Amazon Canada Customer Service Issues

I received my order # [redacted]-[redacted] on July 11, [redacted]. I purchased the Dewalt DCE110B 20V Max Compact Blower for job site use. Unfortunately, there is an issue with the product - the wand does not lock onto the blower properly. Whenever I try to use it, the wand keeps falling off. Despite this problem, I appreciate the blower's size and weight. How soon can I expect a replacement or a credit? In the meantime, I am considering using duct tape to secure the wand onto the blower. I am quite disappointed by the faulty product. Looking forward to your response, Thank you, D. B.

Amazon, I urge you to reconsider using Intelcom in Nanaimo, BC. I've faced numerous delivery problems with this company. I am a loyal customer who spends a substantial amount with you. At this point, I am considering canceling my Prime account and finding alternatives to order from. It is frustrating that despite my repeated issues, they are still employed for deliveries. My recent experience with a mattress order has been disappointing - first promised for delivery yesterday, then today, and now rescheduled for next week. This inconsistency causes inconvenience as arrangements are made anticipating deliveries that never arrive. If you value my business, please discontinue using this unreliable service for my packages.

I apologize for the inconvenience but I couldn't locate the appropriate channel on your website to address my inquiry. Does your company offer the Delkevic Motorcycle exhaust line? Specifically, I'm interested in the Delkevic Aftermarket Full System designed for the Suzuki GS1000 E/S (1[redacted]), featuring a Classic Megaphone Muffler and Stainless Steel 4-1 Header. I've noticed that they have released a ceramic-coated version of the same exhaust. While I'm not in a hurry, I was wondering if Amazon will be stocking this product soon. Thank you.

I recently placed an order for sandals selecting size 8, but due to a website glitch, size 9 was sent to me instead. I am unable to return the package in person due to an injury. The order number is #[redacted]-[redacted]. I live at [redacted] Buena Vista Rd, Victoria, BC, V8Z 5W7. Could you please assist me by sending a replacement pair in size 8? The size 9 sandals are causing me severe discomfort as the arch location does not provide the necessary support for my injured feet. Thank you for your help.

Hello, I made an online shopping order on July 17, which got canceled for unknown reasons. As a result, my entire account has been locked, and I cannot access it. Whenever I try to log in, it prompts me for a billing statement, which I don't have as I just obtained the card four days ago. I rely on this account for my monthly subscriptions and it's frustrating not being able to watch anything. The cancellation of my order seems unjustified, leaving me disappointed. I hope to regain access to my account promptly so I can continue enjoying the services. If resolving this issue is not possible, I request a refund for my subscription.

Subject: Prime Day Order Issue I placed a Prime Day order for 8 items, but only received the Jamie Oliver frying pans. The other 7 items are missing. Despite the late delivery message, which suggests a refund, I prefer to cancel the 7 missing items and reorder for faster delivery. The difference in cost between Prime Day and current prices totals $[redacted].37 with taxes. I kindly request to cancel, reorder, and receive a credit for this amount due to Amazon's error. Your assistance is appreciated. Thank you, Jules G. [redacted] 68E Rue Est Québec, QC G1H 1R6

Hello, I'm currently in Poland and experiencing difficulty logging into my account. A message states that my account is locked due to suspicious activity. I am unable to contact customer service by phone. Can you assist me in resolving this issue online? Thank you.

I purchased Dixit as a birthday present, but received Frozen II: Dobble twice instead. Despite requesting a return and the correct item, the mistake was repeated. Moreover, when trying to request the correct item again, I encountered an error and was offered a refund of $0.00, which is inaccurate. I simply want a refund now. The birthday has passed, and the gift is late. I will be taking my business elsewhere.

I called for 2 reasons: getting help with placing an order due to incorrect shipping fees, and requesting a return for a defective item. I did not receive the assistance I needed. The customer service is very poor in both French and English. I asked to speak to a supervisor and was transferred three times, but not to a supervisor. The last person even hung up the call without transferring me. I request a supervisor to call me back for support with the return of the items due to the poor service I experienced. I am not interested in buying from a merchant that does not respect its customers.

The Bowflex delivery I received was quite unsettling. The delivery driver arrived without a vehicle, which raised suspicions. He requested $40 in cash to assist with moving the 240lb package indoors, refusing card payment. Reluctantly, I paid, only to physically strain myself lifting it with my spouse resulting in a back injury. The entire ordeal felt unprofessional and risky. I am left wondering if this was an appropriate delivery procedure and concerned about the conduct of the delivery person from this company, as it left me injured and dissatisfied with the service provided.

