Amazon Customer Service Issues

To whom it may concern, I recently purchased Apple AirPods from Amazon as a birthday gift for my brother. Unfortunately, upon delivery, I discovered that the Apple AirPods were missing from the Apple case which was sealed. This was my first order on Amazon, and I expected better from such a reputable company. I kindly request that this issue be addressed promptly, either through a refund or by receiving a replacement pair. I have not linked my Amazon account to my email, but it is associated with my mobile number, [redacted]4. Thank you.

I received the item mentioned above in a broken condition. Please provide a replacement. --- I received the above-mentioned item in a broken condition. Please replace it. --- I received the mentioned item in a broken condition. Please replace it.

Last March, I purchased a Microsoft Surface laptop with a 4-year accident protection plan from Asurion through Amazon. In February this year, I accidentally dropped my laptop, resulting in a broken mouse trackpad. After sending it to Asurion in early March for repair or replacement, the process which was estimated to take 10-12 business days has been prolonged. As they are unable to fix the trackpad, I am awaiting a replacement laptop. The replacement suggested by Asurion is a different color and price from the original. Despite having a plan covering a replacement laptop with a cost range matching my original purchase, my interactions with Asurion's staff have been unhelpful and frustrating. Despite being directed to Amazon for assistance by the last supervisor I spoke with at Asurion, I believe it's not Amazon's responsibility to resolve issues with another company's service. I am inquiring if Amazon can assist in replacing my laptop. I suggest considering alternative companies for laptop insurance as my experience with Asurion's customer service has been extremely disappointing.

I'm Ann Thomas. I placed an order for Jenee Ventures stretchable pants last week. I received a message saying it was delivered and signed for by Ann Thomas, but I never actually got the product. Could you please provide information on who signed for the delivery on April 8? I made an online payment for the pants and I'm disappointed with the delivery process, especially since I can't find any contact details for the delivery agent in the tracking information.

I have spoken with an Amazon representative regarding this issue, but we have not reached a resolution yet. It seems that Irene Charles from Florida's account activity is being sent to my wife's email address. I've included a sample email below for reference. Please assist in resolving this issue promptly. Thank you for your attention to this matter. Regards, L&S Loewenthal You are sending Irene's activity to: [redacted] From: "Amazon.com" <[redacted]> Subject: Your Amazon.com order of "Cilucu Flower Girl Dresses..." and 1 more item has shipped! Date: April 8, [redacted] at 11:44:19 AM GMT+3 To: [redacted] Reply-To: [redacted] Hi Irene, your package will arrive: Tuesday, April 9 Track package delivery ON THE WAY Cilucu Flower Girl Dresses... +1 more item Order #[redacted]-[redacted] location SHIP TO Irene charles (sxm) Inter line box# [redacted], ... price SHIPMENT TOTAL $37.98

Every time I try to log in, I am prompted to reset my password. Despite following the procedure multiple times, it keeps asking me to reset it which is frustrating. I have reached out to customer support several times, and I urge you to review my account details to resolve this issue. I enjoy your service and would like to make purchases from your company. The contact details linked to my account are as follows: Elizabeth Howland, [redacted], [redacted] Franklin SE Grand Rapids, MI [redacted], under the name Lizzietesh1935, phone number: 1-[redacted]. I hope this information is sufficient for you to address the problem promptly.

Hello, my name is Konstantinos Papargyriou from Greece. I received a gift card from my cousin in Germany to make a purchase on Amazon. The order was placed before Christmas, but the item has not arrived yet. My cousin contacted Amazon yesterday and was told to have me reach out. My email is [redacted] and the order number is [redacted]41-[redacted] for the Erima Function Children's Soft Shell Jacket in turquoise petrol/black, size [redacted]. Please advise on the next steps to resolve this issue.

Dear Sir/Madam, I am writing to request your kind assistance. Previously, I used the email [redacted] for my Amazon account. However, since I no longer work at the University of Wisconsin Madison, I no longer have access to this email. Unfortunately, I can't log in to my Amazon account or my corporate email [redacted] I no longer use Amazon Prime but noticed monthly charges on my VISA Mastercard. I'd like to close my [redacted] Amazon account and stop these charges. I am unable to do this myself without access to my account. Looking forward to your prompt response and understanding. Best regards, Kristina Butaeva

We have canceled our Prime Membership three times, yet we are still being charged. No one in our household has agreed to reinstate our subscription, which was originally canceled in August [redacted]. We request that all charges for Prime Membership be refunded to our account. Keith Clar [redacted] Christine Bailey-Clar [redacted] [redacted] Hook Road Farmington NY [redacted] Since these unauthorized charges persist, we will be contacting the NYS Consumer Protection Division for assistance. We appreciate your cooperation in resolving this matter. Sincerely, Keith and Christine Clar

I've noticed an Amazon Prime truck parked outside recently. It seems odd as it doesn't deliver anything in the neighborhood and appears to be overly curious about the building and vehicles here. It would be more professional for Amazon to focus on their deliveries rather than being intrusive. Collecting information in such a manner could lead to wrong decisions and potentially harm individuals due to unethical practices. I would address this with Jeff Bezos if I had his contact details, but as I don't, I urge them to refrain from being overly inquisitive. I've faced challenges and now just seek peace in my limited circumstances.

