Bitcoin.com Customer Service Issues

I am inquiring about the delay in receiving funds in my wallet. The amount has already been deducted from my account, and I received a notification saying the payment has been received from B^NX. The order number is [redacted]0. Thank you for using Bitcoin.comwallet/Banxa. The payment has been received and is currently being processed. For more details on order processing and fulfillment times, please click here. Thank you, Cynthia J Ross (Cindy). Yesterday, everything went smoothly and my transactions were completed quickly. Kindly respond to me promptly and expedite the process.

On July 1st, I was in contact with a person named Kyle M from Minnesota. He claimed he could send me additional money but required a fee, requesting $[redacted].00 to be sent via Bitcoin. It has since become evident that this person is a scammer. The Bitcoin transfer is still pending, and I urgently need assistance to stop it. The Bitcoin was sent from my Android phone to the email address [redacted] This fraudulent transaction was conducted through Cash App on my cellphone. I am seeking support to have this canceled promptly. My name is Lori Green Douglas, and my Cash App tag is $Slymadam9834.

I am Mr. Lynn Johnson and I am seeking assistance from the forensic examinations department. I have discovered a sophisticated phishing scam involving bitcoin cryptocurrency, possibly linked to terrorist financing. I am eager to provide details of my experience with the group to help locate my stolen cryptocurrency, moved from Onecoin.eu to onelife.eu, and currently held in a securities holding account. The scam involves diverting funds fraudulently, depriving entitled recipients of their full amount. I estimate the sum of bitcoin involved to be substantial, potentially billions of dollars. I can be reached at my phone number [redacted]6 in MST Canada. Please contact me via email at [redacted] and copy my other email [redacted] Your prompt assistance in tackling this issue is greatly appreciated. Sincerely, Lynn LJ Johnson.

I have unfortunately fallen victim to a scam where individuals claim to be affiliated with the IMF. I have sent $[redacted] in bitcoins through Cash App as instructed. Now, I am left in a tough situation with no resolution in sight, despite being given false promises and excuses for additional payments. I have gathered all the requested links and discovered they are using specific apps on their phones for these transactions. I need assistance on how to address this issue and any possible recourse to recover my funds.

Please review my previous emails sent today. I won't repeat the transaction IDs or the issue details again; they are in the earlier emails. It's urgent to resolve this matter promptly as the recipient relies on this transfer to cover bills and return to the US. My details: Valerie Garber, [redacted]5, [redacted] Emerson Place, Severna Park, MD [redacted].

I have been using Bitcoin for over a year without any issues. Suddenly, I found myself locked out and unable to use it. Despite contacting customer service, I was not given a clear reason for this restriction. I was abruptly told that I couldn't use it without an explanation. I have tried using it on Cash App and PayPal, but to no avail. I have always used it to send money to my grandson and others without any problems, so I am puzzled as to why I am now facing this obstacle. As a 74-year-old woman, I feel frustrated by the lack of assistance and clarity. I was even asked to pay $5 for a simple answer, which seems unreasonable. I hope to get this matter resolved promptly as I feel unfairly treated and uninformed about the situation.

Hello, I suspect that I was scammed last night into purchasing Bitcoin through a third party I mistook for someone else. I believe I made several unauthorized transactions totaling $[redacted]. Bitcoin has requested my photo ID and a picture of myself for verification. Can you verify any Cash App transactions from me and if my ID was requested? Please contact me at [redacted] or via email at [redacted] Thank you, Jesse Garcia.

My email address is [redacted], along with [redacted], [redacted], and [redacted] Unfortunately, someone is hacking into my email account using my Wi-Fi. I need this person to be stopped and traced back. It appears to be my neighbor Jordan Doyle, along with a Chris guy and Andrew Brey. If possible, please trace all actions from the devices involved and take necessary actions against the hackers. Thank you.

Hello, I am reaching out because I have been receiving emails about a bitcoin balance that needs to be withdrawn. They mentioned that my IP address was used for mining coins without my knowledge. I followed the instructions to log in to the platform provided in the email, which claimed that by doing so, I would prevent the original scammer from accessing my account and enable me to withdraw the balance. However, when I tried to set up a Binance account as instructed, it stated that I was not in the correct jurisdiction, even though I am located in Wisconsin and have not traveled outside the USA. Can someone please advise me on how to proceed or confirm if this is a legitimate issue?

I have been informed that I am owed compensation from Bitcoin Mining due to a Google data breach. I have followed the necessary steps to create wallets for receiving the transfer in USD. However, as I am not very experienced with computers, I encountered difficulty paying the fee required for the transfer. Subsequently, I have received emails instructing me to accept the transfer with details of my name, wallet address, and location, but I am unsure how to proceed with this step. I have screenshots of all communication related to this matter. How can I share these images with you for assistance?

