American Airlines Customer Service Issues

I'm reaching out about an issue with my bag that didn't arrive on my flight from Philadelphia to Harrisburg. The staff at the baggage area informed me that my bag stayed in Philadelphia and assured me it would be delivered the next day. When it finally arrived, the driver mentioned it had been damaged during transit with no accompanying paperwork. Despite filing a claim, I was surprised to find out there was no record of it after several days. After multiple attempts to follow up and being on hold for extended periods, I am yet to receive any updates. I have the baggage ticket and PNR number, but without a claim number. The damage to my recently purchased bag is quite severe, with one wheel missing and another one partially torn off. I am eager to get in touch with someone to address this issue promptly. Thank you, Randy B.

I had a frustrating experience traveling from Kansas City to Phoenix on 7/1/[redacted]. Our flight, [redacted], was delayed due to a mechanical issue, experiencing minor turbulence. Upon arrival in AZ, we circled Flagstaff due to monsoon-related crosswinds, then got diverted to Las Vegas. After confusion at the airport, I arrived at my hotel at 2:30am CT, for what was meant to be a short trip from 7/1-7/5. I faced further delays with my flight rescheduled from 9am to 12:30pm, eventually departing at 1:45pm on 7/2. This unexpected turn of events disrupted my plans and left me exhausted as I was awake for nearly 24 hours. What was supposed to be a special weekend with my fiancé turned into a disappointing ordeal. I hope for a chance to redo this weekend to have a better experience.

Subject: Issue with Missing Luggage on American Airlines I recently experienced an unsettling situation with my luggage while traveling with American Airlines. My bag, which was checked in Johannesburg (JNB) on a journey involving international and domestic flights, got mishandled due to separate confirmation numbers for each leg of the trip. Despite my efforts to address this issue promptly upon arrival in Albuquerque (ABQ), the bag did not make it to me. Throughout the process, I made numerous attempts to reach out to American Airlines for assistance. Despite several communications with local and central baggage offices, the responses were automated or inconclusive, leading to prolonged uncertainty regarding the whereabouts of my bag. Most recently, a phone call from American Airlines informed me that they deny any responsibility for the missing bag. Feeling frustrated by the lack of progress in resolving this matter after a month of back-and-forth interactions, I seek guidance on further steps I can take to locate my bag and hold American Airlines accountable for the mishandling of my luggage. Thank you for your attention to this matter. Sincerely, Susan R. Copus Additional Flight Details: - June 7: BA0056/AA6446 JNB to LHR - June 8: AA51 LHR to DFW - June 8: AA941 DFW to ABQ Booking References: - [redacted][redacted] (ANHAKO) - [redacted]77 (AZGHWR) Baggage Reports: - ABQAA[redacted]0 filed on June 8 - DFW Lost Item Report #V10635/22 filed on July 3 - AA Lost Item Report #[redacted]0 filed on July 15

Hello GetHuman, I need assistance regarding my recent trip on American Airlines from St. Louis, MO, to Santorini, Greece, where I had major issues due to flight delays and missed connections. The delays caused by AA Crew shortages resulted in additional costs and a 13-hour delay at my destination. The return trip was also problematic, with a canceled flight from Chicago to St. Louis due to another crew shortage. The vouchers provided for accommodation at a Hilton Hotel were useless due to no vacancies, leading to more out-of-pocket expenses for myself and other affected passengers. Despite using my Frequent Flyer Miles, I had to cover $[redacted].00 in expenses due to these disruptions. I have been unable to reach American Airlines by phone and haven't attempted emailing yet. I hope for assistance in getting a refund for my additional costs and miles used during this stressful and extended journey. Thank you for your help. Joe

I am following up on my mishandled bag, detailed in my previous messages. Here's a summary of the situation with American Airlines: - The bag was labeled as "unclaimed" from flight AA51 to DFW from Heathrow/LHR. - It was checked in at JNB for flight AA6446 and arrived in DFW from AA51, but was not tagged for final destination ABQ on AA941. - My contact information is on the tag, but I have not been contacted. - There is also a tag from the travel insurance company on the bag. - During an online chat with AA on Jul7, I was informed the bag is in the DFW baggage claim and would be expedited for delivery. - The bag passed through Customs, confirming its arrival. - AA acknowledged the bag wasn't tagged for ABQ and I believe it is in DFW with a DFW tag. - Despite repeated emails to AA, automated responses asking for patience have been received. I kindly request a search in the system for the DFW destination bag. Thank you for your assistance. Regards, S.R.C. [redacted] [redacted]

My flight was delayed for over 5 hours due to an engine replacement and a broken tow bar on the track. Despite the non-mechanical initial delay, I had to sit for over 2 hours without being offered water, only to be told I could not have bottled water but soda and drinks were freely given to others. I ended up having to buy food and was charged three times for my bag. Yesterday, I had already pre-checked my bag after receiving a text from the airline at 1:27 am. Your delays also led to me paying for rides to and from the airport. The stress of the situation exacerbated my documented disability, both physically and mentally. A $[redacted] flight credit is not sufficient for the inconvenience, as I specifically chose your airline due to the convenient gate connections I initially had. The financial, emotional, and physical toll this experience has taken on me warrants a compensation of $[redacted]-[redacted] for the over 3-hour delay.

