Amazon Customer Service Issues

I am facing an issue with Amazon automatically adding Amazon Prime to my purchases without clearly notifying me. I keep missing the messages confirming the sign-up for Prime, and then it reflects on my bill after 30 days. This is frustrating and needs to be addressed to prevent such misunderstandings. I have reached out to Amazon already, but now I feel compelled to escalate this matter to my state officials and commerce departments to ensure that the process is more transparent. Elderly individuals might overlook such notifications easily, making this practice seem unfair. It appears to be a questionable strategy by the company, and I am concerned about the potential financial impact on unsuspecting customers.

I received the incorrect merchandise from Amazon and promptly informed them, leading to XPO Logistics being scheduled for a pick-up. Despite this, XPO Logistics has failed to collect the large item, which has been on my front porch for 10 days. I am requesting a credit for the charge on my credit card related to this issue.

I am writing regarding order No. [redacted]-[redacted] for the LIFEFAIR Summer Front Door Wreath. Instead of the 22" Artificial Lavender Daisy Flower Wreath I ordered, I received a 15" wreath. The discrepancy in size has left me dissatisfied; I arranged for the larger item and paid for it accordingly. Shipping the product from my US address to my Caribbean location incurred additional costs. Unfortunately, returning the item and waiting for a replacement is not feasible due to the expenses involved. I kindly request a refund to my credit card to rectify the difference in cost between the items. Thank you for addressing this matter promptly.

My mother bought a gift for my son, but it arrived without a gift receipt. Despite ordering the correct item, the wrong one was delivered. After multiple calls, I finally spoke to someone who offered a gift card for my mom's account once I return the incorrect item to UPS. I'm frustrated because I wanted the correct item for my son's new bedroom before I move. I wish they could resend it now considering it was Amazon's mistake. Can they ship the correct item before I return the incorrect one in the next 48 hours?

I have experienced ongoing issues with Amazon delivery drivers failing to deliver my orders to my apartment door. While Amazon's Customer Service is helpful with reimbursement or replacements, today's second delivery attempt was unsuccessful. I am concerned about the lack of consequences for drivers who consistently fail to deliver packages properly. This may result in a lack of motivation to improve their service. Additionally, I wonder how Amazon manages to handle the expenses incurred from such delivery failures without passing them on to customers like Prime members through increased costs. The frequent delivery problems have made me question the value of my Prime membership. If I cannot rely on getting my orders, it defeats the purpose of using Amazon. Other retailers like Walmart seem more reliable, and even their delivery drivers have better success rates in my experience. The recurring issue has left me frustrated and disappointed, leading me to consider canceling a Prime membership I have held for 23 years.

I recently purchased an Ocube cordless mini vacuum on Amazon when it was labeled as Amazon's Choice. As my daughter considers getting one, I checked online but couldn't find the Ocube. I received an email from Amazon displaying 11 mini vacuums, excluding the Ocube. After reading reviews, I discovered two customers received a "used" Ocube, leading to negative feedback. Despite the numerous positive reviews, it seems these two vacuums were improperly handled as returns. Amazon appears to no longer promote the Ocube, leaving my daughter confused. I let her borrow mine to try it out. I am concerned about the two unfavorable reviews and Amazon's handling of them as it contrasts with my own experience of a review not being displayed in the past. I would appreciate a response from Amazon as a loyal customer with Amazon Prime and an Amazon Platinum credit card. I believe Amazon should reconsider showing those two negative reviews and their approach to the "Amazon Choice" designation.

Hello, I would like to share that recently I have faced issues with missing packages due to delivery errors by Amazon Prime. Fortunately, I was able to resolve this matter by speaking with the supervisor, Alceia. I have placed several new orders and I kindly request that this time they are delivered to my address accurately. I have provided clear delivery instructions but I would appreciate any additional assistance to ensure that my packages are placed in front of my door. As I have limited mobility, it is crucial for me to receive my deliveries correctly. Below are the order numbers for the items I have ordered: [redacted]-[redacted] (7 items) and I am anticipating the arrival of another order on Tuesday with the number [redacted]-[redacted]. Thank you for your understanding and assistance in this matter.

