Argos Customer Service Issues

Hello, I placed an order for an oven 18 days ago. I have been without an oven in my home as I was expecting a delivery in 5 days, which has not happened yet. There has been no communication from your company, and when I contacted customer service, I was informed that the delivery was handled by an external company. I urgently need an oven and am extremely disappointed with the lack of information about its whereabouts or delivery date. I am requesting a refund due to this inconvenience. Please contact me promptly. Thank you, Taylor Order #[redacted]76

Hello, I am reaching out regarding my recent order number: [redacted]70, in which a faulty Paul Frank suitcase was received. The handle broke upon first use, even though it had been gifted to my mother last Christmas. Disappointed but hopeful due to the warranty, I contacted your live chat for assistance. However, the customer service experience has been extremely frustrating. Promises of a call from the supplier were unfulfilled, and subsequent attempts to resolve the issue have been met with inefficiency and unhelpful representatives. After multiple contacts, each yielding no solution, I am now seeking compensation for the inconvenience and additional costs incurred trying to address this matter. The lack of effective communication and service has left me exasperated, and I hope for a prompt and satisfactory resolution to this ordeal. I have documentation of the live chats and can provide pictures of the faulty item if necessary. Your immediate attention to this matter would be greatly appreciated. Thank you. Best, J. Fryer

Good morning, I recently had an unpleasant encounter with one of your delivery drivers. Upon returning home from shopping, I found the delivery lorry parked in my assigned spot. Although I waited patiently for 10 minutes, I eventually had to approach the vehicle to explain they were parked in a private space. Unfortunately, the driver was very rude and unhelpful, refusing to move the van or provide his name. This behavior was unacceptable, especially since their van was illegally parked in my designated parking area at Drayton Garden Village, West Drayton. The vehicle in question was LM64 BKJ at 11:30 on 20/12/18. Regards, P.S.

I bought a PlayStation for my son's birthday, but his mother also got him one, so we wanted to return the one we purchased. I have the receipt. The man named Darren at the Great Yarmouth store was rude and accused us of having food on the controller. There was only a piece of dust from the packaging that has since been removed, and there are no marks on it. We only plugged it in to make sure it worked before his birthday. He mentioned a missing plug cover and tie wrap as reasons not to issue the refund. We were unaware of a missing plug cover, but the PlayStation is in resellable condition with its packaging intact. We have the tie wraps at home, thinking it wouldn't be a problem. According to your website, a full refund is possible with the original packaging and in resellable condition. Could you please assist me with the refund? Jason T.

Dear Sir/Madam, I am writing to address an issue with an Argos Online Order placed on 22/12/[redacted] regarding a TV delivery. Despite selecting Saturday delivery for a pre-Christmas arrival, confusion arose on the delivery day due to conflicting messages from Argos and Yodel. After numerous unsuccessful attempts to resolve the situation, uncertainty remains about the TV's whereabouts. With 14 hours wasted, the uncertainty surrounding the delivery causes distress as my family eagerly awaits it during the holiday season. Prompt delivery is crucial, and any further delay may lead to work disruptions and potential compensation claims. The order was made counting on the Saturday delivery guarantee, and cancellation is a possibility since this condition was not met. Best Regards, Mel J. Registered email: [redacted] Order number: [redacted] Apartment [redacted] Comfort House 9 Turner Street E1 2AU

Hello, I'm Josie R. and I wanted to share my recent experience with Argos, which left me feeling extremely disappointed. Today, my stepson and I traveled 1.5 hours to a store far from our home to collect an Xbox game that we had reserved. However, upon reaching the Longton store, we discovered it was closed due to technical difficulties. This unexpected closure was frustrating, especially after the long journey we had made. It would have been greatly appreciated if Argos had notified customers like myself about the closure, saving us the trouble of a wasted trip. Many others in the same situation voiced their dissatisfaction as well. It's disheartening to encounter such poor customer service, especially when we were looking forward to a special Christmas gift. I hope that Argos addresses this issue promptly. I am disappointed by the lack of communication and foresight displayed in handling reservations, and I sincerely hope this matter is resolved satisfactorily.

I purchased the Revere Sterling Silver Love Birds Circle Pendant and the Revere Sterling Silver Love Birds stud earrings last night and picked them up today. They were given to me in a cheap plastic packet. The product pages clearly display them with grey boxes implying they come in boxes, but I was informed by a rather impolite staff member at the Uxbridge branch that "that's how we receive them from the supplier." When I requested boxes, she replied, "we don't have any, but you can purchase this one for 54p"... seriously? This feels like false advertising because the items are depicted with boxes. I am considering reaching out to Trading Standards for misleading advertising. I expect some form of compensation for this situation as I would not have purchased the items if I knew they didn't come with boxes. This feels deceitful on the part of Argos.

