Argos Customer Service Issues

Order Numbers: [redacted]87 and [redacted] Dear Sir/Madam, I am Rita Mason from postcode DN3 3SE. On November 28th, I placed an order for the following items: Catalogue number [redacted]/[redacted] and an accompanying mattress with catalogue number [redacted]/[redacted]. The mattress was delivered promptly on Friday, November 29th within the selected time frame. However, I was expecting the bed frame to be delivered on Saturday, the 30th, between 10 am and 2 pm. Surprisingly, I was informed by telephone at 16:00 on Friday, November 29th that the bed frame would not arrive until Monday, December 2nd. This sudden change was upsetting as I had arranged for help with assembly at my daughter's property under postcode DN4 0PZ on the Saturday. Despite my efforts to seek information and assistance through various channels, including contacting the online help center, I was left dissatisfied with the lack of a valid explanation for the sudden alteration in the delivery schedule. Although a refund for the delivery charge has been arranged, my primary concern remains the inconvenience caused by this unexpected change. I am reaching out to express my disappointment with the unprofessional conduct in handling this matter and request a detailed explanation for the inconvenience caused. Yours sincerely, Rita Mason

As a mother of four, I frequently shop online, especially during this time of year. Around two weeks ago, a delivery was made without a bag, causing distress to my son, who has autism. Despite my efforts to prevent it, he saw the item, leading to difficulties in calming him. When I reached out for assistance, I was told that nothing could be done. Subsequently, similar incidents occurred with subsequent deliveries, also without a bag. This caused distress to my son, and I had to endure his tears for hours. The money spent on these items was intended for Christmas gifts, not for immediate use. I am a loyal customer who spends a significant amount during the holiday season. I hope measures can be taken to prevent such occurrences in the future as toys at this time of year are intended as gifts. Sincerely, Hannah H. Sent from my Samsung Galaxy smartphone.

I visited Byfleet and made a purchase. We waited for about 10 minutes until our number was displayed on the information board. After being informed that our item was ready, we waited for an additional 12 minutes. Despite being told by 3 different staff members that it was on its way, it turns out the item was already there but wasn't checked in the box by the front of house team. I picked up a feedback form for the store but was not given a receipt at the till for an online complaint. This was a disappointing experience, and I hope for improvement in the future. Watch out Argos, Amazon is gaining ground swiftly.

**Complaint About Recent Purchases from Argos** I am writing to express my extreme dissatisfaction with the service provided by Argos for my recent orders. Originally, I attempted to purchase a Hitachi 50-inch Smart 4K LED TV, which was marked down to £[redacted].99 from £[redacted].99. Despite receiving a confirmation for pick-up on November 30th, the order was mysteriously cancelled without explanation, leaving me frustrated. Additionally, my attempts to order a Panasonic TV were unsuccessful due to system issues, and the replacement Bush TV I received was damaged. The customer service representative at the Irvine Store was helpful in processing the return, but the subsequent delivery of a damaged TV has left me thoroughly disappointed. Contacting the Argos helpline did not resolve the issue, leading me to return the second TV as well, now without a functioning TV for the holidays. The string of issues with Argos during the Black Friday period has turned what should have been a great deal into a distressing situation for my family. I am now seeking a resolution from Argos to address these problems promptly. Sincerely, M.L.

I purchased a chest of drawers six months ago, and recently, it has been falling apart gradually. I have been finding ball bearings appearing, parts of the runner coming out with the drawer, and experiencing difficulty opening and closing the drawers. The quality of the product is disappointing, and I do not believe a repair will solve the issue, as it might happen again. I am requesting a refund to buy a new chest of drawers. Interestingly, I have the same three-drawer version from a different seller, and it is experiencing a similar problem. The furniture has been used as intended, and I have owned cheaper chests of drawers that lasted much longer. Six months is far below the expected durability for this product.

