Amazon Customer Service Issues

Dear Sir/Madam, I am reaching out to you on behalf of the University of Exeter RAG society, a charity organization dedicated to fundraisers that benefit chosen charities. With freshers week approaching, we are planning various social events and are seeking prizes to enhance the experience for participants. We are interested in the possibility of you sponsoring gift cards or vouchers as prizes for our events. Your support could not only benefit our cause but also increase exposure for your services among the student community. Providing prizes could attract students to your business and potentially convert them into loyal customers. We value any assistance you can offer and believe that this collaboration can be mutually beneficial in terms of promotion and marketing opportunities. I eagerly anticipate your response to discuss this further. Thank you for considering our request. Best regards, Amani Gardner (Sponsorship Officer)

I purchased "The Deluge" by Henryk Sienkiewicz and only received volume 1 instead of both volumes as described. The book I got has [redacted] pages, not the [redacted] pages as listed for the complete set. Thriftbooks suggested using the yellow "return or replace" button, but I couldn't find it. They advised contacting Amazon if the button wasn't available. After speaking to Amazon customer service briefly, the call was disconnected, and now when I try to call back, the system prompts me to send a text instead of speaking with a representative. I simply want to discuss getting a refund for the incomplete order and am unsure how to proceed.

I am experiencing difficulties logging into my account. A notification regarding unusual payment activity on my Amazon account appeared, leading to a temporary hold being placed on it along with pending orders. If my payment information isn't confirmed within 72 hours, pending orders will be canceled. To resolve this, I visited the Amazon US store to follow the provided on-screen instructions but didn't find any. My login ID is [redacted] I kindly request assistance in releasing my account promptly. Thank you.

Hello, I am writing to share my recent experience with setting up Amazon Prime. Today, we encountered trouble trying to watch Amazon on our TV after signing up for Amazon Prime. Despite several attempts, we kept receiving an error message. We were directed to call [redacted], a number that appeared to be international. The customer service representative accessed my computer remotely, a common troubleshooting practice, but I felt uneasy about it, particularly regarding my private information. After expressing my concerns, another person was brought on the line. However, when I sought clarification about their actions and objected to them accessing my private data, they abruptly ended the call. I am seeking to verify the legitimacy of the provided number and determine the necessary steps if it is not legitimate. Subsequently, following the call, we managed to successfully log on to Amazon on TV within 45 seconds. If they were indeed legitimate, their assistance was ineffective. I appreciate any reassurance or guidance on this matter. Thank you.

Dear Community Members, I am seeking advice and guidance regarding an issue I encountered with my Amazon account after placing an order for a VR headset. To assist my mother with this purchase, I used my Amazon account and added her card as a payment method. I ensured the billing address matched her card details but used my mobile number for notifications. Following the order, I inadvertently encountered an Amazon Prime offer, which I attempted to decline. Despite later receiving a request to verify a Prime payment method, I declined the offer. However, my account was unexpectedly suspended, with a requirement to confirm ownership of the payment method used. As the card belongs to my mother, I am uncertain about the next steps. I am considering providing her details for verification, accompanied by a billing statement displaying the card's last four digits. I seek advice on how to proceed effectively and avoid any potential account suspension. I appreciate any assistance you can offer on this matter.

When I find an item that interests me, I usually add it to my cart to keep it for later. However, when I decide to buy something immediately by selecting "Buy now," all the previously saved items in my cart are included in the total price for the one item I wish to purchase. This can be confusing as it may lead to unintended purchases or misunderstandings about the total cost. This system could potentially result in customers unintentionally spending more money. It would be beneficial to adjust the cart feature by implementing a holding area for items that can be individually added to the final purchase at the time of sale, or introducing a separate "pending sale" cart.

Hello, I am experiencing an issue with my seller account that I hope to resolve by speaking with a representative. In Bulgaria, when individuals reach a certain age, the expiration date on their ID card becomes "indefinite." However, Amazon's system requires selecting an expiration date. Since I can't upload my passport photo to address this, I'm stuck with a verification hurdle. I've been reaching out to seller support for 2 months without success. I tried requesting a call back, but was informed that they can only call me if I'm verified, which is the very issue I'm seeking help with. In short, I've provided all necessary documents but seem unable to progress. I would greatly appreciate a live person to review my case. Please contact me at [redacted] Some of the case numbers are [redacted], [redacted], and [redacted]. If you could provide a sellers support phone number via email, I'll reach out to them personally. Thank you for your assistance. I eagerly await your response. Best Regards

