Amazon Germany Customer Service Issues

Hello there, I am in need of some assistance. I received an email from Amazon stating that my account has been blocked to safeguard my information due to a potential hack. However, I can assure you that nobody has compromised my Amazon account as all orders were placed by me. Unfortunately, I am unable to access my account because I cannot receive the Two-Step Verification code sent to my German phone number, which is currently not working. Also, I am unable to contact the customer service via phone as I am not in Germany at the moment. Can you please advise me on how I can regain access to my account under these circumstances? Thank you.

I purchased a calculator on Amazon and linked my Revolut card for payment. Subsequently, Amazon blocked my account and is requesting proof to verify the transaction, but all my attempts have failed. I submitted a billing statement, my passport, and account screenshots, but they continue to deny access. One of my accounts has been permanently blocked, and now I am striving to protect the other one.

Hello, I received the Hans Zimmer LP as a birthday gift from my in-laws, but when playing the first LP for the first time, we noticed a ticking sound. Upon inspecting the LP, we found scratches. Surprised, we checked the other LPs and indeed found damage upon taking them out for the first time. Please refer to the photos below. Since my in-laws purchased this LP, I feel bad that they have to resolve this for me, so I am taking the lead on this. I would like a new product because it's too expensive to keep it as is. Also, as a true lover of quality music, it's a pity that the LP cannot sound its best due to a manufacturing defect. I hope to hear from you soon. Note the white haze, glue residue, and scratches due to the tight LP cover. Reference number: [redacted]-[redacted] Ordered under the name: Floor, Rotterdam. South Holland, Netherlands on Tuesday, March 7, [redacted]. Best regards, Jeremy D. B.

My experience has been quite unbelievable. I purchased an iPhone 14 Pro for [redacted] euros on Amazon.de with a scheduled delivery on April 6, ordered on April 4 with priority shipping. Yet, on April 5, I received an email stating that the package was damaged during transit and could not be delivered. Now, I am left awaiting a replacement or a refund. Amazon informed me the package needs to be returned for the refund, causing confusion as they were in charge of the delivery. Amazon has canceled the delivery and is reluctant to provide a refund. Customer service instructs me to wait 30 days and contact the carrier, though Amazon managed all delivery aspects. This situation is frustrating, and I am unsure of the next steps to take.

Hello, In April [redacted], we ordered a Tineco S5 from you as it was not available on Amazon France. Today, the Tineco is no longer charging properly, and when it does, the battery only lasts a very short time compared to a year ago. Please get back to me with instructions on how to resolve this issue. Thank you, M/Mme Rossignol Bruno Alexandra 80 Rue du Jardin Censier [redacted] Plessis de Roye Email: [redacted] Phone: [redacted]

Hello, I haven't received my treadmill package yet but I've already received an email asking for feedback on my satisfaction. I received this message from the delivery company (no contact information provided). Delivery attempted on April 20th. Tracking ID: B079SLNC6Z. Unfortunately, DPD encountered an issue with delivering your order. They will make a new delivery attempt. I have been at home 24 hours a day in recent days, and it's starting to become frustrating. Order number: [redacted]-[redacted]. Regards, A. DADO

Hello, I am currently in Malaga, Spain, and I am eagerly awaiting my package. However, I just found out that my parcel seems to have been mistakenly sent to France instead. It is being handled by Chronopost, and the tracking ID is HW[redacted]48FR. Can anyone please assist me with this situation? Thank you.

REPORT DETAILS Report Submission Date: 12/04/23 Reported Company/Branch Information: Location AYGM DNX2 City/State/Zip: Wuppertal, Nordrhein Westfalen, Germany Organization/Building name: Last Mile Drivers Location/Address: AYGM DNX2 City: Wuppertal State/Province: Nordrhein Westfalen Country: Germany Details: I am Haval Haji and I work at Ayan GmbH. I am satisfied with my work and my colleagues. However, I have encountered some issues with my manager Gomez Rosa, Maxi Margarita, who seems to have a personal dislike towards me. There have been misunderstandings, and I believe I have been treated unfairly due to not speaking German fluently. I wish for a second chance and hope to resolve these issues. My concerns include feeling disrespected and not being understood properly during recent incidents. I want to continue working without any further problems. Reporter: Haval Haji Email: [redacted] Phone: [redacted]9 Contact preference: Morning Please confirm your email: [redacted] Other involved party: Name: Tom Toporzysek Role/Title: Amazon Employee Awareness of concern: Experienced it personally Management awareness: Yes Consent to share report details with DSP: Yes

I am seeking assistance with a product return, specifically a high-value graphic card. The return process has been ongoing since April 23, and today marks the final day for the return. Despite this, no progress has been made as expected. Today, a UPS driver contacted me regarding the return, but unfortunately went to the wrong address. I have evidence confirming that the intended delivery location was my address, not the one visited by the driver. This situation has caused significant dissatisfaction as I urgently require the graphic card to resume working on my computer, which has been unusable for weeks. I respectfully urge for a prompt resolution to this matter before considering escalating the issue further. Such service discrepancies should not be tolerated in our society. Sincerely, P.X

Good morning, I am reaching out regarding my vinyl order from your site. Customs have held it since April 24th, and the delivery date of May 17th is now in question as it seems untraceable. The tracking number is UY[redacted]81CH. We contacted Belgium Post, who suggested we reach out to you for a prompt resolution or for you to contact them directly. I appreciate your swift attention to this matter to ensure I receive my order. Thank you.

