Best Buy Customer Service Issues

I recently went to the Geek Squad desk at the Sunland Park store in El Paso looking for help setting up a refurbished computer I bought online through Best Buy. I had a conversation with a representative for about 20 minutes explaining in detail that I needed the computer set up, files transferred, MS Office reinstalled, and the internet working, among other things. After making an appointment and paying approximately $[redacted], a technician came out today but informed me that I only paid for data transfer, not the setup. The technician didn't have time during that appointment to do the setup, and I would need to pay more for that service. I was frustrated because I thought the initial payment included setup, as we extensively discussed it at the store. Despite the technician's professionalism, this experience has been aggravating. I will have him come back on Wednesday and pay for the additional service, but I do feel the store employees should be better trained to avoid such misunderstandings. Thank you.

Hello, my name is Nancy P. I want to share my recent experience with our Kitchen Aide dishwasher. After only two months of use, the control panel stopped functioning. Despite having purchased the extended insurance, we were told by the service technician, Greg, that the control panel issue was not covered under warranty and that it was due to bugs infesting the appliance. However, our pest control company confirmed that there were no bugs in our newly remodeled kitchen. The technician attempted to order the necessary part but discovered it was no longer available. As a result, we are left with a $[redacted] dishwasher that cannot be repaired. I am frustrated by the situation and concerned about the quality of the product. I am reaching out in hopes that this matter can be looked into and resolved promptly. Thank you for your attention.incerely, Tracy and Nancy P. [redacted] Landers Street Ormond Beach, Fl. [redacted] Model # KDPE234GPSO Type [redacted]-1 Serial # F[redacted]2

Hello, I'm Tracy Pittard. I wanted to share our frustrating experience with our KitchenAid dishwasher from Best Buy in Daytona Beach. After just 2 months of use, the control panel malfunctioned. Despite having warranty and extended insurance, the technician, named Greg, claimed the issue wasn't covered due to supposed bug infestation. As we recently renovated our bug-free kitchen, we doubted his claim. Unfortunately, the part needed for repair is no longer manufactured, leaving us with a $[redacted] unusable dishwasher after a year. We're puzzled by why such an expensive appliance would have an unavailable part so soon. If you could investigate and review our service history, we would appreciate it. Contact us at [redacted] or [redacted] Thank you for your attention. Tracy and Nancy Pittard.

I recently returned two items in a single package with one return label. Although I received confirmation of the return being processed and a credit issued to my credit card, I noticed that only one of the items has been credited, not both. I returned two items valued at $53.49 each, both of the same value. I am concerned that before the return window closes, the credit for the second item won't be processed. Could you please assist me in ensuring that I receive the proper credit for both items? Thank you, S. Mitchell Order# BBY01-[redacted]18 Return successfully processed on 06/06/[redacted] Items Returned: 1. Datel - Go-tcha Evolve Wristband Watch for Pokémon GO with Auto Catch and Auto Spin - Blue/Black Model: EF001316 SKU: [redacted] 2. Datel - Go-tcha Evolve Wristband Watch for Pokémon GO with Auto Catch and Auto Spin - Black/Gray Model: EF001318 SKU: [redacted] Payment Method: MasterCard ending in [redacted] Amount Credited: $53.49

I am a man in my mid-60s and not very skilled with computers. When my computer stopped working and showed an error message, I took it to the Best Buy at the Providence shopping center in Mt. Juliet, TN. A young man from the Geek Squad, seemingly between 16 to 26 years old, assisted me. After looking at the error message, he insisted that the only fix was to purchase a service for $[redacted] or a cheaper one for $99. I decided to go home and discuss it with my wife. She suggested using her computer to research the issue, and within an hour, I was able to resolve the problem myself with simple solutions found online. It makes me question the employee's computer skills or if he was instructed to push costly services. This experience has made me hesitant to use Best Buy's services in the future, as it reminds me of past poor customer service experiences with Circuit City.

On Friday, May 14th, I was notified of an order (BBY01-[redacted]59) worth $[redacted].61 placed on my Best Buy account without my knowledge. This order was clearly fraudulent, as it was sent to an unfamiliar address thousands of miles away from my usual location. Despite changing my account password immediately and attempting to cancel the order online, I was unsuccessful. After contacting customer service through the online chat, the representative assured me that the back-end team would cancel the order (Case ID: [redacted]50). However, the order remained active. I made multiple calls to Best Buy regarding this issue, but it was not resolved, and the order was shipped. Despite promises of email updates, I have not received any progress reports. If this matter is not rectified promptly, I intend to dispute the charge with my bank, close my Best Buy account, and refrain from shopping there in the future.

