Binance Customer Service Issues

I need help with a withdrawal issue involving Bybit and Bitmix. Bybit processed my transaction using the BSC Network chain which Bitmix doesn't support. Bitmix can't recover my funds due to this compatibility issue. Bybit mentioned the transaction is irreversible as it's on the blockchain, advised me to contact the receiver (Bitmix), who can't assist either. I'm left with $[redacted] USDT in limbo. Can anyone help me resolve this and retrieve my funds?

Hello, my name is Mohamed Z. and I am a user on Binance platform with ID: [redacted]26. Recently, I requested an increase in my daily withdrawal limit from $[redacted],[redacted] to $2 million. After my request was approved, I noticed that $13,[redacted],[redacted] was missing from my account. Furthermore, my wallet was disabled for identity verification purposes, but despite submitting all the necessary documentation, my account was banned. I have email correspondence, reference numbers, and additional evidence to support my claim. I am seeking assistance in recovering my funds and reinstating access to my wallet.

Hello, I am experiencing an issue with Binance. I recently deposited [redacted] euros via SEPA transfer and converted it to BTC successfully. However, when attempting to withdraw the funds to another Bitcoin wallet, the withdrawal was rejected without any notification. In a panic, I converted the funds back to euros to withdraw to my bank account, but Binance is also not allowing this withdrawal. It is frustrating not to receive any communication regarding the issue. I intend to report this to the FCA as it is unacceptable to block my funds without explanation. I urgently require a resolution and hope to speak with a representative promptly. Thank you, Nuria

Hello, I registered a while back with my current phone number, but Binance rejected my verification documents. Even though my ID and address were clearly visible along with a QR code, my electricity and water bills were not accepted. I tried with my bank statement in Bulgarian, again showing my address, but still got rejected. I've contacted support to delete my unverified account so I can create a new one, but no luck. How can I get verified and become a user when I've already submitted everything three times without success? Regards, Georgi L. from Varna, Bulgaria. My address is General Kolev 85 str. fl.1 ap.3. Contact me at [redacted] or [redacted]

Greetings Binance Support Team, I have submitted multiple documents for address verification, including an invoice for fixed internet services from Telekom, a statement of ownership for my apartment, an energy bill, and an invoice from ZSE. Unfortunately, none has been accepted. As I handle all my banking electronically, I do not receive paper statements. I have exhausted all available documents and am at a loss for how to proceed with verifying my address. Could you please review the documents I have submitted and consider physically verifying my address? My address details are as follows: Street: Mateja Bela Descriptive number: [redacted] Reference number: 43 Postal number: [redacted] City: Trenčín Country: Slovakia Thank you for your assistance. Best regards, J.T.

Dear Sir, I would like to express my greetings to the esteemed officials at Binance. My name is Vijay Jangam, an Indian investor who recently encountered a distressing situation on your platform. After following advice from someone named Anna Fredrik, I invested $[redacted], equivalent to 61,[redacted] Indian Rupees, without receiving any returns. I have diligently documented all my withdrawal transactions under the reference (TL2gA6GAEBS2zyQmSy6xGavLsvs3BZkBej). I come to you seeking justice for my family, as this experience has caused me immense distress and financial loss. I have endured many sleepless nights, worrying about the well-being of my children, whose health has suffered due to the financial strain caused by this investment. I believe in your goodwill and implore you to assist me in recovering my lost funds. I can provide detailed accounts of my activities on the platform to support my case. I eagerly await your response, trusting that you will address this matter with compassion and rectitude. Thank you for your attention to this urgent matter. Warm regards, Vijay J.

Dear Sir, I respectfully address the Binance team. I am Vijay Jangam from India. Regrettably, I followed instructions on Binance resulting in a loss of $[redacted] (61,[redacted] INR). Despite investing, I have not received any returns. An individual named Anna Fredrik guided me through the transactions (TL2gA6GAEBS2zyQmSy6xGavLsvs3BZkBej); she continues corresponding with me. I appeal to you for justice, seeking the return of my deposits to rectify the harm done to my family. I possess transaction records and can provide my account details. This ordeal has caused immense distress and disrupted my family life. My children's well-being suffers due to financial strain caused by this situation. I implore you to assist me in recovering my funds and restoring peace in our lives. I trust in your sense of fairness and eagerly await your intervention. Thank you, Vijay Jangam

