Argos Customer Service Issues

Subject: Gift Card Payment Issue Dear Sir/Madam, I am writing to address a problem regarding a recent gift card payment I made. On Saturday night (17/08/19), I tried to purchase 2 items using a £50 E-card and paid the remaining balance with my credit card. Unfortunately, the order failed to go through, however, the amount was deducted from my gift card. Despite following up through various channels, I have yet to receive a refund as promised. I initially contacted customer service on the phone and later through the online chat function to resolve the issue promptly, but to no avail. Understandably, I am frustrated with the delay in resolving this matter, causing inconvenience and wasted time. I urge for the prompt refund of the gift card amount and seek appropriate compensation for the inconvenience. I hope to hear back from you promptly via email for a satisfactory resolution. Kind regards, Ian S. Gift card number: [redacted] Address: 7 Bandy Fields Place, Salford, Lancashire, M72ZT

I recently bought a Kindle Paperwhite cover from the store in The Galleries, Bristol. Upon opening the package, I discovered it contained four covers instead of just one. Despite living in Weston-Short-Term, I made the effort to return the extra covers to Bristol to help balance their stock. I was disappointed that although I saw the manager and the assistant speaking to him, he did not personally thank me for returning the items. The assistant mentioned that many people wouldn't have bothered. This lack of acknowledgement makes me question the importance of good customer service when dealing with stock discrepancies. It's unfortunate that good manners seem to be undervalued nowadays and could be contributing to the closure of shops. Perhaps future training for managers should emphasize that customers deserve gratitude even in busy situations where they may need to wait to speak with them.

I purchased a TV on 6th September, but I am extremely disappointed with the poor picture quality and sound it provides. I promptly returned the TV to the Bulwell Nottingham store, where I bought it, just two days after the purchase. I anticipated a full refund as per your 30-day return policy. However, I was denied a refund because I had tested the TV. This is not in line with the return policy stated on your website. I have noticed that many customers have returned TVs without any issues. As a loyal customer of several years, I am now facing a loss of £[redacted] for a TV that is unsatisfactory. I kindly request a review of this situation and guidance on the next steps.

Hello, I have been in touch with Joe this morning regarding an official complaint. I received a £10 voucher via email from Argos. Initially, I was informed I could redeem it in-store or online. However, when I tried to use it in-store for my order in Pontypridd for collection today, I was informed it was not possible. I reached out to Argos over the phone and spoke with Joe. He provided me with this email address and requested the item codes ([redacted] and [redacted]) as well as my voucher number A3ZL92E44NXH. Joe assured me that the delivery would be free of charge. Please contact me promptly at [redacted] as the order is only being held until tomorrow. Thank you.

In February of this year, I purchased a gas cooker. The grill was faulty, so it was taken away, leaving me without a cooker for two weeks. The replacement worked fine until July when the oven stopped working. Unable to obtain a replacement part, I had to order a new one. The new cooker arrived in September but had to be returned as the previous one was still installed. Customer service was unhelpful after I visited the Argos store, so I decided to cancel my order. I am still waiting for them to collect the cooker and refund my money so I can purchase elsewhere. As a 65-year-old woman living alone, I believe I deserve better treatment and possibly some compensation from Argos. Can someone assist me with this, please? Thank you.

Dear Sir/Madam, I recently got the latest Argos catalog and was quite surprised at how small the text for the item numbers is. It seems unnecessary to make it so hard to read. With plenty of space available, using a regular font size would have been more practical. It is puzzling that such a simple issue wasn't noticed during proofreading or by any of the executives involved. I doubt they all found the tiny text easy to read. I’m happy to offer some common-sense advice if needed. For now, I, like many others, will rely on a magnifying glass to read the catalog. Improvement in this area would be greatly appreciated. Regards, S.H.

I recently received a parcel containing the Rainbowcorns plush soft and squeezy toy for my 2-year-old daughter. However, upon opening the parcel, I noticed a strong smell of nail polish remover, which is not safe for my child's health. As a parent who is also 13 weeks and 4 days pregnant, the strong smell has caused irritation to my face. I find this situation unacceptable and would like to request either a refund or a replacement toy to be sent.

