Asiana Airlines Customer Service Issues

I have traveled overseas a few times before, but this has been our worst experience so far. The customer service on the flight with my 1-year-old daughter was very poor. The temperature on the way there was too high, making my toddler sweat during the entire 13-hour flight. The return flight was even worse, where our seats were changed without notice, separating my mother and me, who usually helps me with the baby during flights. Despite promises to rearrange our seats after takeoff, this never occurred. When I requested an extra meal for my daughter, I was denied and later told I could not purchase one either. Eventually, an extra meal was available, but I believe it was spoiled as it caused me food poisoning, leaving me vomiting for the next 6 hours and unwell for the following day and a half. These experiences have left me deeply disappointed, and I am uncertain about flying with Asiana Airlines again or recommending it to others. The shorter flights to and from OKA did not present any issues. Thank you for your attention.

I have a flight booked from San Francisco (SFO) to Ho Chi Minh City (Vietnam) departing on February 28th and returning on March 28th. Unfortunately, I received notice from the airline that the entire flight has been canceled. I have my online check-in number WS7IZ7, booking number KUSW-[redacted], and E-ticket number [redacted][redacted]. My name is Nhan Trung Nguyen. The booking was made through Vayama.com. I have contacted them, and they mentioned that they are waiting for Asiana Airlines to process the refund. I called on November 7th, and it is now December 3rd, but I have not received any refund yet. I am eager to receive my refund promptly and would appreciate information on the refund timeline.

Hello, I have booked a flight with you from Budapest to Sapporo with a stop in Seoul. My booking includes 2x23kg luggage, allowing me to bring one suitcase (up to 23kg) and one snowboard bag (up to 23kg) as part of the ticket price. I tried to update my booking to inform you about the snowboard bag but was unable to make any changes or add a note. Can you please confirm if the snowboard bag will be accepted? Thank you and have a good day, Jana.

Hello, my name is Jesus Palma and I am reaching out regarding my daughter Susan Palma Lara's reservation #KQJH2P-[redacted]6. Unfortunately, due to the unexpected early closure of the University for the year [redacted], Susan is without accommodation as she is unfamiliar with anyone in this beautiful country. She needs to return two weeks earlier than planned, with a return ticket scheduled for December 31, [redacted]. In light of the university closure, we are inquiring about the possibility of a refund or waiving cancellation fees for her return ticket to the U.S. as she will need to purchase another return ticket with a different airline. Despite multiple attempts to make changes through your airline, I have been unable to do so since mid-November. I kindly request your assistance in canceling this return ticket without incurring any penalties.

Hello Asiana Airlines, I am seeking assistance in reviewing my booking details. I purchased tickets for 6 adults and 2 children on December 5th, [redacted], for a flight on April 25th, [redacted], from Jeju to Gimpo (Seoul) one way. One of the passengers details are as follows: - Passenger Name: Indra Darmawan - Nationality: Indonesia - Birth Date: January 4, [redacted] I have not yet received a booking number, but the payment has been successfully charged to my credit card for a total of [redacted],[redacted] KRW. Could you kindly look into this for me? Thank you.

Please assist me in confirming my flight. I made my booking through Travelgenio and it involves flights with Qatar Airways and Asiana Airlines. I've successfully reached out to Qatar Airways and obtained my e-ticket after answering some questions, so I believe that part is confirmed. However, I've been struggling to get in touch with Asiana Airlines to finalize my booking. The complexity of reaching Asiana Airlines is causing me some trouble. Could you please help me find a solution to this issue?

My sibling, a U.S. military member stationed in Okinawa, Japan, had a three-hour flight delay from Okinawa to Seoul, Korea. Upon arrival in Incheon Airport, they were informed that due to a weather-related delay, they had to wait 24 hours for the next flight to Seattle, WA, and then onward to Chicago, IL. The airlines declined to assist in finding an alternative connecting flight to Chicago within the U.S. My sibling has expressed frustration with the poor customer service and is seeking assistance to get home promptly. Any help would be welcomed.

