Argos Customer Service Issues

Subject: Complaint Regarding Cra-Z-Slime Super Slime Studio Dear Sir/Madam, I am writing to request an email address to address a complaint directly with the manufacturer. Recently, I purchased a Cra-Z-Slime Super Slime Studio ([redacted]) for £19.99 for my grandson. Unfortunately, we experienced issues with the product as it failed to create slime as advertised, resulting in a messy situation and disappointment for us. Although I no longer have the original packaging, I do have the receipt for the purchase. I understand that this issue is not your responsibility, but I would like to pursue the matter further with the manufacturer. Thank you for your assistance. Sincerely, D. Davis

On December 28th, I purchased a 2kw mini heater for £24.99 from Argos in Inverness. The heater was supposed to be quiet when operating, but upon testing it, the noise level was too high. I returned the item two days later requesting a refund, only to be denied because it had been opened and used. How can I know if an item is working properly without opening and testing it? I am considering seeking advice from Which? and Consumer Advice Scotland regarding my options since my refund was declined.

Regarding the Argos card with client reference [redacted], this matter is currently under police investigation due to outstanding debt. The authorities are seeking details about the order, including whether it was placed online or in-store, what items were ordered, the delivery location of the goods, and the individual who made the purchase. Despite informing the police of the situation, they have not received any information thus far. As we have the lasting power of attorney over this request, please provide us with the necessary details to assist with the investigation.

This evening, we attempted to order a furniture set on the Argos website. Upon inputting my credit card details, I encountered an issue. After speaking to a representative, I learned it was a rare payment pending problem. We attempted again with my partner's credit card, only to face the same issue. Another call led to the same explanation and suggestion to try an alternative method. Both cards had sufficient funds and are commonly used. Experiencing this problem twice was frustrating. The lack of resolution from customer service was disappointing. We are dissatisfied with this experience and have decided not to proceed with the purchase from Argos, taking our business elsewhere for a bedroom set worth approximately £[redacted].

In [redacted], my Argos card account was transferred to a debt recovery company. Despite setting up a payment arrangement, I recently discovered there's still an outstanding balance due. After numerous calls, I found out that Argos took back the account in October [redacted], halting the payment arrangement without notifying me. I'm frustrated that more than a year later, I'm receiving notices about this unresolved debt without any prior communication. I feel mistreated by Argos and I have lost trust in their business practices. Their "buy now pay later" option seems predatory to me, targeting vulnerable individuals who end up paying the price later on. I have decided to no longer support Argos and will avoid shopping at their stores in the future.

I recently drove on the A46 on Evesham Bypass from Twyford roundabout towards Cheltenham. A large Argos lorry was speeding and almost rear-ended my car. Due to heavy traffic, I had to pull into a lay-by, and the driver honked the horn while passing by. The lorry then attempted a risky overtaking maneuver by crossing into the middle lane with chevron lines. This was unnecessary as the traffic was bumper to bumper between roundabouts. The A46 is known for being busy and hazardous, and the lorry driver's behavior was reckless given the circumstances. This incident occurred around 3:50 pm on a Friday.

I purchased a Bush cooker in May [redacted], and it stopped working in February [redacted]. After contacting Argos, I was told I would receive a call the next morning to arrange for an engineer to come. When I called the next day because I didn't receive the call, I was informed that repairs in Northern Ireland take longer due to a subcontractor (SMC Services). Upon expressing my dissatisfaction to a manager about potentially waiting two weeks for a repair with a household of three young children and two adults and a cooker only 9 months old, I was told I have to wait for the engineer. I haven't emailed Argos yet, but their website states they will fix, replace, or refund items up to 12 months old. It's troubling that Northern Ireland is treated differently for repairs, going through a subcontractor rather than the main company. The manager's acceptance of a two-week wait without a cooker is concerning, especially given the situation and the short timeframe since our purchase. I have lost trust in the product and Argos, as the handling of this issue lacks customer care.

Order Number: [redacted]55 I received the above order on Tuesday, March 3, [redacted]. The delivery slot was initially set for 10am to 2pm, but I received notifications changing it to 11am to 1pm. Despite this, the delivery didn't arrive by 1.30pm. After contacting customer service, I was told the delivery was delayed until 3 o'clock due to bad weather and then traffic problems, which seemed inconsistent with the weather and traffic conditions. The item was finally delivered after 2 o'clock by a driver who mentioned being brought in from Dundee last minute due to staff shortages. Unfortunately, my daughter had taken time off work to wait for the delivery. This isn't the first time I've experienced issues with deliveries from your company. While I appreciate the refund offered for the delivery costs, the continuous inconvenience has made me reconsider future purchases from your company. In a competitive market, reliability in delivery appointments is crucial. I await your prompt response. Regards, Stuart L.

