How Do I Exchange an Item with Argos?
If something you bought at Argos wasn't what you wanted or doesn't work correctly, you may be able to exchange it. You have 30 days to make the exchange. You must bring the item to a location that depends on where you purchased the item and what the item is. Exchanges will be made based on stock availability.
If you bought something from Argos and it turned out to be damaged or not what you expected, you may be able to exchange it for the correct item. This article will show you how to do that.
Argos' Exchange Policy
You have 30 days from the day of purchase to initiate the exchange. The item you want to exchange must be unused, undamaged (unless you return it because it was damaged), and have all the parts and accessories it came with. It must also be in its original packaging.
You are also limited in the number of places you can make the exchange. If you purchased the item from an Argos store or an Argos in Sainsbury's, you could bring it to either location. You can bring items picked up from a Sainsbury's collection point to any Argos store, an Argos in Sainsbury's, or a Sainsbury's collection point. Tu clothing and small home delivery items can be brought to an Argos store, an Argos in Sainsbury's, or sent by post. Large home delivery items must have arrangements made by live chat.
Exchanges are made based on stock availability. Argos will try to honor your exchange request, but if the limited stock makes this impossible, then it will instead offer you a refund. If you accept the refund, it will be made in the same form of payment you used to make the purchase.
Damaged Items
If you are trying to make an exchange because the item you purchased was damaged or otherwise non-functional, and if an exchange is impossible, contact Argos' Product Support department. They may fix the problem so that your purchased item works properly.
Contacting Argos
If you need some help working out the exchange, contact an Argos representative by phone, help forum, email, or chat.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Argos Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Argos in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Exchange an Item with Argos? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.