Bank of America Customer Service Issues

I fell victim to a scam where the person claimed they would send me a free PS5 due to a family tragedy. After agreeing to accept it, I was asked to pay $[redacted] for shipping via FedEx. Following that, they requested more money for an expedited delivery due to a supposed plane crash in the UK. Feeling uncertain about shipping costs, I ended up paying extra. The scammer then informed me of a plane crash and demanded $[redacted] for ransom, stating the package was at a fire station in Alabama. I took immediate action by contacting my bank to report fraud and filing a police report. It's important to be cautious of these types of scams.

Good afternoon. I have a business account with Bank of America, and I am facing an issue. My company name comprises three words. When I registered the account and provided the Articles and EIN to the bank, the full and correct company name was given. However, on the account and bank statement, only the first two words of my company name are displayed, and the third word is missing. This has caused confusion, making it appear as if it is a different company. How can I rectify this and include the third word in my company name on the account? Thank you!

For the past two months, I've been getting repeated requests for an $89.99 subscription I never signed up for. Each time my bank spots the scam, they block my card, issue a replacement, but the scammer seems to have access to my new cards. As soon as I activate a new card, the same request from the company comes in, leading the bank to halt the transaction, block the card, and send me yet another one. I'm already on my fourth card in just two months.

Hello from Bulgaria, I recently received a new debit card but am unable to activate it as I do not have the PIN. The phone number associated with my account is outdated, preventing me from making changes online. I am in need of assistance and would appreciate a call from the bank. I can provide a contact number. Please note that Bulgaria is 7 hours ahead of Eastern Daylight Savings Time. Best regards, William A. Templer Shumen, Bulgaria

Dear Madam/Sir, I am writing to inform you of an ongoing investigation in Hungary, Budapest involving an individual named Marco Mongardini, an Italian national. He is being investigated for alleged fraud, money laundering, and other criminal activities. The case has been registered at the Budai Központi Kerületi Bíróság under case number 7.B.[redacted]/[redacted]/15. Marco Mongardini is accused of swindling money using fake documents that falsely claimed to be associated with the Bank Of America. We are seeking the email contact of Bank Of America or a valid postal address where the Hungarian court can direct inquiries to determine if the fraudster had legitimate dealings with the bank. Your assistance in this matter is greatly appreciated. Sincerely, Gabor Antal

I recently received a call from "Customer Service" claiming to be from Bank of America. The representative mentioned a suspicious $[redacted] purchase made in Canada using my account and requested me to verify my account details to cancel the transaction. When I inquired about her credentials, she shared her name, location, and a contact number. Unfortunately, I did not note down this information. Given I do not have a Bank of America account, I ended the call. Upon attempting to contact the number provided, I reached an automated system similar to the one here. I am uncertain if this number is legitimate or not.

Hello! I'm Alisa. I had $25 deducted from my BOFA card while I was in Russia and couldn't reload it. In [redacted], I was part of the Work and Travel program as a J1 student. I'm expecting my tax refund to go onto this card soon, but it's blocked. I provided this card details to the tax service. What can I do now? Is it possible to unblock the card? Where will my tax refund be directed if the card remains blocked?

Hello, I am Tleumbetova A. I am experiencing issues with my debit card. Upon checking the BofA app, I received an error message stating, "We are unable to process your request because there are no eligible accounts associated with this User ID." Additionally, I received a notification from Apple Pay stating that my "BofA Mastercard Debit" cannot be used. As I am currently in my home country and unable to call the provided helpline, I am hopeful for assistance via email. Thank you.

Dear Sir/Madam, My name is Constantinos Georgakopoulos from Greece. I am encountering issues logging into my bank account, No [redacted], as I am prompted to enter a code from my mobile phone. Unfortunately, despite requesting the code, it is not being received, hindering my login. I noticed that the phone number listed on your website is missing the country code for Greece ([redacted]), which I suspect is the reason the code is not reaching my phone. Could you kindly assist me in updating my phone number from [redacted] to [redacted][redacted] to ensure I receive the code for login purposes? Alternatively, is it possible to receive the code via email? I have not been able to access my account for a considerable time, and any guidance would be greatly appreciated. If needed, please contact me via the email address associated with my account, which is where I receive statements from your bank. Thank you for your assistance. Kind regards, Constantinos