I purchased a Delonghi fryer, but the first one I received leaked fat and was exchanged by Argos. The replacement now doesn't properly cook homemade or frozen chips; they come out either hard or undercooked. Despite adjusting the temperature, the issue persists. I paid £69.99 and chose this fryer based on good recommendations, but I'm disappointed with its performance. I would appreciate advice on what steps to take next. Thank you. Regards, Mrs K. Kirkby

Hello, I purchased a Garmin Drive 40 sat nav from your Tunbridge Wells store on September 29th. Unfortunately, the device is not working, and Garmin technical support has advised me to exchange it. I lost the receipt, but I will be out of the country until October 20th. Can I come to the Tunbridge Wells store on October 21st for a replacement? I can show a print of my credit card statement as proof of purchase. I reserved online with my [redacted] address and paid with a Mastercard when I collected it on September 29th. I hope this information is sufficient.

I placed an order on Tuesday, October 8th for same-day delivery. Despite multiple rescheduling attempts due to delivery issues, the parcel still hasn't reached me. Yodel failed to access my building and rescheduled the delivery several times. Despite providing clear directions, the driver couldn't find my location and didn't deliver the package as promised. As a disabled individual relying on home delivery, it's frustrating to face these challenges. Unlike Yodel, Hermes successfully delivered three parcels to me this week without any issues. I urge the company to retrieve the parcel from the depot, refund my payment, and address the poor service provided. My reference card number is JD[redacted][redacted], and I reside at 75 Woodside House, Welwyn Garden City, Hertfordshire, AL8 6UL.

I noticed the advertised deal for 2 Crayola art sets for £15 in your recent catalogue, which prompted me to make the journey from Irlam to the Urmston store. Despite the traffic and my two restless children, I arrived at the store only to be informed that it was a misprint and the sets were actually 2 for £30. I explained my situation to the staff, expressing my disappointment for the inconvenience caused to my children, but was met with a dismissive response. To make matters worse, I was told the sets were out of stock, with the suggestion that I should have checked beforehand. This lack of customer service is truly disappointing, especially from a reputable company like yours. As a loyal customer, I am disappointed by this experience and will be taking my business elsewhere in the future.

I recently placed an online order for three items - an armchair, dining table, and sofa (Order number: [redacted]33). Initially, I received a confirmation through text and email stating the delivery would be on November 5th between 10 AM to 1 PM. Surprisingly, they called on the same day informing me they would arrive in an hour. Despite being prepared and even having a handyman on standby to assemble the furniture, the delivery didn't go as planned. When I contacted customer service, the representative rudely mentioned they couldn't deliver and suggested I either wait five more days or cancel the order. Disappointed by the poor service, I reluctantly decided to cancel. This experience has left me frustrated, and I am requesting compensation for the inconvenience caused. - Alaa

I purchased a bed in-store on October 31st, selecting a delivery date of November 11th. Unfortunately, the bed did not arrive as scheduled. After contacting Argos via chat, I was informed of a system error that prevented the order from processing correctly. They explained the situation where the order was registered in one system but not in the delivery system. They mentioned that it would take 24 hours to resolve the issue by sending a message to another department, then a new delivery date could be arranged. This delay has caused inconvenience, as my daughter's old bed has already been disposed of in preparation for the new one. Now, my daughter is left without a bed, and uncertainty surrounds the timeframe for delivery. I anticipate a delay of at least 2 weeks, which is highly unsatisfactory for my daughter's situation.

I recently received two new sofas - one 2-seater and the other a 3-seater, delivered on Wednesday, November 6th in the afternoon. However, I was unaware that they were missing legs. I would like to return them and receive replacements of the same make and teal color named Tammy Fabrics, priced at £[redacted].78. The delivery was at 2:15 pm, received by my partner, Mr. Mohammed I. They were purchased on a buy-now-pay-later deal. My name is Maria Hubble, located at 31 Rushdene Crescent, Northolt. Kindly exchange them for new ones with legs as soon as possible. If more details like delivery order are needed, please contact me.

