Big Fish Games Customer Service Issues

I encountered an issue transferring Phil's game to another iPad, resulting in losing all progression and restarting from level one. Despite connecting to Facebook, we realized there are two separate Facebook accounts for my husband, Phil. Unfortunately, we were unable to retrieve his game progress, which was at level 99 under the game ID philmills028. The new account displayed as phil.mills.99. Our attempts to resolve it might have complicated the situation further. Your assistance in restoring our original progress would be greatly appreciated. Thank you for your help. Wanda M. [redacted].

I am using Windows 10. As a loyal customer, I won a Bigfish stuffed animal for my daughter a year ago. However, I am currently facing issues downloading the game manager on Windows 10. I cannot recall the username I used, it might have been either priestessladyraven13 or [redacted] I have a new email address now, which is the only one I can access. I need urgent assistance to recover my games on Windows 10. My name is S.R. and C.D., with the zip code [redacted]. I would appreciate a phone call to guide me through reinstalling the game manager as I keep encountering errors during installation. I am unsure of the details you might need, but I only have a debit card to make purchases. I reside at [redacted] Willow Ave, Garwood, NJ. Please prioritize a call back over email support. Thank you.

After clearing my computer due to a hacking incident, I am encountering difficulties reinstalling the Bigfish game manager. Despite trying to troubleshoot by disabling my firewall and following forum advice, I still face the same error message during installation. Even after uninstalling the incomplete app from my computer that does not appear on the desktop, I continue to have issues. I've been a loyal customer for years and have used this account on multiple devices. Any assistance would be greatly appreciated.

I bought the Big Fish 3 Collector's Edition and it's amazing! I've been playing on Level [redacted], but I'm struggling to clear the wall and jewels on the left side of the game. I've spent 6 hours on this level and still can't figure out how to explode those two blocks. Can someone please help me with a trick or tip? I have other tanks to keep up with, so any advice is greatly appreciated. Thank you in advance!

Upon receiving your email notifying me of the payment issue, I was puzzled as I believed I had sufficient funds in my account. I promptly checked online and contacted the bank, who informed me that my account was on hold due to potential fraud. There were unauthorized attempts to make purchases, including a $[redacted] charge at a gas station in Alabama and other suspicious out-of-state transactions. Despite having my card in my possession, the bank is issuing me a new card, which will be delivered via FedEx by Friday. Once I receive the new card, I will activate it immediately and update the payment information on my account. I appreciate your understanding regarding this situation, as it was beyond my control. Thank you for your cooperation. Best, C. Roberton

I've encountered numerous problems with the game MCF Dire Grove, and it seems that many others are facing the same issues. I bought the game some time ago, but after updating to Windows 10, it stopped working. I've seen many complaints, but unfortunately, your company hasn't provided any solutions. I used to enjoy playing it, but now I can't, which is frustrating since I paid for it. I'm hoping for an explanation as to why the game hasn't been updated for newer operating systems. It's disappointing that if I want to play it again, I'll need to buy it once more for my Android tablet.

This morning, I purchased a $[redacted] pack for [redacted] million chips. However, in less than three hours with 1 million rolls, I lost it all. I never had a hit for more than 5 million, and I couldn't surpass [redacted] million. I'm disappointed as I usually spend $50 on Slotomania for the whole week without issues. I have spent around $[redacted] to $[redacted] just this month alone. Please consider refunding me or providing some form of compensation. I have also submitted other tickets, but they seem to be unnoticed. It's frustrating because this doesn't seem right at all, and if this continues, I will have to take my family of 20 to 25 people who also play and spend money elsewhere.

