now only operates one daily flight between the destinations. I've tried to contact British Airways customer service at 1[redacted]27 for over 3 hours, being redirected to South Africa, experiencing frustrating service. As someone with over 20 years of IT experience in the UK, I have never encountered such poor service. I would appreciate it if someone from British Airways could reach me at 00[redacted]36 or via email at [redacted].

Subject: Reference Request for Caroleen Palmer Dear Recipient, I am reaching out to request your assistance regarding Caroleen Palmer's application for the position of Care Worker at CCS Homecare Services, where she listed you as a reference. Your prompt response would be greatly appreciated. I kindly ask for your feedback on Caroleen's suitability for this role by completing the questionnaire below. If your company policy allows for only a standard reference, that would suffice as well. Rest assured, all information will be kept confidential. Applicant’s Name: Caroleen Palmer Referee’s Name: Relationship to the applicant: Staff’s job title during employment: Company Name: Company Address: Dates of Employment: Dec [redacted] - Nov [redacted] Do you believe the applicant is suitable for this role? Yes / No If not, please provide reasons: Are there any disciplinary issues or concerns we should know about? Yes / No If yes, please elaborate: Additional Comments: Thank you for your time in completing this reference. For any queries, please contact me at 07[redacted]21 or a member of the HR team at 01[redacted]72. Best Regards, M. Salem Sabur Recruitment Officer

Hello, I am writing to inform you that my sister, Kira F., and I, Daniel F., had our original flight, BA706 to Vienna, Austria on December 22nd at 18:40, cancelled. Due to an error on my part, it was accidentally rebooked for a different flight at 14:20, BA0704, which we are unable to make. The reference for this booking is JHN5DX. I kindly request the cancellation and refund for both tickets. It's important to note that we have already made alternative arrangements with British Airways for a flight on December 18th. We are loyal customers of British Airways and appreciate your assistance in this matter.

Booking Reference: VP85ZQ - D. & K. Stimson We have a booking for flight BA0493 to the UK on September 4, [redacted], returning to Gibraltar on September 14, [redacted], initially on flight BA0492 at 7:10 am. However, on December 5, we changed the return flight to BA0490 departing at 1:15 am and paid £90 for this change. We also paid £44 to book seats on our original booking and would like to know how to reserve the same seats. Currently, the "manage my booking" option does not allow seat selection. We haven't received an e-ticket for the updated flights. Please advise on how to address these issues. D. & K. Stimson

Hello, I am Sherine Scaria Joseph, a nurse at Camelot Care Homes in Salisbury, UK. I have an OSCE exam scheduled for January 11, [redacted]. I have reserved a flight on British Airways for January 9, [redacted], with booking reference number NES26J and flight number BA1416. I kindly request information on the flight status to ensure I can make it to my exam. Your prompt response would be greatly appreciated. Thank you. Regards, Sherine Scaria Joseph

I, Isaac O., along with my family members Sylvia, Akua N., Akosua F., Abena D., and Ama A., all with the surname "Osei," had planned a trip to visit my sick father and family in the USA. Despite completing all necessary travel protocols, we were not allowed to board the BA0078 flight on August 7, [redacted]. This was due to a US government ruling banning flights from Europe to the USA. Our tickets were booked directly on BA.COM, and we faced issues using travel vouchers previously obtained due to Covid-19 cancellations. We incurred additional costs rebooking and preparing for the trip, only to be denied boarding without prior notice, causing immense stress and disappointment to the entire family. We demand a full refund from British Airways and seek compensation for the disruptions and poor customer service experienced.

Booking Reference: ...RXU8XJ Dear Sir/Madam, I made a booking for a flight from Alicante to London on 16th September and return on 21st September under the name of Alan Deards. Unfortunately, my partner's health took a turn for the worse after booking, and I am now her primary caregiver as she battles advanced cancer. I need to know if it's possible to reschedule my flights to October or November. Additionally, could you advise if flights between Alicante and London are available during these months? I am willing to provide documentation of our situation if needed. Thank you for understanding. Regards, Alan Deards

Today, I had an early morning flight from the airport at 8:00 AM EEST. Unaware of the rapid test requirement, I waited in line to check my bag. When I reached the counter, I was informed I needed a rapid test. I quickly took the test and returned to check-in at 7:24 AM EEST, but the flight had closed. Despite calling multiple times without an answer, I missed my flight. This situation is urgent as my university is starting soon, and I have a prerequisite test for traveling to England. I received three emails from the airline, but only the last one mentioned the necessary negative Covid-test. Although fully vaccinated, I faced this unexpected hurdle due to the rapid test requirement.

Dear Sir/Madam, I am writing to British Airways customer relations regarding my reimbursement, which I have been pursuing for the past one and a half months. The issue arose when I flew to London on June 26, [redacted], from BOM and discovered upon landing at LHR and quarantining at Hotel Park Plaza Waterloo that my baggage was missing. I contacted the central Baggage department at London Heathrow and filed a complaint on the BA website with case reference number: [redacted]3. I had to purchase replacement items in London totaling £[redacted].89 due to the lost baggage. Although I eventually recovered my bag after 10 days, British Airways has not reimbursed me for these purchases. Despite submitting the requested final invoice for the purchased items, I have not received any response from British Airways customer relations in over a month and a half. I have followed up through multiple emails, Twitter, and Messenger messages but have not received a reply regarding my reimbursement. The account details for the transfer are provided for your reference. Please process my reimbursement promptly within 2-3 days or ASAP. I am not requesting an apology, only the £[redacted].89 reimbursement. Yours faithfully, Keyur Marfatia