Argos Customer Service Issues

I purchased a full-length mirror from Argos located inside Sainsburys at Warren Heath in Ipswich. There was a delay in picking up the item due to a product number change. Upon unpacking, I noticed a gouge and scratch on the wooden frame, and two screws and wall plugs were missing. When attempting to contact customer service using the number on the receipt, 0[redacted], I found out it was incorrect and the correct number is 0[redacted]. After finally reaching someone, I was directed to speak to a specific team member, but the call got disconnected as they couldn't hear me. I would appreciate it if someone could reach out to assist me with this issue.

I am interested in the opportunity of securing weekend/evening employment at your Ashton Under Lyne location. I consider myself to be reliable, trustworthy, friendly, approachable, and punctual, qualities demonstrated by my voluntary work at the British Heart Foundation and as a college student ambassador. My past recognition with the 'head of year award' for two consecutive years in secondary school highlights my capabilities as a team player and role model. I believe these experiences have equipped me with valuable transferable skills, making me a suitable candidate for any position. I have attached my resume for your consideration and hope to hear from you soon. Thank you for your time. Sincerely, Miss Elizabeth A Bower

Hello Argos, I purchased a Bush washing machine from Argos at Eddington Cambridge based on a recommendation from your other store on Newmarket Road in Cambridge. Upon arriving at Eddington, I received a £60 parking charge as the parking situation there is challenging. Despite this, the service I received was good, but the parking restrictions limited my time there. I was only there briefly on 11/5/19 around 4:30 PM to pick up the washing machine. It was not my preference to pick it up from Eddington, and this unexpected parking charge has made the purchase more costly. If the parking charge could be waived, it would be greatly appreciated. Otherwise, as a pensioner, this additional expense is burdensome. Thank you.

This morning, I chatted with Julie to order a Beko washing machine model WTG620M1W [redacted] for £[redacted]. Initially, I was informed it didn't qualify for free delivery, costing £8.95 due to website issues. Julie's manager approved free delivery for tomorrow, but difficulties arose during booking, resulting in a delivery date of 7 June, inconvenient for me. Julie promised to resolve it and call back. Not hearing from her, I returned to chat at 6:00 PM, speaking with Victoria. After a 25-minute wait, Victoria couldn't assist and said she'd transfer me to the order line, but the chat abruptly ended. Requesting a manager to call me at [redacted]2. - Mary H.

Order number AD[redacted]21, placed on 30/05/19, was for a bike for my son. I received an email confirmation that it would be delivered on Friday, 31st May between 7am - 9pm. I paid the delivery charge and waited all day, only to later receive an email from Yodel stating it would arrive soon. Upon checking their site, I discovered the delivery had been rescheduled for Monday, 3rd June, which is unacceptable given that I selected the delivery date during checkout and was confirmed for Friday, 31st May. I am very disappointed with this experience, as it has been a waste of my time waiting around. I am requesting compensation for this inconvenience and will be submitting a formal complaint regarding Argos' customer service. - Sabeena V.

I recently bought a GTECH Power Floor Cordless Vacuum from Argos Queensgate Centre in Peterborough on February 23, [redacted]. While using it last week, the vacuum made a loud noise and lost suction. Following the receipt instructions, I contacted GTECH's after-sales service. They initially sent a new motor, then a new battery, and now they are sending me a new on/off switch, which will take 3-5 days to arrive. Unfortunately, the vacuum is still not functioning. Despite my dissatisfaction with the product's performance, GTECH refuses to issue a refund, stating that since I bought it from Argos, the store should handle the refund. I am considering returning the vacuum to Argos for a refund.

Hello, I am inquiring about an iPad purchased at Argos on April 20, [redacted]. This iPad Pro 12.9-inch Wifi is stuck in DFU mode, with serial number LXQV237GMLL. Apple Store's Genius Bar confirmed it is a manufacturer's defect and suggested returning it to the original seller. Argos advised me to provide a copy of the original receipt for them to check or repair the device. Unfortunately, the iPad was a gift, and the original receipt is lost. It was a cash purchase with no confirmation number, e-receipt, or order number, and the friend who bought it is now overseas. I am seeking assistance on how to proceed without the receipt to allow Argos to inspect the iPad. Thank you for your help and support.

