Asos Customer Service Issues

I am experiencing an issue with my refund. I need assistance as I cannot find a way to contact customer service. I returned several products and only kept two items, but the refund amount I received is incorrect. The subtotal for the returned items was £[redacted], and I should be refunded £[redacted]. However, I was only refunded £[redacted]. Return Number: 28Q8FJZ3E8CW5A Order Number: [redacted]87 Returned Items: 1. Asos Design Wide Fit Emerald high heeled sock boots in black - £38 2. Misguided Petit co-ord tailored trousers in pink - £25 3. Asos Design Tall Mix & Match Slim Boy Blazer in sage - £35 4. Asos Design Tall Mix & Match Slim Straight Leg Trouser in sage - £20 5. Bebo Sparra metallic heels in silver - £22 6. NaaNaa high waisted straight leg tailored trousers in black - £39 I kindly request your help to resolve this issue and obtain the correct refund amount. Thank you, Nina Sarlak

I had an upsetting experience today with Yodel. My package was left half-open on the street without a proper delivery attempt. Many items were missing from the order including: - Urban Decay Naked Cyber With Icons Set - Clinique iD Dramatically Different Hydrating Clearing cream - New Girl Order x Hello Kitty ruched bodycon dress in size 12 - The Ordinary Balance Set valued at £25.30 - Barry M Lip Scrub in Apple - The Ordinary Hyaluronic Acid 2% +B5 SUPERSIZE - Barry M Lid Lock Eyeshadow Primer - Crayola Colour Crayon Trio Wild Fruits - Lips & Cheek - LUSH Best for a Calm Face Skincare Set - Revolution Neon Heat Dynamic Face Palette I attempted to contact Asos through live chat but was unsuccessful. ORDER NO.: [redacted]94 Regards, Aisha

Hello, I have encountered an issue with my delivery for order [redacted]75, which was supposed to arrive on the 29th of January following dispatch on the 26th. However, it has not been delivered as indicated due to a reported traffic incident which caused a delay. Upon reviewing my account, I have noticed several discrepancies that are concerning. For instance, on the previous order [redacted]60, there is an item that I did not purchase nor receive, but was charged for. Orders such as [redacted]02, [redacted]00, [redacted]68, and [redacted]59 also appear to be unauthorized as I have no recollection of placing them. This situation has become quite perplexing and I am alarmed by these charges and undelivered items. I kindly request your assistance in investigating this matter to provide clarity and resolution promptly. Thank you for your attention to this matter. Regards, Lisa

I placed an order with ASOS in November, but it never reached me due to an error with my previous address. Despite reaching out to customer service multiple times, the issue remains unresolved as they continue to transfer me between representatives without understanding the situation. I was assured a refund, which has not been processed until now. The order was for trousers, a knitted top, and brown boots under the name Katie Stewart, with the delivery address being [redacted] Union Grove, Aberdeen, AB10 6TR. I have since moved to East o Eden Cottage, Knockhill of Nydie, Strathkinness, St. Andrews, KY16 9SL. It is disappointing that such a reputable company like ASOS is unable to handle a simple refund efficiently. I urge ASOS to expedite the refund process for the undelivered goods.

Hello, I wanted to inform you that the package I ordered should have arrived today, but unfortunately, DHL returned it to you. They claim that the address was incorrect. However, I can assure you that the address I provided was accurate. The order number is [redacted]35. Name: Gerda Gaižauskaitė Address: Hyllerweg 27, Friedrichshafen; [redacted], Baden-Württemberg, Germany. I kindly request your assistance in resolving this issue promptly so that I can receive the items. Thank you for your help.

Dear Asos, I am writing to inform you that I have not received the following orders that were supposed to be delivered by Hermes: - Order number: [redacted]61 - Order number: [redacted]20 - Order number: [redacted]49 I kindly request a refund for these undelivered orders. Thank you. Attached is a copy of a response I received from Hermes regarding this matter. They have initiated an investigation and apologized for the inconvenience caused. They advised contacting you to facilitate the refund process. Your prompt attention to this issue is greatly appreciated. Sincerely, Mina

Yesterday, I attempted to place my first order with your company, but my payment card was declined. Unfortunately, the system didn't redirect me to update the payment method and instead canceled my order. When I tried again today, I encountered issues with my password, leading to my account being locked twice. I was frustrated when I couldn't apply the promised 20% Newbie promo code to my second attempt. I hope to successfully complete my first order with you and take advantage of the discount. I look forward to resolving these issues and enjoying a smoother shopping experience with your company. Thank you.

