British Airways (UK) Customer Service Issues

My partner tested positive for Covid just before our British Airways Club flight to Rhodes, and we had to cancel. We received BA Travel vouchers for the flights, but I couldn't find a phone number to rebook. I ended up purchasing new tickets (Booking reference SL1 PZF). Now, I want to use the vouchers for Club Class flights to Rhodes in [redacted], but I can't find the right contact information on the BA website. How can I rebook the same trip for next year using the vouchers for specific seats?

Hello, I am looking to reserve a round-trip flight from London Heathrow to Boston in the United States. I would like to use a "future voucher" I received yesterday due to cancelling my flight #BA [redacted] originally scheduled for 7th October [redacted] at 17:10. My intended departure date is Thursday, 14th October [redacted], and I will need to schedule a new Covid PCR test. I have been unsuccessful in contacting BA via phone yesterday and today. I waited on hold this morning for 1 hour and 6 minutes until the call was disconnected. I also attempted to call three more times and was on hold for over half an hour each time. I would greatly appreciate any assistance you can provide in this matter. Thank you. Best regards, B. Butlin

My wife and I were recently denied boarding for our scheduled flight with reference number NWNG4Z on BA0409 at Valencia Airport. The reason given was that we had not filled out a location form required for travel. Despite attempting to complete the form for two days, we were unsuccessful. Online guidance directed us to seek assistance at the airport, but none was given even though we had arrived three hours prior to the departure time. Lacking scanning or printing capabilities, all our efforts to resolve the issue failed. We were informed that complimentary tickets would be arranged for a future flight once the forms were completed, but we would need the new flight details. Currently, we are stuck in Spain and urgently require assistance.

I recently received an email from BA informing me that my flights have been canceled. Unfortunately, the alternative flight offered does not work for me. I am looking to travel from Heathrow to Verona on January 15, [redacted], and return on January 22, [redacted]. It seems there are no available flights to Verona on those dates, but there are options to Innsbruck, Milan, and Venice which would align with my holiday plans. I have tried to change airports using Manage My Booking on ba.com but have been unsuccessful. I also attempted to contact the BA Executive Club Silver line but was unable to get through. Can anyone provide guidance on the best way to proceed with this change? Thanks, Dmytro

I have spent four hours on hold today with no answer. I had reserved a flight and needed to complete the booking tonight. However, when the booking came through, the hyphenated surnames of two party members were merged into one. Reference: PBC4CZ. Additionally, I tried to link a domestic connection to the same booking but ended up with two separate unlinked bookings. I also attempted to cancel booking MNFW57 online but was instructed to call instead. No one answered the phone. After finally cancelling booking MNFW57, two vouchers were issued without specifying their values. My Executive Club number is [redacted]8. I am very frustrated by the lack of response to these issues despite waiting on hold for hours.

Hello, I will be traveling from Larnaca, Cyprus, to London Heathrow on an economy ticket. I have a question regarding the hand luggage and cabin baggage regulations. I am aware of the dimensions allowed for both types of luggage. I would like to confirm if there is a maximum weight limit for hand luggage and cabin baggage. If there is a weight limit, could you please provide the details? Thank you.

I am making an online reservation for two adults in business class from ARN to PHL, and then from PHL to FCO. I can select seats for the first leg of each journey without charge, but for the second leg, I am required to pay for seat selection. Can someone clarify why seat selection is not included in the business class fare? Additionally, I am unable to book seats for the second leg due to a system error on the website. It mentions that if I postpone selecting seats, the cost may increase. I appreciate any assistance with this matter. Thank you. - R.S. (IATA#[redacted]0)

Hello, I need assistance regarding my upcoming BA trip to New York. I made the reservation under the booking reference TIHMQQ for a trip with my wife departing from London Heathrow on 14/12/21. When booking in December [redacted] for our December [redacted] trip, I used my wife's maiden name, EDWARDS, as her passport at the time had six years remaining. Due to the pandemic and subsequent vaccination rollout, my wife is now vaccinated under her married name, BRATBY. She has obtained a new passport in her married name to comply with US entry requirements. I have been trying for over two weeks to have BA change her name on the booking to BRATBY. Despite providing the requested new passport photo, BA has been unhelpful and unresponsive. This name change is the last step needed before our trip, and my wife is understandably anxious. I have contacted BA customer support, BAsupport, and BAholidays multiple times without success. Please resolve this issue promptly as our departure is only four weeks away. The booking details are as follows: - Departure: Heathrow, 14/12/21 - Booking Reference: TIHMQQ - Lead Name: Kevin Bratby Your help in correcting this simple name change would be greatly appreciated. Thank you, Mr. K Bratby

I booked a flight for the 4th Saturday of November. My colleague, S. Lipandri, managed to provide all the necessary information for our ticket before check-in. I've attempted several times to input my details (passport number, contact information, nationality) but have been unsuccessful. Now, when I try to access my reservation, I receive a message stating it's been blocked due to multiple unsuccessful attempts. I'm asked to wait 24 hours or contact British Airways locally to unblock it. Could you please assist in unlocking my reservation? Once resolved, I'd appreciate guidance on how to provide the required information without the asterisks to indicate errors. Despite my efforts, I don't recognize any mistakes and require assistance. I attempted calling, but no one answered. My phone number is +33 6 25 26 81 19. Kindly help. Thank you and have a great day, C. Saillard

Hello, I currently have active BA vouchers. I wanted to book a holiday, but when I called BA yesterday, they informed me that I need to contact the retention booking team for this. My voucher includes a companion voucher from tickets I previously booked using Avios points. I am interested in the Black Friday offers and would like to book a trip for myself and my family to Tenerife in April next year. Can anyone assist with this?