I need assistance with my Amazon account as it was compromised. Amazon provided me with a code that I missed, rendering it invalid upon my attempt to use it. After a frustrating 30-minute call, I was informed the issue lies with using Amazon Smile for most of my purchases and was directed to seek help elsewhere. Despite regularly ordering items, the customer service representative could not locate my credit card details in use. A recent alert on August 25 revealed that my password was changed from a location near Romania, leading to unauthorized purchases such as 10 jars of Nutella. Although I managed to cancel the order and get a refund, I am unable to update my password, limiting my ability to make purchases or track orders. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you. -B. Draws, Citrus Heights, CA [redacted]

Regarding my order number [redacted]-[redacted] for the "XtremepowerUS 40CC Mini Pocket Bike Motorcycle Gasoline Mini Motorcycle 40cc 4-Stroke Engine EPA, Pink," also known as the Mini Pocket Bike, there are numerous issues with the product. The handlebars cannot be adjusted, the decal GBMOTO Mini Pocket Bike is missing from the product description, the instruction manual is not original, the bike has been poorly re-welded in multiple places, and there is rust present. The model number does not match the advertisement, and the bike is not new as advertised. I am requesting a full refund, including shipping, handling, and packaging costs, to be issued to my credit card ending in [redacted]. The bike has not been used with gas or oil, making it safe to return via various shipping methods. I expect a prompt resolution. Thank you, Chaunta Ruland

I need help troubleshooting my Kindle. I spent two hours on chat support, trying various solutions. The support staff seems to be following a script and lacks proper knowledge. I repeatedly asked for the issue to be escalated but was ignored. The chat kept getting terminated, and new agents repeated the same steps without considering the previous ones. I even attempted calling for support, but the line disconnected, possibly due to high call volumes. Emails to tech support bounced back, instructing me to contact customer service. How can I get this matter resolved efficiently? Thank you, - G. Orman

Order Placed: June 26, [redacted] Total: $[redacted].58 Ship to: TC Order # [redacted]-[redacted] Return Complete: Your return has been processed, and a refund of $[redacted].06 was issued on Aug 30, [redacted]. The return was received on Sep 1, [redacted]. I am facing a significant issue regarding a defective product I purchased for $[redacted].58. The refund I received of $[redacted].06 for the faulty item is unacceptable. I am missing $40.52 from the refund, which is troubling. I demand the remaining amount refunded as soon as possible. Additionally, I find it challenging that there is no phone number provided for direct customer support. This lack of communication is frustrating given the situation. I insist on receiving my full refund of $40.52 and request confirmation once it has been processed. Proper customer service should be a priority for a company of this size.

On July 14, [redacted], I placed an order on Amazon.com (Order# [redacted]-[redacted]) for a Dish Network [redacted].2 HD Dish antenna. Upon inspecting the LNBF, I found it incompatible with my VIP211K receiver. Despite unsuccessful attempts to find the correct LNBF for compatibility, an exchange was not an option. I initiated a return for the LNBF to Phat Satellite as per their instructions, but faced unexpected high shipping costs at the post office. After contacting Phat Satellite, I was advised to use UPS, which incurred a pricey $68.73 shipping fee. I eventually received a partial refund of $69.81, which included a 40% restocking fee deduction. Subsequently, I was refunded an additional $63.78 through the Amazon A to Z guarantee program, totaling $[redacted].59 refunded out of the $[redacted].25 spent on the order and return. Despite following return instructions meticulously, I still paid $42.66 and lack a functional dish. The product details on Amazon's webpage have since been updated, disclosing compatibility information and vendor changes from SATIZ INC to Phat Satellite. I seek a reconsideration of my refund request, as I believe I adhered to all return protocols and deserve reimbursement for the outstanding amount. Thank you.

I encountered an issue with my recent order. I originally purchased 3 Kingwin 80mm fans ([redacted]), but received 3 120mm fans instead. After requesting a replacement, I received an additional 3 120mm fans with order number [redacted]. When I tried to report the wrong item again, I was informed that it was not an option. Additionally, the refund process only offered me the value of one fan instead of the three I had purchased. While this is not a major problem, I am concerned about the underlying processes that led to these errors. I believe there may be a software issue that needs to be resolved. I need the correct items as the larger fans will not fit. Could you please advise me on how to ensure that I receive the correct order? Thank you for your assistance in addressing this matter.