Order number - AD[redacted]39. Firstly, my order was not delivered on time without any explanation, but I reached out to Argos online and resolved the issue. They refunded my delivery charge promptly. Secondly, the second delivery attempt was successful but I was not notified of the two-hour delivery window until four hours after the goods were delivered. Moreover, I received the wrong item, a three-drawer bedside cabinet instead of the Argos Home Corner TV Unit Black Effect that I ordered. Despite the inconvenience of returning the incorrect item to the store, the staff, especially a kind assistant named Anne, was very helpful. I would like for the delivery issues caused by Yodel to be addressed, as they were unreliable. Additionally, I am seeking a refund of £23.99 for the item I did not receive. If these matters are not resolved satisfactorily, I may have to reconsider using Argos' services in the future and will be compelled to share my experience with the media to highlight the poor service encountered.

I bought a Philips TV (model number 50PUS6703/12) from Argos online on August 29, [redacted]. Although I can see the picture, I've been struggling with the smart functions since day one. The TV shows a message saying "Philips server not found. Try again later." I contacted Philips manufacturer on October 29, [redacted], and after being redirected, I reached out to them again on April 25, [redacted]. Philips advised updating the TV's software, but after the update, none of the smart features work. The TV shows it's connected to the internet and my router. Philips asked me to check if the router was blocked, and my internet provider confirmed it's not. I asked if the TV could be faulty. Philips suggested trying to restore functionality with a PKG file, but it didn't work. Their latest recommendation on June 4, [redacted], involves creating a WiFi hotspot, which requires a smart device I don't have. Now, since I haven't found a solution with Philips, I'm turning to Argos for assistance under their policy for faulty products over 30 days old but within 12 months. My order number is AD[redacted]14.

My experience with Argos' customer service was truly disappointing. I attempted to return a TV due to damaged packaging and a slightly opened remote control and batteries. Despite no actual harm to the product itself, they refused the return. I simply wanted to exchange it for a smaller TV that would fit in my space. To my dismay, the associate proceeded to open the toaster I wished to return, breaking the packaging insert, and even sniffed it as if it were contraband. This behavior left me feeling embarrassed and frustrated. It is perplexing how she could accept a return for a damaged toaster but not allow an exchange for a TV with minor packaging issues. I am incredibly upset by this ordeal and have decided to take my business elsewhere.

Regarding Order No. [redacted], we encountered issues with two lamps where they were flickering. After getting replacements, the problem persisted. Upon trying different light bulbs not originally recommended, the lamps worked better. I am seeking a refund for the light bulbs and recommend adjusting the recommended bulbs due to similar experiences reported by other customers.

I purchased an Xbox controller at the Argos store in Broadstairs and opted for fast track delivery, with a promised delivery window of 2 to 6 p.m. on 5-7-19. Soon after making the payment, I received three text messages from Argos stating that the delivery time had been changed to between 7 and 10 p.m. on the same day, and later, another text postponed it to 7 to 10 p.m. the following day, 6-7-19. This caused frustration since it was meant to be a gift for my autistic son. When I contacted Argos customer service to express my dissatisfaction, I was first informed that the delay was due to a breakdown in the delivery vehicle, and then moments later, told the driver was unwell. I was given the option to collect it myself, which defeated the purpose of paying for delivery. Despite explaining that I needed it by Friday as my son would only be with me until Saturday evening, the customer service representative suggested delivering it the next Friday when my son visited again. After expressing my disappointment, they promised delivery on Saturday afternoon, which eventually happened in the late afternoon. I am frustrated with Argos, particularly with the customer service representative who provided inconsistent explanations for the delay.

I am disappointed by the customer service received at the Argos branch in Bridgend. Today, my partner and I were approached by a staff member offering same-day delivery which we declined. Despite our clear disinterest, the staff member was persistently pushing the delivery service, lacking proper answers to our questions and displaying rude and patronizing behavior. This unpleasant experience led us to leave the store without making the intended purchase. As a pregnant woman under stress, being spoken to in such a manner was upsetting. We have decided to take our business elsewhere to avoid further disrespect. I hope for a prompt resolution to this matter. Regards, Alice.