Subject: Need Assistance with Linking Gummy Fish Game to Facebook Hello, I recently discovered I have another Big Fish Games account under my name, which is causing issues with linking my present Gummy Fish game to my Facebook account. I would like the first account deleted to avoid any further complications. My current Gummy Drop game account number is [redacted]87, and I have been playing for approximately four years. You can reach me at [redacted] and find my Facebook account under Debra Bergey at www.facebook.com/lilbit221959. The first account was likely set up for my grown children, whom I no longer play with. I kindly request your assistance in resolving this matter promptly. Thank you, Debra A. Bergey

I'm experiencing difficulty restoring my progress in the Midnight Castle game due to server connection issues. After unintentionally deleting the app, I am now back to level 1. I have invested significant time and money into the game, and I am eager to regain access to my level 50 status. My friend ID is Steve, and my username is Steve Parham. I am looking for guidance on how to retrieve my previous progress. Thank you in advance for your assistance. Regards, Steve.

Hello, my name is Jayda, and I am feeling really upset. A woman in my Big Fish game, who goes by the screen name Silver Bells, has claimed to have discovered a way to manipulate the slot games by cheating on spins. She has accumulated over 22 billion coins through this unethical behavior. She shared this technique with two other players in our club, Jennifer and Joe, who are also benefiting from it. Silver Bells, who holds over 2 billion chips, is a co-leader in our club. I find this cheating unfair to those of us who play honestly in our club, Round Pegs in a Square Hole. The specific slots where they cheat are Geldings Midnight Hunt and Diamond Fortune. The method involves tapping rapidly to alter the outcome of the spins. I urge the game administrators to address this issue and prevent such exploitation in the future. My friend code is [redacted]2 if needed for reference. Thank you for your attention to this matter.

From P. Woods: I wish to report issues with certain games that used to work on my Windows 10 but stopped after updates. Some won't stream or install like "Sky Kingdoms." Others have screen problems like "Big City Adv: Vancouver" and many more from the series. Several games have unstable screens like "Aquascapes" and "Gardenscapes: Mansion Makeover." Some games have mouse issues, like "Mystery P.I.: The London Caper," while others have screen size problems preventing gameplay, such as "The Secret of Margrave Manor." A few games like "Bubble Zoo 2" won't let me start a new game, and others like "5 Star Rio Resort" or "Secrets of Magic: The Book of Spells" have level completion issues. Unfortunately, I couldn't attach the Dr. Felix file on your website as requested.

I recently purchased Roads of Rome Next Generation 2, but I'm encountering an error 5 message when trying to download it. Despite attempting various solutions, including reinstalling Flash Player and ensuring my drivers are up to date according to Lenovo's diagnostics, the game still won't download. I've successfully downloaded other games from the series without any issues, making this problem particularly frustrating. If you have any additional suggestions on how to resolve this download issue, I would greatly appreciate it. I am eager to enjoy this game, but if I continue to face download difficulties, I may have to consider requesting a refund. Thank you in advance for your assistance in resolving this matter. - Dallayce B.

I have been a Big Fish Games customer for over ten years. Unfortunately, due to a stroke, I have lost part of my memory. My previous email was [redacted], but I no longer have access to it. The last four digits of the credit card on file are [redacted]. Please contact me at [redacted] as I'm worried about losing all the games I have purchased. You can reach me at [redacted]. If needed, ask for Alfreda W. or Rahjee M. I have tried contacting you before with no luck. My former address was 80 Leghorn Drive, Zebulon, NC, and my current one for the last 11 years is [redacted] US Highway 264A West, Sims, NC. I appreciate your prompt assistance with this matter. Thank you.

I have noticed unauthorized monthly charges on my account that I did not approve. Due to focusing on paying off a significant debt, I was unaware of these charges. I did not order the following games listed in the charges: 12 Labours of Hercules III, All family game, Barbarian, Command & Conquer Tiberium, Dino Storm, Fingo, Imperial Island Birth of an Empire, Lost Islands Dark Overlord Collectors Edition, Manor Memoirs Collectors Edition, Rush Hour Gas Station, Village & Heroes, All casual games, All kids games, Barn Yarn Collectors Edition, Coyote The Outlander, Entwined The Perfect Murder, Home Makeover, Jewel Match Snowscapes, Lost Souls Timeless Fables, Mystery Expedition Prisoner of Ice, Polar Bowler 1st Frame, Sky High Farm, All enthusiast Games, Azkend The World Beneath, City of Steam, Delicious Emily's Wonder Wedding, Family Vacation 2 Road Trip, IGT Slots Paradise Gardens, Living Legends Frozen Beauty Collectors Edition, Magic Heroes Save Our Park, Plagiarii, Runefall, and Vegas World.

