Argos Customer Service Issues

Hello, I purchased curtains and a body mirror from your store a week ago. Upon inspecting the items yesterday, I discovered that the mirror did not come with screws necessary for mounting. The bag seemed open, and the screws were missing. Additionally, the curtains I received were shorter than depicted on the website, causing a problem with fitting my windows. I am disappointed with the experience, as I had high expectations from Argos. Regards, Megan H.

Yesterday, I purchased a Silentnight 3-zone mattress from Argos. Upon unpacking, I realized it was too thin, so I returned it today. Unfortunately, during transport, a black mark and a small rip appeared on the mattress. The cotton was even coming out when I first opened it. I am displeased with the product and left it at the store, informing them they can keep it. I requested a refund or a replacement mattress. Argos mentioned I have a week to retrieve the mattress, but I am not satisfied with the situation and doubt I will shop there again.

I ordered a bed frame and mattress for Saturday delivery. The delivery team was excellent, keeping me informed and being polite. However, upon unpacking, I found a dent in the headboard, chips on the side rails, and some wood damage. I contacted a live Argos chat agent who promised a replacement within 2-3 days but didn't provide a specific date, making it hard to plan around my work schedule. Currently, we're sleeping on our old mattress on the floor due to the damaged bed frame. I wanted to exchange the items at a local Argos but was informed it's not possible. Despite the bed frame not being expensive, I still expected it to arrive without damage. If the replacement is also damaged, I will return the entire order. Just sharing my dissatisfaction and understanding that these things can happen.

Order Number: [redacted] [redacted]/[redacted] L. Crittenden Gleann Cottage Glenlomond KY13 9HF [redacted]7 Hello, I purchased an item for my son's Christmas gift, but it was faulty. The device was complicated to use, consumed batteries quickly, and had poor quality. Despite my son struggling with it, one of the leads snapped inside the port. I contacted customer service and was directed to return it to the store in Halbeath, Dunfermline. When we visited the store, they refused to accept the return without a code. After multiple calls to customer service, I received conflicting information from different representatives. The store eventually agreed to take it back, but the manager was rude and unhelpful, leaving me feeling upset. Despite promises of callbacks, I have not received a resolution yet. I am disappointed with the service received and concerned about the cost of my phone bill due to these calls. Please provide a timely response. Thank you, Lynn

I would like to file a complaint about one of your lorry drivers on Tuesday, March 12th, [redacted], around 4:00 pm. At the roundabout junction of Newton Rd A6/Bedford Rd, I had to brake suddenly due to your driver's reckless behavior. This incident deeply upset the children in my car. I followed the driver to Bedford and observed him speeding. Upon approaching him, I noticed he was wearing headphones and made an inappropriate gesture towards me. I am extremely concerned about his driving conduct and believe he should be notified of the potential consequences. I managed to note the license plate of the double lorry as HY58 YLE with the number 3404L. Additionally, I have a video of the lorry on my phone. Thank you for addressing this issue.

Regarding Order No. [redacted]04 for the Beko Washing Machine, I had ordered it to replace my faulty Bush Machine (Order No [redacted]18). Initially scheduled for delivery today (20/03/[redacted]), I was informed early this morning that it's discontinued and won't be delivered. This late notice after over 3 weeks is unacceptable as it disrupted my schedule, having arranged for its delivery. Due to my back surgeries, I had to hire someone to prepare the old machine for removal. After contacting Customer Services, I am expecting a replacement order. The customer service agent Nav is supposed to provide me with a new order number and delivery time. I insist on urgent delivery to compensate for the inconvenience and stress caused. I'm frustrated that I may have to pay an additional £45 for delivery and installation when I had already paid for these services for the now faulty machine. The poor service from Argos has prompted me to escalate this matter to your CEO. Please prioritize the delivery and installation of the Beko [redacted]/[redacted] WHITE promptly to resolve this issue.