Please send two new sofas before the weekend, if possible. I would like them within this next week as I have not been pleased with these sofas. I have waited a long time for them, and now I cannot contact anyone about exchanging them for the same make. I have been requesting for someone to come and collect them. I need a reply and need to return these as soon as possible within this week. I hope they will be collected within this week during the day, preferably around the same time as the previous delivery at 2:15. Christmas is approaching, and like many, I have plenty to do. It's best to address this matter promptly. I prefer not to complain elsewhere, so please contact me either via email or my mobile. If I am unavailable, please leave a message.

On November 1st, I returned a pair of boots to Argos. They assured me a refund in 3-5 working days. After 7 days with no refund, I contacted customer service. They confirmed the return in the store's system but mentioned an internet 'glitch' causing delays. After waiting an extra 5 days, still no refund. After calling again, they said the store didn't send an email confirming the return, even though it was confirmed during my first call. Now they're escalating it to the finance team, promising a refund in 3-5 working days. The lack of communication between the store and headquarters is frustrating. Waiting three weeks for a refund is unacceptable. The situation is worsened by the reliance on internet processing for refunds. I'm disappointed with the service and won't prepay for items at Argos in the future. Thank you for addressing this.

While crossing Crookston Road in Glasgow on November 16th at 12:30 p.m., I had a concerning encounter with one of your vans with the registration KM19 DLC. The driver made a dangerous U-turn at high speed, nearly causing me to be hit. It was a close call as I managed to avoid a collision by quickly moving out of the way. The driver seemed to be in a rush to beat the traffic lights, and the incident has left me shaken. I reported this to the police, but unfortunately, without a witness, there isn't much they can do besides logging the complaint. I feel strongly about bringing this to your attention as I wouldn't go through the trouble of reaching out if it weren't true. It's worrying that Argos is employing someone who drives so recklessly. I hope that appropriate action is taken to address this issue and ensure the safety of others on the road.

I recently purchased a flat pack wardrobe as part of a furniture set. Upon assembling it, I discovered several serious manufacturing errors. The holes were drilled improperly, causing the wardrobe to be crooked and making it impossible for the drawers and main doors to fit. Additionally, some load-bearing screw holes were not drilled at all, making the wardrobe unsafe to use. I am extremely dissatisfied with the quality of the product. Despite the time I invested in assembling it, the finished product is disappointing and unusable. The delivery drivers did not offer assistance in bringing the wardrobe upstairs. I kindly request a collection of the faulty item, disassembly, and prompt delivery of a replacement. Thank you, S. Schaedel

I purchased a washing machine in February, and it broke down five weeks ago. After calling Argos, they confirmed a replacement machine was on the way, scheduled for delivery last Thursday, 14/11/19. Unfortunately, I was at work when the delivery man arrived and couldn't disconnect the old washer. Despite attempts to resolve the issue, the delivery had to be rescheduled. Eventually, the new washing machine arrived today, but the delivery team didn't remove the old one, causing unnecessary frustration. Communicating with Argos about the situation led to poor customer service, with one representative even hanging up on me. This experience has left me disappointed, and I will think twice before making future purchases from Argos.

I need to file a complaint about the delivery service. Last weekend, I placed two orders with delivery scheduled for Monday. Unfortunately, my husband fell ill on Sunday night and had to be taken to the hospital. I contacted Yodel to reschedule the delivery due to this unexpected circumstance. When I returned home at 9:30pm that night, there were no parcels or cards, but I received an email stating a parcel was left in a safe place. Despite searching around, I couldn't find the package. The next day, a neighbor informed me that they found two parcels left outside my door the previous evening at 8:00pm. They kindly took the parcels in for me. I received the pillows and toaster but not the weighing scales from order numbers [redacted] and AD[redacted]96. Any guidance would be appreciated.