Bed Bath & Beyond Customer Service Issues

I located the desired item on your website and noticed a 20% discount offer, prompting me to fill out the form. Upon my arrival at the store and attempting to use the coupon, I couldn't retrieve it on my phone. The cashier was unable to assist, instructing me to return with the coupon within two weeks for a refund of the discount. This inconvenience has led me to consider a full return and discontinuation of my patronage. Kindly remove my details from your records. Regards, D. Rearic

I purchased [redacted]% cotton sheets at your Colorado Springs store for nearly $60. I was assured of their good quality and wrinkle-free properties. However, upon washing and drying them for the first time, the sheets came out extremely wrinkled. As a 62-year-old disabled individual who relies on a power wheelchair, it's challenging for me to manage laundry, let alone ironing. Due to my sensitive skin from my health conditions, I prefer soft fabrics without wrinkles. I am independent and strive to care for myself, but these sheets have caused distress. I have always trusted and enjoyed shopping at BB@B for all my home needs, using my Visa debit card for purchases, even though I do not have the receipt for this product. I am seeking guidance on how to return these wrinkled sheets and exchange them for quality cotton sheets that retain their smoothness. Your assistance will be greatly appreciated.

I ordered an AeroBed online and picked it up in-store on Nov 4, [redacted]. I bought the queen size 24" pillow top for my daughter's visit from NY. Upon using it, she found it uncomfortable, describing it as feeling like a water bed. My husband returned it to the store, only to be told it was non-returnable per the fine print on the receipt. This lack of return policy disclosure prior to purchase is frustrating. No information about the no-return policy was provided during the online purchase or pickup at the store. If I had known about the no-return policy in advance, I wouldn't have made the purchase. It is unfair and deceptive to not clearly communicate such important details on the website or in the store. We are on a tight budget, and spending over $[redacted] on a non-returnable item is financially burdensome, especially when we were not informed beforehand. I expect a refund due to the lack of disclosure.

Dear Sir, I am looking to purchase 62 items and was wondering if I would be eligible for the full purchase discount for the Black Friday deal along with the additional 20% off. I specifically need 5 bottles of Allegra [redacted] mg, with 45 tablets each for a total of [redacted] tablets. Would it be possible to receive a rain check at a discounted price for all 5 bottles? Additionally, could you provide me with two coupons for this purchase? I am encountering an issue while trying to place my order. The security code field is only accepting 3 digits, but as an American Express user, my security code consists of 4 digits. To accommodate my order, I will need to ship it to a different address than my billing address. Therefore, I am providing two separate addresses for billing and shipping purposes. As today is Black Friday, I kindly request a prompt response to this email. Thank you, Pravina

I bought a Therapedic weighted blanket on 12/3/18 for $[redacted].99 using my Discover card. I later returned it on 12/4/18 at Bed Bath & Beyond, store located at [redacted] Brandywine Parkway, Wilmington, DE, as my friend had already purchased one. Unfortunately, due to computer issues at the store, the refund was mistaken for another purchase, resulting in an extra charge of $[redacted].99 on my card. I have the receipt indicating the charge. I am requesting a total refund of $[redacted].98 to be processed promptly to rectify this error. I am concerned about addressing this in-store during the hectic Christmas season. Thank you for your assistance. Regards, D. Oberschmidt.

I bought around $[redacted] worth of Nevaeh white dishes, totaling 20 pieces, from your store. During checkout, I received a 20% discount on 3 items. I asked the register associate about using additional coupons later to receive more discounts and was told it was possible with the original receipts. However, when I returned two weeks later with my coupons, I was informed I had exceeded the time limit for further discounts, which was not specified initially. Upon reviewing my receipts and checking online, I found no mention of this time restriction, which apparently came into effect last summer. Apart from not being able to avail more discounts, when purchasing the dishes, I had to take them to the bridal counter for wrapping, although it was not a bridal purchase, as the line was growing and no one assisted the checkout attendant. It is important for BBB employees to communicate policies accurately when asked about coupon adjustments, as everyone's time is valuable, and unfortunately, mine was wasted in this instance, leading to a disappointing experience for me and my client. Thank you, L. Parks

