Amazon Customer Service Issues

Amazon Order #[redacted]-[redacted] Product: The Original Artist Camera Lucida, Lucy Drawing Tool with Photo Projector, Magic Mirror Reflector, Artist Drawing Tool Old Art Masters Used, Camera Lucida, Grapho Scope Style Image Projector (A). I purchased this item for $28.95, including tax, with the understanding that it could be returned free of charge. Upon receiving the defective item, I requested a refund. Unfortunately, the item is no longer available on Amazon, complicating the return process. I received a shipping label from the seller today that has a 'return to' address in Chinese. The seller claims that I am responsible for paying the postage to China. I am willing to return the item, but I need a proper shipping label as shipping it back to China is likely more expensive than the item itself. Could someone assist me by providing a correct mailing address and arranging to cover the shipping charge?

Hello, I returned the ZTE Wireless Internet Router and received a refund, but Amazon is now charging me as they claim the item was not returned. The item was sent back in the box with the ZTE Wireless Internet Router IFWA 40 Mobile 4G LTE WiFi Hotspot with the antenna that connects up to 20 devices. I am seeking to reverse these charges. Thank you, S. L. Phone: [redacted] Email: [redacted]

I purchased a dress that I later discovered came from China and is too big. Despite following sizing advice from the description, the clothing items do not run large as indicated. Furthermore, the color received does not match the picture shown. When attempting to return the dress, USPS and UPS informed me that shipping it back to China would cost approximately $[redacted], exceeding the dress's value. I used to prefer shopping through Amazon, even with the potential for returns, but this experience has made me reconsider. Order ID: [redacted]-[redacted] Amazon Return ID: DKr9BKRRRRMA

On the 19th, when I made my order, I mistakenly entered the shipping information the same as my card details. This caused my Amazon account to be temporarily suspended, leading to the cancellation of my orders. Despite speaking with two customer service agents who were understanding, my issue remains unresolved. I have already uploaded the card information but nothing has progressed. I no longer want the two items ordered and request only a refund to my account ending in "[redacted]." Please refrain from sending additional verification emails. I will not be continuing business with Amazon due to this experience. Kindly address this promptly. Respectfully...

Hello team, I am seeking an urgent update regarding my account status. Recently, the AWS team mentioned that my account had been reverted back and instructed me to raise a ticket using my AWS login credentials. Following their guidance, I submitted a ticket, but when I attempted to check the status after a week, it appears that my AWS account has been suspended due to non-payment. I am in dire need of assistance from AWS and kindly ask for a member of the team to reach out to me at your earliest convenience. Additionally, I am unsure about the escalation or nodal team contact details. I have listed the cases that I have raised, however, the tickets keep getting closed with a request to submit them via the AWS console, which proves challenging as my AWS account is currently suspended. Case Numbers: - CASE [redacted] - CASE [redacted] - CASE [redacted] I would appreciate a refund of the deducted amount of [redacted], alternatively, kindly provide guidance on the necessary steps. It was mentioned that the security team is investigating, yet I have not received any updates in the past month, leaving me uncertain about the situation. I implore you to address this promptly as it is impacting my ability to make payments towards my home loan.

I mistakenly returned 4 support poles in one box to Amazon.com Services LLC instead of distributing them to three different locations. The return scan numbers matched, so all 4 poles went to the same place. My order number is [redacted]-[redacted] for Courtney D. I received a refund for one pole but need guidance on retrieving the other 3 poles from Amazon.com Services LLC instead of Vico Marine, whom I believed I was dealing with. The confusion has made it challenging to determine how to receive the remaining refund. Despite reaching out to Vico Marine, the issue remains unresolved. The situation is disappointing and confusing as I was under the impression I was buying all 4 poles from one source, not multiple vendors. Clarity from Amazon.com Services LLC regarding the seller's identity would have been appreciated. Thank you.