I will be traveling with my two children, aged 13 and 10, on OZ [redacted] departing from Singapore at 5:10 p.m. on December 11th. The airline has assigned seats for us that are far apart. I am concerned about how the airline arranges seating for parents with children. I worry that the children may argue, bother other passengers, struggle with their meals, or accidentally disturb others while sleeping. I am hoping the airline can address these concerns. It is important to me that my children are not subjected to any verbal abuse if they unintentionally inconvenience other passengers.

My wife lost her permanent resident card when her baggage was checked at the customs agricultural section. The security officer had her passport and green card for inspection, but upon reaching the lobby, she realized the green card was missing. I have contacted the airport's lost and found department, but unfortunately, they were unable to locate it. I attempted to reach out to the airline, Asiana, but all the contact numbers I tried were not working. Any assistance would be appreciated. Thank you. Pablito A. Cruz

I recently made a booking for a flight from Incheon to my hometown Ancona, with layovers in Shanghai and Munich. My journey will begin with Asiana Airlines from Incheon to Shanghai, followed by a transfer to Lufthansa. I have some concerns about transferring in Shanghai. Once I check my luggage in Incheon and arrive in Shanghai, do I need to collect my luggage and check it in again? If so, will I require a Chinese visa for the immigration process? The layover is only 3 hours, and both Asiana and Lufthansa belong to the Star Alliance, so I believe the transfer should go smoothly. I just want to confirm the procedure to ease my concerns.

During a family emergency in the Philippines, I urgently booked a flight from RDU to MNL via JFK and ICH with a layover. Arriving at JFK, I discovered JetBlue couldn't transfer my luggage to Asiana, requiring me to wait until 9:20 am to check it in for security reasons. Despite my frustration and exhaustion, Asiana's manager advised me to wait and offered an earlier flight for a fee, which was not previously presented as an option during booking. Unfortunately, the manager's lack of empathy and customer service skills left me feeling victimized instead of understanding the situation. I have been a loyal Asiana customer since [redacted], appreciating the kindness of many Korean staff members in the past. I question why JetBlue couldn't transfer my luggage and why the manager's treatment was lacking in customer care. This experience has made me reconsider my loyalty to a company my family has used since [redacted].

Hello, I have a few questions related to cancelling a flight from Los Angeles to Osaka, Japan. (1) Can a flight be cancelled up until its departure time for a full refund? (2) If not, what are the cancellation fees and any specific deadline for submitting the request? (3) Is it feasible to receive full credit for a future flight on Asiana instead of paying a cancellation fee? (4) Is there a difference if the flight was booked through Expedia or directly on Asiana's website? Thank you for your assistance with my inquiries! Best regards, B. Antaramian

Hello, I experienced a 3-hour delay due to heavy fog in Incheon Seoul on December 10th which caused me to miss my connecting flight from Manila to El Nido with AirSWIFT on the same day. I have insurance for the AirSWIFT ticket and need proof of the delay from Asiana Airlines. Despite multiple attempts to contact customer service, I was directed to the "voice of customer" section on the website, where I encountered technical issues with the registration form. I have yet to receive any response. I am seeking assistance in obtaining the required documentation from Asiana Airlines. Thank you.

Dear Sir/Madam, As a Canadian citizen, I am inquiring about the travel possibility for my family consisting of my wife and two children from Delhi to Vancouver via Seoul using an Emergency Travel Document for a single journey. I am considering obtaining this document from the Canadian Embassy in India and would appreciate your prompt assistance on whether this travel arrangement is feasible. I seek this clarification to proceed with booking air tickets for my family. Thank you in advance for your swift response. Sincerely, Tony P.