Dear Sir, I am addressing the respectable officials of Binance. My name is Vijay Jangam, an Indian citizen. I followed advice on the Binance website that resulted in me investing a total of $[redacted] (USD) equivalent to ₹61,[redacted] (INR). Unfortunately, I have not received any returns on my investment, causing significant distress to my family. I have been transferring funds to the provided address, guided by someone named Anna Fredrik who I trusted. I am sincerely pleading for your assistance in seeking justice and reclaiming my deposited funds. This situation has caused me immense stress, affecting my family's well-being and my peace of mind. I implore for your help as I am in a difficult situation due to this investment. I have all the necessary withdrawal records and account information to support my case. I have placed my trust in you and sincerely hope for a resolution to this predicament. Thank you for your attention to this matter Vijay Jangam

I would like to report an issue regarding a significant loss in cryptocurrency due to a potential hacking incident that occurred during a transaction involving the transfer of [redacted] USDC from my Crypto.com Defi wallet to my Cronos Metamask wallet. The situation escalated further when attempting to move the funds from the Cronos crosschain to Binance Smart Chain using multichain.xyz. Following several transactions, I noticed that [redacted] USDC had disappeared from my Binance Smart Chain Metamask wallet. Upon investigating on bscscan.com, it became evident that my wallet had been compromised. Despite prior successful transactions and safeguarding my recovery phrase, this unauthorized access has placed me in a difficult position. I have reported this matter to the cyber defense department with extensive evidence to support my claim. I am seeking your assistance in recovering the lost amount or a partial refund to mitigate the impact of this incident. I remain hopeful for a positive resolution to allow me to continue using Metamask securely. I am prepared to withdraw my accusation upon successful resolution. Attached are detailed screenshots for your reference. Kindly reach out if additional information is required promptly. Thank you for your anticipated support in addressing this distressing situation. Best regards, Taska B.

I lost my data on my phone, including my Binance account details. I have been trying to unlock my account but haven't been successful. To make things more complicated, I lost access to my email account and forgot the password. Binance requires me to use the email address, which I can't access, to send me messages. I need help resetting the password for my email, so I can regain access to my account.

Sehr geehrter Herr Pargeter, ich melde mich bezüglich Ihres Sperrkontos bei Binance. Ich bin Ihr Sachbearbeiter und sobald wir Ihre Coins vom Sperrkonto auf Ihr aktuelles Konto übertragen haben, wird Ihr Konto freigegeben. Im Anhang finden Sie ein Bild des gesperrten Kontostatus für eine genauere Vorstellung. Falls Sie Fragen haben, stehe ich Ihnen gerne zur Verfügung. Mit freundlichen Grüßen, Assistenz Binance

Good morning, I am having trouble verifying my account. In Germany, there are two options for verification: a passport or a German ID. Since I do not have my German ID yet, I need to use my Venezuelan passport. The first page of my passport is expired, but there is an extension on the following page, so it is still valid. I understand this is a unique situation, but my passport is valid. I attempted the video call verification twice, but it did not work as they require the first page to be valid. Despite my valid passport, I was directed to contact Binance customer support. However, every time I try to access customer support after logging in, I am redirected to the verification page without the option to reach out for help. I am unable to contact Binance customer support, and I need assistance with verifying my account. Thank you in advance.

I need assistance with recovering the login credentials for my account opened under the name of Mamta S. C. I have forgotten the user ID and password associated with it. My email is [redacted] However, there seems to be an issue with this email. My Aadhar number is 8[redacted] [redacted]. I am uncertain of the login combination I used. Please send the login details to my provided email address once it is resolved. Thank you.

Dear Sir or Madam, Several months ago, I transferred funds to Binance under the advice of what now appears to be unregistered brokers. After discovering their questionable behavior, I reached out to Binance for clarification but received insufficient and vague responses. The funds seemed to have vanished inexplicably. Recently, I was informed by various agents about a frozen credit balance of approximately 72,[redacted] euros in my favor at Binance. They proposed unlocking this credit by covering advance payment expenses, making it accessible on my Binance account. Given my past experiences with similar offers resulting in losses, I am hesitant and seek confirmation regarding the existence of this credit (see attachment). I also wish to know if it can be activated without involving additional parties. I appreciate your assistance and consideration, especially considering I am an 81-year-old individual who may require extra patience. Thank you for your attention to this matter. Sincerely,

On a trading platform called TraderCryptox, I invested money which has now grown to $39,[redacted] US Dollars. I requested a withdrawal and was informed that before the money can be paid out, I need to make a transfer of [redacted] Euros from my home bank to my account at Binance. They assured me that I could immediately transfer the amount back to my home bank since it's just a movement of funds. I'm confused and cautious due to not having much wealth. I seek confirmation on the legitimacy of this process for withdrawing my profits or an explanation if possible. Thank you for your response. Sincerely, Rosi Kraus-Cassaday.

