Asiana Airlines Customer Service Issues

I received an email informing me of the cancellation of our flight from Seoul, South Korea, to Hong Kong on 15/03/[redacted]. Our flight number is OZ966. There are three of us traveling: Rosalva Cano, Ana Paula Villarreal, and Victor Ceballos. I find it odd that only our flight was canceled, while others on the same route for the same day are operational. Therefore, I kindly request a rebooking for the three of us to Hong Kong on any available flight that aligns with our original itinerary. I am eagerly awaiting your prompt response. Thank you in advance. Warm regards, Rosalva, Ana Paula, and Victor

Hello, my name is BT. I am reaching out because my ticket number is [redacted][redacted] and my flights on March 13th have been cancelled. The affected routes are: 1. OZ [redacted] Ulaanbaatar, Mongolia to Incheon, South Korea 2. OZ [redacted] Incheon, South Korea to Fukuoka, Japan. I have a couple of questions: 1. How do I go about obtaining a refund for the cancelled flights? 2. When is the next available flight from Ulaanbaatar, Mongolia to Fukuoka, Japan that your airline will be operating? Thank you.

Good evening. I am following up on the refund for Tickets No.[redacted][redacted] and Ticket No.[redacted][redacted] for Cecile Velasquez and Jose Velasquez. Our flights were canceled due to the coronavirus, which resulted in a $[redacted].00 penalty. We kindly request your company to consider our situation and credit us the penalty. We are in a difficult situation and really need the full refund. Your immediate attention and consideration would be greatly appreciated. Thank you and God bless you all. From J and C Velasquez, on behalf of Dina Velasquez.

I made a flight booking to the Philippines in October [redacted] with reservation #OZ/W3CAYG and eticket #OZ [redacted][redacted]. I canceled the booking in the second week of December, but I have yet to receive my refund. Due to being laid off because of the coronavirus pandemic, the ticket refund would greatly help reduce the charges on my credit card and provide emergency funds while I am unemployed. I am willing to provide my new credit card details for the refund, but only after receiving an email from you or if you contact me via my cellphone number. I kindly request for your understanding and prompt action on this matter. Thank you.

Four of us were scheduled for a flight to the Philippines from May 22 to June 12 with itinerary numbers K0DWPE and K15L78. Asiana Airlines informed us of the cancellation and advised us to seek a refund. We have received an email from Asiana Airlines confirming this cancellation. Despite reaching out to our travel agency, ASAP Tickets, we are facing challenges in getting assistance and clarity on the refund process. We are aware of the recent U.S. law mandating airlines to initiate and process refunds within a week of cancellation, but it seems we are not receiving updates from the airline. We anticipate a total refund of $[redacted].60 for both couples to be credited back to our cards. We kindly request prompt communication regarding the refund timeline. Contact me at [redacted] or [redacted].

Subject: Request for Refund or Credit for Cancelled Flight Dear Customer Service, I am writing to address an issue regarding my round trip tickets purchased through Cheapoair on January 15, [redacted], for a flight from New York to Seoul. The departure date was on Thursday, April 09, [redacted], with Flight number [redacted] and Aircraft [redacted], departing from JFK at 12:35 am and arriving at ICN at 04:20 am. The return date was on Saturday, May 02, [redacted], with Flight number [redacted] and Aircraft [redacted], departing from ICN at 10:20 am and arriving at JFK at 11:35 am. Due to the Covid-19 situation, I had to cancel my trip to Korea and requested a refund from Cheapoair. However, I have not received the refund yet. I have since reconsidered and would like to instead request a credit with Asiana Airlines for future travel to visit my family. I kindly ask for your prompt assistance in addressing this matter. Thank you for your help, and have a great day. Sincerely, S. Kang

Dear Sir, I am writing to inform you about my purchase of an economy flight ticket with your airline destined for Incheon on July 6th. I had planned to continue my university studies but faced unforeseen health issues preventing me from traveling. I understand your policy requires ticket cancellations at least 48 hours prior to departure for a refund. I canceled my ticket on July 2nd, which was 10 days before the flight, yet I have not received my refund. I kindly ask for your assistance in processing my payment refund. Thank you in advance. Booking No.: [redacted]9 Flight Details: Tashkent - Seoul Asiana Airlines · OZ574 (Economy Class) Departure: 22:05, July 6, [redacted], Tashkent International Airport T2 Arrival: 08:35, July 7, [redacted], Incheon International Airport T1

