Amazon Canada Customer Service Issues

Hello, I agreed to the $0.99 Prime Membership Fee for a week and canceled it one day before the deadline directly from my account. Nevertheless, yesterday I was still charged a renewal fee of $9.99 + taxes ($11.49) which was debited from my credit card. I am requesting a refund and the cancellation of the invoice. Here are the details I have: Order: D01-[redacted]-[redacted]. Please ensure that the subscription is indeed stopped in my account because I tried to speak to someone on the phone without success! Thank you! Monique N.

Hello, My name is Samia Wahajuddin. I purchased an item from Amazon.ca two weeks ago and have been checking its status online regularly since then. Yesterday, when I was away from my address and returned, the website indicated that my order had been delivered to my address, but I have not received my package yet. Could you please inform me when I can expect to receive my package or if the delivery was made to the incorrect address, could you kindly arrange a refund or send me the item again free of charge? This item is crucial to me, and I am eager to receive it as soon as possible. Below are the tracking details of my undelivered package along with my complete address and contact information: Samia Wahajuddin [redacted] Graydonhall Drive, North York, Ontario Apartment - [redacted], M3A 3B2 Contact number: [redacted] Tracking ID: TBC[redacted]10

Subject: Assistance Needed with Amazon Account Lock Hi there, I wanted to reach out about my Amazon account which appears to have been locked mistakenly. After submitting the required documents, it seems there was an issue with verification possibly due to multiple denials within a short period. I have attached the necessary documents to confirm the ownership of my credit card, hoping this will assist in unlocking my account promptly. Thank you for your prompt attention to this matter. I am available to provide any additional details you may need. Best regards, Aymeric

I've been unable to make a purchase for the past two days due to a security notification blocking me. I'm an 88-year-old senior who doesn't use a smartphone, only a flip phone. Please assist me in spoken English. Thank you. Alan Horner from Toronto can be reached at [redacted] (home phone) or [redacted] (flip phone).

I recently purchased two Star Trek DVDs, but mistakenly had them shipped to the post office due to concerns about delivery. Unfortunately, they were returned. I am expecting a refund for this order. I have since re-ordered the DVDs with my home address. Could you please verify if the refund has been processed? I haven't seen it reflected on my credit card statement. Thank you, Daniel A.

Today, I received multiple deliveries, but one was left in the lobby, which is against the rules here. The package was labeled heavy, and being 75 years old, I couldn't lift it. Upon opening it, it was clear the box had been dropped several times. This is an ongoing issue with your delivery service, not the first time. I am requesting a resolution, or I will take my business elsewhere. Furthermore, I contacted customer support and had difficulty understanding the representative due to the poor English.

On Sunday, February 12th, [redacted], at 6:15 PM I have had an Amazon account since [redacted] or [redacted]. I live in a 32-story tower with approximately [redacted] to 1,[redacted] apartments. Amazon delivery drivers could use the lockable SnailE boxes located in the building's entrance to leave packages, triggering an email notification to the customer with a code to open the SnailE box, ensuring safety and preventing package theft. Last year, when Amazon drivers used these parcel lockers, the customer experience was much better. However, recently, the delivery person has been simply dumping 30, 40, 45 packages on the floor under the mailboxes. This leads to a frustrating customer experience as we never know when to expect the package, and when we have to nervously take the elevator to retrieve a package, there is a fear of a thief taking it before us since the mailbox area is not secure and is too close to the entrance hall. Therefore, I would like Amazon to follow the delivery instructions I ALWAYS add to my order to PLEASE place the packages in a SnailE box instead of on the floor, where they can be easily stolen. I have slowed down my orders in the past year after having two packages stolen, causing disappointment and fear of recurrence. Thank you and have a good day. Alex Jasmine Glass [redacted] Jeanne-Mance Street, apt. [redacted] Montreal (Quebec) H2X 3P7 [redacted] (answering machine)

I am urgently seeking contact regarding a recent Power Amplifier purchase from your warehouse deal. The item arrived poorly packaged in a small box with minimal protection, leading to significant damage on all corners. Furthermore, the amplifier was missing a power cord. I have documented the damage with pictures for reference. I am requesting either a replacement at the same price or a refund due to the uncertainty of the amplifier's functionality without a power cord. I anticipate a prompt resolution to this pressing issue. If I need to contact via your website, I would appreciate clear instructions to access the chat line, as I have found it challenging to navigate. Thank you, B.

My package was stolen during the night when it was delivered. Upon waking up, I noticed the notification, but the package was not on my porch. After an investigation, they stated I am not eligible for a replacement or refund. I have a police report and video evidence. It's frustrating they claim to be in Canada or the US, yet are in the Philippines when asked to confirm. Communication with customer service in the Philippines has been challenging. They tend to hang up if unable to answer questions. I have reached out multiple times over three days. I've taken steps like filing complaints and contacting my bank. Despite having a police report, they insist on a $[redacted] minimum for the A-Z claim, leaving me with a $90 loss. The situation has been emotionally taxing, and I don't know how to proceed, especially when asking for a Canadian representative leads to dishonesty or abrupt disconnections. The handling of the issue in the Philippines has been distressing.