Hello Argos, My name is Roger Smith, and I reside on the IOW. On Monday, March 9th, I placed an order for a Doro [redacted] mobile phone. When I attempted to pay using five £10 Gift cards from my Daily Mail Nectar points, I was informed that only one gift card could be used per item purchased. Despite a 5% discount being offered for the misunderstanding, I chose to cancel my order. After seeking clarification from the Daily Mail, I returned on March 10th to repurchase the phone with my Nectar Argos Gift Cards. However, there was confusion among employees regarding the gift cards and the discount. Eventually, I was asked to use all the gift cards plus pay £4.95 or use one gift card and pay £44.95 with the 5% discount. Feeling frustrated by the ordeal, which cost me time and money, I express my disappointment in the service received. I hope to hear back soon regarding this matter. Thank you for your attention. Roger Smith

I am writing with a severe headache after running around at Argos to have my Magnitone Barefaced brush replaced. I bought it on 13.03.[redacted] and went to the Taplow store on 13.03.[redacted], where the customer service lady at 9:35 am said she couldn't help due to an expired policy. After speaking with customer service on the phone and getting advice to talk to a manager, I returned to the store with a complaint reference but was still denied a replacement. Despite the receipt stating the warranty ending on 13.03.[redacted], I was told it expired the day before. I feel misled and penalized. I urge Argos to honor the warranty as indicated and provide me with a replacement or voucher. I have been a loyal customer and spent thousands at Argos, and this treatment is disheartening. I won't give up on this issue.

I am owed £14.99 from Argos. I returned a faulty air purifier that cost me £[redacted].99. With the credit, I bought another air purifier for £99 and also wanted two sets of oils at £14.99 each, but they only had one set in stock. They ordered the other set for me, and when I picked up my order, I received only one set of oils. My receipts showed I had a credit voucher, but when I returned to pick up the remaining oil set, I was asked to pay £14.99. The manager insisted I needed the voucher, which I never received, only two green cards for feedback. Despite explaining they were not vouchers but feedback cards, I was told I couldn't have the oils without the voucher. I need assistance resolving this issue.

I purchased a 4-in-1 walker for my grandson at your Gosport store for £59.99. The package specified it was suitable for ages 6 months and up. Despite assembling it with my husband that evening, when my daughter brought our grandson over the next day, it was clearly too small. We promptly repackaged it unused in its original box. Unfortunately, when my daughter tried to return it to the store, she encountered a rude staff member. We were distressed to learn we could not return the item, which had not been used and the instructions inside indicated it was unsafe if the legs were not as shown. As a loyal customer with an Argos card and pet insurance, I hope you can help resolve this situation as the inability to even exchange the item feels unjust. Thank you, Mrs. H.

I had a negative experience at the store due to having to wear a mask as a vulnerable disabled adult. The staff's treatment was rude and dismissive, making me feel humiliated and uncomfortable by forcing me to shout my order numbers while standing far away. Despite wearing the mask recommended by healthcare professionals to protect myself and my family, I was treated poorly by the staff. This contrasts sharply with the excellent service I received at Sainsbury’s earlier. I will not be returning to Argos due to feeling disrespected as a disabled customer trying to follow safety precautions. The staff's attitude was appalling, making me feel like a leper. It's important for staff to not only follow hygiene measures but also have a respectful attitude towards all customers. Thank you for addressing this issue. - Hayley.

Good afternoon, My name is Lorenzo D'Antonio, and my address is Flat B, 86-88 Blackheath Hill, SE108AD, London. My phone number is [redacted]0, and my order number is [redacted]. On the 3rd of March, I returned a faulty microwave. I spoke to an Argos live chat team member named Shaun, explaining that I no longer had my Love2Shop card and requested an Argos gift card instead. Shaun confirmed this change, and I accepted the offer. However, after not receiving the gift card a week later, I contacted support again. I was assured for a second time that I would receive the Argos gift card within 72 hours. Following this, I called the Argos customer service number after 72 hours. They informed me that the refund had been processed to the Love2Shop card and could not be changed. As a long-time customer, waiting 20 days for an Argos gift card that was initially agreed upon, only to be told nothing further could be done, is disappointing. I hope this issue can be resolved promptly. Thank you.