Hello Asiana Airlines, I am William Thom, writing on behalf of my wife and I. We have always had positive experiences with Asiana Airlines and appreciate the assistance provided during these challenging times. We have been trying to confirm our flight from LAX to MNL on August 21st by contacting the Asiana Club Members Department daily without success. We understand the importance of having all arrangements in place for our trip, including hotel reservations to comply with the destination's protocols. Any help you can provide to finalize our travel plans promptly would be greatly valued. Thank you for your support. Best regards, Yolanda and William Thom

I had booked a ticket from San Francisco to Korea, Korea to Hong Kong, Hong Kong to Shanghai, and Shanghai to Xi’an. Due to travel restrictions related to the coronavirus, I was unable to board the flight to Hong Kong as I do not have an I94 or Hong Kong ID. I canceled the ticket through kiwi.com and paid an additional fee to expedite the refund process. Despite being informed that the refund would be processed by August 8th, today is already August 6th and I have yet to receive it. After contacting kiwi.com, they explained that the refund timeline depends on the Asian airline and that the funds will be reimbursed to my card. I am reaching out in the hope that you can assist me in expediting the refund process and provide clarity on when I can expect to receive my money back. Thank you for your help.

I am inquiring about the status of my flight from Almaty, Kazakhstan to Hong Kong, China. Flight Details: Departure Date: December 10th Arrival Date: December 11th Almaty to Seoul: Flight OZ-[redacted] Seoul to Hong Kong: Flight OZ-[redacted] I have heard that Hong Kong has restricted some incoming flights from December 5th to 18th. Can you please verify if my flight is affected and if it will be canceled? I need to make quarantine arrangements accordingly. Thank you.

Hello! I made a booking with Hutchgo last year for a flight that got canceled due to the pandemic. Hutchgo claims they have provided the refund, but I'd like to verify this information. Below are the details of my ticket: **Flight Details:** **Outbound Routing** - Manila Ninoy Aquino Intl, Philippines / Seoul Incheon International, South Korea - Seoul Incheon International, South Korea / New York John F Kennedy Intl, United States **Inbound Routing** - New York John F Kennedy Intl, United States / Seoul Incheon International, South Korea - Seoul Incheon International, South Korea / Manila Ninoy Aquino Intl, Philippines **Airline:** Asiana **Passenger Details:** - MADLA MICHELLE JASSEN MS **Payment Details:** - Total: HKD5685.00 For any questions or concerns, please contact [redacted] Thank you!

Hello, I wanted to bring to your attention a recent change in my flight schedule that now requires me to undergo quarantine in South Korea. This seems unnecessary as your website states that transit passengers within 24 hours are exempt from quarantine, as outlined in the provided link. My reservation number is L2FFUH, and the change is from 11:00 on Jan. 6 to 11:00 on Jan. 7 due to winter schedule decrease. Could you please adjust my flight from Manila, Philippines to Incheon, South Korea to align with the Covid regulations for transit passengers? I appreciate your prompt attention to this matter. Thank you and have a great day! Best regards, CN Catubig

My name is Marlene Nocete. In November, I called ASIANA at 1-[redacted] twice to ask about bringing one dog and two cats on a flight from LAX, USA to Cebu in February [redacted]. I was told that I could have two pets in the cabin and one cat checked in, along with details on the kennel requirements. After checking Asiana's pet policy online, I visited Bonvoyage Travel to discuss a domestic flight to LAX. The travel agent advised me to confirm the pet policy and availability with Asiana for my pets. Following their advice, I contacted Asiana again and was given the green light to bring my pets on board. After making the booking, I discovered the pet fees and restrictions on my connecting flight to Cebu. Unfortunately, due to space limitations on the smaller plane to Cebu, I couldn't bring my third pet as planned. This unforeseen situation has left me feeling lost and upset. I wish the airline staff had explained this limitation earlier. I am now unsure how to proceed and desperately seek assistance in finding a solution for my third pet to reach Cebu with me.

I bought a flight from Zurich to Manila through Expedia UFG4W9 for January 1st, but I didn't receive an itinerary number or E Ticket. I only got confirmation for the first flight to London. I'm unable to check in online for the flights to Seoul and then to Manila. Asiana Airlines charged me around $[redacted], but I don't have a confirmed booking. I can't call due to my hearing impairment. I urgently need a confirmation and E Ticket or a refund. My flight is tomorrow, and I'm feeling lost. Assistance needed!