I am having trouble accessing my Executive Club account. My membership number is [redacted]8 with a balance of [redacted],[redacted] miles. Despite speaking with BA in the past after my husband Rodney Gullo passed away and the miles were transferred to me, I am still unable to log in and utilize the miles. I believe the issue might be related to using the same email address my husband used on the account ([redacted]). Any assistance would be greatly appreciated. Thank you, Sandy Gullo

Hello, I recently made flight reservations with BA to London for the 25th of December using Avios with the reference JRS9HZ. Unfortunately, our connecting flight to Casablanca with Royal Air Maroc got canceled due to COVID. I now need to cancel all the tickets for the passengers in my booking. Since I used Avios to pay for the flights, I am unsure if I will receive them back or if I will get a voucher. I am also concerned about potential fees involved in canceling. My membership number is [redacted]8. Any advice on what steps to take would be greatly appreciated. Thank you for your assistance. Regards, Angel A.

Upon arrival at Tampa on flight BA [redacted] on 04/12/[redacted], my luggage did not show up. I noticed an identical unclaimed case, indicating a possible mix-up. The Tampa representative intervened, and I completed a paper report. I also submitted an email report with ID [redacted]5; however, British Airways reference TPABA23268 did not reflect this information. The case left behind had a tag that may help identify its rightful owner, who likely ended up with my luggage.

Booking Reference: MANIA2 My flight is scheduled to depart on the 9th of December from JFK to LHR. I've recently learned about the updated travel regulations and now need to have a Covid test done before departure, which can be either a lateral flow test or a PCR. Although I booked with BA, I will be flying with AA. I am considering getting an Antigen test but concerned about whether AA will accept it or if there will be any issues in New York. Should I reach out to AA directly, or can you verify if an Antigen test for double vaccinated individuals is deemed acceptable? Thank you.

Booking Reference: JUKJJ4 I would like to cancel my booking and request a refund for the following reasons: - The first leg of my flight was canceled and rebooked without consulting us. - Concerns about ongoing Covid-related issues in both my departure and destination locations. - Uncertainty about potential expenses for quarantine hotels. - Difficulty obtaining affordable insurance coverage due to age and Covid-related restrictions. Thank you.

Hello, we recently got an email asking for proof of being COVID-free through the VeriFly app. The tests we will do are displayed in the Norwegian government's health app, and we don't have separate documentation. The email said it's BA's requirement to check-in online. We can't meet VeriFly's requirement but the proof from the Norwegian health app is usually accepted internationally. What should we do?

Hello, My name is Hope Onwusiri. My flight reference is PGW8BZ. I flew on flight BA082 from Abuja, Nigeria, to Heathrow yesterday. I was supposed to connect straight to Aberdeen, but I was stopped in Heathrow by customs for quarantine even though my bags were checked through to Aberdeen. I have not seen my luggage yet and I need assistance in locating it. If it is in Aberdeen, I will send someone to pick it up. If it is in London, I need it delivered to where I am quarantined. My luggage tag references are BA437577 and BA437578. You can contact me via email at [redacted] I appreciate any help in locating my luggage as I currently have nothing. Thank you.

I've already reserved a flight from London to Bangkok in November [redacted] thanks to a Companion voucher. I require a return flight for December 14, [redacted], which I plan to book on Christmas day to utilize companion flights. Will you be available on Christmas day to assist with this booking? If not, please advise on how to book the return flight for December 14. I've spent over an hour on hold with BA on three different occasions, only to be disconnected each time.

I made a booking for a trip to Nigeria. The dates were September for the 9th of December in Premium Economy and returning on January 3, [redacted] in Business Class. Unfortunately, due to Nigeria being on the red list, my booking was canceled, and I received a voucher for the same amount I paid. If the UK Government lifts the red list restrictions, I would like to know if I can use my voucher amount to rebook my ticket at the same class. I am hoping to still travel in December if the restrictions are lifted. I am also a member of the Executive Club.

My wife and I were scheduled to fly to New York on February 14, [redacted]. Due to the new strain of COVID-19 and my wife's higher-risk status, we decided not to risk traveling. I have been attempting to contact British Airways' package holiday support but have been unsuccessful as they are not taking calls currently. I find it concerning as our holiday is approaching, and I am out of pocket by £[redacted].47. I believe it is unfair as it is my money, and I am struggling to get a refund. I do not have the booking reference, but the names on the booking are Kevin Carter and Suzanne Carter. Our flight was scheduled for 09:50 from Heathrow, and we were to stay at the Riu Plaza. I urgently need assistance in resolving this matter as losing £[redacted].47 is significant considering the circumstances. Thank you for any help you can provide.