Amazon Germany Customer Service Issues

After my recent purchase, my account got locked, even though I already had a prime membership. I need assistance in canceling the prime subscription for an account I no longer utilize. Due to my inexperience with Amazon, I accidentally used a friend’s credit card for the payment, resulting in this issue. I am unsure of the steps required to unlock my account, but I would appreciate it if you could guide me through canceling the prime membership first. Thank you.

Dear Sir or Madam, I am writing to you today because I have encountered an issue. My family and I came as refugees from Ukraine due to the ongoing war in our country. On June 16th, I placed an order on the Amazon website for a total of €[redacted].33. Since I do not have a German credit card, I used gift cards for payment. Although I have a debit card, I am unable to link it. After the order was accepted and shipped to me, I received an email from Amazon stating that my payment was suspicious. Subsequently, my Amazon account was blocked, and it stated that all orders had been canceled. I reached out to support immediately, but the issue remains unresolved. Today, I received part of my package for which I am grateful. I am looking forward to receiving the rest of my order. However, my account is still blocked. Could you please assist me in unblocking my account? This is my first order on Amazon. Unfortunately, my German is limited, so I am unable to call customer support. I have two children with disabilities, and online shopping is very convenient for me. Thank you for your understanding. I am eagerly awaiting your response. My address is Berliner Chaussee 4A, [redacted]. My phone number is +49 [redacted] (SMS). My email is [redacted] Best regards, Ihor Dzhumar

Hello, I reached out to Amazon regarding the suspension of my account used for purchases. The Italian support team informed me that someone used my account on Amazon.de to request numerous refunds, causing the closure of my account. I am certain I never placed orders on Amazon.de or requested any refunds, suspecting that my account was compromised by a hacker. I kindly request assistance in restoring my account access. You can reach me at [redacted] or [redacted]. My invoice address is Corso Europa 10, [redacted] Spezzano della Sila, Cosenza. Thank you for your help.

Hello, I placed an order with Order ID: [redacted]-[redacted] on July 9, [redacted]. I have not received any updates on the parcel yet, and the seller just informed me that the object is on its way. However, when I checked with the post today, I was told that the parcel could not be delivered and has been returned to the sender. I have requested an immediate refund from the seller, but they have mentioned that they will refund the payment after receiving the shipment. This delay in both receiving my item and getting a refund is unacceptable. I kindly request an immediate refund. I await your prompt response. Best regards, M.N.

On July 11th, I placed an order with Amazon requesting delivery by July 13th. Unfortunately, I received an email on July 13th stating the item would be delayed until July 17th. Despite this, the item did not arrive on July 17th, 18th, or today. I have tried to obtain a refund, but was informed it is not possible. I purchased a folding mattress for around 54.00 euros and I am requesting a full refund. There seems to be some error with my account as it shows no orders made in [redacted] when I tried to share the link. Please assist in resolving this issue promptly.

Subject: Follow-Up on Order Cancellation Hello, I am reaching out regarding Order # [redacted]-[redacted] for the book “Meister mit zwei Kerzen: Trabant-Rennsport in der DDR” sold by Amazon EU S.a.r.L. I placed this order on 19/04/23 and later cancelled it on 5/07/23 as per an email received from Amazon. While the cancellation confirmation stated that any payment made would be refunded within 5-7 business days, I have yet to receive the refund as of today, 21/07/23. Could you kindly look into this matter and provide me with an update when possible? Thank you for your assistance. Best regards, Claude M. Email: [redacted]

Order Cancellation Request Order # [redacted]-[redacted] I placed an order on 19/04/23 for the book “Meister mit zwei Kerzen: Trabant-Rennsport in der DDR” sold by Amazon EU S.a.r.L. After waiting weeks without receiving the item, I agreed to cancel the order on 5/07/23 as suggested by Amazon. They assured me that any payment made would be refunded within 5-7 business days. As of 21/07/23, I have not received the refund. Kindly assist in checking the status and updating me. Thank you. Best regards, C. MARTIN - Email: [redacted]

Hello, I wanted to address order number [redacted] [redacted]. Unfortunately, this order was not able to be shipped and was subsequently cancelled by AMAZON. I have already paid for the items as well as the shipping and handling fees to Namibia in full. According to the assurance given to me on June 28, [redacted], I was informed that my refund would be processed back into my account. Until now, the refund has not been issued despite my attempts to follow up with AMAZON through multiple inquiries. AMAZON's failure to honor their promise of prompt service after payment is quite disappointing. I am reaching out to request the full reimbursement of the amount back into my account. Looking forward to a prompt resolution, Sincerely, A.W.

Hello, I recently purchased a refurbished product, an iPhone 12 Pro Max, from Amazon for [redacted] euros, with a generous return policy of [redacted] days. The seller, loop-mobile EU, is now refusing to issue a refund. I reached out to Amazon customer service, who informed me that I am entitled to a refund, but they are unable to assist as the seller is uncooperative. They suggested involving local authorities. Being a long-time loyal customer of Amazon, I am disappointed by this response. As a student in need of the funds, I urge Amazon to find a resolution that does not disappoint and ensures I receive the refund I am owed. Thank you in advance, Best regards, Aadith M.

