Amazon UK Customer Service Issues

I need assistance with a return for a salt cellar. I'm unable to open the QR code on my phone or print it from my computer. Can I get a printable return label? My deadline is the 23rd of September [redacted]. Here is the information from the email regarding my return: Return Summary Hello, I've received confirmation that my return request has been approved. Upon receiving the item, a refund will be issued to my Visa within 5-7 working days. Return Code: [redacted] Send by: Thu, 23 Sep Return method: Package Less _ HERMES _ Amazon UK Item: Silk Route Spice Company Sea... Estimated refund: £4.00 Please note: The final refund amount might be adjusted based on delivery, late return, or similar fees. Kindly note that this email was sent from a notification-only address, so I'm unable to receive replies to this message.

Subject: Formal Complaint: Return Issue - Order [Redacted] Dear Customer Service, I hope this message finds you well. I am reaching out to you to address a concerning situation regarding my recent order, placed on July 6th with Order Number [redacted]-[redacted]. After returning the item for various reasons shortly after receiving it, I have been faced with a frustrating experience. The seller refused to issue a refund, alleging that the rug was 'used and extremely dirty', despite lacking any evidence to support this claim. After escalating the matter to Amazon, the rug was sent back to me in unsatisfactory condition. This back-and-forth process has caused the product to accumulate dust and dirt, impacting its value. I have met all the requirements outlined in your A-Z Guarantee Ts&Cs for a refund, yet have been repeatedly denied without clear explanation. Despite multiple assurances from your representatives that I am eligible for a refund based on the evidence provided, a resolution has not been offered. I am kindly requesting to escalate this matter to a higher authority for a prompt and fair resolution. As a loyal customer with a spotless record and a legitimate request, I trust that this issue can be resolved swiftly and to my satisfaction. I appreciate your urgent attention to this matter. Thank you for your assistance. Sincerely, Tamara

I want to report that a recent order, placed on 1st September, was delivered to a neighbouring Care Home instead of to me. After reporting its non-appearance, I managed to retrieve the package yesterday, a block away. This mishap in delivery is the first mistake of this nature from your company in my experience. I consider the issue resolved, although I must express my frustration at the lack of smooth communication on this matter. Georgina P.

I'm reaching out for assistance. On the 7th of September, my partner, David Lomax, received a package meant to contain a £[redacted] watch, but only found an empty watch box upon opening. After contacting customer service, they promptly replied stating they wouldn't provide the watch or a refund and suggested involving the police. Despite our report and obtaining a crime reference number CRI/06PP/[redacted]/21, the company insists on further police details to proceed, causing immense stress. David, a past sufferer of a nervous breakdown, now faces a setback due to the distress caused by this ordeal. He still desires the undelivered watch.

I recently found myself unexpectedly enrolled in an Amazon Prime trial without my consent. I strongly oppose this deceptive practice. Instances like this make me hesitant to continue using Amazon, as I believe these tactics are unethical and reflective of the company's approach to gaining customers. Cancelling the trial is unnecessarily complex, requiring me to navigate through numerous steps. It would be much more transparent if there was an option to opt-out before being enrolled in the trial. This is not the first time I have been enrolled in Prime without my permission, which further solidifies my concerns about Amazon's practices.

I am experiencing difficulty with my order, as neither the parcel nor a refund has reached me. The order number is [redacted]-[redacted]. On June 30th, my postman arrived with a parcel that had a different name and address label attached, indicating that it was not intended for me. After verifying this with my postman, we realized it was a tv stand, an item I had not purchased, leading to the parcel being returned to the correct address. The tracking ID for my package is AZ[redacted]09IE. Despite the situation, I have not yet received my parcel or a refund. Amazon informed me that due to a shipping issue, the delivery was canceled, the package is being returned, and a refund will be processed within 5 - 7 business days. Unfortunately, over two months have passed, and I am still awaiting the refund for items that were never delivered to me. I seek your assistance in resolving this matter promptly, as the delay is causing me financial inconvenience. Thank you for any help you can provide.