Hello, I placed an order on Tuesday 9th using my debit card, and $21.86 was debited from my account, which was the price of my order. Later, I received an email asking me to reconfirm the payment method because it didn't go through, so I did, and it debited $21.86 again. Panicked to see the price of my order debited twice from my account, I canceled the second order. I would like a refund for these orders that never reached me. Thank you and have a nice day.

I recently made a purchase from Amazon Germany and received my order without any issues. I bought two pairs of ASICS Gel Venture 9 shoes in different sizes to determine the best fit. After requesting a return for one of the sizes, I encountered difficulties when trying to send it back through DHL, PostNL, and FedEx in The Netherlands. The return label instructed me to send the package to Centro Calzaturiero in Italy, but the couriers didn't recognize this service. I have contacted Amazon Germany and ModaDistrict, who processed my payment but deny any knowledge of the shipment. I am seeking assistance to have my American Express Gold Card refunded for the €66.49 shoe. I appreciate any help you can provide in resolving this matter. Thank you in advance for your attention. Sincerely, Glenn F. Hill.

Dear Customer Service, I am reaching out regarding my returned order with number [redacted]-[redacted]. The package was sent back through Laposte, the French postal service, and is supposed to be delivered to Slovakia through DPD Germany. Due to a delivery mistake, I have lost track of the parcel's whereabouts. I contacted DPD Germany, and they are unsure of its location but mentioned it should be en route to SERED in Slovakia. The last tracking update I have is from May 8, [redacted], showing it was scanned in NOHRA, Germany. I would appreciate any updates on the package as I am concerned about my refund. Thank you, N. Prudhomme

Hallo, mein Name ist Kotiba Alaskar. Ich habe ein Konto bei Amazon erstellt, aber es scheint einen Fehler zu geben. Meine richtige E-Mail-Adresse ist [redacted], aber ich habe aus Versehen [redacted] eingegeben. Ich habe eine Bestellung über mein Mobilgerät gemacht, aber ich habe keine Bestätigung erhalten und die Lieferung ist noch nicht angekommen. Bitte senden Sie Benachrichtigungen bezüglich der Zustellung an meine korrekte E-Mail-Adresse. Danke.

This is my first time writing such a detailed review about a company. On 05/06/[redacted], I placed an order with Amazon for car chemicals, rags, polish, a vacuum cleaner, and other cleaning supplies totaling [redacted] euros. After payment with my Ukrainian card, I decided to add a washing vacuum cleaner priced at [redacted] euros. I confirmed the order, only to have my Amazon account blocked shortly after. I contacted support through the app, as they lack email support, and provided requested documents within 5 hours. However, I received a response stating my account was permanently closed due to anomalous activity. I felt frustrated and humiliated by the situation, as goods arrived that I no longer needed and wanted a refund. Amazon sellers contacted me about delivery timing preferences, but without account access, I couldn't respond. I am exhausted by the ordeal and vow not to shop with Amazon again after losing time and money. If the issue is not resolved promptly, I will escalate it further. Apologies for any errors in my grammar, but I caution against using this site for shopping.

Yesterday, I placed my first order on Amazon for Germanium using my account [redacted] (my name is Riabykin Kyrylo). I purchased household chemicals, a vacuum cleaner, steam equipment, brushes, etc. After paying for the order, I tried to buy a Karcher vacuum cleaner for [redacted] euros plus delivery to Dortmund. Unfortunately, my Ukrainian card was blocked for unusual activity. I provided my mobile banking details and passport to verify my identity. Please unblock my account as soon as possible to prevent my orders from being canceled. Thank you for your help, I look forward to your response.

Good morning, ladies and gentlemen, I wanted to inform you that on 06.06.[redacted], an amount of €14.50 was credited to me with a specific breakdown that is not part of my orders or subscriptions. The accreditation mention reads as follows: AMAZON.IT*FH9LJ4QD5 WWLussemburgo I kindly wanted to inquire about the reasons for this credit and remind you that I will claim this amount as an unauthorized withdrawal and discuss it with the relevant authorities if it is not justified as I believe and imagine. Furthermore, I will, according to legal proposal, calculate interest for each day of delay and escalate the matter to a debt collection agency. Yours sincerely, Calcaterra S.

My credit card was charged unauthorized for an Amazon Prime subscription. I have been charged €69 in [redacted], €69 in [redacted], and €89.90 in [redacted], for a Prime account not in my name. Even though I have no account number and I am not in their database as I never created an account, my bank statements prove the charges. Amazon insists on the Amazon Prime account number, which I cannot provide. I have paid €[redacted].90 over three years and provided bank records, but Amazon claims they cannot locate the account. Fraud occurred, and Amazon benefited from it while I lost my money.

Dear Amazon Team, I recently placed an order with you, and the order number is JJD[redacted][redacted]1. According to your notification, the order was delivered on June 6th. However, as of today, June 13th, I have not received it. I kindly request your assistance in resolving this issue and tracking the package. It is important for me to receive the order as soon as possible. I would greatly appreciate your prompt response and resolution of the issue. Sincerely, Youssef A.

Good morning, I have already contacted you about this. My name is Emina Carkadzic, and I have an Amazon account in Germany that I no longer use and would like to close. Since I cannot remember the password, I asked you to close it, but you informed me it was not feasible. However, for the past two years, you have been charging me €8.99 per month for a service I am not using. I kindly request you to stop the payments and reimburse the expenses. You assured me it would be done, yet the payment has been deducted again this month. I am waiting and hoping for a resolution to this issue. Sincerely, Emina Carkadzic.