Amazon Canada Customer Service Issues

Hello, I am Sheila Fugere, and I need assistance with my Amazon Prime bill. In [redacted], I sold my home and moved into an apartment that was too expensive at $[redacted].00 per month due to the housing crisis. Unfortunately, I had a caregiver who I trusted with my bank card, which led to financial struggles and homelessness. I stayed at the Adsum House shelter before moving to a Manor apartment and receiving social assistance totaling $[redacted].00 monthly with a current balance of $0. Despite my challenges, I have been a loyal Amazon Prime member for years, even paying during months when I couldn't use the service from Jan 30 to July 30, [redacted]. I am requesting to change the payment date to the end of every month as I rely on Amazon Prime Video for entertainment after canceling Netflix and YouTube Premium due to affordability issues. I will contact customer service tomorrow for further assistance. Sincerely, Sheila F.

My client is currently in the hospital with no access to phone or internet. Her husband recently passed away and she is unaware of their Amazon password as he managed their subscriptions. Their home has been cleared out as she prepares to move to assisted living after her surgery and recovery. She would like to temporarily pause her subscription orders instead of deleting them, as she currently has no fixed address or need for the items. I am seeking assistance in suspending these orders until she is settled and ready to receive deliveries again. Thank you for helping facilitate this hold on her subscriptions.

Hello, I purchased a house dress with invoice number CA3A81R1PW1 and paid $14.98 for delivery fees. As a Prime member, I am puzzled by this charge. Unfortunately, after a long wait for delivery, the item does not fit well; it is much smaller than the size I ordered. I tried to return the package at the post office today, but they asked for $32.00 for the return, despite the dress being valued at $27.98. I am upset about feeling deceived in this situation. I request a full refund of my invoice totaling $42.96 and a free return label for this product. Please respond to me as soon as possible. Thank you.

I accidentally ordered a wheelchair that I realized I do not need. I promptly canceled the order. I am waiting for my credit card company to receive the cancellation notice from you so they can refund the charge. It is urgent for me to have this resolved quickly as I need the funds. I appreciate your prompt attention to this matter. Thank you for your assistance.

I am frustrated with the consistent delivery issues I have been experiencing with Amazon. It seems like my packages are always left in random locations around my home, making it difficult for me to retrieve them. Despite having detailed delivery instructions, the drivers do not seem to pay attention to them. This has happened multiple times in the past few months, with my packages ending up at various addresses including my vet, a field, a public park, and a business up the highway. As someone on disability, this situation is very challenging for me. I intend to escalate this matter publicly if the latest package is not delivered correctly. Amazon needs to address these delivery issues and ensure their employees are more considerate when dropping off packages.

Regarding my order number [redacted]-[redacted] for the Women’s Stretch Twill Chino Pant in size 10 with a total order amount of $46.67, Firstly, I want to express my satisfaction with ordering from Amazon. In the rare instances where I needed to return an item, I had no issues until now with the mentioned item. I requested a refund as the pant did not fit, followed the return process, and dropped off the package at our local Staples. Unfortunately, due to a sudden medical emergency with my husband, I had to hand it over quickly without getting a Tracking Receipt. Despite always receiving a tracking number in the past, this time is an exception. It appears that the item has not been received by your team. Regrettably, I lack proof of shipment without a receipt. However, I confirmed with Staples that returns to your company are promptly picked up. As a senior, this loss is significant for me. I kindly ask if there is a way to trace the return or consider reimbursement. I understand it might be a long shot, but I appreciate any assistance you can offer. Thank you for your understanding. -Mary D.

Hello, I am Liam Edney, and I purchased a gaming laptop that was incorrect upon delivery. I reached out to support to return it for a refund. Despite me sending back the item I received in the box, Amazon claims they got the wrong one. They insist they sent the correct laptop, but I know I received the incorrect one. I feel scammed and have been struggling to get my money back. I am hoping Amazon can assist me in resolving this issue. You can reach me at [redacted] or [redacted]. Thank you.

I ordered 2 gingerbread houses for Easter for my grandkids, but one arrived completely broken along with the contents inside. I haven't received the second one yet, but I would like to cancel it. Please refund my order. My name is JM, my phone number is [redacted], and my email is [redacted]. I frequently shop on Amazon and have never had issues before. I trust that you will reimburse me for this non-returnable grocery order. Thank you, I look forward to your call.

I am confused about multiple charges on my credit card. On March 21, there was a charge of [redacted] for Amazon Prime, followed by another [redacted] charge on April 6 for Britbox, and a [redacted] charge from Amazon on April 2. I suspect Amazon is trying to charge me for the Britbox subscription, but I did not subscribe through Amazon. If these charges are not refunded, I will cancel all subscriptions. In fact, I have decided to cancel all my Prime memberships regardless.