I placed an order with the following number: [redacted]-[redacted]. The seller admitted to mistakenly sending an empty pen tube instead of the paint due to an error at work. They have informed me that a replacement order has been processed and will be shipped soon. I was given a FedEx tracking number: [redacted]49. However, this tracking number appears to be incorrect. I have tried to contact them several times about this issue but have not received a response. I am puzzled by the repeated mistakes made by this seller and their lack of transparency. I am eagerly awaiting a resolution. Thank you. Sincerely, M. N. Harpy Motors

Today, I received the package with the Harpy Motors Touch up Paint Pen Tri-Coat Kit for my Lexus. Unfortunately, the paint pen is dry and doesn't dispense any paint, just like the previous order. I am disappointed that the seller has made the same mistake twice. I paid $59 for this item, and it is frustrating to not receive a working product. The seller admitted the mistake the first time and reshipped it, but now I am experiencing the same issue again. I urge the seller to address this problem promptly. Thank you for any assistance you can provide.

I purchased 2 hanging solar-powered LED lights on September 2nd, [redacted], with order #[redacted]-[redacted]. I stored them until May [redacted] and they are not working, despite changing the batteries. They also filled with water even though they were labeled waterproof. I am unable to reach the seller, but I believe they should be covered under a 1-year warranty. I have older hanging lights that are still functioning well. I haven't left a review yet, hoping for a replacement. Thank you, Margaret D. I regularly shop on Amazon and most items have been trouble-free.

I placed an order for a special gift for my stepdaughter's 16th birthday, which we planned to celebrate together, adjusting my work schedule accordingly. The delivery window was set for 8 am to 8 pm today, yet the package has not arrived, and the tracking information has not been updated since this morning. I am getting anxious, especially after a previous experience where my package was delayed at Vancouver airport. I'm in a difficult spot as it's challenging for me to take another day off work. I hope to receive some form of compensation for this inconvenience. Contacting customer service has been frustrating, as it's taking up a lot of my time.

I purchased a pair of Under Armour running shoes, but I encountered several issues with the delivery. Initially, it was marked as shipped, then I received notifications stating it was delayed, lost, and ultimately won't be delivered. I am still waiting for the refund to appear in my account. According to Amazon's help pages, the refund will be processed once the item is returned, but how can it be returned if it was deemed lost? I kindly request assistance in processing my refund. The order information is [redacted]-[redacted].

Order#[redacted]-[redacted] I recently purchased a bathing suit that unfortunately is too small. I realized it was coming from China when it arrived. The seller provided a return label, but I was surprised to see that I have to cover the $54 return shipping fee for a bathing suit worth $43.05. I have tried to communicate with the seller three times to explain that I shouldn't have to pay for the return, but they continue to send me the label. I would be grateful if this issue could be resolved.

The two-step verification system is working inconsistently for me. I often encounter issues with receiving the OTP code, preventing me from accessing my account. As a long-time Prime Member, I have made the decision to refrain from placing further orders on Amazon due to the access unreliability. Despite attempting to seek clarification, customer service has been unhelpful, failing to provide a satisfactory explanation. The presence of many non-native English speakers at Amazon has exacerbated communication challenges, adding to the frustration. This ongoing issue may result in Amazon losing a significant number of customers.

Order # [redacted]-[redacted]. I am disappointed with the item I received. It does not appear to be a genuine T-Fal product, and I was charged for the return shipping. Despite paying a total of around [redacted] CAD, I only received a refund of about 78 CAD after paying 98.67 CAD for the item and 20.08 CAD for return shipping. My main reason for returning the item is that I wanted a genuine product, not a substitute. I have a history of very few returns, so I believe I should be fully refunded since this situation was not my fault. I attempted to reach out through chat but couldn't find the right option, and when I tried calling, the robot didn't recognize my order number.

I bought a Bedroom Vanity that arrived with damaged shelves due to poor packaging. I have requested a return and need it picked up as it is heavy and difficult for me to move around. I received a message stating that the return is pending seller approval. If I don't hear from them in three business days, I can file a claim. I need this matter resolved promptly and the parcel picked up today. Thank you. - Nancy B.

I would like to bring to your attention that even though this transaction occurred over 90 days from the original purchase, all our discussions about the return happened within this timeframe. I have been traveling internationally but am now reaching out again. I am referring to my order number [redacted]-[redacted] with the 3rd party Amazon seller Fulesi Lighting. On July 19, [redacted], I contacted them to return two lights purchased on May 17, [redacted]. The lights had a harsh reflective glow that we found unsatisfactory, prompting us to request a refund. Fulesi offered us a $50 refund and allowed us to keep each light we bought for $[redacted] US. They advised us to involve Amazon through the EZ Guarantee if we were not content. Since I was abroad, I couldn't contact Amazon until now to pursue the A-Z Guarantee. As active Prime members, I am hopeful you will assist us in receiving the appropriate full refund. It appears that their communication offering $50 to retain the lights has vanished from our correspondence.