British Airways (UK) Customer Service Issues

I reside in the U.S., and my parents are visiting in July with a visa. I attempted to reserve British Airways tickets for them from July 14 to August 21, [redacted], departing from Albania, with a layover in London changing airports from LGW to LHR, with a 3-hour 30-minute layover. I am concerned about border control in the UK, need to know if they require a visa for the airport change, and if they will need to claim luggage at LGW to go to LHR. I want to ensure they won't get lost or miss their flight, especially since English is not their first language and this is their first time flying. Please email me promptly. Thank you.

Regarding locator numbers [redacted], [redacted], and [redacted], for passengers Andrews & Turner scheduled on flight BA [redacted] from Boston to London, please be aware that the flight has been rescheduled for 23:59 on 21st June, resulting in a delay exceeding 24 hours. Due to an unfortunate delay in Cleveland, your arrival in Boston is now expected at 11 PM. As the flights were not originally booked as connecting, we understand the urgency to confirm overnight accommodations. We have been experiencing difficulties reaching British Airways for assistance on this matter. Kindly advise on how to proceed with securing information about our lodgings.

Dear Sir or Madam, On Friday, May 17th, I attempted to book flights to San Diego. Initially, I encountered connectivity issues and my card was declined. Upon retrying, I opted for a first-class ticket. I have since noticed that I was charged twice and now hold two tickets for the same flight. I wish to retain the first-class seat only and request a refund for booking reference TK5JTZ. I regret not catching this earlier, as my executive account is associated with an outdated email, [redacted], instead of my current email, [redacted] Upon reviewing my Santander MasterCard statement (last 3 digits [redacted]), I discovered the duplicate charges. My mobile number is [redacted]9. The flight I intend to keep is TKXNOK departing from LHR at 13:45 to SAN, with a return date of March 11, [redacted]. Despite numerous attempts today, contacting your customer service line has proven fruitless, as the calls consistently end abruptly.

Hello, I am currently traveling to India from Belgium. My flight was at 11:20 from Brussels airport with a connecting flight in London at 12:55. Due to a one-hour flight delay in Brussels, I arrived in London at 12:45. Unfortunately, I was informed that my connecting flight had already departed. I am quite disappointed by the airline's lack of responsibility in managing delays and connecting flights for passengers. They have suggested an alternative route through Singapore with a 5-hour layover, resulting in my arrival in Chennai at 11:00 PM instead of the scheduled 3:30 AM. This unexpected change has caused considerable inconvenience, affecting my work and personal plans. I feel frustrated that while the airline cannot wait an hour for connecting passengers, I am left waiting for a whole day. I am seeking a resolution to this situation. Thank you, S. Manohar

I made a reservation for a flight from Mumbai to Atlanta (USA) with a layover in London Heathrow via British Airways approximately a month ago. My arrival at LHR from Mumbai is scheduled for July 8th around 6:30 pm, and my next flight to Atlanta (USA) is on July 9th around 3:15 pm. Originally, I planned on staying at LHR during the layover without entering the UK, but I recently discovered that LHR closes at night. Since my departure date is quickly approaching, I researched my options and found that I qualify for transit without a visa according to the UK government website. I will be traveling by air continuously, my confirmed flight to the USA is before midnight on 9th, and I have a valid H1b visa for entry into the USA. British Airways suggested I confirm the details with you regarding if I still need a transit visa.

During our much-anticipated trip to Las Vegas at the Wynn Hotel through British Airways, my husband and I encountered several unexpected challenges. Our journey started with a 90-minute delay on Flight BA1483 from Glasgow to Heathrow on June 24th, [redacted], causing us to rush to catch our connecting flight to Las Vegas, Flight BA0275. Despite our swift efforts, our two suitcases did not make it to Las Vegas with us, causing us distress as we were ill-prepared for the heat without our belongings. The compensation card we received for up to £60 was of little help as it was repeatedly declined at shops and ATMs, leaving us unable to purchase necessities or enjoy our planned activities. Our luggage finally arrived late on Tuesday, disrupting our itinerary and causing us to miss out on valuable time in Las Vegas. Unfortunately, this isn't the first time we've experienced luggage issues with British Airways, as a similar incident occurred in May [redacted] on our return from Vancouver.

