Bed Bath & Beyond Customer Service Issues

I received my order today and was disappointed to discover that the white over-the-toilet cabinet I purchased has multiple areas of damage. The product shows obvious marks and corners are compromised. The box it came in was in poor condition with gouges and torn cardboard, heavily taped up. I have reached out multiple times to customer service to report this issue and am hoping for a prompt and satisfactory resolution. I have been a loyal customer of Bed Bath & Beyond for many years, purchasing various items for myself and as gifts, and this experience has been truly disappointing. With the stores closed due to COVID-19, I hope to hear back from a Customer Service representative soon to arrange for a replacement of the damaged product. Thank you in advance. - L. G.

Hello. We recently received a gift from our registry through Bed Bath and Beyond. Unfortunately, due to circumstances with the pandemic, our bridal shower was canceled. The Home Basics 4-Piece Ceramic Canister Set with Spoons in White (Sku Id: [redacted]2) was delivered to our apartment. Upon opening the package, we noticed that one of the ceramic pieces was broken. The set was sitting untouched since delivery, so we suspect the damage occurred during shipping.

I placed an order for the Wakefield no tools corner cabinet on April 6th, [redacted]. It was supposedly delivered on April 19th, but we received the wrong item - a jolly jumper instead. After contacting customer service and returning the item, they mentioned a rush on sending the correct cabinet due to their mistake. Despite this, when checking last week, they informed me it would ship within 8-17 days from the order date, which does not seem like a rush. Today, after being on hold for a total of 6 hours, I was told the cabinet is no longer available, and they mentioned a refund that I have yet to receive. I have checked and seen that the cabinet is still available on the website. I am extremely dissatisfied with Bed Bath and Beyond and I urgently need a resolution. I am waiting to complete my bathroom, so I request either immediate shipment of the cabinet if it is indeed available or a refund and credit for a future purchase. I have been patient, but now I feel enough is enough.

After my first order got lost, I was relieved to finally receive the replacement shipment. I ordered Duncan Donuts K-Cups and a Starbucks variety box. Unfortunately, the Duncan Donuts box had coffee grounds scattered inside due to some of the K-Cups having holes. Additionally, the Starbucks box is expiring soon on June 1st, and with 36 K-Cups to consume before then, it seems overwhelming. Upon opening, the Starbucks K-Cups appeared bloated, making me hesitant to keep them. This experience is new to me, and when I attempted to process a return, it indicated no refund available for the replacement item.

I am encountering difficulties updating my account email address. The original email I used to register will soon be closed, so I attempted to change it to my current email. However, I found myself stuck in a loop. When I tried to update to the new email, an error message indicated that the email was "already registered." Yet, when I attempted to reset my password with the same email (which supposedly is registered), it stated "there is no account associated with this email." I possess receipts from 2[redacted] sent by Bedbathandbeyond to my current email, which the website now denies any record of due to it being registered. If my email is linked to another account, it is crucial to rectify this system error or address possible identity theft. Alternatively, I simply require assistance in updating my account details.

I bought a crock pot as a Christmas gift in early December [redacted] for my relative in TN, but unfortunately, it didn't work when she tried to use it. I no longer have the receipt, but I used my credit card for the purchase, which should be traceable in your system. I'm looking to exchange the defective crock pot for a functional one. I contacted the Raleigh, NC store, but they are not currently accepting exchanges. I would like to arrange for a replacement crock pot to be sent to my family member as soon as possible. Thank you for your help in advance. The crock pot in question is the "CROCK POT/ THE ORIGINAL SLOW COOKER"/ SCCPVC-[redacted]-S, purchased from the Raleigh, NC store.

Dear Bed Bath and Beyond, I bought 2 Bliss Navy Shams (Item #[redacted]9) for $79.98 at the Yonkers NY Store on 1/15/20. Recently, after washing them, I noticed a terrible smell. I tried washing them again with different detergent but the smell remains. My son can't even sleep with them. Could I exchange them for a different pair or brand due to this issue? I will provide a photo of the shams along with the original receipt. Thank you for your help, Sarah C. [redacted] W. 263rd St. Bronx, NY [redacted]

Regarding Order # BBB[redacted], Upon receiving my Kitchenaid Mixer order, I noticed that the motor wasn't functioning properly when I attempted to use it. Due to not needing it immediately, I only discovered this issue a couple of weeks after its delivery. Unfortunately, when I tried to return the item to the store, it was closed due to Covid-19. Subsequently, on May 22, [redacted], I arranged for a return label and dropped the package off at the FED EX office with the tracking number [redacted]81. The package successfully arrived at BBB on May 26, [redacted]. However, as of June 6, [redacted], I have yet to receive any updates or communication regarding the status of my return. Despite my attempts to contact via online chat and phone calls, I have been unable to reach anyone for assistance. I urge BBB to improve their customer service as this experience has been frustrating. I kindly request prompt communication regarding the handling of my return.

Two years ago, I bought a Top Brass Bullet Pocket Hose [redacted] ft from your store. The hose, covered by a five-year warranty, has ruptured in the middle of the inner and outer layers. I have the original receipt and packaging. After calling the manufacturer at 1-[redacted], I was informed that the responsibility for replacing the hose or providing a refund lies with the retail store where it was bought. Store #[redacted] in Michigan directed me to corporate customer service. Given my severe rheumatoid arthritis, I urgently require a replacement lightweight hose for tending to my outdoor lawn. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you.