I was playing Jackpot America and had over [redacted] million chips. When I returned from the bathroom, my chips were only at 69 million due to a slot malfunction. I reported this issue with ticket number [redacted] on 3-25-19 around 12:30-1 am Pacific Time. I'm a loyal customer who has spent nearly $[redacted] on the Big Fish app and Jackpot Magic. I enjoy using your apps, but I'm upset about the chip loss. I just want my missing chips restored as it was not my fault. If the chips are not returned, I will have to consider deleting my account, reporting fraud to my bank to get a refund for the money spent on the missing chips, and seeking legal advice. I've heard that your company is good at resolving such problems, so I hope you can assist me in this matter. I appreciate your attention to this issue. Thank you for your time. Your loyal customer, Jayda. Friendship code: [redacted]2. Ticket: [redacted].

I am unable to access my Big Fish Account. None of my email addresses or passwords are working despite changing them multiple times. This problem began when I downloaded games, which did not activate and remain in trial mode. Even after changing my email address, I attempted to use the old one to activate these games without success. Currently, I am locked out of my account and unable to take any action. Please assist.

I have attempted to contact you multiple times via phone messages and online requests, but unfortunately have not received a response. I was provided with a $20 credit for a game that failed to open on my computer, however, upon trying to use the credit at checkout, I encountered an error message stating "SORRY, THE COUPON IS NOT VALID FOR ANY ITEMS IN YOUR CART." Could you kindly assist me with this issue? Thank you, L. M. --- Subject: Assistance Needed with Archimedes: Eureka! Collector's Edition Hi Megan, I am experiencing difficulties with the game Archimedes: Eureka! Collector's Edition as it keeps displaying an error message related to Direct 3D when attempting to play. I have tried to resolve this without success. Your previous email mentioned providing a coupon code to exchange for a different full-priced Collector's Edition game. However, when I attempted to use the code received (NCRKX-2TKMV-9NM4H-7MJNK), it did not work during checkout. Please advise on how I can proceed. Thank you for your assistance. Best regards, L. M.

I find myself spending $[redacted]-[redacted] in just 3 days, and then I end up broke! I am a Tier 10 player, but I know Tier 9 players who have a host. Where is my host? This situation is confusing me, and I cannot wait 48-72 hours for a reply! Other companies offer customer service agents who respond quickly via text within their apps or games. I might consider switching my spending to those companies. I am fully prepared to take appropriate legal actions if needed. Thank you.

[Incident: [redacted]] I have been trying numerous times to access games I bought using an email account I can no longer reach. Resetting the password or providing the last four digits of the credit card used for payment is not useful as these transactions occurred nearly a decade ago. The support team directs me to the website's customer service section, but my email queries have only resulted in unhelpful responses and repetitive loops that offer no solutions.

I am extremely frustrated with the lack of resolution with my issues regarding Jesse. Firstly, I have a pending purchase through Google for $[redacted].24. Despite providing evidence from my bank confirming the transaction, your records do not reflect this. Consequently, I have not received the coins I paid for. Secondly, I have spent over $[redacted] this week and have yet to receive the 500k sign-on bonus promised by the club I joined last Friday. Without these coins, I risk being removed from the club and unable to participate in ongoing tournaments, which I have paid for and wish to complete. I have raised multiple fraud claims with my bank against both your company and Google in an attempt to resolve these issues to no avail. I am requesting immediate compensation of 53 million coins to rectify this prolonged customer service debacle and allow me to continue playing while the discrepancies are addressed. It is vital that these issues are resolved promptly as I feel unjustly accused of dishonesty, affecting my ability to enjoy the services I have paid for.