Hello, I have been attempting to file a complaint with BA for the past few weeks, but have not received any acknowledgment. I tried using the complaint submission form and calling them, but to no avail. I have not even received an email confirming that my complaint was received. My frequent flyer number is [redacted]8. In March, I traveled to and from Bangkok with BA, and the condition of the plane was extremely disappointing. The aircraft was old, dirty, my seat wouldn't recline, the media screens were old and damaged, and my screen failed during the flight back. This experience was unacceptable and very unpleasant. Thank you, Paul

I booked and paid for a British Airways flight online using my credit card yesterday through the BA website. I got an on-screen confirmation for both the Outbound and Inbound flights, but I didn't receive an email with my booking reference number. I confirmed with my bank that the payment went through to BA. I need a phone number to contact BA to request the confirmation email with the booking reference number. I have the screenshot for reference. I am a member of the British Airways Executive Club, if that helps.

I have business class tickets confirmed using my Avios for part of the cost. I need to change the travel date and I'm willing to pay the fare difference. Although the USA Call Centre provided alternative travel dates, they can only offer flights from Toronto to Gatwick, while my onward connection from Heathrow has confirmed business class seats available. Despite their efforts, they could not secure seats for the Toronto-Heathrow leg in the past 10 days. I appreciate their assistance, but I believe that British Airways should allocate more seats for Avios redemption to ensure customers can use their points on desired dates.

I need assistance with my travel experience. My flight BA0174 on June 19th was canceled, leading to a re-booking for the next day. However, upon boarding BA0174 on June 20th, there was an additional 4-hour delay due to issues with the wing flaps. I have my booking reference OB7BBG and reference number [redacted]8. Despite numerous calls, I have received very little response. I am a 79-year-old lady and found this experience very stressful. No one informed me of the canceled flight through email or by phone, resulting in a wasted journey. I would appreciate clarification on the situation without having to make more phone calls. Thank you. Mavis A.

We booked our holiday to Florida with you last year. Our friends and us made the bookings on the same day for 4 and 3 people, respectively. Surprisingly, we ended up paying more for our car hire even though we requested the same car model W. Our app shows we paid $[redacted].80 while our friends paid $[redacted].80 for the same car from the same company. This seems odd since we booked the same trip for the same duration with the same car from the same company. Can you please clarify this discrepancy?

I have a booked flight with a travel agency and need to know if it can be changed and what the cost might be. The agent is unhelpful and difficult to contact, not providing a phone number. They require payment upfront before even discussing potential changes, causing frustration. The e-ticket number is [redacted][redacted]. The flight is with American Airlines code share but operated by BA from Boston. It appears the agent initially used Iberia, even though none of the flights are actually Iberian. I am looking to change the date or departure airport from Boston (anytime after August 4th) to preferably Miami after the evening of August 3rd, all still flying into any London airport. Hope someone can assist in resolving this. Thank you.

URGENT: Three passengers arrived in Dublin from Paris on July 9th. Two passengers are returning to Paris on July 12th and do not need to change their tickets. One passenger needs to change their return date to January 2, [redacted]. The tickets were purchased from British Airways, but the reference number is associated with Aer Lingus. British Airways can't modify the tickets, but Aer Lingus can't help because BA is the seller. Online changes are not possible. The Aer Lingus reference number is 2C4HDJ. Mr. V. Thangarajah, Mrs. T. Vijeyakumar, and Mr. K. Vijeyakumar need assistance. Kindly contact me at +33 [redacted] [redacted] [redacted] for an easy solution.

Hello, My mother-in-law was supposed to have a connecting flight from London to Atlanta on British Airways flight number BA227. She missed her flight at London airport as she is handicapped. British Airways informed me they would provide her with accommodation at the Sofitel Hotel in Terminal 5 at the London airport and rebook her on the same flight for tomorrow. I've tried contacting the hotel, but they have no record of her check-in. I've been attempting to reach her for three hours, but both the USA and UK customer service lines are busy with no responses. This situation is concerning due to the lack of assistance from the airline's customer service.

Regarding booking reference RAJYNZ for the flight from London Gatwick to Tenerife in November. I always require extra seats due to my sciatica. For the return leg BA0415, I booked seats 11D and 11E for the extra space I need. However, due to a plane change, those seats are no longer available. Customer service moved me to Seat 20, which they assured me had similar legroom. I did not request a refund for the £88 + [redacted] avios points I paid for the initial seats. Now that the flight time has changed by 4 hours, my travel agent says the new seats may not offer the same legroom space. I would like clarification if the seats are in a standard economy row. Can I get a refund or upgrade to the plus cabin? If possible, what would be the additional cost considering my previous payment and avios points? I also have more avios points available. Kindly advise on my options as there have been unexpected changes to my booking. My executive number is [redacted]0, and I will soon be in the Bronze club.