About a year ago, I signed up for Bitcoin Mining, and then I forgot about it. A few months ago, I received an email informing me that I had accumulated a quantity of bitcoins and to withdraw the money value, which is now approximately $39,[redacted]. For the past 2 months, I have been attempting to withdraw the money without success. I receive daily emails guiding me on how to withdraw, but following the instructions from the manager named Sophia has cost me $64 twice, $76 once, plus additional smaller amounts. Despite providing all my personal details and bank account information for direct deposit, I haven't been able to withdraw my money. Many people seem to successfully receive their withdrawals. I am eager to continue buying and trading bitcoins, but this situation has left me feeling discouraged. Your help would be greatly appreciated. Thank you. Maria Nilza Police

Hello, I am Monica N. I recently received notifications from Google Sheets in [redacted] about withdrawing a certain amount of money. After trying to investigate, I followed the instructions to proceed and paid $77 along with an additional $10 for a quicker transfer. However, despite these payments, I have not received anything yet. I have been bombarded with over 50 emails from various unknown individuals claiming to help me with my withdrawal process, but I have not received any funds. I am in urgent need of assistance to resolve this issue promptly. Your help in this matter will be greatly appreciated. Thank you for your willingness to assist. I hope to hear from you soon. Best regards, Monica N.

I recently received a call from an individual claiming to have information about my lost funds from a previous scam. He mentioned that my money is in Blockchain and represented Bitcon. I was originally defrauded by BTCMarketz, losing $A2337 in an investment last year. However, now he says my investment has grown to $40,[redacted]. I'm uncertain what steps to take next. Any guidance would be greatly appreciated. Margaret G. Email: [redacted] Phone: +61 [redacted] Location: Ferny Creek, Victoria

I purchased $[redacted] to send to my boyfriend, but I didn't receive a receipt. My boyfriend needs it as proof that I sent the money. I trust your accounting accuracy. The store location is [redacted] SW Port St Lucie FL, [redacted]. Contact me at [redacted] or [redacted]. My name is Madeline Occttaviani.

I am seeking the return of Bitcoin funds from my late father's account, which he intended to leave for me. Unfortunately, he passed away on March 22, [redacted]. My mother, the executor of his estate, is currently incapacitated due to a stroke and I hold Power of Attorney for her health. I am in the process of obtaining full Power of Attorney for her affairs and being included in her will. For now, she is receiving care at Cornwall Community Hospital for the stroke, leaving her unable to communicate. Please reach out to me at [redacted] or via email for further assistance.

I went onto a website I wasn't sure about that claimed to be "Apple Customer Service Phone Number," as I saw charges on my credit card statement. I called the number, and they said I had a two-year membership that they would refund. Due to privacy concerns, they said they would transfer the money via Cash App. Worried about the charge, I agreed and followed their directions. I created a Cash App account and provided personal information, added my debit and credit cards for the refund. They had me choose a contact from my phone, I selected my son, "Ismael Hernandez." They had me send a code to check if it worked. Then they had me enter a link in Bitcoin and input a four-digit code followed by [redacted]. Confused, I wanted to stop, but they warned of appearing transactions. I decided to call my bank for help. They said I couldn't dispute because I volunteered my information. They advised to contact the company, but when I reached out, they closed my case. I insisted on the fraud, but they claimed I bought Bitcoin. I requested they explain the transaction, but they hung up. Now, I received an email about August statements, but I haven't received anything. I need assistance urgently. Thank you. The incident occurred on August 29 around 4 pm. My Cash App case number is [redacted]71, and the case was closed on August 31.

Hello, I have a concern. I invested $[redacted] in bitcoin with the company Cryptofarmingcorp. Then, I received an email stating I needed to pay $[redacted]. Shortly after, I got another email informing me I had to pay $[redacted] for withdrawals. I haven't made this payment because I'm worried it might be a scam. The email mentions my account was reviewed and the $[redacted] payment was confirmed. It also references a tax law in Europe and America requiring customers to pay a tax fee for trading. The email instructs me to pay $[redacted] for a trading expertise tax fee to receive my full payment through direct bitcoin to Cash App. I'm unsure what to do in this situation and would appreciate any assistance. Thank you.

I received an email from Bitcoin mining claiming I needed to withdraw $34,[redacted] within 24 hours. During the process, they insisted I pay $92 in taxes. After paying, they informed me I needed to pay a "renter fee" to receive the rest of the money. I ended up paying around $[redacted], but they are now asking for an additional $92. As someone on disability with two boys, I am financially struggling. Can someone assist me in understanding this situation or help me retrieve my money? Thank you.

I transferred $[redacted] on 9/3/23 to my husband's Bitcoin wallet from my Cash App using the ten-minute option. Typically, we haven't encountered any problems before. However, this time the money did not arrive. Cash App conducted an investigation and found no problems. Even after a week of waiting, my husband still hasn't received the money. When he called, he was informed that the money is in virtual space. I need a solution urgently. I would like someone to investigate the whereabouts of the $[redacted]. Cash App has already completed their investigation. I am hoping Bitcoin can determine what happened to the money and possibly resend it.

I transferred $[redacted] on 9/3/23 to my husband's Bitcoin wallet through Cash App using the ten-minute option. We have never had problems before, but this time, the money did not arrive. Cash App conducted an investigation that showed no issues. After waiting a week, my husband was informed that the money is in virtual space. I am seeking a resolution and would like further investigation into the whereabouts of the $[redacted], as Cash App's investigation did not provide answers.