I am writing in reference to Order # [redacted]-[redacted] consisting of 3 separate shipments. The expected delivery in Portland, OR was set for tomorrow, August 20. However, the packages have been rerouted unexpectedly to Ohio although they originated in California. Here is the tracking information: 1. Tracking ID: TBA[redacted]04 2. Tracking ID: TBA[redacted]04 3. Tracking ID: TBA[redacted]04 (already in Oregon) I am concerned about the redirection to Ohio and kindly request assistance in getting them back on the correct route towards the West Coast. Thank you for your prompt attention to this issue. - L. Hurst

Dear Amazon, I'm a horse lover, and I have heard about how Amazon.com is profiting from the sale of products containing 'ejiao', which is gelatin from donkey skins. This practice is relatively new in China and involves using it in herbal teas, cosmetics, and sweets. Unfortunately, hundreds of thousands of working donkeys in Africa and Asia are being slaughtered annually to meet this demand, leading to a dangerous black market for stolen donkeys in places like Kenya. Amazon claims to prioritize ethics and sustainability, but supporting this trade contradicts those values. It has been challenging to reach out to Amazon effectively, but I urge you to escalate my concerns. I believe Amazon should prohibit the sale of products containing gelatin derived from donkeys on its platform, as there are serious ethical concerns surrounding its sourcing. I have viewed Amazon positively as a responsible trading platform until now, but this issue has raised doubts in my mind. Thank you, Yours sincerely, Sue Dalton

Dear Sir, I wish to bring to your attention that I purchased a Wakefit Orthopaedic memory foam mattress (75×72×5) through Amazon with Reference Number IGALJNAHP2 on June 24, [redacted]. Unfortunately, I had to return the product due to sizing issues. I have been notified that both Wakefit and Amazon have processed the refund, but as of today, the amount of Rs. 10,[redacted] has not been credited to my account. Upon checking with my bank, they informed me that they have not received any refund notification from Amazon. They have advised me to contact Amazon directly regarding this matter. I kindly request your assistance in investigating this issue and ensuring the prompt refund of the mentioned amount to my account. Your quick intervention in resolving this matter would be greatly appreciated as there has been an unreasonable delay. Thank you for your attention to this matter. Best regards, K. V. Prasanna

I am writing to follow up once again on the resolution of issues with my accounts. I have contacted customer service via chat and phone multiple times, each time being assured that a solution would occur within 48 hours. It has now been 10 days. The problem concerns the suspension of my private account, [redacted], due to fraudulent access, which was also extended to my business account, [redacted] While I managed to reactivate the latter account by changing the password shortly after the suspension, I am still waiting on the reimbursement of a €75 voucher related to the “fraud,” which I never requested. The real issue lies with my private account, which has been suspended for 10 days without any resolution or further communication from your end apart from the initial suspension notice. I am unable to proceed with reactivation and password change for [redacted] as your system does not allow me to proceed after receiving an OTP via email, despite numerous attempts independently and following instructions from your call center representatives. After 10 days and 7 requests to your helpdesk, I have yet to receive an explanation about what has happened to my accounts and when I can regain access. I have requested details such as the IP addresses responsible for the fraudulent access and orders, and which account used the wrongfully charged voucher, as I am an IT professional and want to better protect my devices, especially in the business setting. Unfortunately, I have not received any response from your technical team aside from reassurances and notifications from call center agents, who, while kind and helpful, seem limited in their ability to assist. This behavior does not align with Amazon's customer care policies known for correctness, timeliness, and customer focus. The call center suggested that my account might not be reactivated as it is “under observation” by the technical team, which I find nonsensical. This situation is not only frustrating but also ridiculous and embarrassing considering my long-standing loyalty as a customer. Please take ownership of the issue, resolve it once and for all, and inform me promptly. Thank you.

Hello, I recently received two packages from Amazon on August 18 that I did not order. The charges for these items appeared on my Mastercard statement on August 17. Despite contacting Amazon customer service, I was not given any information about the person who placed the order. It was confirmed that no one in my family made the purchase. The packages did not include receipts or return addresses. The first package's tracking number is TBA[redacted]04, likely associated with a $[redacted].99 charge, and the second package's tracking number is TBA[redacted]04, likely linked to a $66.44 charge. I am hesitant to cancel my credit card due to numerous scheduled monthly deductions. It is puzzling that if my credit card information was stolen, the items would be sent to me. I do not intend to pay for these unauthorized items. I am seeking assistance in resolving this matter. Thank you for your attention to this issue. Sincerely, Robin K.

I recently purchased a Wacom Cintiq Pro 24 display and unfortunately, I discovered a dead pixel on the screen. After reaching out to Amazon, they directed me to Wacom for assistance. Wacom's solution was for me to cover the shipping costs for them to repair the tablet, which is not feasible for me due to work constraints and the long turnaround time. Upon revisiting Amazon, the representative seemed to contradict the initial information I received and seemed unable to offer a resolution. After requesting to speak with a supervisor, I was advised to contact a "specialist team" via email, but the response time was delayed. The back-and-forth through emails only led to confusion and unclear responses. Ultimately, after persistence, I was informed I would receive a refund but was asked to provide proof of return. The whole experience has been frustrating and disappointing, especially considering how smoothly my previous dealings with customer service have been.