I purchased a guitar stand from Amazon as a birthday gift, but unfortunately, it arrived with a loose metal piece that had broken off from its welding. I requested a return and prepared the parcel for shipping. However, I was shocked to learn that it would cost me £65 to send it back to China. I am frustrated that I have to bear this cost for returning a defective item. I believe I should have received a prepaid return label considering the circumstances. This situation has soured the gift-giving experience, especially since I now have to spend extra money to rectify the issue. My order number is [redacted]-[redacted].

I opened a seller account in late [redacted] and unintentionally acquired accounts for several countries in early [redacted]. Realizing that Seller Central was too complex and not beneficial for me as a KDP author, I decided to close all the country accounts. However, I discovered I had to close each account separately. Despite difficulties with the Japanese account, I managed to translate and close it. Recently, I received a tax invoice from Seller UK but I can no longer log in to stop that account. The support from Amazon has not resolved the login issue as they direct me to a page that no longer works for me. I need help closing any remaining accounts at Amazon Seller UK. Contact me at [redacted] My business focuses on books about Dredging Technology. Regards, GLM van der Schrieck.

Order #[redacted]-[redacted] concerns the purchase of Merrill Mens Moab 2lt Mid GTX High Rise Hiking Boots in Brown Pecan, size 7 UKJ, priced at £91.48. This item was purchased as a Christmas gift for my son in [redacted] and has unfortunately displayed two defects after only a few months of moderate use. I have noticed a split along the seam and a hole in the sole causing leakage. These issues have arisen prematurely considering the limited flat terrain usage these boots have endured. My son has taken photos as evidence, which I am uncertain how to attach to this message. I kindly ask for guidance on how to proceed with resolving this matter and request a replacement item. I eagerly await your response for a prompt solution. Thank you.

I fell victim to an Amazon gift card scam on July 29, [redacted]. Approximately £[redacted] was used out of £[redacted] on the cards before I cancelled them. Despite being assured that a specialist team would contact me within 72 hours, I heard nothing and have reached out to them 9 times. During my last call on September 19, I was given a gift card number as my case number, which turned out to be incorrect. Amazon agent 'Andreas' clarified this and assured me he would report the mistake, promising a response within 48 hours. It has been 5 days with no update. I contacted Amazon again today and experienced poor customer service from agent 'Darren' and a manager who hung up on me. They continue to refer me to a vague 'specialist team' without providing any contact information. I am seeking advice on the best course of action.

I've recently contacted Amazon customer service twice about my Morrisons orders. Both representatives were efficient in resolving my issues promptly. During the first conversation on August 22, [redacted], the agent assured me of a £5.00 account credit for missing items. This credit was to cover postage costs since the order total was below the £40 free delivery threshold. However, I never received this credit. In my subsequent conversation on September 1, [redacted], regarding another missing items issue, the agent mentioned the previous credit and promised a £10.00 account credit. This consisted of the initial £5.00 credit for the missing items and an additional £5.00 for the recurring problem. Despite being advised that these credits would be automatically applied to my future orders without being visibly shown on my account, I have not seen any deductions in subsequent orders. I intend to email customer service to obtain written confirmation of these promises. Although I prefer not to use chat, I am willing to do so if it results in an email transcript after the interaction.

In early March, my bank alerted me about suspicious transactions on my Amazon account. Despite a fraud reversal initiated by the bank on 18th February [redacted], two of the transactions turned out to be legitimate. I promptly paid the amount owed to Amazon which was £[redacted].27. Following this, my account got locked. Despite futile attempts to resolve this with the Account Specialist, the issue persists. I have shared the statement showing the reversals with Amazon as advised by my bank. The unhelpful response from the Account Specialist has left me seeking assistance to have my account reinstated. Contact details for the Account Specialist are cb-info+[redacted], and the disputed order number is [redacted]13-[redacted]. Your help in resolving this matter and unlocking my account would be greatly appreciated. Regards, Keith Peat.