There was a tag mix-up that resulted in my grey luggage being sent to Athens on July 13, [redacted]. The luggage has a front envelope zipper containing two beach rafts. I handwrote my name, Kathryn S., along with my address and phone number on the British Airways tag. The luggage is unlocked. A pair of underwear is in my carry-on. I've filed a claim with reference number ATHBA16918. The Pittsburgh Supervisor has liaised with LHR British Airways staff. Despite this, the bag hasn't been retrieved. Please contact me promptly to confirm its location. Shopping for clothes during my vacation is not ideal, so I hope to have my belongings soon.

Subject: Lost Luggage Issue on British Airways Flight BA3291 To British Airways Customer Service, I am writing to report an issue with my hand luggage on flight BA3291 from London City to Munich. My luggage tag number is 0 [redacted] BA [redacted] and I have filed a claim under reference number MUCBA14331. Upon arrival in Munich, my hand luggage was not delivered, and despite waiting for over 2 hours, it did not arrive. I subsequently filed a lost luggage claim at Menzies Aviation with the reference number MUCBA14331. I have been informed that my luggage has not yet been located. I have items in my luggage that are irreplaceable, such as necklaces, rings, and other personal belongings. A BA representative instructed me to purchase necessary items and clothes during my stay in Munich and to submit the invoices for reimbursement. I need guidance on where to send the invoices and what steps to take if my luggage is not located. Please acknowledge receipt of this message and provide assistance regarding my inquiries. Sincerely, Bettina Fritsch-Noack

Subject: Delayed Flight Compensation Request – Reference Number: [redacted]3 I am writing to address the delayed flight BA2594 on July 6th, [redacted], from London Heathrow Airport to Catania Airport, which departed on July 7th at 1:00 pm due to operational reasons. My booking reference is PNR L9YT83, and the passengers included are Rupen Soochak, Avni Soochak, and Uma Soochak. The airline did not fulfill its obligations under EU rules, resulting in a delay exceeding four hours for which compensation of €[redacted] per passenger is required as per EU Regulations [redacted]/[redacted]. I have attached a letter outlining our incurred costs, including transportation expenses totaling £[redacted].80 for taxis. Although we received £[redacted] in our HSBC account, we expect the remaining £74.80 to be compensated. We are not claiming hotel or communication costs since we declined accommodation and did not have additional expenses for calls/emails/internet. We also received refreshment vouchers from the airport attendants. We anticipate your prompt payment in compliance with EU Laws. If confirmation of payment is not received by August 1st, we may escalate this matter further. Kindly process the compensation at your earliest convenience. Thank you for your cooperation, and I look forward to your response. Sincerely, Rupen Soochak BA Membership Number [redacted]8

Hello, Hope you are doing well. I received the following message regarding my e-ticket from British Airways: "Dear Mr. Mendoza, Booking reference: RETGMR Thank you for booking with British Airways. This is your e-ticket receipt. Your ticket is held in our systems, so you will not receive a paper ticket for your booking. If the payment cardholder is traveling, you must bring the card used to pay for this booking to the airport for verification before you can travel." I have some concerns regarding this message. My sister-in-law, Giluna Balbuena, booked the ticket for me while she is in Australia, and I am currently in Malaysia. Unfortunately, I won't be able to have the payment card with me tomorrow for travel verification. Is there an alternative way to resolve this issue? Thank you for your assistance. Best regards, Olimar Mendoza

I was on BA Flight [redacted] from Malaga to the city on August 11th at 10:50 am. Unfortunately, the flight got canceled after about 5 hours, and I had to pick up my luggage and find alternative flights for the same day. In a rush, I mistakenly took a similar suitcase to mine without the original tags as we switched carriers due to the flight cancellation. My suitcase, a large grey hard case on wheels, was last seen on belt 39 at Malaga airport. I am now in the UK with the wrong suitcase, also a large grey hard case on wheels. I am unable to register this on the BA website due to the missing identification tag. Any assistance would be greatly appreciated.