Urgent help needed! My son is stranded at LAX as his flight [redacted] has been rescheduled multiple times. He is running out of essential supplies such as food and water. I transferred $50 to his PayPal account, but he is having trouble using it to make purchases due to issues with QR codes. The situation is particularly worrisome as he has a connecting flight to Chicago and then to Buffalo. He has been awake for over 24 hours and is reluctant to fall asleep at the airport for fear of missing his flight. It is his first solo journey, and I urgently require assistance from a customer service representative to resolve these issues promptly.

My family and I arrived in Perdido Key, FL, for our annual beach vacation a week ago. Unfortunately, our American Airlines flight AA575 from DFW on 7/24/22 was significantly delayed due to mechanical issues. Despite reassurances from the Captain, we faced a 4-hour delay, including deplaning, waiting for repairs, and accommodating late passengers. Our arrival in Pensacola was further complicated by a lack of ground crew. Our return flight, AA2671 on 7/30/22, also experienced delays, inconveniencing our young sons. I reached out to the Executive Platinum line to switch flights, resulting in additional expenses for a hotel and rental car in Pensacola. As a loyal customer, I am disappointed by the lack of care and organizational issues faced during these flights. I hope for a smoother journey home and seek reassurance regarding American Airlines' commitment to customer satisfaction and loyalty.

On the day of my flight, American Airlines canceled my flight and gave me the option to fly the next day or get a refund. I chose a refund and was informed it would take 7-10 business days. It's been three weeks, and after a recent phone call instructing me to send a complaint email, I received an unsatisfactory response offering me $50 in travel credit without addressing my refund request. I later discovered that my refund was denied just two days after I requested it on 7/19, but I never received a notification explaining why. I've now emailed another address questioning the denial and requesting an immediate refund. Since American Airlines canceled my flight and I had to buy a ticket with another airline, I'm frustrated by the lack of assistance in resolving this issue. Hoping to reach a competent customer service representative who can understand my situation and assist promptly.

Dear Customer Service, I recently flew from Paris to the USA on your airline and purchased a first-class, same-day, one-way ticket. Unfortunately, I encountered an issue with my seat - it would not recline properly and I couldn't use the leg portion. The Asian male flight attendant in first class tried to manually adjust it but was unsuccessful. He advised me to contact AA for a refund as the seat was not up to AA standards, and I was unable to fully enjoy the first-class experience that I paid for. This happened on my flight on July 29, [redacted]. I've flown first class with other airlines numerous times and never had such an issue. I appreciate any assistance you can provide in resolving this matter promptly. Thank you, Carolee

I was on a flight from Ecuador to Tucson, AZ and unfortunately lost my wallet, which had important items like my driver's license, military retired ID, and credit cards. Despite being reassured by the local lost and found and the gate staff that my wallet would be mailed to me, I later discovered it was not the case. The wallet was to be sent to the corporate offices after 5 days, leaving me without it for two months now. I am seeking assistance from someone who genuinely cares to help locate my wallet and ensure it is sent to me promptly.

My flight was cancelled, and I needed my bag for a different flight. I was assured I would have my luggage within an hour to an hour and a half. However, I ended up waiting over 6 hours without any updates. Frustrated, I left to stay in a hotel overnight. When I returned a few hours later to catch a flight with another airline, my ticket was canceled due to booking issues by SATO Travel. At the American Airlines ticket counter, I aimed to reschedule my original flight and retrieve my baggage. Despite being told the night before that American Airlines had my bag in their office, there has been no progress in locating it, even three days later. The lack of clear information or assistance is concerning as I urgently need my belongings. I hope to resolve this quickly as I cannot afford to replace these items right now.

I am traveling from India to Mexico to the US. My flight from Mexico to Boston via Dallas on August 21st with American Airlines had a connecting flight from Dallas to Boston canceled. It was rescheduled to arrive in Boston on August 22nd via Philadelphia. Due to this delay, I had to stay overnight in a hotel. Because my meeting was in Philadelphia on the 23rd, I requested my final destination to be changed to PHL during the rerouting. Initially, my baggage was checked through to Boston from Mexico, but I asked American Airlines to change it to Philadelphia. Upon arrival in PHL, my luggage was not delivered and was sent to Boston instead. This situation has left me without my belongings for the past two days, forcing me to purchase new clothes as my suitcases are stuck with the airline.