I purchased a cooker at the Newtownabbey store on November 2nd and paid in cash. The wrong cooker was delivered, and despite arranging for collection and delivery on November 13th, this did not occur. I am extremely disappointed with how Argos has handled this. Numerous promised delivery dates have gone unmet. It's now December 3rd, almost 6 weeks later, and I still haven't received the correct cooker. I keep getting told it's with the carrier, but I've been without cooking facilities for almost 6 weeks now. My details are: Eamon Doonan, 5E West Crescent, Newtownabbey, BT37 9DT. My order number is [redacted]30. I urgently need assistance.

I recently received a text at 9:33 supposedly from Argos informing me that I won a £[redacted] gift. The text contained a link: https:/bit.ly/Argos-2r5lqCx. When I clicked on the link, it directed me to a page requesting to log into my Argos account. However, the subsequent page asked for all my card details, which I did not provide. I suspect this is a fraudulent activity. The text was sent from the mobile number +[redacted]40, which goes directly to voicemail.

Hello, I wanted to raise a concern about my recent purchase. The order confirmation I received displayed the model number as Beko WTG941B1W for delivery. Upon inspecting the item today after delivery, I discovered that the model number is actually WTG941B3W, which differs from my original order and does not seem to be listed on your website. This discrepancy is troubling because certain programs I was expecting are not available on this model. I would appreciate it if you could investigate this matter. Thanks, Haris

I placed an order for a Nintendo Switch at the Leek Argos store and used my Lloyd's card for payment. When I went to collect the item in Leek, I was told the money was pending. I contacted my bank, and they confirmed the payment was sent to Argos. However, when I reached out to Argos, they stated there was nothing they could do and advised me to wait for the money to be returned to my bank account. This response is not satisfactory since the item was only reserved until today. This situation has caused me a great deal of anxiety, especially since this purchase is intended as a Christmas present and I do not have additional funds to make another purchase. I find it disappointing how Argos has handled this matter.

I recently received a text message from Argos, stating I won a £[redacted] gift voucher valid until December 12, [redacted]. The text came from the mobile number ending in [redacted]. I am unsure if this is a scam, so I have refrained from clicking on the link provided. I participated in a customer survey for Argos recently, where I could win a £[redacted] gift voucher; however, I am cautious about the legitimacy of this message. My name is Karen T. and my email is [redacted] Please provide guidance on whether this is a legitimate promotion or a scam.

I bought a Google Nest Mini on 26/11/19 from the AUL Snipe Retail Park branch for £35.79. I paid by bank card but haven't received the product I ordered. This also happened when I paid with PayPal. Two payments were taken but no product was ordered by your team. I was informed over the phone that there were issues due to Black Friday. I am requesting a refund into my account promptly. If not resolved, I will escalate this matter. I need the refund to purchase the product as a Christmas gift. It's frustrating to have the money taken without the order being placed, especially twice. Anticipating your swift action on this issue. Thank you. Mrs S. Worswick

I waited in line at Argos to purchase a swing set. After going through the entire process, I received a call yesterday morning stating they do not deliver to Northern Ireland. I find this situation entirely frustrating after waiting for so long. It seems like the staff should be aware of this policy. This experience was a complete waste of my time. I regularly shop at Argos, but I am thoroughly disappointed with the service provided. I expect a response from the company. I believe I should be compensated for the time wasted and the trouble I went through to find the product elsewhere. I have tried reaching out over the phone but was unable to speak with any managers. I am not satisfied with the way this has been handled.

Yesterday, I placed an order online and selected the option to collect from the store. I paid with my Argos credit card, and the payment was deducted. However, I have not received any confirmation from Argos. When I called this morning, they informed me that there was a website issue, and my order did not go through. They assured me I would receive a refund in 3 to 5 working days. I tried placing another order today, and the same thing occurred; the payment was deducted from my Argos card, but I did not receive any confirmation.