Hello, I purchased two Memory Foam Smart Dry rugs in Seaglass on May 23, [redacted]. However, the rugs I received were incorrect, so I followed the return instructions and shipped them back to you. The rugs were received by your company on June 4th as per Federal Express records. I did not request a refund but would like to receive the correct rugs instead. Both items have already been charged to my credit card. Thank you for your assistance in providing an update on the status of my order. Regards, L. Ayers

I ordered two outdoor rugs online, and one was supposed to be delivered by truck through NSD Shipping. Unfortunately, it never arrived. After enduring a 45-minute wait on the phone, I provided my details to customer service. They informed me that a representative from the shipping company would contact me. The next day, I received an email stating that the carrier had lost my item, and now I am responsible for contacting BB&B about the issue. I find it frustrating to have to chase an order I paid for a month ago that they lost. I am eager to resolve this and speak with a representative promptly. My order number is BBB[redacted].

Today at 1:45 pm, I had a terrible experience at the Manahawkin Bed Bath and Beyond that ruined my day. A man in his late 60s was coughing without a mask, standing only 5 feet away from me. Despite being in line for a refund, the staff seemed unaware of the situation. I was returning outdoor dinnerware that I thought was on sale, but it turned out only specific colors were discounted. Confusion continued at the refund desk when I didn't receive the correct change. After feeling exposed to the coughing gentleman and dealing with the misunderstanding about the sale, I left in distress. Concerned about COVID-19, I came home to shower and decided to reach out to express my dissatisfaction for record-keeping purposes. Signed, Frustrated Customer, Theresa Slimbock.

I recently returned items from two online orders due to unavailability in the store. I returned the items last week and confirmed delivery through FedEx. Despite no email confirmation from Bed Bath and Beyond that they received the return, I called their customer service. After a 45-minute hold, I spoke to a representative who mentioned they received the items and assured me a refund was on the way. However, I have not received an email or the refund yet. It's frustrating that it's hard to reach them, making me hesitant to order online from them in the future. I had a much smoother return experience with Wayfair on the same day.

I attempted to buy a tension curtain rod from Bed Bath and Beyond online today, with the option to pick it up at my local Vacaville, California store. I also added the Bed Bath and Beyond Plus membership for a discount. However, upon checkout, the item was not actually available for same-day pickup as advertised. Even though I did not complete the order, they still charged my card $29 for the Plus plan without adding the curtain rod. The store claimed the plan is non-refundable, which feels like a dishonest practice. I expect a refund and to cancel this plan immediately.

I have already submitted my complaint to Bed Bath & Beyond. To summarize, they charged my card for an online discount plan called Bed Bath & Beyond-Plus, which costs $29, offering an additional percentage off purchases. I was interested in this plan due to an item listed online for same-day pickup at my local store in Vacaville, California. However, during checkout, the pickup date changed to 3-4 days later. I canceled the order when I saw this and did not agree to the Beyond-Plus option, yet they charged my card $31.67. I would like to cancel the plan, be removed from it, and receive a refund to my card.

I placed an order on June 3, [redacted], with the number BBB[redacted]. I have been in touch with BB&B regarding a return, but after speaking with two representatives, it seems that the process was not completed accurately. FedEx was scheduled to collect my return from my residence on Tuesday, July 7, but they did not arrive. After a phone call from FedEx that evening, the pickup was rescheduled for Wednesday. Unfortunately, nobody came for the pickup, so I contacted FedEx at 8 p.m. only to find out that there was no record of my pickup request in their system. I am seeking a resolution to this issue urgently.

Order Number: BBB[redacted] I recently had the chance to use my new teapot and was disappointed to find that it is leaking. Despite my careful inspection upon delivery, I only noticed the issue when I filled it with hot water. Water is leaking from near the handle on the bottom of the teapot. I would appreciate guidance on how to proceed with an exchange. I no longer have the original packaging, so exchanging it in-store would be more convenient for me. Thank you for your assistance.

I purchased a Ninja blender on July 1, [redacted], with an expected delivery date of today, July 9, [redacted]. After tracking the package with FedEx, the system shows that the shipping label has been created, but the shipment hasn't yet begun to travel. This status has been the same since July 2, [redacted], according to FedEx. I'm unsure if the item has been shipped or not. I tried contacting BBB but have been on hold for 30 minutes without speaking to an agent. Any guidance on how to proceed would be appreciated. Thank you. -R.H. Denver, CO

I recently purchased a bed skirt that didn't fit. Due to the pandemic, I couldn't return it within the specified time frame as the store was closed. When I inquired about returning it now, I was advised that with my receipt, I could return it. On July 14th, [redacted], a few weeks after the store had reopened, I returned the item with my receipt but was only offered store credit due to the 90-day return policy. I understand policies but feel this situation was out of anyone's control due to the pandemic. The store manager explained the store credit was given based on the purchase date, which I disagree with. I believe I should receive a refund under these circumstances. The manager mentioned the store credit doesn't expire, but I still prefer my money back. Thank you. - Savannah, Georgia [redacted].

Dear Customer Support, I kindly request that you cease all physical mail directed to Wade Palmer at my current address. I have been residing at [redacted] Danwood Ln, Apt 6, Fenton, MO 63[redacted] since May 22, [redacted]. It would greatly benefit the environment if you could transition to email communication instead of paper mail. It is worth noting that I did not receive these advertisements during the initial years of living here. Kindly investigate if Wade Palmer might be misusing his old address for fraudulent purposes. I previously received a credit card statement in his name, which I promptly returned to the sender. Thank you for your attention to this matter. Best regards, Jason B. [redacted] "I wish to have a DVR for my email to filter out unwanted ads."