I, Mrs. Radha, placed an order for Mrs. Premila Devi Mary for a JTS-TK600 Cardioid Dynamic Microphone without a cable on 11.8.[redacted]. The item was received on the same night, 13.8.[redacted]. However, upon inspection, it was discovered that the microphone was not wireless as needed. I promptly initiated a return request on 14.8.[redacted] and provided my bank details for the refund process, anticipating the collection on 20.8.[redacted]. Since then, I have not received any further communication. When contacting the toll-free number, I was informed via a computer voice that the return process had been closed on 20.8.[redacted]. I am uncertain about the next steps to take and would appreciate your guidance. I am unable to use the item and hope for a prompt resolution. If feasible, I am willing to place an order for a different item to offset the Rs.1,[redacted]/- amount. Regards, Radha R, Receptionist at MJV Home, 4/[redacted], Vaidhyalingam Salai, Neelankarai, Chennai [redacted].

Subject: Issue with Lakanto Monkfruit Sweetener Packets Order # [redacted]-[redacted] Hello, I am reaching out regarding my recent order of Lakanto Monkfruit Sweetener Packets - 1:1 White Sugar Replacement. I purchased two packages on August 17th, and the delivery status indicates it was delivered on August 18th. However, I did not receive the items. After checking my porch and reviewing camera footage, there was no sign of the delivery. I have never encountered such an issue with my Amazon orders before. I kindly request that the missing items be replaced at no additional cost. Thank you for your understanding. Nancy

Hello Amazon Team, I am encountering a serious issue logging into my account. Whenever I attempt to log in, I receive a message stating that unusual activity has been detected on my account, resulting in a temporary lock. I believe my account may have been mistakenly deactivated, as the reason provided in the email I received does not seem valid. I have not requested any refunds or disbursements, and I adhere to Amazon's policies without any misuse. Can you please reactivate my account promptly? After contacting customer service, I was informed that my account is currently on hold. I would appreciate knowing the specific reason for this action and the nature of the unusual activity detected by Amazon. Kindly reinstate my account to allow me to access it once again. Thank you, Mighty Collection

Hello, my wife and I have been Amazon sellers for 10 years. Previously, Amazon had dedicated Seller Support with live representatives to assist with issues. However, it has become increasingly challenging to contact Amazon for support. Currently, I am facing a problem where the shipping deadline for an order has passed despite not being at fault. I attempted to resolve this through live chat and email with no success. I reached out to the buyer to confirm the address but have not received a response. When I tried to ship the book, the address was flagged as non-existent by the Post Office. I am at a standstill and would appreciate a call for assistance.

I appreciate the refund for the Vanderbilt Women's Capri jeans - Stonewood 6 regular. I received your email mentioning that the item was not returned, but according to your email from July 20th, the item was received at Amazon Books Cherry Creek in Denver. I hope this situation gets resolved for both of us. Could it be a mistake at Amazon Books? Subject: Return Received at Amazon Books - Cherry Creek Amazon Logo Your Orders | Your Account | Amazon.com Return items received Hello Philippa, We have acknowledged the return of your items at Amazon Books - Cherry Creek and they are being sent back to our returns center. The following items have been received: - Briggs New York Women's Pull-On Capri with Pockets - Gloria Vanderbilt Women's Amanda Capri Jeans - Tapata Women's Bootcut Capri Dress Pants - Bandolino Women's High-Rise Straight Leg Capri - Willit Women's Hiking Cargo Capris Pants - Amazon Essentials Women's Cropped Girlfriend Chino Pants

I am currently experiencing difficulties with the "Content" section on Amazon's "Manage Your Content and Devices" page. The recent changes made to the page for managing books now require users to scroll through an unalphabetized list to assign books to collections. The previous version allowed for a quicker process with a search box, which is now missing. Users used to be able to simply type in the name of the collection, select it, and add the book directly. Additionally, creating new collections now involves navigating to a different page. It would greatly improve the user experience if a search box could be implemented on the new page for easier navigation and organization of books into collections.

I have experienced delivery issues with Lasership once again regarding tracking number L[redacted]54. They claim to have attempted delivery today at 7:19 PM, but no attempt was made. My building's intercom system rings my cell phone, and no call was received. Despite the intercom working, the package was not left in the outer lobby as they have done in the past when no intercom contact is necessary. I have previously reported problems with Lasership leaving packages for different addresses in my building's outer lobby, impacting neighbors in doorman buildings and locations requiring intercom contact. I request to be informed if my order involves Lasership so I can purchase elsewhere or seek a different delivery service. Thank you. - E. B.