I didn't receive the email about the monitor. Last Saturday, a friend and I took the bus to Norridge to buy a new monitor. We had all the necessary information, like the model number and computer name. A store associate assisted us and suggested two compatible monitors. We selected one and made the purchase. However, when my friend tried to set it up, she faced difficulties due to the lack of English instructions. She managed to connect it but encountered HDMI and VGA connection errors. Even after seeking help from a computer-savvy individual, the new monitor still isn't working correctly. We are currently using the old monitor, but it's not reliable. Moreover, I prefer physical copies of documents, especially the protection plan, as I'm not tech-savvy and feel uncomfortable dealing with passwords online. I would appreciate guidance on this matter.

Dear Customer Service, My spouse and I bought a Washer and Dryer from your McLean VA store under Order #[redacted][redacted]. The appliances were delivered and set up on schedule. We paid for the purchase by opening a Best Buy credit card account in the name of Hania Mahmassani. However, we recently received a letter from Best Buy via USPS stating that the credit card application was denied. Subsequently, my spouse has been receiving phone calls regarding payment to Citibank, instructing us to make payments through an online Best Buy account. To clarify, Hania Mahmassani does not have an online account with Best Buy, we are unsure of Citibank's involvement, and we kindly request any overdue bills to be sent to us by regular mail. Sincerely, Hania and Maher Mahmassani

I made a purchase using my debit card to get a cord for my neighbor's Wi-Fi, but it was incorrect, so she returned it and the refund of $13.69 was supposed to go back on my card. Surprisingly, I noticed a charge of $19.95 from MBM, a company I'm unfamiliar with, right after the expected refund from Best Buy. After contacting my debit card company, they explained a company with three initials attempted the $19.95 charge before Best Buy, but it was declined due to insufficient funds. Now, Best Buy only refunded $7.37 instead of the $13.69, which raises concerns that my card details might have been compromised, possibly leading to my bank account being affected. The situation has left me feeling uneasy about the whole experience.

Yesterday evening, on July 1, [redacted], I bought a SanDisk Dual Drive Go USB Type-C at the North Austin Best Buy store #[redacted] in Austin, Texas. As I was leaving the area after picking it up, I tripped over an empty wooden pallet near the computer sales section. I fell, injuring my left knee on the pallet. I expressed my frustration to a store employee about the unsafe placement of the pallet. Despite requesting to speak with a manager, I had to leave without assistance as the manager did not show up. I was disappointed with the lack of response and customer care after my fall at the store. It would have been basic courtesy for them to offer help, an apology, or first aid assistance.

I experienced multiple issues with my LG washtower delivery and installation from Best Buy. The delivery was delayed by two hours with no prior confirmation, and the workers left the item in the living room without installation, falsely claiming they delivered it and forging my signature. The customer service representative I contacted was rude and unhelpful, rescheduling the appointment for July 3rd without addressing the previous problems. After waiting again all day, the delivery did not arrive, and when I called, the representative could not find my appointment in the system. Their attitude was confrontational and unprofessional. I have decided not to use Best Buy's services again due to the poor customer service and have canceled my installation, opting for a private company instead. Dealing with Best Buy was a waste of time and money due to their insensitive and arrogant behavior. Never again will I choose their services.

Hello, my name is William. I recently purchased several audio components, including a 12-inch Kicker speaker, a top-of-the-line bass amp, 6x9s, and door speakers from your store. When I eventually inspected my car, I discovered that the carpet had been unnecessarily cut in a square shape under the passenger seat. This issue was concerning, as there were no wires present in that area, suggesting a lack of expertise during the installation. I raised this matter with the manager, Mike, in person, but he dismissed my concerns and suggested I return on a different day to speak with the installers. I am worried about potential damage to my car due to the exposed area in the carpet. Additionally, I am experiencing feedback issues when using the radio, possibly due to improper installation and the presence of electrical tape on the floor. I kindly ask for a resolution to this problem to avoid further escalation. Thank you.

I recently received delivery of a washer and dryer from Best Buy (BB), but the stacking kit I ordered was missing. The dryer was not installed, and my old appliances were not hauled away as promised. Despite contacting them daily, the issue remains unresolved. An appointment was scheduled but canceled last minute because the stacking kit was unavailable. Additionally, I was informed I couldn't schedule a new appointment until July 12. The lack of accurate information is concerning; they once claimed everything was delivered and installed. My resolution is to have the old appliances removed promptly and the dryer installed without further delay.