Before Christmas, I selected an Argos deal for a PlayStation VR headset ([redacted]) that came with a special offer for PlayStation VR controllers for an additional £50. When I tried to purchase the bundle, the items were out of stock. After waiting for a few days, I collected the headset from the store and informed the assistant of my intention to get the special offer. I was advised to buy the VR headset and return within seven days or upon notification to collect the controllers once they were available. However, upon subsequent visits to the store, I discovered that the controllers were still unavailable, and there was no record of my partial order reservation. I have engaged with live chat and customer service over the phone but am now being asked to email Argos for further assistance. I feel misled by purchasing part of the offer without the ability to obtain the rest due to stock issues. I currently have the headset but not the controllers, which were intended as a Christmas gift for my son. It is frustrating that I was given misleading information regarding the availability of the full offer and that I have spent time and effort following up with stores and customer service. I have been assured by live chat and customer service that Argos will honor the original deal, and I am seeking resolution to receive the VR controllers as agreed.

Hello, I placed an order for a washing machine on January 4th and received a confirmation email with order number [redacted]78. The email indicated that Argos would contact me within 2 days for delivery within 7 days. As of today, the 9th, which is 5 days later, I haven't received any updates. I tried reaching out via live chat for an update, but they directed me to call 03[redacted]20. After speaking with Ralph, who placed me on hold for 40 minutes before being disconnected, I called back and spoke with Shawna. She mentioned something about fraud, but I couldn't quite understand before being disconnected again. I've attempted live chat again, but I was advised to call 03[redacted]20 once more. I would appreciate clarification on the fraud accusation and a refund to shop elsewhere. Thank you, Phil Atterbury

On January 17th, I placed an order for a Huawei P20 mobile phone with order number [redacted]. When it wasn't delivered the next morning, I contacted customer service and was informed that the order was canceled due to a security issue with my name not matching the billing address of my Visa card. After a discussion, I was advised to place a new order in 2 hours, which I did - order number [redacted]. Today, I discovered the second order was also canceled on the website. After contacting customer service again, I was told by another representative that both transactions were canceled by the credit card company. Despite confirming the cancelations, the reason was not provided, making it impossible for the representative to assist further. Frustrated with the process, I decided to purchase the item from Currys instead. As a loyal Argos customer, this experience has made me reconsider choosing Argos over competitors like Currys, John Lewis, and Amazon in the future.

I recently bought a blind from the Argos branch in Galashiels two weeks ago. After installing it, I noticed a row of marks on the blind and returned it to the store. They ordered a replacement, but the new one also had similar marks. The staff confirmed this issue had occurred before. Despite the helpful young man's efforts to find a replacement, there wasn’t one available. The manager seemed uninterested and I am frustrated by the poor service, the wasted trips, and the damage to my woodwork. I am left without a blind and unhappy with the entire ordeal. Any suggestions on how to resolve this would be appreciated. Thank you, Lesley J.

I placed order no[redacted]17 for product [redacted]/[redacted] on January 8, [redacted]. The incorrect item was delivered on January 11 with the correct order number. I contacted Argos, but the call was disconnected, so I visited the local store in Hammersmith. They assured me the correct product would be delivered and the wrong one collected. Yesterday, I complained via Argos chat to confirm the delivery for today since the text I received only mentioned the collection. "Mathew" from customer service confirmed the delivery today. Upon delivery at 9:30 am, I checked the order number, signed for it, and then realized it was the wrong product – a vented tumble dryer instead of the condenser dryer I ordered. I found the information leaflet afterward confirming the error. I will need to reschedule my time, use the laundromat until the correct product arrives, and incur additional costs. Despite "Mathew" offering a £20 e-voucher, I find it insufficient for the inconvenience and expenses I've faced. I request the wrong product be collected promptly, and my correct order be delivered without further issues.

I would like to share my experience with Argos. I initially ordered one table lamp with a white shade using my Argos card, but received a parcel nearly two weeks later with two table lamps in a box, both with gray shades instead. Upon contacting Argos, I ordered the correct lamp with a white shade, and was informed that the wrong lamps would be collected upon delivery of the correct one. Despite following up, the delivery has been delayed multiple times, causing frustration. I was eventually informed that the lamp would not be sent until the incorrect ones were collected, now scheduled for Monday 28/[redacted]. These ongoing issues need to be addressed promptly. Best regards, Lord Albert B.

