Amazon Payments Customer Service Issues

I placed an order in January [redacted] and used a debit card that was later canceled due to fraudulent activity. I updated my bank account info to pay for the order until I received the new debit card. After placing more orders, I noticed my bank account info kept disappearing from my account three times. When the new debit card arrived, I attempted to enter the information but was notified of problems with my orders and advised to contact TRS Recovery. Despite reaching out, they couldn't locate my account using my email or name and requested my banking info over the phone, which I declined. Even after multiple attempts, TRS Recovery still cannot find my account, suggesting my email is misspelled, which it isn't. I'm hesitant to provide banking information over the phone and continue to face issues when trying to make purchases.

On July 21st, I bought a [redacted] travel trailer on Craigslist for $[redacted] using Amazon Payments handled by the seller. Following instructions, I purchased 10 $[redacted] Amazon gift cards and sent their photos to Amazon Payments with Case ID# [redacted]_LKWU98. After the receipt was approved, I expected delivery by July 30 with a tracking number. However, on July 25, I was asked to buy an additional $1,[redacted] insurance using Gift Cards, which was also acknowledged. Despite this, I have not received a tracking number or any updates since. My attempts to contact customer service have been unsuccessful, with dropped calls and unresponsive service. The current situation makes me question if this is a scam.

I recently made purchases on Amazon for Christmas gifts for my family. However, there seems to be an issue with the payment, even though I received confirmation emails for the orders. Amazon customer service mentioned that my account is under investigation for security reasons. I was promised an automatic refund, but what I really need is the purchased items for my family's Christmas celebration. I can provide a list of items, order numbers, and confirmation emails if necessary. If there was a payment problem, I would prefer the refund amount to be added as credit to my Amazon account or as an Amazon gift card. It's crucial for me to receive the gifts before Christmas, especially since I've already allocated funds for other bills. I hope Amazon can resolve this matter promptly. Thank you.

I was recently billed for an Amazon Prime free trial, followed by a month of service, as well as subscriptions to channels on our Xfinity account through Amazon Prime. I discovered that my 11-year-old grandson used my debit card to unintentionally subscribe and make the payments. He quickly went through the registration process with the payment method. I am struggling to afford these unexpected charges since I have a fixed monthly income of $[redacted]. If I provide you with the necessary information, could you assist me in processing a refund to my card? Thank you in advance for your help.

I made a purchase using Amazon Payments from a third-party seller and did not receive my order. When I requested a refund, they mentioned my account is on hold until I verify my Amex card matches my home address, which I did. Now, they claim another account I had before was closed, so they are closing this one too. I have been trying to get my refund since December, but it has been challenging. Whenever I tried to contact an account specialist, they either hang up on me or promise a callback within 24 hours, which never happens. I fear I might need legal assistance. I want them to understand my situation instead of assuming my account is locked. I purchased 5 Amazon gift cards worth $[redacted] each using cash through Amazon Payments but never released the payments. I simply want my $[redacted] back, which I saved up. As a single mother, this is incredibly frustrating. I hope to get some resolution soon.

On October 15, [redacted], I accidentally selected a wig to buy in my "buy later" section. I promptly cancelled the order within minutes and was informed that the refund would take 3 to 5 business days. Despite multiple inquiries, I have yet to receive the refund. Last weekend, I was promised a call from the vendor within 24 to 48 hours, but no call was received. Today, to my surprise, I received the low-quality merchandise. Upon contacting customer service to return the items and obtain my refund, I was informed that refunds could not be processed because the vendor is based outside the USA. This inconsistency in refund policies with Amazon's vendors presents a frustrating issue for customers, especially given that many products are sourced internationally. Amazon should ensure uniform refund policies across all its vendors or discontinue associations with those who cannot provide refunds. As a loyal Prime member at $14.99 per month, I expect better customer service and accountability from Amazon regarding this matter.

I encountered issues when trying to purchase an iPad case. Unfortunately, my Visa debit card information was compromised through my Amazon account, prompting me to seek an alternative payment method through PayPal, which was not available. Despite cancelling the order, I received the cover from Amazon unexpectedly. Due to budget constraints as a pensioner, I may only be able to make the payment after my pension is deposited in early November. I would prefer to use PayPal for the payment to ensure the safety of my financial details. I appreciate the seller's understanding and apologize for any inconvenience caused. Thank you in advance for your assistance. Best regards, B. Allan.

Order #[redacted]9 was placed on June 10, [redacted] for a sink from Build.com. Despite waiting for 2 months, the sink never arrived. A refund was requested and after several attempts, a refund confirmation email was received from Amazon Pay. Chase Visa recommended cancelling the dispute to apply the refund, but later decided to return the money to the merchant. Build.com mentioned the refund was with Amazon Pay. I need the refund re-issued as I did not receive the sink and have all the necessary documentation. Build.com is trying to assist, but the refund has not been processed yet. Kindly provide a link to upload the required documents to expedite the refund process. Thank you. - Karla D. Email: [redacted] Phone: [redacted]

I recharged my Airtel prepaid for Rs.[redacted], but the recharge wasn't processed despite a successful payment. I contacted Airtel customer care, who mentioned no online transaction was received. However, the amount was deducted from my account. I have attached the successful transaction message from Amazon Pay below. Your prompt assistance in resolving this issue would be greatly appreciated.