I have sent back items to ASOS, which are registered in my returns items in my account, but Klarna is charging me for them as received. The online customer care is unhelpful, lacking a contact number for assistance. I need someone to confirm my returns with ASOS to resolve the issue promptly.

I made a return on January 26, [redacted], but it appears that not all items have been acknowledged or refunded, resulting in an overcharge on my Klarna account. Klarna indicates I owe a credit of £48. I will attach a document detailing the itemized cost of my order ([redacted]22) post-discount, along with a highlighted list of items I kept and returned. Despite returning items, the refund I received does not cover everything I sent back. I informed a representative via live chat, but they couldn't confirm which items were refunded. It's possible there was confusion as I reordered some items in different sizes later, which were refunded upon return. I placed this order on December 29, [redacted], using Klarna for payment and aim to settle the account balance promptly. Regards, Lois. Email: [redacted]

I recently received a package containing two North Face jackets that I had ordered on December 27th. Unfortunately, they didn't fit me, so I decided to return them. When I tried to create a return label at the UPS drop-off location, I encountered an issue where it kept generating the same label. The UPS worker suggested combining both packages under one tracking number to ensure they weren't lost. However, I have only been refunded for one of the jackets so far. The order numbers are [redacted]59 and [redacted]70 for the North Face Saikuru cropped jackets in gray. I have been attempting to reach out to ASOS through their app without success. My name is Christine S., and you can contact me at [redacted] or [redacted].

I recently received two North Face jackets on December 27th that I had ordered. Unfortunately, they didn't fit, so I decided to return them. When I tried to create a return label at the UPS drop-off, it was generating the same label for both jackets. The UPS worker combined both packets under one tracking number to avoid any issues. However, I have only been refunded for one jacket. The order numbers are [redacted]59 and [redacted]70, for the North Face Saikuru cropped jackets in gray. I have been attempting to reach out to ASOS through the app without success. My name is Christine S., and you can contact me at [redacted] or 1+ [redacted].

I recently made a purchase on Asos for £[redacted].49 using PayPal pay in 3. After paying the first instalment of £53.83, I noticed that the order was not showing in my Asos account. When I contacted customer care, they informed me that without an order number, I would have to wait for a refund. Communication was challenging as I could only chat online with an agent whose first language was not English. It took several messages to make them understand my issue, adding to my frustration. I have been a loyal Asos customer but now worry about the support I may receive if issues arise. The lack of an apology for this system error only added to my disappointment. I now have to wait for a refund before reordering, delaying the arrival of my eagerly anticipated items. The customer service experience has left me extremely dissatisfied.

Subject: Return Inquiry for Order Number [redacted] To whom it may concern, I am reaching out about my return with the reference number 29BAJZ43E94Y8B. I purchased a pair of Converse 70 Hi Top Leather sneakers in men's size 10. Despite the box indicating the correct size, I received a pair in a different size. I returned the item on 1/25/[redacted] from the UPS store in Wakefield, MA [redacted], and it was confirmed delivered to ASOS on 1/31/[redacted]. It has been 17 business days, which is 7 days past the expected timeframe for processing. I am eager to receive my refund promptly so I can proceed with new orders. As a loyal customer, I kindly request a swift resolution to this matter. Best regards, Bob O'Malley

Dear Sir/Madam, I am writing to express my disappointment with the item I received, which differs slightly from the one shown on the website. My order number is [redacted]85 for the denim dress. I have been trying to resolve this issue through online customer service but have not received a satisfactory response from the specialist team, despite providing clear photos as evidence of the error. Since raising the initial complaint on 3/2/22, I have been met with generic responses and delays, leading to frustration. I have requested for this matter to be escalated but have been met with resistance, even when asking for contact with Senior Management or the CEO. My recent interaction with an agent named Zeenat on live chat ended abruptly after inquiring about the CEO. This level of customer service is unacceptable, and I urge ASOS to address this issue promptly. I have invested significant time and effort into resolving this matter and expect accountability for the inconvenience caused.