I recently received a phone call from Amazon regarding some irregularities with my Amazon account. Unfortunately, I was unable to discuss this matter as I had a doctor's appointment. However, I believe I know what the issue might be and would prefer to explain it over the phone. There are two situations to discuss: one should be easy to understand or fix, while the other might be more complex and is preventing me from making Amazon purchases. As an 83-year-old who doesn't use my computer much anymore, typing out my thoughts takes me a long time and is prone to errors that I need to correct. Due to the pandemic, I spend most of my time at home, making it convenient to schedule a phone appointment at our mutual convenience. I would rather not share any specifics over email due to my discomfort with it.

Hello, I made a substantial DVD order on Amazon on 9/2/21 and attempted to check the status today. However, I encountered an issue trying to sign in to view the confirmation. As I am currently staying in the Cayman Islands due to the pandemic and my age, making toll-free calls is expensive, and my local phone is not a smartphone. When I tried to sign in, a message was sent to my cell number for security purposes, but I cannot access it. I cannot find a local contact number or chat option for Amazon. On a different browser, I noticed that many DVDs are still in my cart, suggesting they may not have been received by Amazon. I have supplies being sent to friends in Hialeah for shipping to me, so I need to resolve this promptly. The total cost in the shipping email is lower than what I was charged, indicating some DVDs may be missing. It is crucial for me to contact Amazon, preferably by phone, to address this complex issue.

I live in a building where deliveries are supposed to be brought upstairs to my apartment. Despite being home, my recent order was left downstairs on a table without any notification from the delivery person. This is frustrating as I clearly specified in the instructions to "DELIVER at home." The inconsistency in service between paid orders and cash on delivery is baffling. If the package is left unattended, who is liable for any potential theft or damage? The lack of accountability and the inability to reach a customer service representative to address these concerns is disappointing. This experience has made me reconsider ordering from Amazon in the future. It is essential to have clear communication and adhere to delivery instructions for a more professional approach.

I believe I may have encountered a potential scam. Recently, I've received multiple calls from individuals claiming to be from Amazon. One woman named "Molly" informed me about a $[redacted] charge on my Amazon credit card. After being transferred to another woman with a strong accent to dispute the charge, I declined and insisted on contacting Amazon directly using the number on my card. When I refused to go to my computer as instructed, they abruptly hung up, only to call back persistently with the same message. The first call, days ago, had the same pattern. The caller identified herself as Monique Pinkett, using various phone numbers: [redacted], [redacted], [redacted] for "Molly," and [redacted] for the second woman.

I would like to receive a detailed breakdown of my accrued prime rewards versus the prime rewards I've utilized in the past 6 months. I make weekly purchases on Amazon and have noticed a discrepancy in my reward points availability. Despite reaching out to customer service twice, both agents were unable to provide the necessary information. During my most recent call today, I attempted to contact them three times due to receiving incorrect details. The first call placed me on hold without any background music or indication, leading to subsequent disconnections when trying to navigate the automated system. I urge for assistance in obtaining a comprehensive list of my reward points earned and an overview of transactions showing the points redeemed for each purchase in the last half-year to verify the accuracy of the points awarded.

I have been an Amazon customer for years and I am facing a frustrating issue for the first time. I bought women’s clothing items on different order numbers, returned some, but the seller claims they did not receive them back. I want my credit card to be refunded. The seller said they have no record of the returns and advised me to contact Amazon. My problem started when a UPS clerk assured me it was fine to put multiple items in one bag for return without the original wrappers. The vendor should have traced them through the order numbers for a refund, but that did not happen. Now, I am missing three clothing items and the money I paid for them. Items in question: Seller: MalayaMargot 1. Light Blue Women’s Button Down Shirt - Size Large 2. White Women’s Button Down Shirt - Size Large 3. Black Women’s Button Down Shirt - Size Small Order numbers: 1. [redacted]-[redacted] 2. [redacted]-[redacted] Please advise on how I can be compensated for these three returned items. Thank you for your help. Kathleen B. [redacted] Forest Drive Erie, PA [redacted]

I have been trying to reach you since June [redacted] without success. I am a very satisfied customer of yours. When I tried to confirm a purchase, you asked for my email address and password, which I have had for years. It was rejected. I had to request a new password, which was sent to my phone, "but" it contained a lot of numbers and letters. I believe it was supposed to go to an iPod I do not own. Each time, the password sent via email was also rejected. I kindly ask for your assistance. I also sent a letter to the address in Luxembourg. Thank you a thousand times if you can help me. I am eagerly waiting to place my orders. Although I receive your promotional emails regularly, I am unable to order. Mad D.L.-S., Ch. de la Neuvile 31-[redacted] Andrimont.