I bought a Hotpoint washing machine from Argos using my store card about a week ago. Unfortunately, the machine malfunctioned, causing water to flood my downstairs area overnight. My husband and I had to take a day off work to deal with the cleanup, resulting in lost wages. Hotpoint sent a technician who identified a faulty valve, which has now been fixed. However, I am dissatisfied with the situation. Hotpoint informed me that I need to address my concerns with you. Thank you, Sarah C., of Alnwick Close, Rushden, Northants.

Hello, I recently visited the Argos at the Headrow in Leeds and placed an order for two items for £15 each. My order number is [redacted]. I was informed that my order would be available for collection after 4pm today. The receipt I received only shows one order number ([redacted]/[redacted]) and not the second one ([redacted]/[redacted]) that Lucy confirmed. I would appreciate it if someone could verify that the second order will also be ready for collection. Thank you.

Hello, I recently bought an item on eBay to be delivered to Argos Ripon, but according to the Royal Mail tracker WM[redacted]68GB, it was sent to an Argos store in Halifax instead. The seller provided a photo of the Royal Mail proof of delivery to Argos Ripon unit 3 HG4 2AZ. The Ripon branch directed me to contact Argos, while Royal Mail suggested I speak to Argos as well. I'm just hoping that the item can be resent to the correct address before Christmas. Thank you, Mr. J.Howitt.

I want to share a recent experience I had at the Anlaby store that left me feeling embarrassed and upset. I had some items waiting for me to collect and decided to purchase additional items using love to shop vouchers. Despite being a regular customer who knows one of your colleagues, Gillian, I encountered a situation that made me uncomfortable. Gillian seemed unaware of a product I was interested in and even questioned its color options. After paying for my items, I browsed the store and decided to use the remaining vouchers. As I was selecting games, Gillian approached, took my shopping bag without permission, and removed the instax mini bundle claiming it was for her granddaughter, which contradicted her earlier lack of familiarity with the product. Feeling followed and unfairly treated, I made my purchase and left. The whole ordeal caused me great distress, leading to tears and a panic attack due to my anxiety. I hope to see a resolution to this upsetting incident.

I had a Bush stainless steel hob delivered on December 23, [redacted]. Two gentlemen attempted to install it but said I needed an electrician as they couldn't do it. They left the hob with me and I contacted customer service to request a refund of the £80 installation fee. I spoke to Lewis initially, who took my details but didn't call back as promised. I followed up on December 24 and the lady I spoke to assured me I would be reimbursed the £80. I am concerned about non-electricians installing electrical goods and noticed issues with my oven after their visit. I appreciate the customer service's help and hope to have the installation fee refunded without making a complaint. It is important to ensure that professional electricians handle installations in the future. Thank you. Delivery order: [redacted]73 Merry Christmas, C. Jones

I bought a Huawei P Smart [redacted] at the Sittingbourne Argos store just before Christmas as a gift. I asked for advice on a phone case and was told they could order one from another store, which I agreed to for £10. They provided a cover made of rubber-type plastic the next day, despite my uncertainty, claiming it was the only option. Today, a different store confirmed it was the wrong cover for my phone. Without a receipt, the Sittingbourne staff refused to help, with one unhelpful girl dismissing my issue. I am disappointed as a pensioner for having wasted £10 due to incorrect information from your staff. I hope for some form of compensation for this inconvenience. Thank you, Teresa Shearing.

I visited Skegness Argos on December 26th to collect 3 items I reserved online. The staff informed me that I had to pick up the items from the front as opposed to the back. Unfortunately, I tripped on a raised slab outside the shop and Evonne Berry from the neighboring shop kindly assisted me. Being 72 years old, I injured my ribs and chest in the fall. The staff mentioned that similar incidents have occurred before. I will be reporting this to the highways department promptly. I spoke with Argos complaints on the 27th, and they advised me to obtain an incident form from the branch. However, the staff at the store mentioned they only have forms for incidents inside the shop. I believe if my items were taken to the loading bay, this accident could have been prevented. It's essential for businesses to consider the safety of elderly and vulnerable individuals. Thank you, M Burton.