I recently placed an order for clothing to my previous student housing, but upon trying to retrieve it from the office, I discovered that my parcel had been stolen. The value of the items was £98, and this situation has left me feeling quite distressed. My order number is [redacted]67. The courier service used was Hermes, and they delivered the package to a non-secure area within the building, making it an easy target for theft instead of taking it to the reception. I possess a photo showing the delivery person leaving the parcel on a communal couch, accessible to anyone passing by. It is evident that the delivery individual did not adhere to instructions and left my package in an unsafe spot. My attempts to lodge a complaint via live chat were unsuccessful as the issue was not properly addressed. I am eager to resolve this promptly to obtain a refund.

Hello, I'm trying to reach out regarding an issue with my order. I'm located in Bosnia. My order, received on December 31st, had the wrong size as it was a gift. I followed the return instructions provided. I shipped the order back using the return label provided. However, the tracking information shows a delivery failure due to the origin not being found. This was done on January 27th. I have screenshots of the tracking number and a confirmation document from my local postal service (in Bosnian). I will send pictures of the package once it's returned to me so we can resolve any issues that may have caused this.

Hello, My granddaughter is your client. I requested her to order a pair of size 9 slippers to be sent to my son residing in Bradford West Yorkshire, providing his telephone number. Unfortunately, the courier left the parcel at the entrance door in the porch over the window near the letterbox, as indicated in the photo. This careless behavior is unprofessional and irresponsible. Despite assurances of an investigation after my granddaughter raised a complaint, we are still waiting for updates. Initially, there was a promise to investigate, then to resend the parcel. However, upon requesting cancellation, another investigation was mentioned since May 1st. We are eager to know the outcome. The photo clearly shows the parcel left near a rubbish bag, easily accessible to anyone passing by. Your attention to this matter would be greatly appreciated.

I unfortunately need to return some items from my ASOS order that I paid for via Paypal. The order no longer appears in the app under "my orders." I also requested a QR code for the return, but that email is now missing. I am feeling desperate and unsure of what to do. Could you please send me a new return label (QR code)? Since the order is not displaying in the app, I can't find my tracking number, but I only have the order reference: 75ACP11SIM0W. Name: B. Mutlu I heard from my friend that she received a new label for her return. I hope for the same assistance. Thank you in advance. Kind regards, B. Mutlu My Email: [redacted]

I am having an issue with a return. I ordered a shipment, but not all the items matched, so I needed to return it. I completed the return documents and went to the nearby post office. However, when I tried to return the shipment using the provided code, I was assigned a small size door (S) at the post office instead of the necessary large door (L) for my return package. The post office indicated that the shipment had been sent back, even though it was still in my possession. I am looking for assistance to obtain a new return number or information on an alternative post office where I can send the package at my own expense. My shipment number is [redacted]74 and the return number is CE[redacted]15EE. Thank you.

Sehr geehrte Damen und Herren, ich möchte hiermit klarstellen, dass meine volljährige Tochter eigenständig für ihre Bestellungen und Schulden verantwortlich ist. Gemäß dem deutschen Gesetzbuch ist sie ab 18 Jahren voll geschäftsfähig und haftbar für ihre Handlungen. Ich habe wiederholt betont, dass ich, Kristina Kirschmann, nicht für die Bestellungen meiner Tochter, Susanna Kirschmann, aufkomme. Es ist wichtig, dass Sie die Rechnungen direkt an meine Tochter senden und nicht an mich. Sie können die Rechnungen an die Adresse Nordring [redacted], [redacted] Nürnberg, oder an das Betreuungsbüro Denis Bulkuta in Nürnberg schicken. Der Ausweis des Betreuers wurde bereits an After Pay übermittelt. Ich bitte Sie höflich, mich nicht weiter mit Mahnungen zu belästigen und keine Gerichtsvollzieher zu schicken. Andernfalls sehe ich mich gezwungen, rechtliche Schritte einzuleiten. Vielen Dank für Ihr Verständnis. Mit freundlichen Grüßen, Kristina Kirschmann