On January 19, [redacted], I placed an order for a Lipper International Rolling Drawer for Kitchen Appliances in White with the order number BBB[redacted]. The delivery from FedEx was scheduled for January 24, [redacted], at [redacted] Crestvview Circle, Lenoir City, Tennessee [redacted]. Upon checking the FedEx Tracking on January 24, it showed as delivered, but no package was received at the designated address. I contacted FedEx, filed a claim, and they opened a case for non-delivery. A kind resident from another address in Lenoir City, located around a mile away, brought the package to my door on January 25, [redacted], after it was mistakenly delivered to their address. I am disappointed in FedEx's service and want to bring to your attention the inconvenience caused by the delivery error. Although grateful for the honest actions of the neighbor, I believe a reimbursement for the delivery cost on my credit card is warranted due to the extra effort required to rectify the error. If necessary, please contact me via email at [redacted] Thank you for addressing this matter promptly.

I have reported my issue with the 20% off club to customer service at least twice now. Initially, I struggled to access my account, but that was resolved. For the past 2 months, once I can log in (assuming I pay annually), it's been challenging to make purchases. When I enter my account, a prompt welcomes me, and I tell it my preferences, then it directs me. Lately, I don't see my information displayed and must type in my search repeatedly. When I finally reach my page, I encounter messages about registration. This happened on a Saturday afternoon, and after nearly 2 frustrating hours, I left a message to express my dissatisfaction. The following day, I was referred to another party, and I insisted on speaking with a supervisor or manager. Despite my efforts, the last representative advised me to report issues immediately, which puzzled me as I received a message, not a live interaction. I'm still awaiting a resolution.

On April 18, [redacted], I made a purchase at the BBB store in Farmington Hills, MI. I bought several items, one being a PopSockets phone grip and stand. Upon trying to open it at home, I realized that part of it was missing. When I went back to the store to return it, I was treated poorly by the cashier and the manager, Bob. I felt accused of trying to steal a $3.52 item, which was humiliating and disrespectful. I have been a loyal customer, spending thousands of dollars in their store yearly, and this experience was completely uncalled for. Despite trying to explain my situation, I was met with skepticism and rudeness. It's disappointing to receive such treatment when all I wanted was a refund for a defective product. I hope this issue can be resolved with the respect and dignity that every customer deserves.

Hello Purchase Department, Subject: Business Collaboration Inquiry I am reaching out to your company as a leading manufacturer of Himalayan Salt Lamps and Rock Salt Products based in Pakistan and China. We have a strong presence in the market, particularly in China, where we are the primary wholesaler of Salt Products. Our products have been well-received by customers, including those with large sales volumes in USA Walmart. I have noticed your company's involvement in the salt lamps business and believe that there may be potential for a beneficial collaboration between our businesses. We pride ourselves on our professionalism, understanding of USA regulatory requirements, and commitment to timely delivery. I kindly request you to direct me to the appropriate contact person in your Purchase Department for further discussion. Best Regards, Abdul Basit Aleem (John) ONWARD TRADERS - Pakistan Shanghai GreenBird Imp & Exp Co., Ltd - China Email: [redacted] Skype/WeChat: johnali83 WhatsApp: [redacted][redacted] (Links to company websites provided for reference)

I recently bought an outdoor wall clock with the order number # [redacted]18 on 05/24/19. After carefully unpacking it and trying two different new batteries, it only ran for a few hours before stopping. Despite returning to the store in Anderson, S.C. within 45 days with my receipt stating a 90-day return policy on electrical items, the manager refused to help as it was considered a seasonal item. I feel let down by the lack of assistance.

I placed an order for Keurig coffee pods to be shipped to Glendale, AZ, but so far, I haven't received anything or been informed of any issues with my delivery. My name is Helen Palmer, and I can be reached at [redacted]. The K-cups I ordered were Dunkin Donuts French Vanilla flavor. The payment was made using my Venture MasterCard. I don't have the precise order date handy, but I can contact my credit card provider for more details if necessary. I'm in urgent need of assistance.