To the Concerned Party, I am Nuanjan A. and I recently visited the Asiana Business Lounge at Incheon International Airport on 5 January [redacted]. Unfortunately, it was a disappointing experience. I left my mobile phone in the women's restroom and when I realized my mistake after 10 minutes, I sought help from the lounge staff. Regrettably, the response I received was inadequate. The staff did not show any willingness to assist me. After questioning the restroom attendant, I took it upon myself to search for my phone and eventually found it hidden in the men's restroom staff room, wrapped in toilet paper and concealed under a jacket. This incident has raised concerns about the integrity and behavior of your staff. I urge you to investigate this matter to ensure accountability and honesty among your team. I trust that such behavior is not a common occurrence in your establishment. I eagerly await a thorough inquiry and a swift resolution to this issue. Warm regards, Nuanjan A. My flight number was OZ741

I have a complaint about the BDO Sales Promo at SM Aura in Manila yesterday morning. My wife and I went there to get Asiana tickets for a trip to LA. We were given queue number X1 and told that we would be next since we are senior citizens. We got a text message with a thanks for visiting and saying our number would be called soon. However, after waiting for 22 minutes, we saw newer customers being served first. We raised our concern with the staff but our number was still not called. After 30 minutes, we left without any further communication. This was disappointing for us as regular Asiana customers. The service protocol was very poor.

Hello, I am concerned about my father, Le Phuoc Tran, who is flying from JFK to Da Nang with a layover in Incheon, both using Asiana Airlines. My father is Vietnamese and doesn't speak English. He requested meet and assist service but accidentally declined it at JFK due to the language barrier. He managed to find his gate, but I worry about him navigating in Korea during his layover. I want to ensure that someone assists him in Incheon since he originally requested the service. I would appreciate it if someone could help my father connect to WiFi so we can communicate with him and ensure his well-being. First Route: - JFK to Incheon Departure: New York, NY (John F Kennedy Intl), Terminal 4 16 Jan 12:35 AM Arrival: Seoul, KR (Incheon International), Terminal 1 17 Jan 05:15 AM Aircraft: Airbus A350-[redacted] Second Route: - Incheon to Da Nang Departure: Seoul, KR (Incheon International), Terminal 1 17 Jan 11:15 AM Arrival: Da Nang, VN (International), Terminal 2 17 Jan 02:00 PM Aircraft: Airbus A321 Thank you for your assistance.

Subject: Request for Full Refund - Ticket No: [redacted] Hello Refund Department, I am writing to request a full refund for the ticket purchased for David W Peck on JANUARY ***. Upon attempting to check in, Mr. Peck was informed by the agent that he did not have a valid ticket, leading him to purchase a new ticket directly from the Asiana agent at Incheon airport. The Reservation Number is [redacted] and the Ticket Number is [redacted]. We kindly ask for a waiver to proceed with the full refund. Thank you for your prompt attention to this matter. Please direct all correspondence to ******@***.com. Best Regards, Catherine Bautista

I would like to cancel my flight from Singapore to South Korea scheduled for Sunday, February 16th, [redacted], at 11:30 PM ([redacted] hrs). My ticket number is [redacted][redacted], and the booking number is 9[redacted] / QTBHIW, purchased by a friend on a guest account. Despite efforts to cancel on the Asiana Airlines website, I was unsuccessful. At the airport, I was advised to call on Monday (February 17th, [redacted]) to process the cancellation. I am also inquiring about a possible no-show penalty due to technical difficulties preventing me from canceling before the flight.

Hello, I have been inquiring about the ticket I purchased through Ctrip (3rd Party). Asiana Airlines provided information to Ctrip about the cancellation of the ticket with a full refund without penalties only for flights between now and March 31, [redacted]. Due to the travel suspension to Korea, as stated in the Korea immigration alert, as a Singaporean in China, if Ctrip's system is not updated, I may still be charged the penalty. I have attached all necessary information, including my order ID: [redacted]5, passenger: AW/CH, ticket number: [redacted][redacted], GDS PNR: S2HLLV, issuing airline: Asiana Airlines. Please address this issue promptly as it appears to have been overlooked. Thank you.