Amazon Canada Customer Service Issues

The notice states that an unusual activity was detected on your account and it has been temporarily locked. Please reach out to customer service for assistance. It has been months since this message has been displayed, and I simply wish to regain access to my account smoothly.

I am in the UK and did not set up this account related to Amazon Prime in Canada. It seems my details were hacked by a third party. There appears to have been a subscription since [redacted], but I have not used it or made any orders. I am requesting a full refund from Amazon Canada for the £6.56 x 28 plus 16p x 28 monthly charges due to this unauthorized international transaction. I am asking for a total refund of £[redacted].16 to cover 28 months of Amazon Prime (Canada) that I did not request, plus the associated charges. Thank you. A. Billett 25/5/23.

I am experiencing issues with deliveries to my apartment building at [redacted] Oakwood Heights, Bracebridge, P1L1N7. Recently, I lost items due to delivery personnel leaving packages at the outer entrance doors without notifying me. This led to a $[redacted] purchase on Friday, May 26th, [redacted] getting stolen after the delivery person took a photo of the package and left it unsecured without contacting me. I would appreciate it if I could arrange to sign for my packages from Amazon before receiving them instead of having them left in various insecure locations by the drivers. Sincerely, Eugene J.

Order [redacted] I purchased the Mebakuk Linen Throw Pillow Covers Set of 2 on May 11, [redacted]. Payment was taken on May 15th. After not receiving the order as expected, I checked the Tracking section in my account. A message stated, "Unfortunately, a problem occurred during shipping and we had to cancel your delivery. The package is being returned, and we will issue a refund within 3-5 business days after the return is processed. We apologize for the inconvenience." I am still waiting for the refund to appear on my card as of June 3, [redacted]. Can you please provide an update on when this will be processed? Thank you.

I bought a second set of Brillanzo bed sheets in March, but discovered a rip in the bottom fitted sheet when I opened them on June 4th. The return window has closed, but I believe the company would replace the defective sheet if informed. The issue is with the material, not the workmanship. The automated system was unhelpful. Please contact me at [redacted] or [redacted]. I am willing to purchase another set if the problem can be resolved at no cost. Thank you.

I received the Samsung Galaxy S20 FE (5G) 128GB smartphone on April 22nd. However, since then, I have been experiencing issues with it. Outgoing calls get rejected, and I miss incoming calls without any sound or missed call notifications. Despite trying to resolve the problems by changing my SIM card and working with my service provider, the issues persist. Although I reached out to the manufacturer for assistance, they explained that as it is a U.S. product, not Canadian, they couldn't help me with the networking problems. They advised me to seek a refund from Amazon. After visiting a local repair store without any success, I contacted the seller for help, but unfortunately, I have not received a response. As a result, I am left with a factory-reset phone and have lost important data. This situation has caused me significant inconvenience, especially for work-related calls. I am now seeking a refund from Amazon to address this ongoing problem. Best regards, N.H. Park

I accidentally ordered too many items, including dresses and sandals that are too big, and a shaper which arrived too late for me to use. This is the first time I've encountered this issue as an Amazon Prime member. Normally, they provide return labels, but this time they are asking me to cover the cost of return shipping. Shipping these items back would be more expensive than they're worth. I've been a loyal customer and would appreciate it if Amazon could send me the necessary labels to return these items across three packages.

I placed an order #[redacted]-[redacted] and received a notification that there would be a one to two day delay. Today marks the second day of the delay, and I was expecting the delivery today. However, upon checking the tracking information, I was informed that it was undeliverable and subsequently cancelled. This situation is perplexing as I have not encountered issues with deliveries being deemed undeliverable in the past. Could you please clarify this matter for me? Thank you. - Carla

I am experiencing difficulties with Amazon regarding a recent return. Despite attempting to contact them via email and chat, I have not received assistance. The email associated with my Amazon account is no longer active, making it challenging to communicate. I am unable to use UPS for returns as I do not have a printer to generate labels. I urge Amazon to simplify the return process for individuals in similar situations. If the issue is not resolved promptly and a full refund is not issued to my original payment method, I will involve my bank. I have tried to provide tracking information for a recent return for my partner, Shaun Glancey, who is disabled. The orders in question are #[redacted]-[redacted] and #[redacted]-[redacted] for Russell Athletic hoodies that did not fit as expected. I returned the items via USPS Priority Mail with tracking number 9[redacted] 6[redacted] [redacted] 13 given our transportation limitations.

Drivers are not following delivery instructions properly. They are leaving packages in a common mail room, which is open and accessible to many people. Last night, there were around 20 packages left unattended in the mail room, increasing the risk of theft. My delivery instructions are explicit - packages should be left at my door, unit #[redacted], and nowhere else. However, the driver did not even provide a photo proof of delivery due to the crowded mail room. I would appreciate it if you could reach out to me with a resolution for this ongoing issue.