I am experiencing an issue with my Kindle book "Daily Nuggets for the Soul" published by Great-Nest Publication. The price fluctuates on the Kindle store from US$5.99 to GBP 4.32. My publisher claims it is an Amazon problem and suggests contacting Amazon for clarification. Can you please explain the reason behind the price fluctuations? Additionally, I request monitoring of my account [redacted]. My contact email is [redacted] I shared my account login details with Great-Nest Publication as instructed by the publisher to enable them to download my book. It was mentioned I could change my password post-publication. Today, on August 29, [redacted], I encountered difficulties logging into my Amazon account. I am awaiting your prompt assistance.

I purchased a 4-piece Lunix LX5 Orthopedic Bed Wedge Pillow set for my mother, who recently underwent surgery, costing $[redacted]. Upon trying to arrange the pieces for her comfort, we found it difficult and decided to return the product. When I contacted Lunix for a return label, they refused, stating that once the item has been unwrapped, they do not accept returns due to it being a personal use item. I find this policy unfair as how can one know if it works without trying it? I believe this should have been clearly stated in their advertisement to avoid confusion. I feel this is misleading and possibly fraudulent. I hope this issue can be investigated promptly. Company: Lunix 30 N Gould Street, Sheridan, WY [redacted] Phone: 1-[redacted] Website: [redacted]

My granddaughter is getting married, and I wanted something special to wear. As I have a broken foot and couldn't go to a mall, I decided to shop on Amazon. I found what I thought was the perfect dress and ordered it. However, it arrived three days late and was shipped by DHL instead of FedEx as indicated in my order. The dress turned out to be awful! After requesting a return and receiving an authorization number, I took the package to UPS only to be informed it would cost $[redacted] for the return. This is unacceptable, considering the poor quality of the product. I have always been satisfied with Amazon's services and returns, but this experience has left me disappointed. Here are my order details: Amazon return ID: DWvOBQRGRRMA, Order ID: [redacted]-[redacted]. The zipper on the dress was poorly sewn, making it unusable. I hope Amazon can assist me in resolving this issue promptly, as I have been a loyal customer. Sincerely, Cheryl Sanders.

Hello, I submitted a return request for order number "[redacted]-[redacted]" specifically for the "Lexar High-Performance 633x 512GB microSDXC UHS-I Card w / SD Adapter, Up To 100MB/s Read" product. The item is faulty, and the packaging was damaged. I have not received any instructions from the courier for the return. I spoke to Amazon customer service about this a while ago, and they assured me the issue would be resolved shortly. It has been a month since I initiated the return process. To expedite this, I signed up for Amazon Prime for easier returns. Please assist me in resolving this matter promptly. It is frustrating to have paid for a defective product without the ability to return it.

On June 19, [redacted], I purchased a Zonko Tablet, a Zonko case, and a 3-pack of Supershieldz. On July 21, [redacted], I returned all three items together in one shipment to UPS with an Amazon address label. Amazon issued a refund email for the Zonko case and the 3-pack Supershieldz on July 28, [redacted]. I checked the return status of the Zonko Tablet and learned that electronic returns required additional inspection. I ensured all personal information was removed, and the tablet was returned in good condition, used solely by me. However, Amazon claims they never received the tablet, even though all items were sent back in the same box. They are threatening to charge me for the tablet if it is not returned. I request a full refund for the tablet, as it was sent back promptly and in proper condition according to Amazon's return policy.

I recently made a purchase that included bras and cat food with free shipping. Unfortunately, the cat food has been delayed, but the bras arrived; however, they were not the correct size so I returned them. Upon returning the bras, Amazon claimed there was a price variation between the sizes. I disagree as there should be no difference in price. Amazon charged me $6.60, which I believe was unfair since the items were not delivered together as intended. I kindly request a refund of the $6.60 discrepancy. Thank you.

I placed three orders with Amazon between August 22 and 23. The estimated delivery date is September 9, [redacted]. In the past, Amazon was known for its fast and secure shipping, but waiting two weeks is not ideal. I've had issues with group shipments arriving damaged, which were noted by the Post Office. Would it be safer to have items shipped directly to my home address? Perhaps splitting orders into smaller shipments could reduce the risk of theft. Considering ordering books directly from Springer Publishing or Pearson Education might now be quicker. Any information on preventing large shipment theft and addressing slow shipping would be appreciated. You can contact me at [redacted] Thank you, Ed