Amazon UK Customer Service Issues

I am anticipating the arrival of three items, but I have been informed that delivery attempts have been made three times already. However, this information is inaccurate, as I have been home every day due to lockdown restrictions. Despite my presence, no delivery notes have been left for me to arrange for redelivery, and the items have not been left in the greenhouse as requested. I even placed a large note on the front door requesting the delivery person to knock, ring the bell, or contact me by phone. The delivery company claims to have come at 2:11 today, but I was actively observing the road from my front window at that exact time. It appears the driver may be attempting delivery at the wrong address or not arriving at all. I am highly dissatisfied with this level of service and intend to inform the retailers utilizing Hermes via Amazon about this issue.

Hello, I have been trying to reach you for the last 24 hours but was unable to get through on either of the phone numbers I have for you. I attempted to use the chat feature and spoke with Ajeet initially then Kunal after getting disconnected. My concern is regarding a charge of £46.45 on my credit card for items that are not matching the total I was shown during checkout. I ordered Liverpool boys Pyjamas, Robbie Williams calendar, Liverpool [redacted] annual, and Dark chocolate brazil nuts which should have amounted to £41.96. I have also not received the calendar and annual as of yet. I tried emailing but only received text responses directing me to the customer service menu on the Amazon App, which I couldn't access as I do not have a smartphone. Please provide me with an email address for future correspondence. Thank you, Brenda Hall.

I purchased a Christmas present for my great grandsons and faced a delay in delivery. After struggling to find a way to contact Amazon, I eventually reached a helpful agent based in the Caribbean who assisted me in resolving the issue. Despite being assured that such service calls were charged at a local rate, I was shocked to discover a premium charge of £26.63 on my phone bill for the call. The transaction reference is [redacted]-[redacted] dated 6th Nov., and the item has been delivered. The agent named Andre followed up with me to confirm that the problem was resolved. As a loyal 90-year-old customer, I believe the premium charge is excessive and unjustified. I kindly request for this charge to be adjusted in consideration of the circumstances. Thank you.

I have been repeatedly charged $7.99 by Amazon for a service I never signed up for or used. Despite canceling the payments and contacting customer service to complain, the subscription has not been stopped, and my bank advised me to seek confirmation from you so that the money can be refunded. Additionally, my daughter has also experienced unauthorized charges from a different Amazon account linked to an unknown email. When she contacted Amazon, they were unable to provide information about the account or help resolve the issue. These are two separate concerns related to potential fraud or account hacking that require immediate attention. Communication with Amazon has been unhelpful so far, and we are eager for a resolution. Thank you.

Good morning, I bought a set of Brightech Ambience Pro Solar String Lights from you on Sunday, August 30, [redacted]. My order confirmation number is [redacted]-[redacted]. I contacted Brightech to report that the lights stopped working, and they mentioned that their warranty is not valid internationally. They suggested reaching out to Amazon to inquire about the exception made for international shipping. Can you please guide me on how to proceed with resolving this matter? Kind regards, Bob H.

I received QR codes for 2 returns and was instructed to hand over the third item to the postman. However, the postman declined to take the QR codes and the third item, causing confusion. Despite speaking to 2 Amazon associates, they were unable to assist effectively. The second associate, who struggled with English, incorrectly stated that the QR code was only for one item. I requested a transcript of the conversation, which was denied. They also refused to arrange for an English-speaking representative to call me back, and the phone number provided was out of service. I fear being stuck with defective items due to these issues. This situation previously occurred during the first lockdown and I am seeking guidance on how to resolve it.

I purchased 3 Shayla 2KW fan heaters for my patio and paid extra for expedited shipping, but only one heater has arrived without a UK plug. It came with a cheap travel adapter, which is unsafe and potentially illegal. I am disappointed in Amazon as I have trusted them before. I cannot use these heaters and they need to be returned until this is resolved. The item also lacks the cover as advertised. Due to shielding, I am unable to return the item(s) to the post office. Thank you for helping me with this matter.

I'm having trouble accessing seller support as the two-step verification method isn't working. I urgently need the buyer's address to ship an order today, but Amazon is not granting me access to my seller's account. I'm heading to the post office soon but don't have the necessary address to send the order. I need Amazon to provide access to my seller's account so I can send out the order promptly. I've attempted to contact Amazon using the provided number, but the verification code isn't being sent to my phone, making it impossible to proceed. How can I resolve this issue with Amazon when I can't reach them for assistance?

This morning, I received a call from a lady in India regarding my canceled Prime account. Despite explaining that it was already canceled, she insisted I fill out a cancellation form immediately, not allowing me to hang up. I have not received any form by email or message, and my Amazon account reflects that Prime is, indeed, canceled. I am concerned about a potential hacking attempt, as the lady mentioned a £79.00 charge that I have not verified yet. I do not wish to continue with Prime or Music and would like them removed from my account. Kindly investigate this matter for me to ensure the security of my account. -L.G.

Order number #[redacted]-[redacted]: I purchased two dummy security cameras on July 22, [redacted], and followed the installation instructions. However, I recently noticed an issue with both cameras. One had water inside, causing the batteries to be wet and the case to rust. The second camera also had dampness inside and showed signs of rust on the outer case, despite being indicated for indoor and outdoor use. I am disappointed that this happened so quickly. I have documented the problem with photos. I would like assistance in resolving this matter. Thank you. Regards, Robert.