Hello, I am Kristina. I bought a Razer Huntsman Mini Keyboard on June 19 and received it on June 20. However, after trying it out, I wasn't satisfied and decided to return it. I returned it at UPS on July 2nd, but I am unsure how long the return process will take. The keyboard was in perfect condition, in its original packaging. I have not received a refund or any communication regarding my return. Checking the BestBuy website, it states that the return period ended on Monday, July 5. I am now without my money or the keyboard. What steps should I take? Can I retrieve the keyboard since a refund might not be possible?

Order #BBY01-[redacted]10 was placed for items tracked via #BBYGD[redacted]0. I opted for faster shipping for the head unit as well as the accessories. Surprisingly, the head unit arrived before the accessories, although the accessories were supposed to have even faster shipping. Due to this, I am unable to install the head unit in my car as planned. I have not received any updates nor have I been given the option to cancel or modify my order. It is frustrating to receive the expensive head unit before the necessary accessories. I hope this issue can be resolved promptly to avoid any further inconvenience.

I bought a Samsung Q70A 85" TV online, order# BBY01-[redacted]91, and chose to pick it up at the Melrose Park, IL store. I realized upon unboxing that I was missing a part, one of the feet for the stand. I contacted customer service and was given three options: pick up the part from a store, order it for home delivery within 2-3 weeks, or return/exchange the TV, which would take 1-2 weeks. I opted to get the part from the store, but they claimed the case was closed and offered only return/exchange or home delivery. Unfortunately, I had discarded the packaging. Despite explaining the situation and showing chat history, they rejected my request for the missing part, citing the passed return/exchange period. I've faced misinformation, wasted time, and multiple transfers between departments. I just want the missing part I paid for.

Hello, my name is Daniel N. Last Wednesday, on July 7, [redacted], I picked up my printer from Best Buy at Gateway Mall in Brooklyn. I bought what I thought was the EPSON "Workforce Pro WF-[redacted]" as displayed on your website. However, upon closer inspection, I noticed that the actual product was labeled as the EPSON "Workforce WF-[redacted]" without the word "Pro." I am concerned about this discrepancy as the term "Pro" typically signifies a professional or higher standard. I did not find the word "Pro" anywhere on the printer or its packaging, leading me to worry that I may have received an inferior product. As a side note, I noticed that "Tech for Less" offers the Epson Workforce Pro WF-[redacted] at a lower price of $[redacted].97 compared to the $[redacted].99 price at Best Buy. Thank you for your attention to this matter.

Hello, On 7/14, I went to my local Best Buy to buy a tablet/laptop. I chose a Samsung S7+ after learning about its features from a salesperson. I was under the impression it came with a keyboard due to the display model. However, upon unpacking it at home, there was no keyboard included. When I returned to the store, they said the keyboard was an additional $[redacted], despite the misleading display. They acknowledged the confusion but couldn't offer a solution. I requested a discount on the keyboard as compensation for the misinformation, but they couldn't help. I'm seeking a discounted keyboard or a full refund. Despite reaching out to store management via email with no response, I hope for a fair resolution. Best, M.M. [redacted] [redacted] North Wales, PA

I placed an order on 7/12/21, expecting delivery by 7/15/21 at [redacted] Brass Kettle Rd., Raleigh NC [redacted]. Best Buy mistakenly noted the address as [redacted] Brass Kettle Rd. Raleigh NC. Despite their errors, they were unhelpful in resolving the delivery issue when I contacted national customer service and the Sioux City branch. I took the initiative to contact UPS, discovering the problem and resolving it promptly. I find it unfair that I face penalties for late payments when Best Buy caused me inconvenience and wasted an entire day waiting for a delivery I had to sign for. The communication barrier with the customer service representatives, coupled with their handling of the situation, reflects poorly on Best Buy’s customer service quality. This experience has left me disappointed and inclined to explore alternative sources for my future purchases, even for new appliances I am currently considering.

I am Patrice H., a Total Tech Support member, and my backer ID is BBYTTS[redacted][redacted]. I am requesting an inquiry regarding session ID: CAS-[redacted]-P2S6X9-[redacted]. I contacted Total Tech Support/The Geek Squad on July 11th for help with my Lenovo Laptop from Best Buy. An Agent named Mohammad remotely accessed my laptop to address issues with certain websites and Microsoft Word. However, during the session, a Bit Locker Recovery Key prompt appeared on my laptop without resolution. I visited the Willow Grove Best Buy location twice, but the issue remains unresolved. I am seeking assistance from Best Buy to cover any costs associated with data recovery and requesting a temporary hard drive to use while mine is being repaired. I have crucial data on my laptop and cannot afford to have my hard drive wiped. Your prompt attention to this urgent matter is greatly appreciated. Best regards, Patrice H.- S. [redacted]