Hello, I visited the Chatham store to buy a new Laptop, specifically the Asus VivoBook Celeron 4GB in blue. I inquired about credit options as I preferred not to pay upfront. The lady at the counter was unhelpful and seemed bothered by my questions. She explained the options poorly, and I was left confused. Her attitude made me consider leaving without making a purchase. Despite the poor service, I proceeded with the purchase due to the store's proximity. The process took over an hour as she had to verify my eligibility by contacting customer service. I was promised a letter in the mail, which I am yet to receive after a month. Regrettably, the laptop malfunctioned immediately. It freezes during videos, shuts down unexpectedly, and the mouse pad is unresponsive at times. The return policy prevents me from returning the opened product, leaving me dissatisfied with both the service and the product. I am disappointed and unlikely to return to the Chatham store. Thanks, Tosin.

I bought a 43-inch Sharp smart TV from you with delivery on August 17, [redacted], at a cost of £[redacted].99. The order number was 4MFCW9X4N. I received a 12-month guarantee and an additional 6 months free guarantee from www.umc-uk.co.uk/extra. Recently, the TV stopped displaying a picture, despite producing sound. While it's been about 6 weeks past the 18-month guarantee, I believe under the Sale of Goods Act, I am entitled to a replacement as the retailer. The TV was well-maintained, and given its price and quality reputation, it should have lasted longer. I contacted Umc-uk.co.uk, but as the TV was sold under Sharp, who no longer exists, they couldn't help. I seek a resolution from you or will consider legal action. Your swift response is appreciated. Sincerely, S.K.

Yesterday, on 02/04/[redacted], I ordered a table and four chairs along with applying for an Argos credit card. Despite filling in the Quick Check Application for the credit check and providing my details, the process encountered technical issues. Four unsuccessful attempts were made yesterday and four more today on 03/04/[redacted]. Linda from customer service confirmed my applications went through but were rejected due to a missing E-signature. However, I never saw the E-signature as the page failed to load after processing. This has led to six instances of submitting my personal information, which I would like to have removed. I am seeking guidance on how to successfully apply for the card online without facing these technical difficulties, as I am unable to visit an Argos shop currently due to recovery from surgery. Thank you. Waiting for your response.

I bought a Qualcast garden strimmer from Argos back in April [redacted] and was satisfied with its performance until recently. After recharging the battery, I realized it only lasts for less than 5 minutes. Considering I use it sparingly, recharging it around 30-50 times in three years, I expected it to last much longer. However, I noticed that Argos no longer stocks Qualcast products or replacement batteries online. The strimmer itself functions well, but the battery is failing. It's disappointing that such an essential component is not lasting as it should. I live in Midsomer Norton and purchased the strimmer with model number CGT18LA1. Any advice or contact details for resolving this issue would be greatly appreciated. Thank you. Best regards, D. Thatcher

Hello, I bought 3 Xbox controllers for my son as Christmas presents. Recently, the headsets that came with them stopped working one after the other. I returned the faulty headsets to the store and received replacements, but they also didn't work. I later discovered that the issue was actually with the controllers when I tested them with another controller that worked fine. I urgently purchased 3 new controllers as my son had football practice. Later, my mom bought another controller thinking I hadn't gotten them yet. When I tried to return the unused faulty controllers, the store refused to refund me, claiming they were opened. I contacted customer service, and my mom dealt with them since it was her purchase. Even though I had the receipts, the store directed me to the head office for a refund. I only want to get refunded for the faulty controllers as they work fine except for the headset feature. Thank you, K Hird.

I ordered a double Silent Night Walton mattress online, but received a single mattress upon delivery due to a mistake in the order. I contacted customer service, and although they acknowledged the error, they suggested it was my mistake. I re-ordered the correct mattress for delivery on Sunday, but had to deal with the inconvenience of moving the mattresses between rooms. My daughter tried to seek compensation through live chat, but was directed to contact me, which I am unable to do easily. I believe more effort should be made to rectify the situation. Thank you, Doug Shaw.

I bought a Spear & Jackson hover mower in January, but I'm disappointed with its performance. When I contacted their helpline for a reference number to exchange it and pay extra for an upgrade, the staff member was unhelpful. He mentioned the mower might not pick up much and suggested going over the lawn multiple times to clean up. I also noted the screeching noise from the startup motor, which he dismissed, saying it would improve over time. He advised me to fabricate a reference number to swap the device without confirmation. His attitude was disrespectful, claiming the poor performance was due to it being a hover mower and dismissing my concerns. I wish to upgrade to a better model and seek assistance with this matter. Sincerely, M.L.