About 13 days ago, my Amazon account was hacked, and $[redacted] worth of goods were taken. I reported it immediately, and was told by Amazon that someone would contact me. However, I have yet to hear from anyone. I was promised my money back into my bank account within 7 days, but it's been nearly 2 weeks now. I am frustrated and still have no resolution or someone I can contact directly for answers. This situation is unacceptable, and I need someone to address this issue promptly and return my money. I have not made these orders nor received anything from Amazon since October 30th. If this matter is not resolved promptly, I will be discontinuing my Amazon account as it should not take this long to refund the money or investigate the unauthorized purchases.

Good morning, I recently bought a set of string lights from Brightech on Amazon, but unfortunately, they stopped working after only about eight weeks. I reached out to Brightech, and they mentioned that since I am located outside of the U.S.A., their warranty does not apply internationally. They suggested that I contact Amazon to understand why the order was shipped internationally without proper notification. For assistance, Brightech requested a U.S. address where they could send a replacement. Here is the necessary information: 1. Order confirmation [redacted]-[redacted] (Amazon) on Sunday, August 30, [redacted]. 2. Address: 8 Longmynd Drive, Northampton, NN5 6DQ, United Kingdom. I'm hopeful that we can find a solution to this issue. Best regards, Bob Harris

Dear Sir, I would like to bring to your attention that Amazon is currently selling my book, 'The Wild Thyme Cookbook', for £8.99. There is another book titled '[redacted] Favourite Thyme recipes' being advertised underneath mine, claiming to be free with an unlimited Kindle membership or £2.99 to buy. I am concerned about the ethics of this situation as it seems like the other book is capitalizing on the title of my book. Rather than promoting mine, it appears to be undermining it. This misleading presentation distracts from my book's content, which is a play on the word "time" and not solely about the herb thyme. I believe this may have been an innocent mistake, but I would appreciate it if the other book, positioned to gain an advantage over mine, could be removed to ensure fairness. I trust that you will address this matter accordingly and inform me of the resolution promptly. Despite this issue, I have always had a positive experience with Amazon's service. Yours sincerely, Jenny Horton

I had issues using a gift voucher at checkout. I accidentally selected a recurring order option instead of a one-time purchase. I tried to find help, but it required me to approve a message sent to my old Nokia phone. Unfortunately, my phone just shows me confusing symbols, and I can't proceed with the order or cancel it. I need assistance with this loop I am stuck in, as I keep getting prompted to confirm a message that I cannot understand due to my outdated phone.

I have yet to receive my order #[redacted]-[redacted]. Despite receiving an email and website notification saying the delivery was handed to me, this is inaccurate. The items are not with me, and I have confirmed with my neighbor. Both of us were at home around the reported time of delivery at 11:20, but no package was received.

Hello, I am facing an issue with Amazon closing our account. My wife and I attempted to make purchases. Initially, we tried from my account, which got blocked (I used my Revolut card). Then we tried using my wife's account (I added my Revolut card to her account). We successfully topped up the Gift Card Balance using my Revolut card and placed an order for our address in Poland. However, when we attempted to buy a gift for our goddaughter in England from my wife's account, her account got blocked and disabled, with £30 being held. I need assistance in resolving this matter as we are new users of your platform. While we acknowledge our mistakes, we would like a refund and the opportunity to continue shopping on Amazon. Best regards, Karol & Sylwia

I am attempting to cancel my Amazon Prime membership as it has been scarcely used, aside from a couple of orders made during the trial period. I believed I had already canceled it about a month ago, but I noticed today, on 30/11/20, that money was deducted from my bank account once again. Upon attempting to cancel it once more, I had to reset my password to access my account. Subsequently, I received an email indicating that someone from Harrow was trying to access the account, although I reside in Gloucester and did not grant access. Please rectify this situation, cancel my account promptly, and ensure no further payments are withdrawn from my bank account. I anticipate hearing confirmation of this resolution within the next few hours. Thank you. - R.E.L. Pearce

I ordered four items from Amazon, selecting the preference to group them into as few deliveries as possible, but I keep receiving parcels one by one. What is the point of giving customers this choice if Amazon decides how to deliver items anyway? Doesn't Amazon aim to reduce its carbon footprint? Sending four parcels separately over four days seems counterproductive to this goal. It increases the number of vehicles on the road and adds unnecessary stress to the delivery chain. If a customer chooses to have items delivered in as few parcels as possible, like me, Amazon should honor that choice to show it is a customer-oriented company.

I purchased 6 Amazon vouchers on November 25th for my grandchildren and friends, which included 4 vouchers valued at £25 each and 2 vouchers valued at £10 each. However, the amounts are not specified on the vouchers I received, and I am unable to differentiate them. I attempted to check the value of each voucher by adding them to my account, but this method did not provide clarity. I have previously reached out regarding this issue but have not received a satisfactory response. The customer service experience has been subpar, with outdated telephone numbers provided. I hope to resolve this matter promptly. Order Number: [redacted]-[redacted] William A. Warner

I recently received a Galaxy A21 I ordered from Amazon, but the phone is in a foreign language, making it impossible for me to change the settings. The delivery was made by WIDEZONE, and I am now waiting for them to approve the return. I've been informed that it will take days for them to get back to me, followed by another week to process the refund. I will receive a return label via email, but I don't have access to a printer. Since my contract is with Amazon, not WIDEZONE, I'm uncertain about the next steps to take in this situation. Your guidance on this matter would be greatly appreciated. Thank you.