I shipped multiple returns in the same box but the return status is not updated to show they are in transit. One item had the wrong label inside, so I corrected it by putting the right label on the box's exterior and a new label inside. The face tightener and skin tightener were returned together in one box. Other items like a fan, cigarette holder, hair remover, neck massager, body massage pad, and USB cables were each in separate boxes. One item I returned was mistakenly not supposed to be returned because I received a notification, but it was sealed with the other items. The paperwork might be a bit jumbled, but all returned items should match the refund request.

I placed an order for a grave site vase with order number #[redacted]-[redacted] which was scheduled to arrive around June 19th. However, upon receiving it, I decided not to use it and requested the driver to take it back as it was unopened. The original amount was $64.28, but my refund only showed as $36. I went through the online return process, and it indicates that the item was returned to the seller. I believe I am entitled to a full refund, but there is no information regarding it in my account.

I have a long history of using Amazon.ca on my Windows 10 desktop computer rather than my cellphone. Lately, after each purchase I make on Amazon.ca from my desktop, I receive an email indicating that someone signed into my account, even though it is just me using my trusted device. This notification is repetitive and bothersome. It mentions a generic web browser Windows (Desktop) used near Ontario, Canada, which is where I am located. The browser referred to is Microsoft Edge. Surprisingly, when I shop on Amazon.ca using the mobile app on my cellphone, I don't encounter these notifications. I am looking for guidance on how to stop these unnecessary messages from appearing. Thank you. - Thomas C. H. Baldwin

Hello, I encountered an issue with adding my debit card information on Amazon for payment. I've been using Amazon for a while now, initially with a credit card that I have recently paid off and closed. I am now facing difficulties in updating my payment method. I am reaching out to Amazon customer service for assistance. Can you please advise on how to resolve this matter? Thank you, André D.

Hello, I purchased an Amazon gift card ranging from $25 to $[redacted] on June 29th with $25 loaded on it to buy a tote bag for my daughter's birthday. Despite adding the gift card as a payment option on June 30th without finalizing the order, I discovered the $25 could not cover the $16.77 bag and $27 shipping. To address this, I considered reducing the cost by joining Amazon Prime, but upon returning to use the card, the code was invalid. It seems the funds were deducted even though the order wasn’t completed. I kindly request a refund of the $25 to the gift card, as I intend to purchase the bag once resolved. This gift would greatly lift my daughter's spirits following her grandmother's recent passing. Your assistance in this matter would be sincerely appreciated. The gift card number used is AQTS - 5XBD27 - DTGAM.

My son, J. H., purchased a hair cutting clipper for my wife, but an unexpected $40 import fee was added upon delivery by UPS. An issue that persisted for weeks, Amazon explained that the shipper unlawfully requested this cross-border import charge. Despite the order being eventually canceled and refunded, the clipper was still delivered. Since we have received the refund, we now need to arrange for the return of the clipper. The item can be picked up at [redacted] 15 Avenue SW, Calgary, Alberta, T3C 0Y3. If you need to contact me, please call [redacted]. Thank you, G. H.

I recently received an email from your company stating that my credit card information for Amazon Prime needs updating. I have been a member for almost a year and updated my credit card details two months ago. The email requested confirmation of my address, but the system only seemed to accept U.S. addresses, whereas I reside in Montreal, Quebec, Canada. Due to previous phishing experiences, I find this email suspicious. I would appreciate verification that this email is genuinely from your company.

I signed up for an Amazon Prime trial to avoid paying for shipping on my recent order. I was surprised to discover a $20 shipping and handling charge on my credit card statement for that order. It appears Amazon Prime did not activate before I made the purchase. The error cited a payment method issue, yet they successfully charged me for the order amount without notifying me about the shipping fee. I am requesting a reversal of the shipping and handling fees. My order number is [redacted]-[redacted].

Hello. In April, I purchased a laptop from Amazon with Order ID ([redacted]-[redacted]). Upon receiving the order on April 24, I found that the laptop did not match the product description on the website. I promptly returned the item on April 27 using the provided stickers as instructed. On May 2, I received an email confirming the delivery of the package, with the Amazon employee signing for it. Despite multiple attempts to reach out to Amazon support, I have yet to receive a refund. Each time I contact them, I am told to wait as they investigate. I have already provided proof of sending back the parcel, but to no avail. Recently, I was asked for additional documentation, and after complying, there has been no progress. It has been two months with no resolution. I appreciate any assistance you can offer. Thank you for your attention.

I purchased a Trampoline Basketball Hoop, and unfortunately, it broke within minutes of using it. The support design seems to be defective, and the low-quality plastic couldn't handle the load during operation. I believe I deserve a refund or a replacement for this item. Product: Trampoline Basketball Hoop Description: HFSKJWI Trampoline Basketball Hoop suitable for Straight Pole and Curved Pole Trampoline Kids Backboard Toy As a Prime member, I have never had any issues with purchases before, but this situation is truly unacceptable.