Subject: Request for Transfer or Refund of Film Purchase Hello, I am seeking assistance regarding transferring a previously purchased film titled "Fearless Vampire Killers," with the order number D01-[redacted]-[redacted], from my old account linked to [redacted] to my new account connected to [redacted] Due to fraudulent activities, I had to close my old account to prevent any unauthorized access. I have since created a new account with the same personal information, except for the updated email address. If possible, I would appreciate guidance on transferring the film to my new account or receiving a refund for repurchasing it. Thank you for your understanding and support in resolving this matter promptly. Warm regards, Les Reed

I placed an order some time ago which included two A5 notebooks, a DVD, and a [redacted]-page notebook. According to the delivery status, the items were supposedly received by a receptionist at my address. The issue here is that there is no receptionist at my location. Although there is a lobby area, it is unattended. I've reached out to my neighbors, searched any possible locations where the package might have been left, and found nothing. I am extremely frustrated that Amazon states the delivery was made when I have not received anything. Can someone please explain what is happening?

Hello, I'm Shaun B. residing at Flat 3, Goodiford Mill, Kentisbeare, Cullompton, EX152AS. I recently returned two items in one box but only received a refund for one as I mistakenly used one QR code for both. The order, placed on 26/09/21 with number [redacted]-[redacted], was returned the same day. I received a refund of £30.59 on 29th Sept for one item, but I'm still owed £22.94 for the second item. I realize it was my mistake, and since the item is in your possession, I'm seeking assistance to resolve the issue as the return process seems incomplete. Your help with this matter would be greatly appreciated as the costs are affecting me.

Hello, I am reaching out regarding an email I intended to send, but I am unable to locate an email address. Below is the content of the email: "Hello, I am writing to address order ORDER # [redacted]-[redacted] placed on January 16, [redacted]. In December 1, [redacted], I contacted customer service about an issue where my computer's battery would drop from 30% to 5% or shut off completely, while still under warranty. After approximately 25 calls, customer service repeatedly redirected me to the seller on Amazon Marketplace, stating only they could assist. Despite requesting a return or repair, the seller only offered to send another battery, failing to diagnose the root cause or facilitate a repair. After multiple failed attempts, I was left with no choice but to purchase a replacement battery for £65 (ORDER # [redacted]-[redacted]) and pay an additional £45 for professional installation. Regrettably, the issue persists, and my computer still malfunctions despite a full battery. Despite my efforts to contact the seller, I have received no resolution. It is disappointing to face such a predicament when the product was under warranty. I urge Amazon to intervene in this matter and provide the necessary support for their customers. I hope for a resolution soon as I am unable to work effectively with my current computer situation. Regards, Martin Le Boulc'h"

Good afternoon, My parents bought a brushed nickel kitchen tap for £19.99 (Order: [redacted]-[redacted]) delivered on August 31, [redacted], for their caravan. However, they only recently tried to install it and found it too large for the caravan sink. The return window has closed, but the item is unused, in its original box, and fully functional. They are 85 years old and faced delays in getting professional help to fit it, causing this inconvenience. I was unaware of the situation until now and would have advised them on the 30-day return policy. They usually order through my account, but this time they didn't want to bother me. I am seeking assistance in resolving this issue for my elderly parents.

I am Michael, a social worker. I recently lost a patient to Covid-19 who had a history of cancer and mental health issues. Her husband passed away 8 years ago, and she had a wish to be buried next to her birth parents abroad. The council has provided £2,[redacted], but we need more funds to cover the costs of shipping her body. Unfortunately, we also need to pay for the mortuary charges. After her husband's passing, her mental health deteriorated, and she began making unnecessary purchases from Amazon. We would like permission to return these unused items to help raise funds for her funeral expenses. The escalating costs are becoming a concern, so urgent assistance is greatly appreciated.

Hello, we have a return parcel waiting to be collected from AWME at Grace International Centre in Walsall. The return label for Hermes pick-up has been placed on the package for three days now. Our purchase order reference number is #[redacted]-[redacted], issued on 31/08/[redacted] for a replacement book "TODAY MATTERS." Instead of receiving one replacement book, we got 18 books with some missing pages from the center. After contacting Amazon, we obtained the return label and attached it to the box. Despite this, Hermes has not picked it up yet. Could you please help us by notifying Hermes about the parcel ready for collection? Thank you.

Hello, a few months back, I received an email notifying me that my account would be disabled. I was unsure why this occurred. I am trying to reactivate my account. I have made several attempts to shop on Amazon by trying to reset my password, hoping to restore my account as I believe you would send me a new OTP, if I'm correct in the terminology. However, after checking my email, I did not find any communication from your end. Please assist me. Best regards, M. Quinn