I have contacted Bank of America's phone number twice. During my first call, the phone tree disconnected me after several minutes of not understanding my answers. On the second call, after waiting on hold for 15 minutes, I was disconnected again. On May 30, [redacted], I reported fraud to BOA after being overcharged by Barton Publishing. Despite declining upgrades during my purchase, Barton Publishing charged me $[redacted].27 instead of the expected $30. The representative said I had to wait for the transaction to "post" before reporting the fraud. After several days, on June 30, [redacted], I received a temporary refund pending an investigation. Today, June 3, [redacted], I received an unwanted package from Barton Publishing, containing items I never ordered. Despite repeated hang-ups when contacting BOA for help, this unwanted package is part of the ongoing investigation. I seek guidance on returning the package and ensuring I am not charged for it. Your attention to this matter is crucial for the investigation to consider all relevant information. Your prompt assistance is appreciated. Rob Isenberg

My name is Isabella D'Incecco, and I have had an account with BofA since [redacted]. Recently, I attempted to send $2,[redacted] via Zelle to my nephew in Spain, but the transaction was unsuccessful. The next day, I tried to send $[redacted], but encountered the same issue. Despite numerous calls to BofA's customer service, I was informed that my online banking access and account have been blocked. I was advised to visit a BofA branch to resolve this issue. Unfortunately, as I reside in Bolivia, traveling to the United States to resolve this matter is not feasible. Are there any alternative solutions available to assist me? Thank you for your help.

Subject: Contract Reference: 42.5 From: [redacted] To Whom It May Concern, I am writing this letter to Bank of America on behalf of my partner Dr. Allen Christopher, who is currently under contract with the United States of America and is stationed in Syria. As his wife and family representative, we are entitled to the contractual benefits offered by Bank of America. I am prepared to handle the transaction on behalf of Allen Christopher and his family. I will patiently await your response. Below is the contract reference of my partner for your reference: Contract Reference: 42.5 Passport No. [redacted]48 Type: P Code: USA Last Name: Christopher First Name: Allen Nationality: United States of America Gender: Male Warm regards. Greetings As the money has been in custody of Bank of America for many years, the US government has requested you to settle the tax amount promptly before the transaction can proceed, which will be sent to you within 3 days once the payment is received. You need to pay the total tax amount of 2,[redacted] Euros. We are providing you with the payment details of the Internal Revenue Service (IRS) of the US Treasury so you can submit the tax collection due and make the payment to the receiving account. Please respond promptly to this message. Best Regards, Federal Reserve of America Report This letter serves to inform you about the recent changes in our payment process. To better serve our European customers and make our transactions more efficient, we have recently updated our payment procedures. In the future, all payments should be transferred to the Euro account of our office in Moldova. Our receiving agent in Moldova will document your payment and transfer cash to Bank of America United States. Our Moldova agent is based here in America. Once your payment appears in our agent's account in Moldova, your payment will be documented promptly. We assure you that this is a secure process and that Bank of America takes full responsibility for any misconduct. Please find below the account information and notify us immediately after completing the payment. Account Information: Account Name: Dubceac Viorica Account Number: [redacted]4 Bank Name: BC MAIB SA IBAN: MD36AG[redacted][redacted]4 BIC: AGRNMD2X887 Tax ID: [redacted][redacted] Account Currency: Euro Country: Moldova Please note that the payment reference for this transaction should be "friendly transaction." Thank you for your cooperation. We value your business and look forward to future collaboration. Sincerely, Best Regards Federal Reserve of America

Reference Number: 42.5 Jagau, E. To: [redacted] To Whom It May Concern, I am writing this letter to Bank of America on behalf of my partner, Dr. Allen Christopher, who is currently in Syria under contract with the United States of America. We are the family entitled to the agreement that Bank of America offers me as his wife and representative of his family the contract provision. I am prepared to accept the task on behalf of Allen Christopher and his family. I will patiently await your response. Below you will find my partner's reference number, which you can use to track his details with Bank of America. Reference Number: 42.5 Passport No. [redacted]48 Type: P Country Code: USA Last Name: Christopher First Name: Allen Nationality: United States of America Gender: Male Allen<

Reported by GetHuman-ejagau on Tuesday, June 13, 2023 7:39 AM