Good evening, I visited the store today after placing an order online for in-store collection. Despite not receiving an email confirmation, the online status indicated it was ready for immediate collection, contradicting the information provided by customer service. I spoke with store manager Nichola at Sainsbury's Cannock about the discrepancies in stock availability. However, I was met with an unprofessional attitude as she accused me of being moody, which was not the case. Her demeanor, lack of respect, and dismissive behavior were disappointing, particularly from a manager during these challenging times. I expect a prompt response regarding this issue and will also be sharing my feedback with both Argos and Sainsbury's. It is essential for managers to be approachable and respectful, qualities that were lacking in this interaction. Thank you for addressing this matter promptly.

On March 13, [redacted], I purchased a Braun 7-in-1 beard trimmer and hair clipper MGK from Crawley Kingsgate Argos through Click and Collect with Order No [redacted]. The 1mm plastic stubble trimmer attachment flew off while using it and is now inaccessible behind the toilet. I believe Braun should have designed it to fit more securely. Due to health lockdown restrictions, I am unable to collect a replacement in person. I am willing to return the other parts without the original packaging. Although I understand there are more pressing matters currently, I would appreciate any assistance you can provide. Take care and best regards, L. Barber.

Hello, Order reference [redacted]21. I attempted to use the voucher below on the Argos website on March 5th. Unfortunately, the voucher did not apply, and I was charged the full amount of £[redacted].99. I am extremely disappointed by this experience and I have incurred additional bank fees due to insufficient funds. Please investigate why the voucher was not applied when I ordered the new washing machine on March 5th. I had to cancel the order as the delivery team refused installation. I am still awaiting a call back from DHL, without any contact thus far. Actions needed: 1. Issue a new working voucher. 2. Refund the £[redacted].99 for the canceled order; I have not seen this credited to my credit card after two weeks. 3. Provide £[redacted] as compensation for the poor customer service I have received. The lack of online chat availability has made resolving this issue difficult. Thank you for your attention to this matter. Best regards, Kiran

Hello, I encountered an issue with a Fitbit purchased from Argos as a Christmas gift. Despite reaching out to Fitbit three times, I have received unhelpful responses, being told to wait for updates. This response is unacceptable as there seems to be a known issue not only with my device but also with others as indicated by various forum posts and reviews. Fitbit seems unwilling to address the root of the problem and simply ends communication when pressed for more information. It's concerning that these devices are still being sold without addressing these widespread issues. The lack of mention of replacements, upgrades, refunds, or repairs is disappointing, especially considering the watches are not functioning as intended. I hope to hear your thoughts on this matter. Regards, Michael.

Subject: Issue with Purchase of Lenovo S340 Laptop Dear Customer Service, I am reaching out to address an issue with my recent purchase made on 03/04/[redacted], order number FT274119. I intended to purchase two laptops, one for myself and one for my father. After researching various websites, I chose the Lenovo S340 from Argos as it seemed the most suitable option. Upon collecting the first laptop on 01/04/[redacted], I was pleased with my purchase. However, when I picked up the second laptop for my father on 03/04/[redacted], I encountered some problems. The laptop I received had a slit security label, greasy fingerprints on the outer case, and a scratch on the screen. I attempted to exchange it at the Sainsburys store in Walton, but due to current circumstances related to Covid-19, they were unable to accept returns. This situation has left me with a laptop I cannot use, affecting my ability to stay connected with my high-risk father during this lockdown period. I believe the laptop I received had been previously returned and resold without proper inspection. I am open to any suggestions on how to resolve this matter promptly. Sincerely, Peter A.

Dear Customer Service, I am writing regarding a purchase I made on 03/04/[redacted] with order number FT274119. I had originally intended to buy two laptops, one for myself and one for my father. After researching various websites, I chose the Lenovo S340 from Argos. I collected the first laptop on 01/04/[redacted] and was pleased with it. However, upon collecting the second laptop on 03/04/[redacted], I noticed the security label was slit, the outer case was greasy, and there was a scratch on the screen. When I tried to exchange it due to the condition, I was informed that returns were not possible due to Covid-19. This situation is concerning as the laptop was meant to keep in touch with my high-risk father during the lockdown. I believe the laptop should not have been sold as new. I am unable to use it and cannot return it. I am willing to cooperate to resolve this issue as soon as possible. Sincerely, Peter Ashcroft