I am noticing ongoing charges on my credit card for Amazon Prime Membership that began in June [redacted]. I do not remember intentionally subscribing to Prime Membership and have not utilized any Prime benefits in my purchases. I only have records of the credit card charges and do not possess an account number. I am requesting the cancellation of this membership and, if feasible, a full refund for the 9 to 10 months of charges. The credit card billed belongs to B. Wolter, residing at [redacted] 9th Avenue, Wisconsin Dells, WI [redacted], with the account number ending in [redacted].

I purchased an item as a Prime member on March 23, [redacted], with order number [redacted]-[redacted]. The product advertised a "[redacted]% SATISFACTION GUARANTEE," which led me to believe I could return it if unsatisfied. However, the item, a slip loop collar, is not only cheap but also dangerous due to the risk of strangulation. I attempted to return it but discovered that it cannot be returned. I feel misled by the overseas company, which uses misleading tags to appear American-made. I am requesting a full refund for what I believe is internet sales fraud.

During my recent trip to the States, I ordered a laptop, three bundles of hair, and a frontal, but unfortunately, the delivery guy left the items unattended on the front porch, and they were taken by someone else. Despite my efforts to locate them through the front desk and multiple attempts to reach out, the items are still missing. This is quite disappointing as other orders were successfully delivered. I urgently require assistance as these items were meant as a gift for my sister. The purchase was made under the account name Jessi Errar via [redacted] I would appreciate a refund for the undelivered items.

I bought a hearing aid that quickly stopped working, and a replacement I received has also failed. I had an appointment with a neurosurgeon in Miami, although I live in Fort Lauderdale. Unfortunately, the hearing aid malfunctioned, and the neurosurgeon declined the appointment. I now need to go back to Miami when I get one that functions properly. This inconvenience might lead to permanent damage to my spine due to the extra time required.

In May [redacted], my Amazon account was hacked. A $[redacted] computer gaming item was ordered, but the shipping address remained mine. Upon noticing the unauthorized purchase, I found my payment methods deleted with no trace of the order. Amazon acknowledged the hack but failed to follow up as promised. Contacting them led to a frustrating email exchange without resolution. Despite canceling the credit card to prevent further charges, reimbursement hasn't been provided due to Amazon not instructing me on returning the item. Nearly a year later, I'm still stuck with the unwanted product and accruing interest on the charge. Initially, I sought return instructions and a credit refund. Later, I requested compensation for the interest paid, to no avail. At this point, I simply desire guidance on returning the item and a full refund, even though the order and item don't appear in my history.

I need to return the fogger I purchased. It's too large for my one-room living situation with my sensitive, disabled landlady, who cannot have such strong scents in the house. I regret not researching it more before buying it, along with the cedarcide product. Dealing with mites is exhausting, but I will have to find a different solution. I have more products coming, like one gallon and a spritzer, which I also don't want to receive. Is it possible to only be charged for the quart portion? I rely on Amazon due to not having a car; would they be able to pick up the fogger when delivering my other items for a fee? I understand it might be a lot to ask, but I would greatly appreciate any help. Thank you.

Dear Sir/Madam, I am encountering difficulties placing an order for the Women's Swiftwater™ Braided Webbing Flip - Crocs in black, size U.S 8, as the site is not recognizing my ZIP CODE. I have successfully ordered from Amazon before using the same address details as I am providing. Address: Michelle Abel Moshav Sde Nitzan 55 D.N Hanegev [redacted] Israel Phone: +[redacted]64 Email: [redacted] Could you please help me resolve this issue so I can proceed with my purchase? Thank you, Michelle Abel

I attempted to contact your customer service department multiple times but encountered issues. After being disconnected and put on hold for extended periods, I decided to reach out again. The package in question is an Amazon Prime delivery that was incorrectly sent to the wrong address and house. It is not my responsibility to ensure accurate delivery. These repeated incidents explain why customers may not receive their packages. The inability to deliver to the correct address is concerning. Is this the standard treatment for all customers experiencing delivery issues? I may have to dispose of the package due to the service quality and the errors made. I appreciate your assistance in resolving this matter promptly. Thank you.

Hello, I have been trying to reach you with no success. I have contacted you multiple times but have not received a response. I canceled my Amazon Prime subscription a few months ago due to financial constraints caused by my disability. However, I noticed that I am still being charged each month for a service I no longer use. These unauthorized charges are causing my bank account to be overdrawn, resulting in additional fees that I cannot afford. I kindly request a refund for the unauthorized charges. You deducted $13.15 and refunded only $6.58, leaving me at a loss. To prevent further financial strain, I ask for the full refund of $13.58 to cover the amount withdrawn from my account. Your prompt attention to this matter would be greatly appreciated. Thank you. Best regards, Christine M. April 10, [redacted].

Hello! I recently made a purchase on Amazon.it scheduled for delivery today. However, when tracking my order this morning, I discovered it was suspended for payment verification. They are requesting a card statement, but I use a debit card and only have an account statement without card details. They need the statement to show my billing address and last 4 digits of the card. As I am unsure how to upload this, I need assistance to resolve this promptly as I have a limited timeframe for delivery. I am currently in Kenya; is there a way to contact Amazon.it by phone? I appreciate any help. Thank you.