Apple Customer Service Issues

I've been trying to process a return for a week, but I can't locate the return button in my order. I would appreciate assistance from a customer service representative in coordinating the return of the item. I had to leave the US before receiving the item, so a friend was helping with the return. However, she was informed that only a gift card could be issued since I wasn't present. As I'm unable to process the return online myself, I would like guidance on how to proceed with the return and obtain a refund.

Dear iTunes, Subscription Confirmation APPLE ID: [redacted] INVOICE NO: IOS-72HZD92 TOTAL: $[redacted].99 DATE: Friday, 21 January [redacted] ORDER ID: 78HSL9VSKT9 This email is to confirm your subscription purchase. You have signed up for an iTunes Music Membership with a 1-month free trial through the Music Membership app provided by Apple Inc. The purchase was made on Friday, 21 January [redacted], for $[redacted].99, paid by card. You won't be charged during the trial period, but after it ends, your subscription will automatically renew at $[redacted].99 unless canceled by Sunday, 23 January [redacted]. For cancellation, contact our Customer Care at +1 ([redacted]) [redacted]-4.0.1.1. (Toll-Free). Regards, The App Store Team 1 Apple Park Way Cupertino, California, 95[redacted] United States I received an email about an iTunes subscription I did not sign up for.

I have been experiencing issues with every software update I have received over the last two months. Approximately every other day, my phone attempts to update, only to show a "Cellular Update Failed" message. Despite being connected to WiFi with over 60% battery, the update still fails. To resolve this, I connect my phone to the computer for assistance, but it freezes midway through the update process. As a result, I am forced to perform a complete restoration, losing all my apps and data each time. Restoring the phone is also time-consuming as it freezes during the process. I recently contacted T-Mobile tech support, and they mentioned discussing a replacement with Apple. As this issue has left me without a working phone for a significant amount of time in the past two months, I am considering switching to Samsung if this problem persists. I have been a loyal Apple user, but this recurring issue is becoming frustrating. Please consider sending me a replacement device to resolve this ongoing inconvenience.

Subject: Issue with Phone Repair at Service Center I would like to report my experience at the F1 Info Solutions and Services Lajpat Nagar Pvt Ltd location. After seeking help for a speaker issue on my phone, they changed the display without my consent. When my phone started overheating and having touch problems, they claimed it was physically damaged. I have been unable to use my phone for college for 17 days now, and I believe I deserve a replacement. The service center finished my warranty and damaged my phone, so I am requesting a resolution to this situation promptly. Sincerely, Faizan N. Contact Method: Phone Case ID: [redacted] Location: Jamia Millia Islamia, Zakir Nagar, Muradi Road

My ongoing case regarding the missing iPhone from web order W[redacted] has encountered multiple issues. After discovering the first device missing upon opening the packaging, Apple sent a replacement with an unknown serial number, which allegedly was confirmed delivered but not received. Despite seeking help from Apple support, they advised filing police reports due to the discrepancies in deliveries. The customer possesses UPS documentation showing the second delivery confirmed at a “Front Desk” unknown to them, since they live in a home without one. While seeking help at an Apple retail store, it was clear the issue requires higher-level attention. The customer's lack of English proficiency necessitates assistance from family for translation, stressing the importance of escalating the case to a senior advisor promptly with the acquired documentation.

The Apple ID that is currently in use is incorrect and outdated, as it reflects my information from before I got married. I am no longer utilizing the old email addresses and IDs associated with my previous name, Patricia Locke (formerly PLOCKE), which were discontinued when I got married. I now go by the name PATRICIA HITT, and all correspondence from Apple should be directed to my current email address, [redacted] Please ensure that all communications and verification numbers are sent to the correct email address. Additionally, contacting me via my cell phone number would be the most effective way to reach me in case of any messages or verification needs. I kindly request your assistance in resolving this matter promptly. Thank you.

I am still experiencing issues with the AppleTV app on my TV. Despite assurances from Apple representatives a few months ago that it was a known problem being worked on, the "Video Not Available" error persists. I have attempted various troubleshooting steps, such as restarting my Roku as suggested by Roku support (Apple confirmed it's their issue), reinstalling the app multiple times, and logging in and out to no avail. The problem remains unresolved, and I cannot even use Airplay to stream content from my phone to the TV due to a "Format is Not Supported" message.