I am having trouble with this message, which is not helping me at all. I require immediate assistance as I am being charged for services I do not have from my bank account. Even when I do have the services, they are cut off after being charged. If I do not hear back from you today, I will seek legal advice and contact the Ombudsman and Better Business Bureau. I am frustrated by the lack of communication and the situation with Amazon's charges.

I receive numerous notifications from Amazon daily regarding purchases with tracking numbers. Despite not making frequent purchases, I receive 8 to 20 notifications stacked on top of each other, all showing [redacted]$. This issue persists even after a previous complaint. I am overwhelmed as I receive 20 to 30, if not more, per week, and repeatedly have to delete them. If this persists, I will consider canceling my Amazon Prime membership. Kindly address this and ensure only valid bills are sent. I appreciate your assistance in resolving this recurring problem, and I look forward to your response via email. Thank you for your attention to this matter.

As an authorized delegate for Sachini Ulpagoda, I am addressing discrepancies in her remaining orders. One invoice for a headset for Ahmed Hassan states a total cost of $94.00 with no taxes specified, linked to Order #[redacted]-[redacted] and Invoice #CA34GZFY121. Despite this, the bank charge on Mastercard reflects $[redacted].22. The order was placed on March 29, and the headset was received recently. I kindly request a revised invoice reflecting the bank's charge of $[redacted].22 to facilitate reconciling the purchase. Please send the updated invoice to my email at [redacted] If unable to comply, kindly provide a contact number for the Halifax CRA department to follow up for the necessary documentation. Additionally, I utilize an Amazon account for our office under the same email address.

I received a Makita 18" hedge trimmer as a birthday gift. Upon using it, the first time it worked well. However, on the second and third use, the motor began making a loud noise, rendering the blades ineffective. My wife purchased this item for over $[redacted], and I only used it for a total of 30 minutes. I would like a replacement trimmer to be sent. Product: Makita DUN461WZ 18V LXT Brushless Cordless 18-1/8" Telescopic Pole Hedge Trimmer with XPT (Tool Only)

I recently ordered a Walmart Onn 10.1 Screen Protector for $16.20 with fast delivery estimated between April 12-14. However, during the checkout process, I couldn’t update my email address to [redacted] as my old Gmail is no longer accessible. The system is still trying to send notifications to my old email, which won't work. I hope this can be updated so I receive important order information to the correct email. My phone number is [redacted].

I tried to order a Walmart Onn Screen Protector size 10.1 for $16.20 on Amazon. After entering my card information, it didn't proceed to the next step where I could update my email address. My new email is [redacted], as my old one is no longer available. Despite this change, the confirmation is set to go to my old email, which I cannot access. I'm unsure if the order went through, and I'm wondering if I need to reorder. Please contact me promptly at [redacted] to confirm the status. Thank you.

Order# [redacted]-[redacted]: The seller and I have been in communication, and we believe that Amazon might be at fault for the poor delivery or the 3rd party delivery service they used (UPS). I have detailed pictures of the condition in which I received the package. The seller shared images of the boxes they receive from China, and then I reciprocated by showing how the box arrived in my hands. After comparing, we agree that it was justified for me not to accept a package in such poor shape. Unfortunately, the UPS driver did not attempt delivery by knocking on my door; instead, they signed for the package themselves. This left me with no opportunity to refuse the delivery.

Last night, I attempted to order items from a baby registry but encountered issues where items marked as purchased were not in my cart. I am unsure if these items are marked as purchased under my account. Can you release them so I can attempt the purchase again, or inform me if they were bought by others? The registry belongs to Ashley Torti in Elmira, Ontario, and my account is under [redacted] Thank you.

Hello, On January 26, [redacted], we ordered 10 bottles of Green Water Tracing & Leak Detection Fluorescent Dye - 1 Gallon. We received two packages, one with four bottles on February 1st, and the second with two bottles on February 2nd. However, we have not received the remaining bottles and were told we would receive a refund, which we have not. Our Amazon account indicates that they are undeliverable. Please investigate this matter. Thank you.

On February 2nd, a charge of $10.16 was debited from my account for my Prime membership. On March 3rd, another charge of $11.29 appeared for the same service. Recently, I noticed on March 23rd a charge of $10.16, followed by one on April 3rd for $11.29 for my membership. I am concerned about being billed twice a month, just 12 days apart. After contacting MBNA, I was advised to reach out to Amazon, as they seemed to be charging me. Following up with Amazon, they directed me back to MBNA, stating only one payment a month was recorded. However, based on my statements, charges are occurring twice a month. I would like a resolution to this matter and a refund of the excess charges.

Hello, I purchased two packs of neoprene patches from Amazon with ORDER # [redacted]-[redacted]. I used one pack following the manufacturer's instructions, but they fell off on the first use. I attempted to return the second unopened pack, but Amazon directed me to the manufacturer. Since Amazon purchased the products from them, the manufacturer cannot provide a refund and advised me to go through Amazon. Despite this, Amazon has not offered me a way to return the items for a refund. I appreciate any guidance on how I can proceed with returning the unopened patches. Thank you, Nicola