Dear Community Members, I had set up a recurring payment for my Amazon purchases which unfortunately expired without my knowledge, causing Amazon to block my orders for Christmas gifts. I have since reactivated the payment for $[redacted] per month, starting on December 25, [redacted], which aligns with my payday. I am a hardworking older lady, raising two grandkids and a brain damaged adult child while working full-time for the state government. It is crucial for me that Amazon accepts this new payment plan as I have no other means to provide Christmas gifts for my teenage grandsons, aged 12 and 13. I have always strived to make Christmas special for my boys, and I am hopeful that with your assistance, we can still make this year's holiday memorable for them. Thank you, Cheryl D. Campbell

I am experiencing difficulty with Amazon processing a payment due to an incorrect zip code issue. Despite being authorized, the pending transaction was declined. I have invested considerable time in calls and chats with Amazon customer service without resolution. The transaction reference number is [redacted]-[redacted]. I am requesting Amazon to rectify the zip code error and use the original authorization code to process the payment successfully. This issue is preventing me from ordering gifts and accessing the pending funds.

I am feeling upset, frustrated, and bewildered. My account has been locked since Monday morning. I have responded to every email I received. During my three calls, different information was requested each time. I was assured of being contacted within 24 hours after each new ticket was issued, yet no one has reached out to me since my initial call on Monday. Up until that day, I had completed 98% of my Christmas shopping on Amazon as I have in previous years. The issue arose when my account mistakenly used an old credit card number for a transaction. Despite having my latest American Express card on file, American Express confirmed no disputes were made. I am uncertain how to regain access to my account. It seems Amazon may not want my business anymore. Is there a way to speak with someone today to address my problem promptly without being put back into the waiting queue?

Transaction Details: Card X1322 22/11 AMAZON PRIME FR ELECTRONIC COMMERCE 25/11/[redacted] - €49.00 Sent from the Société Générale App. I did not make this purchase, yet my account was charged. I suspect this is an unauthorized transaction. I am requesting a prompt resolution to this issue. I kindly ask for an explanation and a solution to rectify this problem. Thank you.

To whom it may concern, I recently discovered an unauthorized payment of £74.86 taken from my account and an attempted payment of £[redacted]. Additionally, on Monday, December 23rd, there was an attempted withdrawal from my account. My bank alerted me through text messages about fraudulent attempts linked to Amazon. I have repeatedly spoken with Amazon regarding unauthorized transactions in the past, such as £26.94 on November 30th to Papa John's and £52.48 on September 26th to The Entertainer. Due to ongoing fraudulent activities, I have tried unsuccessfully to close my account due to password issues that require card details for a reset. I have faced immense stress waiting for an email to reset my password for over 3 hours without success. This situation has caused me significant distress, and I am seeking a resolution and compensation for the challenges I have faced. Sincerely, Eric L.

I am facing two issues. Firstly, contacting Amazon Customer Service by phone has been challenging. When attempting to verify my identity, they request to send a text with a link, but I am unsure if they have my cell number as the only option is likely my home phone, which is a landline. Declining results in conversations about Kindles and Tablets instead of addressing the issue at hand. This is frustrating, especially since I am a regular Amazon customer. Secondly, the $12.15 charge on my credit card bill from 12/27/19 does not correspond to any of my orders. I have verified all other Amazon charges except this one. Can anyone please assist me with both of these matters? Thank you. - N. V.

Dear Sir, I made a purchase on Amazon on 06/12/19 and it seems I inadvertently signed up for Amazon Prime. After reviewing my finances for taxes, I noticed monthly charges of $14.22 on my MasterCard starting from 7/12/19 to the present, totaling $[redacted].76. I would like to request a refund for the $[redacted].76 as I did not intend to sign up for this service. Kindly assist in removing me from Amazon Prime to cease these monthly charges. Let me know what information you require to resolve this matter. Thank you.

I received EO3 Mold Solution Concentrate instead of the Nature's Farmacy pancreatic enzymes I ordered for my dog. The mislabeled item is inconvenient. I prefer to keep it, considering the error, instead of returning it. Contacting Amazon by phone is difficult due to COVID-19. The order number is [redacted]-[redacted]. I have re-ordered the correct item, expected to arrive on 4/15 at no additional cost. I kindly request not to be charged for the incorrect item I am keeping. Thank you.

I apologize for any inconvenience caused by COVID-19. Recently, I engaged in a text chat with an Amazon representative regarding Amazon Prime and Amazon Video sign-up issues. After almost two hours, I decided to pause and monitor the charges. To my surprise, the charges have now been processed on my Discover card. Despite my efforts to contact Amazon immediately due to suspected errors, I could not reach a resolution. I have screenshots of the conversation if needed. Despite requesting a supervisor multiple times, my requests were denied, and I was repeatedly connected with different associates. Looking for a prompt response from a supervisor to address my concerns. My family and I have been loyal Amazon users, and this situation has caused significant distress.

I recently redeemed a $50 Amazon gift card and had a previous balance of $5.xx. While attempting to make a purchase using my Amazon gift card balance on two separate occasions, the amounts were charged to my AMEX gift cards instead of utilizing the Amazon gift card as intended. This resulted in my Amazon balance being depleted to $0 without being utilized for the purchases. Subsequently, when trying another purchase with the intention of charging the AMEX gift card, my MasterCard was incorrectly charged instead. This has led to a billing issue where $[redacted] from my gift cards was wrongly used, instead of the $44.50 I had expected to pay. I need assistance resolving this matter to ensure the correct payment methods are applied without any charges ending up on my credit card.

I have submitted support tickets for help regarding Amazon Pay. There seems to be confusion between Amazon Pay and Amazon. The fees for Amazon resellers are being deducted from our credit card, while Amazon Pay fees are taken from each invoice. Sales from Amazon Pay go directly into our bank account, but return sales are deducted from the credit card when they should come from the bank account. As our e-commerce business grows, this issue is increasingly problematic. The mislink between Accounts Payable and Amazon Pay has resulted in incorrect deductions from our credit card rather than the bank account. This has caused complications with open credit memos that should have been deducted from the bank account.