Dear Sir or Madam, I have invested money on a trading platform (tradercryptox). My investment has now increased to 39,[redacted] US dollars, and I requested a withdrawal. I was informed that before the money can be paid out to me, I need to make a transfer of [redacted] euros to my account at Binance. This transfer is only for movement of funds, and I could immediately transfer the amount back to my primary bank account. This is my first investment in cryptocurrencies, and as I do not possess much wealth myself and want to ensure I am not falling for any scams, I kindly ask for your explanation or confirmation if this is the correct procedure for a withdrawal. Thank you for your efforts, Rosi Kraus-Cassaday

Difficulty Disabling Account on Binance Without Verification I recently set up an account on Binance but decided against verifying it with a selfie or ID. Now, when I try to remove/disable the account or even unsubscribe from the newsletter, I am unable to do so because the account remains unverified. I am stuck in a cycle as every attempt to access my dashboard redirects me to the verification page. I am receiving verification and newsletter emails, but I cannot opt out without first verifying my account. The necessity to verify my account to disable it is frustrating.

I received several emails from Binance promising a high payout from a blocked account due to a fraud scheme. They asked for a deposit for verification. Here are some details shared with me: "BINANCE" "RE-NR. DATE" "10-[redacted] 18th October [redacted]" "PAYABLE TO: Willi Windeln" "PAYMENT TERMS: The prepayment required for the release of frozen funds is mandatory for the customer who has not made the first payment either on time or in the way required by the system. Including previous payments, this final payment required by the system must be made to release the frozen amount as well as the prepayments made earlier on the customer's account. Once the final payment demanded by the company is made, the frozen funds will be credited to the customer's account." Binance Wallet ID: [redacted]8 CONTACT DETAILS [redacted] www.binance.com "PAYMENT DESCRIPTION" "TAXES" "TOTAL" "Made Payment" €0.00 €2,[redacted].00 "Remaining Payment" €0.00 €13,[redacted].34 "Amount to be released" €0.00 €[redacted],[redacted].92 "Total amount to be released" €[redacted],[redacted].92 "After the final payment, the frozen amount of the customer will be visible in their Binance wallet." "PAYMENTS MADE TO THE CUSTOMER'S PERSONAL WALLET WILL NOT BE USED FOR PAYMENTS. THE AMOUNT DEPOSITED INTO THE WALLET STAYS IN THE WALLET BUT IS MANDATORY FOR CUSTOMERS AS WE HAVE THE ACCOUNT HISTORY TO PASS ON BANK AND LEGAL COSTS FOR MONEY LAUNDERING." By: Willi Windeln Max Nowak Administrator "Binance Deutschland GmbH & Co. KG Gottlieb-Olpp-Straße 14/15 [redacted] Tubingen" Personally liable partner: JP Process Systems GmbH, Tübingen Local Court Stuttgart HRB [redacted] Please confirm if you employ the following staff members for these tasks: Mr. Ador Olsen - Account Manager Mr. Max Poy - Account Manager

Hello, I am Anand from Munnavar Printing, India. My Binance account's P2P transaction feature has been temporarily disabled. Please re-enable this service so that I can continue buying cryptocurrencies and engage in my usual trading activities. My account was disabled following a complaint from a P2P seller, but I believe there has been a misunderstanding. I have submitted my bank account statement as proof of my transactions. It has been quite a while since my account was disabled. I kindly request you to take the necessary steps to enable my P2P transactions as soon as possible. Thank you, Anand K.

Hello Binance Support, I am having trouble accessing my Binance account due to an ID verification error. When attempting to log in, I received a message stating: 'IDENTITY VERIFICATION FAILED – Your identity verification has been rejected. Reason for rejection: We have detected that you have other verified accounts. Please kindly use one verified account to enjoy Binance services. Please try again.' Could you assist me in resolving this issue by identifying and removing any additional accounts I may have created and keeping only the verified one? Your help with this matter is greatly appreciated. Thank you, Gisele O.