Hello, I have received incorrect products in two separate instances. After receiving the wrong items, I discovered I cannot return them. 1. On Feb 16, [redacted], I ordered the “SIMPATCH – Adhesive Patch for Libre (25-Pack)” (ORDER # [redacted]-[redacted]; invoice $49.00) but did not receive the correct product. Despite trying to return it, I was informed it was ineligible for return. 2. On Feb 22, [redacted], I ordered “Not Just A Patch CGM Sensor Patches for Freestyle Libre (20 Pack)” (ORDER # [redacted]-[redacted]; invoice $28.34) and received “Not Just A Patch CGM Sensor Patches for Dexcom G6 (20 Pack)” instead. Once again, I was unable to return the item. I want a refund for these incorrect products as I did not receive what I ordered. I am willing to return the items to prove they are not as advertised. Thank you, Gerry D.

I, Jeffrey S., reached out to Amazon about disputing ongoing charges on my American Express. Recently, a $10.49 charge from Amazon Prime based in Canada appeared, despite canceling all memberships when I moved from Canada to Australia in [redacted]. I confirmed the cancellation with a representative last month, who assured me of refunds for all connected memberships under my various email addresses: [redacted], [redacted], [redacted] Displeased by this recent charge, I seek clarification and a full refund promptly. Kindly reach out to me via email for further assistance. Thank you for addressing this issue.

My Amazon emails suddenly changed to French about a month ago without my authorization. This switch occurred on the day I received a login alert that I denied. Unfortunately, the online chat assistance only allows me to select preprogrammed responses without typing. I find this frustrating and wonder why Amazon doesn't have a Canadian email contact. Could it be due to a high volume of complaints? I would appreciate getting my chatbot to work for Amazon support and reverting my email correspondence back to English. Please explain how and why my Amazon emails were switched to a different language without my consent.

I recently bought the Razer Blackshark V2 Pro Wireless Gaming Headphones and they worked perfectly for the first two months. However, they have now started disconnecting frequently with loud beeps, around 5 times per minute, which is very bothersome considering the price. I have taken great care of them and tried troubleshooting on different computers, reinstalling Razer Synapse, but the issue persists. It's frustrating that these expensive headphones have malfunctioned so soon. My son's pair bought from a local store is experiencing the same problem. I am interested in exchanging them for the wired version due to the issues with the wireless connectivity. Despite the return policy timeframe passing, I have all the original packaging and can ship them back. I am disappointed with the quality control of these headphones and wonder if they are tested before sale.

I unwittingly purchased a $[redacted] item on Amazon through my Roku TV subscription that I did not intend to buy and would like it canceled and refunded promptly. I noticed two charges of $[redacted] and two charges of $50 on my account, where one $50 charge was canceled. However, there still seems to be $[redacted] and $50 missing from my account. I contacted my bank and will be following up on this matter. My phone number is [redacted]. Thank you for your prompt attention to this issue.

I was anticipating the delivery of Women's Skechers boots today, March 6, [redacted], between 2:45 pm to 5:45 pm, but upon checking my order, it stated the package was delivered and left at the front door or porch. I did not find the items there. I have security cameras, and there is no footage of the delivery during that timeframe. I would like the product to be re-delivered or replaced. If this is not an option, I request a credit to my account.

I was expecting a delivery on March 4th. Intelcom notified me that my package was out for delivery, but later said there was an issue. On March 5th, I received an email stating the package was out for delivery again. Following this, I got an email saying it was delivered at 8:29 PM without a signature and that a delivery proof image was available. However, I couldn't find the package or the image. I contacted Intelcom, and they acknowledged the mistake and promised to follow up with the driver and send me an update. As of now, I have not received any further information, and the item has not been delivered. I am requesting a credit for this missing item under the order number [redacted]-[redacted].

I, Michael Spencer Gludish residing at [redacted] Islington Ave. in Etobicoke, Canada, recently purchased a New Nordic "Ear Tone+" product from Amazon. After realizing it was not suitable for me due to my health conditions, I returned the unopened box (G-12.1A) via Canada Post. However, the package was returned to me requesting Amazon's address in Toronto, specifically YYZ1, 0.3 lbs, with a delivery date of February 28 at DTY4. As an 81-year-old retired R.C.A.F pilot and former Ontario government employee, I kindly ask for assistance with ensuring the return is processed correctly. Thank you for your attention to this matter. Regards, Michael Spencer (Spence) Gludish.

I purchased a set of three basketball shorts in size 2XL and everything seemed fine until I received a message stating a shipping delay. The estimated delivery date is now between the 21st and the 27th. However, I'm now facing a payment issue even though the money was already deducted. I still want my order but not under these circumstances. I would prefer a refund because this situation is frustrating.

I contacted Amazon regarding my Prime Video account where I mistakenly signed up for a free trial. Though I thought I had canceled it, I received an email today saying the free trial had ended, and I would be charged $9.99 in 2 days. I spoke to a person claiming to be from Amazon asking me to download various things to remove the Prime app, which made me suspicious. He identified himself as Erin with the ID AMZN0825#. After feeling uneasy, I uninstalled all the downloaded apps and attempted to cancel Prime on my account. Hopefully, the cancellation worked this time.

I accidentally placed a duplicate order, and when I tried to return it, I was informed that it couldn't be done. How can I proceed with this issue? The order number is [redacted]-[redacted]. None of the packages have been opened. Additionally, I have been trying to address my dissatisfaction with a ZIMFANQI bike cover. I have emailed [redacted], [redacted], and directly through the website since September but have not received any responses. The cover tore the second time I used it, and it has been consistently poor quality. This experience has left me very dissatisfied, as I am usually pleased with my orders. Can I receive a credit towards a new purchase recommended by your specialists? I look forward to hearing from you soon.