Dear Sir/Madam, I hope this message finds you well. I urgently need you to contact me via email regarding an issue I am encountering with Travel Up. I booked an American Airlines flight to Orlando in September through them. Their customer service is challenging to reach by phone, and their responses via email differ from the information provided by your agents. I wish to change my booking date, and I am displeased with the poor customer service I have experienced. As I write this at 8:29 am in the UK, I have been in the call queue with Travel Up for 41 minutes, despite an estimated wait time of 32 minutes and being second in line. Previously, I was 13th in the queue, with over an hour of waiting time. When I emailed Travel Up, I received conflicting advice on flights and was not given the option to credit my account, unlike the help I received from an American Airlines representative. I feel let down by the service provided by Travel Up and would have chosen to book directly with American Airlines had I known the difficulties I would face. I would appreciate a prompt response to resolve this matter. Thank you, Mimi

Antonia C. Cardenas Phone: +34 [redacted] [redacted] [redacted] Flight Numbers: AA1610 / AA776 Good morning, I would like to formalize my complaint as on August 4, [redacted], my flight from New York to the Dominican Republic was canceled without prior notice. Upon arriving at JFK Airport on that date, I was informed of the cancellation without any prior notification from your end. The service I received was quite poor, and after several hours of insisting, I was distressed due to the lack of assistance. I had a health issue due to the stress and demanded to speak to a supervisor as I was told I had to travel the next day. I could not afford to miss my flight as I had an important commitment in the Dominican Republic. After experiencing this health problem and insisting on assistance, I was provided with another flight with a different airline. Unfortunately, I missed my commitment because I did not arrive on time. Due to all the problems encountered, I am requesting compensation for the flight cancellation without notice and for the emotional and physical distress caused. I look forward to your prompt response and thank you in advance. Regards.

I had purchased a round-trip flight from Yuma, AZ to Boston, MA for my son's May [redacted] graduation. Due to Covid-19, I had to cancel my flight and received a credit of $[redacted].79. Despite American Airlines extending the credit deadline, I have been unable to travel due to the pandemic and my responsibilities as a caregiver for my elderly mother with health issues. I kindly request to convert my flight credit into a voucher for my son to visit his grandmother this Thanksgiving or Christmas. Understanding the situation, I am open to receiving a reduced voucher as a penalty. I am hopeful for a compassionate consideration of my request. Thank you for your prompt attention to this matter, given the urgency.

Hello, I contacted customer service on September 10th to cancel a flight I mistakenly purchased less than an hour prior. They assured me over the phone that the cancellation was processed, and I was expecting an email confirmation along with the refund, which I have not received yet. Reservation: AIAGTV Ticket number: [redacted][redacted] Full name: Graciela Fabiana GALIPOLO CATSIGERAS AA Advantage number: D54JJ66 Payment: $[redacted].30 on Visa ending in [redacted] I booked the incorrect flight from LAX to EZE instead of SFO to EZE due to a website error. I have already purchased the correct ticket and completed my journey successfully. Please resolve this issue promptly as I am in need of the refund. Thank you, Graciela

I am unsure how to make use of a $12 per person meal voucher when an overnight stay is inevitable. The voucher won't cover meals adequately. I can submit my DoorDash receipt because no food options were open at JFK upon arrival. Additionally, as my stay extended a day, my parking fees in the RIC car garage will increase, and I would like reimbursement for that adjustment. I am requesting reimbursement for my flight tickets, the dinner costs not covered by the vouchers, and a refund for my unused Wi-Fi subscription due to several hours of inability to connect. If this is the treatment offered to priority members, I will caution my colleagues against flying with American for military trips and consider contacting Defense Travel Systems to terminate their contract. This entire experience is frustrating. I also desire compensation in points for the inconveniences faced during this journey.

I had a flight booked for my daughter's wedding in June to Montana, which I unfortunately had to cancel due to a natural disaster. This was a rebooking from a [redacted] flight canceled due to Covid and the wedding postponement. As senior citizens on fixed income, this trip was a dream for us. I was informed that I couldn't receive a refund as it was the second cancellation and we had to book by September for travel by December. We can't afford to do that and currently cannot afford any trip. I request a refund or credit for a future year as circumstances won't allow us to fly soon. I hope for your understanding as this was beyond our control. Please extend the credit for another year, or I may need to seek further assistance. Thank you, Deborah McKillop and Daniel. The flight was booked under EJLVGO on March 7, [redacted], for departure on June 23, [redacted].

I need assistance booking a flight via phone as I am not comfortable using the computer. I attempted to contact American Airlines through various phone numbers, but each time encountered different recorded responses. One number indicated service was not available, another stated the call could not go through, a third mentioned the number was out of service, and the last one said there was a high call volume. I also tried the "chat with an expert" option, but was redirected to a page requesting my credit card information for a fee, which was unnecessary as I just needed accurate phone numbers for AA. My only option remains to call the [redacted] number and hope for a response. I am frustrated with the lack of reliability in reaching AA and concerned about their support in case of an emergency. Despite being a loyal customer who frequently flies first class to visit family during the holidays, this year's experience has left me disillusioned with American Airlines' operations and their customer service availability.