My daughter upgraded to an Apple 13 and switched carriers. Her old Apple SE phone now serves as a play device for her sister. Due to both phones being connected under the same Apple ID, changes made on the old phone affected the new one. I mistakenly altered settings on the old phone, which inadvertently impacted the new phone. To rectify this, I created a separate email and changed the Apple ID on the new phone to the younger daughter's account. I then disconnected the old phone from the new one and updated the settings with my older daughter's email. However, the Apple ID still displays the younger daughter's email. I'm considering signing out to potentially resolve the issue, but I'm concerned it might delete data if it associates the Apple ID with the wrong email.

I've owned my iPhone 12 Pro Max for over a year and always take good care of it. After a recent software update, my phone started having various issues. Firstly, the sound wouldn't work at times, affecting calls and notifications. Secondly, the screen glitched and closed apps randomly. Most concerning, the touchscreen only worked in specific areas, making it unusable. Despite not damaging the phone, Apple's Genius Bar mentioned a hardware issue needing a $[redacted] fix. Customer service was unhelpful and accused me of causing the problem. I want a resolution without paying for a repair that isn't my fault. It appears others faced similar issues post-software update on iPhone 12 Pro Max. I seek assistance to resolve this frustrating situation. Thank you.

I would like to inquire about the devices connected to my network. Additionally, could you please remove any third-party software from my devices, including my current phone and the Ring cameras in my home? I recently discovered live streaming from my bedroom without my knowledge or consent. There have been unauthorized data collection and charges from my bank account that I attempted to rectify multiple times. Despite only having an account in the app store and not iTunes, I have been charged numerous times by iTunes. Due to issues during the pandemic in [redacted], my iPhone is locked by Apple, and I will not be using your services again. However, I noticed ongoing charges on my account, and it seems your software has been present on my phone for the past four years without my consent.

I am facing an issue with my iPhone 8. I tried to sell it, and someone interested claimed there were iCloud problems on his end. To test it, he asked me to sign in with his iCloud account on my phone. After I did, he changed the password, demanded money, and then blocked my phone on 05/29/[redacted]. I have proof of the deceitful correspondence and the iCloud account details I used. I reached out before for help but only received a general support link. The official Apple representative in Armenia suggested contacting you. I can provide all necessary evidence if needed. Please assist me in unlocking my phone. Thank you.

I have a current AppleTV+ account that is set up for automatic credit card payments. Unfortunately, my credit card was lost, and I had to replace it due to security reasons. As a result, my recent bill wasn't paid. Now, with a new card and number, I am trying to update my billing information. However, I am encountering an issue with my login credentials, even though I have not modified them since creating the account. I am seeking assistance to update my payment details to continue using AppleTV+. I would appreciate support via text message on my cell number [redacted], as I am unable to receive texts on my home number [redacted]. It is proving challenging to resolve this without being able to speak with a customer service representative directly.

I'm a visitor from Los Angeles, and unfortunately, I was a victim of pickpocketing in Paris, resulting in the loss of my new phone. Strangely, I received a text from someone claiming to have found my phone and turned it into an Apple store. They urged me to use Find My Phone, despite me not having the necessary passwords to do so. The individual's insistence on me locating the phone was unsettling, especially since he could contact me using my phone number. The link provided to track the phone turned out to be a fraudulent site. I am currently in Los Angeles and willing to cover shipping costs for the phone's return. I am worried about erasing the phone's data while transferring it to my new device, as I have valuable information such as contacts, photos, and banking details on it. The person contacting me, who now seems unresponsive, can be reached at the email address [redacted]

I have a 15-inch MacBook Pro mid-[redacted] model with my previous macOS being Big Sur. Recently, I upgraded to Monterey by clicking on the Monterey picture in the App Store on July 21, [redacted]. After the upgrade to Monterey 12.5, I worked on some documents in Pages, saving them in my Documents folder with my usual naming convention, but now I can't locate them. Additionally, none of my previous apps, documents, or settings from my old Mac setup are available, and the system only recognizes me as a guest user when I log in. How can I resolve this issue and retrieve my missing documents and settings?