Hello, I am currently facing challenges in purchasing a washing machine from Argos, making the process incredibly frustrating. Initially, I encountered issues with payment verification using two different cards during an online transaction. Despite the money being deducted from my account, the transaction could not be found by phone support. Upon placing a phone order, I emphasized the need for a confirmation email. However, despite successfully processing the order, the representative struggled to find my details and the payment was deducted again. After rectifying my incorrect surname and email address, I was assured of an email within 48 hours. Following the delay, I discovered discrepancies in my order and delivery information, leading to further confusion. Despite repeated attempts to clarify the situation, including seeking a receipt, I faced ongoing challenges and misinformation. As a result of these frustrating experiences, including the chaos in my kitchen and the loss of time and money, I am deeply dissatisfied with Argos' service and will not be recommending it to others.

To Whom It May Concern, I am writing to report an incident that occurred at the Argos store on Monday, February 4th, [redacted], at Tollgate Stanway. Upon entering the store on a rainy morning, I unfortunately slipped and fell, injuring my left knee. Despite trying to manage the situation on my own initially, I later sought assistance from a member of the public outside who advised me to report the accident. Upon returning to the store, an employee from the EE group who witnessed the incident provided me with an ice pack and assistance. Subsequently, an Argos staff member took down all the necessary details regarding the accident. Since the incident, I have been experiencing ongoing pain in my left knee and right hand, particularly in two fingers that are sore and stiff, causing difficulty when bending them. I am deeply concerned about the unsafe conditions of the store's floor, especially during wet weather, which transforms it into a hazardous slippery surface, despite the presence of a large mat at the entrance. I am looking forward to your response regarding this matter. Kind regards, Mrs. V. Ferris

I am appalled by a recent message I received from Argos asking me to click on a link related to my previous reservation. After entering my date of birth and card details, I became suspicious of a possible scam. Despite confirming it was from an Argos number and speaking with an Argos agent who acknowledged the issue, their response lacked seriousness. The agent simply mentioned the IT department is investigating and advised me to cancel my bank card. This situation has caused me significant worry and inconvenience. I urge Argos to proactively communicate with all customers about this matter. As a concerned customer, I am unsure about the extent of the breach and what steps I should take. I plan to email regarding this urgent matter. Laura

Good morning, I am writing to express my dissatisfaction with the service I have received. On Tuesday, my son's pushchair collapsed while he was in it, leaving him scared and in tears. As a single mother, I had to manage pushing the broken pushchair and carrying my son, which was extremely difficult. After multiple calls, I was promised a replacement pushchair that evening, but then informed I would have to wait 24 hours for it to be processed by another department, which was not feasible as I needed to take my son to nursery without a car. Subsequent calls revealed that necessary forms were not sent, and promises of callbacks were not fulfilled. I am disappointed with how this situation has been handled, especially considering the potential risk of injury to my son. I urge for a prompt resolution. Regards, Chloe

Good morning, I am writing to express my disappointment with the service provided by the Argos team and delivery drivers. I am seeking a reimbursement of £47.36 for phone calls to Argos customer services. The issues began with a broken bed exchange. After the broken bed was collected, there was a delay in delivering the new bed due to a lack of organization. Upon delivery, the wrong bed was brought, and the delivery drivers were unhelpful in rectifying the error. After several phone calls, the correct bed was finally delivered in two separate boxes. Due to Argos' errors and poor communication, my phone bill increased by £47.36. I have all the necessary information to support these charges. I would appreciate your prompt attention to this matter. Thank you, Shauna Hamilton

Hello. Can you please consider donating a prize for a raffle or sharing this story? My cousin, N., resides in Bridgend, originally from Newport. She has recently been diagnosed with cancer, which has spread rapidly. We seek any help to raise funds for N., her children, and husband. We plan to host an event in Newport Gwent soon, thanks to Los Amigos for offering their hall for free. Any donations, no matter how small, are appreciated. We have a GoFundMe page and a fundraising group set up for donations. Thank you for your support. [redacted] [redacted]

My spouse and I purchased Hygena Bergan bedroom furniture from Argos. After a few weeks, one of the sliding doors broke. Argos requested the entire unit back instead of replacing the three small plastic parts. They later sent us the wrong replacement unit and were unable to provide the correct one as they no longer stock Hygena products. It was a struggle to get a refund, and when the new catalogue was released, we bought the closest matching unit advertised. However, upon delivery, the pattern did not match what was shown in the catalogue; it had knots in it. We are once again dealing with the inconvenience of having the wrong furniture in our room. Argos promised a quicker refund this time compared to the previous 30-day wait. We feel deceived by Argos for delivering items that do not match their catalog descriptions. We plan to seek advice on how to address this situation where we are stuck with unmatched furniture in our room due to Argos' errors and lack of replacement options.