I am experiencing issues with the Prime service for my orders in zip code [redacted]. Previously, we had reliable two-day shipping, which was occasionally disrupted during the pandemic, but now orders are taking much longer to arrive. This delay has been particularly noticeable since most orders are now taking 4 to 10 days. Despite the new distribution center in Newburgh, NY, which is close to my address, the service has not improved. Deliveries to our development with [redacted] homes are further delayed due to the mail room process, adding extra days to the delivery time. Using Amazon lockers has not been successful, as the local USPS does not deliver to them, unlike UPS and FedEx. I had hoped the new distribution center would enhance the service, but it seems Amazon is relying heavily on the USPS, which has been unsatisfactory. I have provided my email address for you to verify the mailroom and physical addresses. The current shipping delays are frustrating, especially given that other online retailers like Walmart, Macy's, and Wayfair can deliver within a day or two. I have been a loyal Amazon customer for many years and have made numerous orders this year, but the delivery tracking is inaccurate due to the post office processing.

I placed an order for a phone on July 27, [redacted], with Order #[redacted]-[redacted]. The estimated delivery date was between August 4 and 14. However, as of August 14, I have not received the order, and there is no updated delivery date available. It has been almost 22 days now, and I still have no information on when the phone will be delivered. I would like to request either a replacement in another available color or the option to cancel and re-order the phone in a different color. If I have to cancel and re-order, please also assist in cancelling my Amazon Prime membership and provide a full refund as the prime membership was required for this order. This situation is disappointing, and I would appreciate your prompt assistance to resolve this matter.

I recently returned a faulty product, the UWITGO Electric Scooter Adult 350W. However, the supplier claims they never received it and refused a refund. They provided a return label via WhatsApp, which seemed odd to me, as it wasn't the standard Amazon email method. Despite contacting phone support where I was reassured a refund and claim were in progress, it has been weeks without any updates. I shared my contact information during the previous interaction. I'm seeking clarification on the current status. Thank you. - J. Coyle.

I'm reaching out to see if there might be a solution to an issue I have encountered. I made a purchase for a Vailage outdoor furniture cover on December 21st, thinking it was for a bench. Unfortunately, when I finally was able to try it on my bench, I found out it's actually meant for a deep seat loveseat, making it too big. Even though some time has passed since the purchase, I kept the cover in its original packaging with the Amazon box and plastic sleeve intact. The original label on the plastic sleeve is X001W6UGS3 with a barcode. I would like to inquire if there is any possibility of returning the item at this point. Thank you for your assistance. - Corinne B., email: [redacted]

I recently assisted my girlfriend in selecting and purchasing a laptop computer on Amazon today, 08/21/21. Her father used his MasterCard for the purchase, which was a gift from him. The delivery was expedited for an additional fee of nearly $36 to ensure my girlfriend receives the computer quickly. However, the order is currently on hold, and there is a risk of cancellation. I have been a loyal Amazon customer for years but find this situation to be highly inconvenient and unsatisfactory. I advocated for using Amazon for this purchase, and now it's causing trouble. I hope this issue can be resolved promptly to maintain my trust in Amazon's services. Your timely assistance in rectifying this matter will determine my future business with Amazon. Thank you for your attention to this matter. - An unhappy customer

Subject: Concern Regarding Amazon Prime Delivery Procedure I am experiencing reoccurring issues with the Amazon Prime delivery drivers that I would like to address with upper management. Specific delivery instructions have been provided for all my Amazon Prime orders, which include various details like delivering to the front entrance on the second floor, placing bags carefully on the left side of the front entrance door, and refraining from ringing the bell. Despite these instructions, there have been ongoing problems with the delivery process. Drivers consistently fail to follow the instructions provided, causing inconvenience and frustration. These issues have resulted in misplacement of packages, creating a mess, and disturbing my neighbor due to repeated incorrect deliveries to their property. I would appreciate it if measures could be taken by upper management to ensure that these instructions are adhered to in the future to avoid any further complications.

On July 18th, I purchased a laptop on Amazon with order number [redacted]. It was shipped to Sénégal but got held at customs. UPS Sénégal asked for a $45 fee for paperwork to clear the package at customs. When my sister paid the fee, I contacted Amazon and learned the seller should cover these costs and asked for a refund. The seller mistook the UPS receipt for delivery confirmation, resulting in the package being stuck at customs for weeks. After much back and forth, the package was finally returned. I am still waiting for my $[redacted] refund. I then bought another laptop (order number [redacted]) sold by Amazon, paying more to avoid issues. However, after fully charging it, the battery life did not meet the advertised 22 hours, showing only 10 hours 15 minutes. When I requested a price adjustment due to the delays and misinformation, Amazon declined. If not for the initial confusion, I would have avoided this situation. I am disappointed and frustrated with Amazon's handling of these issues and hope for a resolution soon.