Amazon UK Customer Service Issues

Hello, I received my Amazon Prime delivery today. I am unsure if I accidentally ordered two tracksuits of the same color and size because I cannot see my order details. I know I can return one, but the deadline is today, the 24th. However, I am facing surgery next week, so I am stuck at home. I am looking to place another order soon. Is it possible to return the extra tracksuit with the Hermes driver when making the new delivery? Unfortunately, it seems like I can no longer contact customer service over the phone directly.

Hello, I'm experiencing difficulty accessing my Amazon Account due to the recent security code changes requiring my mobile to connect to the https link instead of receiving it via text message, which is challenging for me as I live in an area with weak Wi-Fi. I urgently need to close my Amazon Prime Platinum Account, ending in [redacted] with an expiration date of 1/24, as I can no longer afford the £7.99 monthly fee due to my terminal illness. The login issue is causing me great anxiety. Please assist me promptly. Thank you, Deborah Pender.

Hello, I am experiencing difficulty accessing my Amazon Account due to the recent security code changes requiring my mobile to connect to a secure link instead of sending a text message as before. Living in a remote area with weak Wi-Fi, I am unable to connect my mobile to the internet but can receive text messages. Your assistance in resolving this issue would be greatly appreciated. I urgently need to close my Amazon Prime Platinum Account, which ends in [redacted] on 1/24, as I can no longer afford the £7.99 monthly fee due to my terminal illness. The struggle to sign in is causing severe anxiety alongside my constant pain. I kindly request a prompt response to this matter. Thank you for your help and please take care.

Good day, Today, I needed to reset my password for my Amazon account to buy an audiobook. However, I am now unable to access my Amazon account, Amazon Prime, or Merch-Amazon because it is requesting confirmation using an app with my phone number on an iPad that I no longer use, and the iPad does not have a SIM card and is not connected to any app. After charging up the iPad and checking the app I had forgotten about due to not using it for so long, I found there was no verification code. I'm stuck at the verification request stage and cannot access any of my Amazon accounts. This situation is quite frustrating. Why am I unable to verify using my phone or email? Why is the verification being requested through an outdated app that I have not used for years? I would appreciate any assistance with this matter.

I purchased an item on Amazon which was advertised as an electric generator but turned out to be a dynamo requiring a separate motor purchase. When I tried to return it, I struggled to schedule a pickup due to lack of information provided by Amazon. Their customer service phone number was unhelpful, and the email addresses bounced back. Additionally, I have been locked out of my Amazon account since September 26th due to a verification issue. Despite using the same devices and location for years, I am stuck in a loop unable to access my account. Attempting to verify my identity through a link sent to my phone only led to an error message. I have tried changing my password to no avail. I now need to return the 20.1kg item but can't log in to generate the necessary label or contact the courier (Hermes). Frustrated with the lack of customer support, I feel helpless in resolving these issues swiftly.

I ordered dog food with Order no [redacted]-[redacted] on September 29th, totaling £77.97, a reorder from September 6th, [redacted]. I sought resolution for a missing package via chat and believed the matter was settled, with one pack received, another in transit for delivery yesterday, and the third set for October 3rd. Unfortunately, the second pack did not arrive as promised, leaving me with only two packs instead of the three ordered. I am perplexed by the lack of telephone support access, as I was not made aware of any restrictions. Could this issue be rectified, along with an explanation for the support limitation?

The service I received from your staff has been disappointing. First, the saw I purchased did not come with the wood blade attached as mentioned in the instructions. Additionally, I was supposed to receive 6 blades, but only received 3, and the box the blades came in was already opened. When I tested the saw on wood, it did not perform well. When trying to return the saw, the shop mentioned the label had expired and advised me to get a new one. After contacting Amazon, I was told to wait until Monday for the pickup, which was frustrating. Bob was unhelpful and rude when discussing the pickup. When the pickup person arrived, they didn't have the address label, asking me to contact Amazon again, which irritated me. I have decided to cancel all my dealings with Amazon as I have had multiple issues and will not give them any more chances. Goodbye, Amazon.

Dear Amazon Support Team, I am reaching out because I am currently in Australia and no longer have access to my old UK mobile number. Despite trying to disable the two-step verification process, I am stuck at the stage where it requires a verification code sent to my old number. I have grandchildren in the UK, which is why I still use Amazon UK for my purchases. You can verify my activity as I am a frequent buyer and have auto top-up set up for my gift card. My current Australian phone number is +61 [redacted] [redacted] [redacted]. I would greatly appreciate it if you could assist me in disabling the two-step verification process for my account. Thank you for your help. Best regards, Sue V.

Order number - [redacted]-[redacted]. I recently received the Samsung Galaxy Note10 Lite. However, I ended up with three phones due to a mix-up with the deliveries. The second phone was sorted out by a family member who kept it, and the third phone was charged to my credit card. I need assistance in returning the third phone, which is still unopened. I have been unable to find a way to return it. It was delivered by courier. How can I return the extra phone? Your help is greatly appreciated. Sincerely, William B.

I recently purchased two airfix models of the Shackleton aeroplanes during the Amazon Prime sale on the **th of October. Upon arrival today, one model has celotape all around it, with the Amazon label stuck to the box, while the other has the label directly on the box. These are gifts and the labels are difficult to remove, causing damage to one of the boxes. I am requesting replacements at the sale price of £**.**. The lack of proper packaging in cardboard boxes to protect the items is disappointing, and attaching labels directly to the products seems careless. I kindly ask for replacements to be sent in a proper box without any items stuck to them. I have been a loyal Amazon customer for years and have never encountered such an issue before. Thank you, Leslie Walker.