I am seeking to have my inefficient lawnmower replaced. Despite using it only twice, it fails to collect the majority of the grass and scatters the rest around the yard. I was advised by one of your employees to fabricate a reference number to facilitate an exchange, which is disappointing. Can I return the mower with my three-year warranty and pay extra for an improved replacement? I am eager for a resolution from ARGOS. Thank you. - Mike L.

I purchased the Sony BDVE 800w Blue Ray and DVD Home Cinema at the Burnley store for my daughter, but upon trying to set it up, we realized the speaker wires were too short and the product was faulty. When I attempted to return it, the store manager, Gina, refused, citing that the box couldn't be closed due to how it was originally packed. Despite explaining the situation, she was unsympathetic and unhelpful. Even when my daughter tried to return it at another branch, they also refused, instructing us to contact Sony Helpline. This treatment is disappointing, especially considering Argos' supposed 30-day guarantee. The manager's behavior was obstructive and unprofessional, leaving us stuck with a product we can't use. I hope this issue can be resolved promptly, as this experience has been very upsetting. Thank you for your attention to this matter. - K Sawley

A few weeks ago, I had a delivery sent to Argos in North Cheam. The parcel was signed for at the store inside Sainsbury's. After some confusion and searching, the package was eventually found opened on a colleague's desk. The staff mentioned that this mix-up happens often, with Sainsbury's staff signing for deliveries meant for Argos. This poses a risk as items may go missing easily. The situation needs to be resolved to ensure the safety of Click and Collect orders. The store address where this happens is: Argos in Sainsbury's, North Cheam, Surrey SM3 9AA. I hope this issue can be investigated and addressed promptly. Kind regards, Sadie A.

I bought a toilet seat from the Argos store on Gypsy Lane in Luton. The box was taped shut when I collected it. At home, I found the seat loose without packaging and the fixings scattered in the torn bag. There were yellow marks underneath and a brown substance in the hinge area. I returned it for an exchange at the Luton Mall store where staff and the manager were shocked and apologetic. They acknowledged the issue and exchanged it for a new one. The replacement was properly sealed and new. Customer service offered a 10% discount at the Gypsy Lane store, but I feel this is inadequate for selling a used seat with waste on it, posing health risks. I'm disappointed with this experience with Argos.

I purchased an Argos Home New Hallingford Oak 4-Door 3-Drawer Mirror Wardrobe on April 11, [redacted], and it was delivered the next day. The delivery experience was excellent, and the team was helpful. However, while assembling the unit, I discovered that the bottom section was faulty, missing screw holes and counter sunk sections. I contacted customer support by phone and arranged for a replacement part, set to arrive on April 26, [redacted] - requiring another day off work. Although I appreciate the resolution, I am disappointed by the initial product quality and the inconvenience caused. I believe there should be better quality control in place. I hope the replacement part will be better. I would like a refund for the time and effort spent. Thank you, Karl.

Order Number: [redacted]71 was placed on 28/04/19 and received on 30/05/19. Upon opening the package, I discovered that the sim tray open/close pin was missing. I reached out to Jessica via online chat, and she assured me the missing part would be sent. However, I then received an SMS from Ann with a local Huawei address instructing me to obtain the part from them, which was confusing as it should have been included originally. I called [redacted] and spoke to Chloe, expressing my desire to return the unit to Pulboorough Sainsbury for a refund. I also mentioned that the online manual indicated the need to insert a micro SIM card to start, yet the phone allowed me to proceed without it. I suspected the phone had been used before and repackaged further down the supply chain. Since I hadn't heard back from Chloe in 48 hours, I decided to send an email. I would appreciate guidance on where and how to return this order. Thank you. - John Colwell

I recently received a freezer order from Argos, but unfortunately, it arrived in a used condition with dents. I contacted Argos immediately for a replacement because I had plans to install it with a handyman the next day and needed it for a big upcoming delivery. Despite my urgent requests, they informed me that the earliest delivery would be on Monday, which doesn't work for me as I have perishable items waiting. I suggested picking it up myself, but they declined. I am frustrated with the slow response and lack of solutions. I called multiple times, but it seems like my urgency wasn't noted as promised. My order number is [redacted]68, and the product is the Russell Hobbs built-in freezer.