I received a duvet cover as a housewarming gift from my in-laws who live out of town; I am in San Jose, CA, and they are in Los Angeles, CA. I have no use for the duvet cover and wanted to exchange it. Unfortunately, my mother-in-law passed away recently, and I didn't feel comfortable asking my father-in-law for the receipt. I went to Bed Bath and Beyond at Almaden Plaza in San Jose on October 22, [redacted], to return it. The store staff made me feel like I had done something wrong by taking my item and ID to a back room. After a long wait, I managed to speak to a manager who didn't offer any real solutions. Despite the store's reputation for easy returns, my experience was uncomfortable and humiliating. I plan to share my frustrating experience with the local news and on social media to raise awareness about how poorly Bed Bath and Beyond handled this situation.

I recently purchased a dish drain, and when I discovered one of the rubber leg tips was missing, I promptly returned it for an exchange. Despite having used a 20% off coupon, the clerk informed me that I needed another coupon or to pay the 20% difference. Thankfully, another customer had left a coupon by the register, which the clerk utilized to complete the transaction. While the clerk was exceptionally polite and explained this as a company policy, I found it confusing and potentially frustrating for customers. I believe this policy should be revised to allow for seamless exchanges without additional coupon requirements and should be communicated to all store staff. This experience took place at the Columbia, SC store #[redacted] on Two Notch Road. Thank you for your attention to this matter. Sincerely, A. Whiteside

I visited the Gateway location in Brooklyn to buy the Babyliss mini flat iron on sale for $21.99, but it was out of stock. Customer service asked me to wait in the bridal room. I waited while an associate helped another client, but then they left me there and sent someone else who never returned. The store was not busy, and associates were chatting amongst themselves, lacking professionalism. I'd prefer to pay full price elsewhere than feel like a bother. I left, returned, and encountered the same situation. Frustrating!

On December 2, [redacted], I placed an order for 2 WoodWick candles. One candle was processed on December 10 and delivered by December 13. However, the second candle, processed on December 12, was damaged in shipping and returned without any notification. After calling customer service, they arranged for a refund and re-ordered the item. They mentioned it should arrive between December 19 and December 24. I am wondering if the shipping for this replacement order can be expedited without any additional charges.

Order number BBB[redacted]: I recently received a replacement front rail piece, but it has a large knot in the same spot as the original piece my 3-year-old broke. I am not satisfied with receiving another piece with a knot and would like a new replacement front rail without any knots. I have been in contact with Thomas regarding this issue and have already sent him pictures as requested. Can you please update me on the status of my request for a knot-free front rail replacement piece? Thank you.

I recently bought a Vidalia Chop Wizard from your store and unfortunately, one of the bottom legs broke and cracked, rendering it unusable. I visited the store in Sterling Heights, Michigan, with all the original packaging and parts, seeking an exchange due to the defect. Despite not having the receipt (purchased with cash), they declined to issue a replacement citing store policy. I left the broken item at the store, but I can't stop thinking about the situation. This experience differs from my previous positive encounters. Although the staff was polite and simply enforcing company rules, I'm uncertain about the exchange refusal. The item, priced at $19.99 after a 20% discount, seems reasonable, making me question the store's policy. Thank you for providing this platform to address my concern.

Hello, I am seeking assistance with an issue regarding an UGG® Avalon Reversible Throw Blanket I received as a Christmas gift. Unfortunately, after washing it once, the seams began to rip. The store where it was purchased is not geographically convenient for me to exchange the item. I have a copy of the credit card statement reflecting the purchase, but due to card theft, I only have the last four digits of the card. My intention is a straightforward exchange for the same item, as mentioned on the store's website. Despite my efforts with UGG and being redirected to Bed, Bath and Beyond for the exchange, I faced unhelpful staff offering significantly less than the value of the blanket. I am simply looking for a non-defective replacement, willing to provide evidence of the purchase for resolution. Your assistance in rectifying this situation would be greatly appreciated. Thank you for your attention. Best regards, K.S. Ontario, CA

I recently received an expensive Simple Human touchless hand soap dispenser that is defective. It only dispenses a small amount of soap when your hand is close, failing to sense hands further below to release more soap as promised. I ordered this on 03/27/[redacted] with the online order number BBB[redacted]. I would like a replacement but prefer not to go out during the COVID-19 shelter in place. Can you arrange a pick-up for the defective unit if I leave it at my front door with a return label? Also, I need guidance on receiving a replacement as calling in resulted in a long hold time and disconnection. This transaction has left me disappointed, especially considering the high cost involved.