Hello Team Amazon, I recently used my Visa card to make a purchase on Amazon. My newly created account is currently on hold. This is the first time I have made a purchase using this card. I have submitted the requested documents from my Amazon account, including the application form for the Visa card that I received from the banking institution. I am unsure why my Amazon account and the item that I purchased are still on hold.

On October 9, [redacted], I purchased the AEG D-VL [redacted] ceiling fan from Amazon, order number: [redacted]-[redacted]. The fan started making a grinding noise, so I wrote a letter to AMAZON EU Sarl Dutchbranch, Mr. Treubenlaan 7, [redacted] DP Amsterdam on August 10, [redacted]. I did not receive any response, and given the 24-month warranty period was quite short, I referred to Dutch legislation in my letter. Since the fan now makes such a loud grinding noise that we cannot use it, I recently had a chat session with Amazon Netherlands, where I was informed to contact Germany. If you could provide me with your email address, I will send you the letter and invoice. Looking forward to hearing from you. Best regards, Mr. A.K.P.G. Derks, Merenstein 4, 5741MJ Beek en Donk, Netherlands.

Hello, I have already written to you several times that I do not want any more deliveries from you. I only wanted one delivery, the first one, and not an automatic delivery every 15 days. I took the trouble to write in German, now I am so fed up to see that you still have not understood, I tell you to "manage with French". STOP all future deliveries. I am not expecting anything from you anymore. I DO NOT UNDERSTAND WHY YOU ARE SO OBTUSE, you had understood at the beginning since you had given me refunds. MY ORDER IS OVER, FINISHED, I have nothing more to pay.

Dear Sir or Madam, I recently experienced a delay in the shipment of my order and was asked to update my payment method. Despite using this method without issue previously, I noticed that the amount was debited from my account on Amazon and has not been refunded. I attempted to cancel the order for two days without success. I kindly request that you either accept the payment methods I have set up, including my bank account, remove a portion of my Amazon account, or cancel the order and refund the amount. I have been facing similar ordering issues lately without understanding the cause, despite my commitment to prompt payment. Please inform me of any problems so that I can address them. Furthermore, I was recently asked for additional personal verification to continue using Amazon gift cards as a payment method. I have already submitted the required documents, including pictures of my residence permit, and apologize for the length of this message. These issues need to be resolved for me to continue ordering products from you; otherwise, I may have to seek another company. Issues with Order #[redacted]-[redacted] Thank you for your understanding. Best regards, Ahmad Daher

Hello, I was searching for a specific product on Google, KOTANYI spices, and I found it on AMAZON Germany. I ordered 3 bottles, which arrived as expected. However, I keep receiving notifications for a new shipment every 15 days, as if it's an automatic delivery. I've tried to communicate with them in German, expressing that I don't want any more deliveries after the initial 3 bottles. They refunded me for the second delivery of €14.59 and apologized. Even after this, I continue to receive notifications for more deliveries. I don't know what else to do to make them understand that I do not want any more shipments from them. Please help me, as the language barrier seems to cause misunderstandings, and I feel frustrated by the situation. I have given up on the correspondence as it seems futile. I need someone else to intervene on my behalf.

I'm encountering an issue with my Amazon.de account. I signed up for the first time, made a purchase for 50 euros, and inputted my shipping details. However, my account got blocked because of unusual payment activity when I tried to check on my package. The order, amounting to 50 euros, is scheduled to arrive at Steffensweg [redacted], Bremen, [redacted] today on 30.08.23. Since my account is blocked and the payment has already been deducted, I can't track my shipment. I need this matter resolved promptly or receive a refund for the undelivered item. I have screenshots of my purchase and payment receipt to share to support my claim.

I am experiencing an issue with Amazon.de. I made a payment for a product with delivery to the address: Steffensweg [redacted], Bremen, [redacted], under the name of Kristina Reznik. I used my Ukrainian card for payment, which was successful. I have proof of payment with receipts and screenshots. However, my account got blocked, possibly due to the reason shown in the attached photo. The parcel was supposed to be delivered today, 30.08.23, but it has not arrived. I request a refund for the money spent on the parcel since I did not receive it. Alternatively, I kindly ask for my account to be unblocked and the parcel to be sent to me. Thank you. Best regards, Berezniuk Viktoriia.

Hello, I mistakenly returned a package to Amazon Germany, incurring a €8 return fee. I followed the instructions provided, but the package has inexplicably returned to me. I am now out €8 for the shipping, along with the €70.90 product. Additionally, the app’s guidance to reach Amazon support is lacking. In summary, I can no longer return the package as the deadline has passed, resulting in a loss of €78.90.

Hello, yesterday I couldn't be there for the delivery of my package. I checked on Amazon, and the site says the order will be canceled. However, I urgently need this package and would like to know if I can receive it today. I'm very worried because I need it today. Thank you for your understanding, have a nice day.

Hello, I purchased a gaming device on August 29th with an expected delivery of August 31st, but I have not received it. I have tried contacting the company multiple times but have not received any response. My account was closed after several failed attempts to reach out. What steps should I take to expedite the delivery of the device? Please reply promptly if necessary.

Hello, I purchased a gaming device on August 29th, which was supposed to be delivered on August 31st, but I did not receive it. I have tried to contact the company multiple times, but have not received a response. I tried to open an account more than once, but it was closed after many attempts. What should I do to ensure I receive the device as soon as possible? Please reply promptly if necessary.