Order Number: [redacted]-[redacted] Dear Amazon UK, I am Patricia Foley, and on March 26, [redacted], I purchased a Philips Series [redacted] Hair Clipper (product reference: HC5450/83) for my husband from your website. Unfortunately, the clipper has malfunctioned after only four uses. The power on/off and turbo buttons are unresponsive, and Electrad [redacted] Trading has directed me to contact the manufacturer, Philips. However, I have been unable to find any contact information for Philips as the product is no longer available on their website. I kindly request either a full refund or a replacement of equal value from Amazon UK. Your assistance in resolving this issue would be greatly appreciated. Thank you.

I am having trouble accessing my account to purchase firelighters and modify a subscribe and save order. It appears I have two accounts linked to different emails, one closed in [redacted] under [redacted], and an active one under [redacted], though the Virgin net service is no longer available. Due to forgetfulness and being a carer for my disabled wife, I have lost the password for the active account. After speaking with your team, I was advised to open a new account using [redacted] and contact the change account team to request a transfer of details and orders from the old account. However, I am unsure how to go about creating a new account. Any guidance would be appreciated.

I bought a child's writing board from Amazon in February [redacted]. I can't find it in my account, but it's from Elk and Bear. The hinge broke quickly, and now it doesn't stand securely. I wonder if you can replace it or refund me. It's with my daughter now. Also, why does my order history only show six months when I've been shopping with Amazon for years? The best number to reach me at is 01[redacted]35.

I have been working with “Leaf Publishing” for nearly a year. Recently, I discovered that not only have I not received payment for my book sales, but other authors are also facing similar issues. There have been reports of financial exploitation and even instances of sexual misconduct in connection to concerns about book sales. I am finding it impossible to reach them as my attempts are met with avoidance or silence. I am at a loss for how to proceed and seek guidance on how to reclaim my rights and royalties from this company. My goal is to sever ties with them due to their unethical behavior. Thank you for any help you can provide moving forward.

Hello, I recently made a purchase for a hanging heart, order number [redacted]-[redacted], which was marked as delivered on Tuesday, October 27th. However, the item did not arrive despite me being at home all day. I contacted customer service and spoke with Michael on Tuesday, who advised me to wait until yesterday, October 29th, and if it still hadn't arrived, I could either get a replacement or a refund. As of today, the item has not arrived, and I have been unsuccessful in reaching customer service by phone. I attempted to use the chat feature and spoke with someone named Ranjeth, who promised to check on the issue but did not provide any further updates after 15 minutes. I am feeling frustrated as a loyal Amazon customer and disappointed with the lack of assistance in resolving this matter.

After discussing my Lovono laptop issue with your staff and the repair company, I believe the laptop is not as brand new as promised, but actually refurbished. Amazon agreed that I am entitled to a refund, given the circumstances of the repair and the laptop's age. They were supposed to email the sellers, Technoworld, regarding the refund. I am seeking confirmation if the email was sent on 28 or 29 October and what the outcome was. Thank you, Mavis Goodwin.

I have purchased two trips to our local The Kindle case that was delivered on November 2, [redacted], was too small for my Kindle Paperwhite. I made two visits to the local post office for UPS to collect and return the package to your facility, but the visits were unsuccessful due to incorrect information on the package, specifically the barcode. My Amazon order number is #[redacted]-[redacted]. The number on the package is QB[redacted]. I have been an Amazon customer for nearly 20 years and I trust that you will resolve this issue by sending the correct case promptly. Thank you, Amazon, for your past excellent service. I look forward to continuing our partnership in the future. Thank you, Ivor Jackson.

On October 20th, I placed an order for a Unisex Men's Women's Aztec Plain Onesie Allover Jumpsuit Night Suit from my son's Amazon Wish List. When the item arrived on October 24th, I noticed it was pink instead of the black and white I had expected based on the photo. Since this was meant for a Christmas gift for my son, I requested a return form and sent the item back via Hermes on October 26th to Ditzy Fashion Ltd at Platinum House, 18 Sadler Street, Middleton, Manchester M24 5UJ, asking for the correct onesie or a refund if unavailable. Despite these actions, I have not received any updates. Yesterday, I called the number provided and was informed by an Asian woman that it was not Ditzy Fashion. It's been eleven days without any communication, and I seek assistance in resolving this matter.

I received a duplicate item in my order and would like to return it. The order number is [redacted]-[redacted]. The seller directed me to contact Amazon for the return process. However, I am unable to find the necessary return information on the Amazon website. Can you provide me with the correct return address for this item? My name is Mrs. A. Donohoe, and I placed the order on November 1, [redacted]. I am looking to receive a refund once this matter is resolved. Thank you.

I received a phone call from a mobile number regarding an Amazon Prime subscription that I did not request. I want to clarify that I have not authorized this service, and I do not wish to be charged for it. While I am not a fan of Amazon, I understand the necessity of using their services at times. I expect an immediate response confirming that I have not been signed up for Amazon Prime without my consent and that there will be no charges applied to my account. I have always paid for my orders promptly, including any additional postage fees. Please respond promptly as I have been unable to reach you through phone calls, live chat, or other means of communication.