What is the process for handling damaged items upon delivery?

When an item delivered by Argos arrives damaged, there is a specific process to follow to address the issue effectively. If a customer receives a damaged item, they should start by checking the delivery documentation and the state of the packaging. It is important to take note of any visible damage both to the item itself and the packaging. Next, the customer should consult the Argos website for guidance on reporting damaged goods. Typically, Argos has clear instructions on how to proceed with this matter, which often includes contacting them within a specified time frame after delivery. Customers may be required to provide evidence of the damage, such as photographs of the item and packaging, in order to facilitate a smooth resolution. In many cases, Argos will arrange for a replacement item to be sent or a full refund to be processed, depending on the customer's preference and the nature of the damage. It is advisable to familiarize oneself with Argos's return and refund policy, which is available on their website, as this can provide additional clarity on the steps involved in handling damaged items. For detailed information, the Argos website is a valuable resource.