Dear Sir, I am reaching out to seek your guidance about a recent shipment from Manila, Philippines to New York (JFK) labeled with Air Waybill No. [redacted]2 on December 22, [redacted]. I was advised that due to the items' non-commercial nature, a brokerage service was unnecessary as long as I, the consignee, acquired them personally from JFK Airport, meeting all customs requirements, which I fully ensured. However, in the beginning of [redacted], Asiana of New York (JFK) contacted the consignee, MS SYLVIA BARTOLOME, to notify her of the Air Waybill and item arrival. Strangely, it was communicated that the consignee need not collect the items at the airport as they had already been picked up and transferred to a local forwarder for home delivery. Despite numerous attempts and a significant delay, the consignee has yet to receive the package, prompting concerns of possible abandonment or mishandling. After encountering discourteous behavior from unnamed branch personnel at Asiana, New York, JKF (contactable at No. [redacted]), disrespectfully refusing to provide necessary information, we are now seeking your assistance in resolving this matter promptly and efficiently. Thank you for your anticipated help. Sincerely, ATTY. YASSER B. LUMBOS Partner PERDIGON DUCLAN LUMBOS & ASSOCIATES Unit 3B, 3rd Flr., Corinthian Plaza Building, [redacted] Paseo de Roxas, Legaspi Village, Makati City Telefax: [redacted]- [redacted] Mobile No./Viber/WhatsApp/Telegram: +63[redacted]

I have been attempting to purchase tickets from NY to Seoul since yesterday, but my card has been declined multiple times. After contacting my credit card provider, I was informed that the transaction was actually approved twice, causing me to exceed my credit limit. Despite receiving error messages during each attempt, I did not receive any confirmation from Asiana Airlines. Now, not only are business tickets unavailable, but my card is maxed out. I need to cancel these mistaken transactions as I never received any confirmation. The lack of clarity and unavailability of customer support has made this a highly stressful experience for me.

I had a round trip ticket from Fort Myers to Saigon (HCMC) with booking number [redacted] departing on 16-4-22. Upon reaching JFK New York on April 17, I was unable to continue flying to ICN on flight [redacted] with Asiana Airlines due to my expired Vietnamese passport. Despite agreeing to purchase the required visa for Vietnam, the airline staff did not facilitate the process, resulting in me being left behind. I attempted to contact them at [redacted] for assistance but was unable to reach them. I have since purchased the visa and now seek assistance in resuming my travel as per the original itinerary, including the return trip to the US on 12th July [redacted]. It has been challenging as most airlines typically assist passengers with such situations at the airport, but Asiana Airlines did not provide the same level of support.

I and my 18-month-old were supposed to catch a 12:55 pm flight from JFK, New York, to South Korea to reunite with my husband in the U.S. Airforce stationed there today, 05/09/[redacted]. Upon our airport arrival, they couldn't locate my child's VISA approval and refused us boarding! Sadly, no one offered any assistance. I urgently need to contact someone from Asiana Airlines to rearrange our travel plans and resolve the VISA issue. Kindly contact me at [redacted]. From, Kiana Osagiede / Nahla Osagiede

Hello, I'm Maria Lourdes Moreno. I have a flight scheduled for May 26, [redacted], under ticket number [redacted] [redacted]. ASAP Travel Agency informed me via email that my flight for that date was canceled. Despite my numerous calls to their customer service requesting a rebooking at no extra cost due to the cancellation not initiated by me, I was given a new flight for May 25th. However, I am unsure if this new flight is confirmed as I encountered issues logging in to complete the process. Upon contacting ASAP for assistance, I was advised to check their website for flight confirmation, which has not provided me the necessary information. I would appreciate it if you could confirm if my May 25th flight is registered in your system and provide guidance on how to proceed. Thank you for your attention to this matter. Best regards, Maria Lourdes Moreno

My sister and I are traveling to the Philippines on October 11, [redacted], and encountered an issue with our domestic flights. Although initially booked together, I overlooked that our flights are heading to different airports – one to Newark, NJ, and the other to LaGuardia. Our international flight departs from JFK. I need to contact ASIANA AIRLINES customer service to explain that we won't cancel our domestic flights but intend to purchase new flights from CLT to JFK. I hope to ensure that our entire trip with ASIANA AIRLINES is not cancelled if we don't take our original flights from CLT to EWR and CLT to LGA. I've attempted to call ASIANA AIRLINES customer service endlessly without any success as no one answered the phone.