I own two MacBook Pros. The one with the serial number C02CX008MD6N has a damaged keyboard. This issue occurred during the COVID lockdown, and since I couldn't get it fixed immediately, I started using my other MacBook Pro. I visited the Apple Store on State Street in Santa Barbara with the damaged MacBook, but we were unable to send it out for repairs due to a discrepancy with the Apple ID and password. It seems to be different from my other computer. Additionally, my iPhone stopped making calls during COVID, although it still functions for internet use. I had purchased insurance for it at Best Buy. I plan to send it to you for repairs, although I don't have the serial code on hand, assuming you have it on file. Could you please arrange to send me the packaging necessary to ship both devices to you for repair?

I urgently need help! I own an iPhone, MacBook Pro, and iWatch. I recently found out about the Apple security patch but have not used my MacBook Pro or iWatch in over a month due to illness. I assumed they would be safe if switched off and have only been using my updated iPhone for now. Tonight, while browsing on DuckDuckGo, a pop-up on my iPhone appeared regarding my Apple ID and phone number being used for iMessage on a new Mac named "Calla's MacBook Pro." The pop-up lacked guidance on how to address this issue. I have accessed my MacBook Pro without issues and am currently downloading macOS Monterey. Is this version equipped with the necessary security patch? I am worried about the information someone might have, especially my personal phone number. Your assistance in ensuring my privacy and security is greatly appreciated. Best regards, —Calla

I signed up with Apple in [redacted] after a breach on my Android device, not realizing the difference between Android and iOS until recently. I believed the issue was resolved with Apple before. I am concerned that during the country's shutdown, people might exploit the situation, especially for those like me who struggle with technology and lack support. As winter approaches and the country may shut down again, access to government services and communication is vital. I would like Apple to address the charges they left me to face and the copyright issue related to them obtaining my information under the guise of helping with the breach. GitHub and Amazon were also involved, with Amazon disputing charges until I intervened and was possibly put on a watchlist. Thank you.

I recently switched my phone number from [redacted] with AT&T to Verizon Visible. After resetting my iPhone 11 Pro due to a forgotten passcode, my phone service was disrupted. I couldn't receive the verification code sent to my old number, nor do I have the debit card associated with the bank account on file. However, I can access my email addresses at [redacted] and [redacted] I'm willing to provide a copy of my driver's license and Social Security number to help verify my identity. I urgently need to restore my backup and hope to resolve this issue promptly.

Name: Christina Daugs Case Number: [redacted]19 Case Title: Refund Request Contact Information for the Case: Christina Daugs Product in Question: Billing & Accounts Request for Refund of Overpaid App Invoice! Dear Sir/Madam, I am contacting you regarding an issue where I accidentally purchased the Taimi app subscription "Lifetime Subscription" twice, once on 18.09.22 and again on 21.09.22, resulting in being charged twice, each time for [redacted].99€. I kindly request a refund of the duplicate charge of [redacted].99€ to be credited back to my Visa account. I have already become a "lifetime" member of the app with the payment made on 18.09.22 and wish to continue enjoying the Taimi app, which I like very much. Note: Typically, setting up a payable account on an app should not result in being double-charged when deleting and reinstalling the app. Unfortunately, the Taimi "Lifetime Subscription" model did charge my Visa account twice, which I find unfair. I hope for your understanding and a positive resolution for me! Thank you for your effort and comprehension. Best regards, Christina Daugs • Lifetime Subscription Taimi: LGBTQ+ Dating & Chat 21st September [redacted] [redacted].99€

I would like to reach out to the Apple team to inquire about the contact information for the marketing department or the relevant department responsible for technical development. I regret any confusion, as I may not have directed my request to the correct area within your company due to a lack of contact information. My name is Ruslan, and I reside in Ukraine with my family. Like many people worldwide, I am an avid mobile phone user. Recently, I have conceptualized an exclusive and innovative idea that transcends the technical specifications of mobile phones across all brands. I believe this unique feature would resonate with customers and enhance the appeal of a new phone model, offering significant value. I am eager to share my idea and am open to discussing potential benefits following necessary evaluations. I trust that this collaboration would be mutually advantageous. Kindly respond to the email address this message was sent from. Thank you in advance for considering my proposal. I wish success to all involved. Warm regards, Ruslan.