Subject: Complaint regarding In-Store Shopping Experience at Argos Dear Sir/Madam, I am reaching out to address an issue I encountered during an in-store shopping experience at Argos, specifically the Hinckley store, on 21/07/[redacted]. I brought in my 8-month-old laptop, still under warranty with an additional Argos policy, to address a fault as I was promised a replacement or refund if needed. Upon meeting with an employee named Everton Davis, he was dismissive and refused to honor the policy terms. After contacting the Argos policy support, I discovered that I was misinformed at the time of purchase, as the laptop needed to be sent for repairs instead of being replaced immediately. This experience left me feeling disrespected and embarrassed by Mr. Davis's unprofessional behavior. I am looking for a resolution from Argos to either replace my faulty laptop as per the initial agreement or refund the mis-sold policy payments. I am eager to receive a timely response. Please communicate via this email for record-keeping purposes. I appreciate your attention to this matter. Sincerely, G. Pickering

I placed an order for a washing machine from Argos on July 15th, expecting to receive a pre-installation survey and confirmation for delivery as stated on the website. However, none of these processes were followed through. Even though I had selected a delivery date for July 18th, I received a call on July 16th informing me of a delay. Eventually, the washing machine was delivered on July 20th without prior notice, and we encountered an issue with the electrical socket requirement. Despite the inconveniences faced, my husband managed to make the necessary adjustments. It would have been helpful if we were informed about the socket requirement in advance. I recommend that Argos ensures their pre-installation procedures are followed properly. However, I must commend the delivery men for their pleasant and helpful demeanor.

I am Cheryl Holden. I was attempting to access the Argos website and the live chat feature on my phone, but I am experiencing issues with the live chat function. I enjoy using the live chat to communicate with the helpers at Argos. Could you please address the problem and have the live chat feature operational again soon? I appreciate the assistance provided through the live chat and would like to know when it will be functioning properly. Kindly inform me via email once the live chat is available again. Thank you for your help in resolving this matter promptly. Sincerely, Cheryl Holden

I recently reserved a child's toy through Argos and have been receiving a lot of spam from third parties regarding toys ever since. This isn't the first time this has happened to me, and I was under the impression with GDPR regulations that practices would have changed. I will escalate this matter to the relevant authorities and media if immediate action is not taken. Despite explicitly declining permission to use my information, the unsolicited emails persist. I am frustrated and disappointed with Argos once again. No empty reassurances are necessary; what is needed is concrete action to cease this illegal activity.

I picked up a Click and Collect eBay item today around 1pm. The assistant was very rude, mentioning that the item was too heavy and would be rejected next time. According to eBay, items up to 15kg are allowed, and the artists' clay I collected was only 10kg. I felt like the woman didn't understand the policy. I would describe her as a black woman in her 40s. Additionally, the other day, a Muslim girl in the same department was yelling at a customer. It seems like these women at Argos in Sainsbury's Pimlico, London have a poor understanding of their roles. I suggest informing the branch manager about these incidents.

My mother-in-law bought an iron from the Castle Vale store on August 2nd. When she turned it on the next day, it was clear there was a problem. My wife took her to exchange it, but the manager's attitude was unacceptable. Despite the iron clearly being faulty and my mother-in-law having the receipt, the manager was rude and refused to change it until my wife mentioned consumer rights. The exchange was finally made, but the manager was unprofessional and disrespectful. I have had similar experiences with this manager before, and I am disappointed that she treated an elderly woman so poorly. I believe this individual needs retraining on customer service and consumer rights. Most of your staff are friendly, but this manager's behavior is unacceptable. I have informed my mother-in-law to shop at Sutton instead.

On Saturday, a fridge freezer was delivered to me (Order [redacted]88). The website mentioned the option for the old appliance to be taken away for recycling along with the new one delivery. The delivery driver disputed this and suggested I should have requested removal during the order. I contacted customer service and they couldn't help, advising me to contact the council. However, the council only collects from outside the property, and due to my recent hip replacement and living on the 2nd floor, this isn't feasible. I have always been a loyal Argos customer and appreciate the service they provide. This is my first complaint, and I hope for your assistance in resolving this situation. Sincerely, A. Coleman