Amazon Canada Customer Service Issues

I recently received an order from Amazon consisting of 2 bags of Blue Wilderness Duck flavored dog food. Both the boxes and bags arrived intact. Unfortunately, upon checking the ingredients, I realized it contains poultry-based ingredients that my dog cannot consume. I am looking to return the items, as Amazon customer service confirmed via email, but I'm experiencing difficulties with the return process. I would appreciate any assistance. Thank you for your help.

I encountered two issues recently. Firstly, I attempted to return a laser using the pick-up service, but the employee who arrived at my house behaved oddly. He placed a sticker on my garage, rang the doorbell, and left while I was approaching him. Despite seeing me, he drove away immediately. I request a refund of $89 for the defective laser and wish for a proper pick-up service as initially promised. However, the option for pick-up is currently unavailable. Secondly, there is an issue with one of the high-end darts I ordered. Specifically, one dart is defective, and I would like it replaced. I am seeking a new set of "C&C Exquisite" darts, as advertised to include an additional 6 standard dart shafts, which were missing from the package. Kindly replace the defective dart promptly, as I only had one unsatisfactory pick-up attempt with the previous employee.

Every time there's a delivery issue with Anytime, they never knock on my door. Instead, they leave the package in the mail room which is accessible to everyone in the building. We now have mailboxes that require a code to access, so I can't see my items and I don't know where to find them. The items I'm missing are a Black Coofandy sleeveless gilet and a Black classic pre-tied bow tie. They were never received. Thank you.

Hello, I have an Amazon seller account and a regular Amazon account. Currently, I am on vacation in Cameroon. I tried to make purchases on my Amazon account with my company's debit/credit card for over $[redacted]. Due to this unusual purchase, both my personal and seller Amazon accounts are blocked. I have submitted the necessary documents for verification, but my accounts remain blocked. This situation is hindering the progress of my online business.

I recently received my Amazon order with the tracking number INTLCMD[redacted]35 from Intelcom. Despite leaving specific delivery instructions, the package was thrown onto my front lawn during a mixed rain and snowstorm. This led to the package being soaked as it was left more than 10 feet away from the covered front door. I value the service provided by Amazon drivers for their superior delivery attempts and accuracy in following instructions. It would be greatly appreciated if Intelcom could be avoided for any future deliveries, given this negative experience. I hope for a partial refund to address this situation appropriately. Thank you, Randy Forsyth.

I was initially interested in upgrading to 2-day shipping from the standard free shipping option. However, I encountered difficulty switching back to the free shipping method after reconsidering. Despite trying to revert to the original selection, I was unable to do so. Due to insufficient funds in my account, a payment revision was necessary. After depositing more money into my account and updating my payment card details to the current one, the payment revision issue persisted even though the account now has more than enough funds. In an attempt to resolve this, I tried to cancel the order and place a new one, but the system did not allow me to cancel the order despite the cancel option being available.

I ordered a Juesmos Christmas Ornament for my friend, Mrs. Joan LaDuke, who recently moved to a senior's center in Sherbrooke, Quebec. I used prime delivery for two-day shipping, but now it's showing a delivery date of December 29th. Additionally, there was a mistake in the apartment number; it should be changed to [redacted] instead of what I originally provided. Could you please update the apartment number and check if it can be delivered by December 25th since I have prime? Thanks. Shirley LeGrand.

I recently received my package in the mailroom instead of at my apartment door, along with another resident's package. This is a first for me, and with around [redacted] units in the building, it raises concerns about theft, both from residents and visitors passing through the mailroom. This situation not only poses a risk for packages but also could result in extra costs for Amazon. I would appreciate it if this issue is documented, and the delivery driver receives re-training. Thank you.

I placed an order for an air fryer yesterday at midnight on December 20, [redacted]. I have not received any confirmation email stating that the item has been shipped. I would like to cancel the order. I mistakenly used my bank card instead of a credit card for this purchase. I contacted my bank, and they advised canceling the order and refunding the money back to my account. I have been attempting to cancel the order since this morning but have not received any emails regarding this matter.

Order# [redacted]-[redacted] Hi, I paid for expedited shipping hoping to receive this today, but the delivery date has now been pushed to next Tuesday, which won't work for Christmas. I tried canceling the order, but it couldn't be canceled for some reason, even though it could have been delivered today given that it's already prepared. Please proceed with canceling the order. There's no need to go through the hassle of delivering it only to have it returned.

I am looking to purchase a pair of heated gloves from Amazon.ca with the ASIN: B099N7968Y and have them delivered to my address in Lone Butte, BC V0K 1X0. Unfortunately, I am encountering difficulty as it seems they cannot be shipped to my location. I initially considered the issue might be related to the lithium batteries in the gloves, but these batteries are within the acceptable quantity for Canada Post. Interestingly, a friend in a nearby Lone Butte location with the postal code V0K 1X1 was able to order the same gloves from Amazon.ca without any shipping problems. I am curious if there might have been an error in applying shipping restrictions to either this specific product or my postal code.

I am experiencing issues with my Amazon Canada account. Recently, while using a different computer at work, I encountered a request for a phone number to send verification or security codes. Regrettably, my phone is currently non-operational due to water damage, hindering my ability to receive text messages or codes, essential for accessing my Amazon Prime account. Could the verification or security codes be sent to my email address instead? You can reach me at [redacted] Your help with this matter is highly valued. Thank you for your support. - Fakhira A.

Bonjour, Je m'appelle Alain Innocent. Mon compte Amazon a été bloqué et j'ai des colis d'une valeur de plus de [redacted] $ à retourner avant le 27 décembre. J'ai contacté le service client plus de [redacted] fois, mais aucune résolution n'a été trouvée malgré les promesses faites. J'ai fourni des preuves d'achat pour toutes les cartes utilisées. J'espère que la situation sera réglée rapidement pour que je puisse retourner les articles. Merci.

Hello, I need assistance regarding my package. The order number is [redacted]-[redacted]. I was at home yesterday, but I didn't receive the package even though the photo shows it was placed at my door. Originally, it was supposed to be delivered on the 27th but ended up being delivered three days earlier yesterday. I have already contacted Amazon twice by email in the past two days, and they promised to reply within six hours, but I haven't heard back. Can someone help me resolve this issue? I appreciate any assistance. Thank you.

Hello, I have not received my package with order number: [redacted]-[redacted]. The tracking information shows it was delivered, but I did not get it. I contacted Amazon twice in the past two days, but have not received any response. I would appreciate it if you could assist me via email as I do not speak English. Thank you.

I'm inquiring about my package with order number: [redacted]-[redacted]. Despite being home yesterday, I didn't receive it, although the photo indicates it was left at my door. Originally scheduled for delivery on the 27th, it was delivered three days earlier on the date in question. I reached out to Amazon twice within two days, expecting a response within six hours, but I never received one. I kindly request that this package be resent to me. When delivering, please knock on the door and hand it to me directly. Due to my language limitations, I prefer communication via email. I await your prompt response. Thank you.

Hello, I have an issue with my package delivery. The order number is [redacted]-[redacted]. Despite the delivery photo showing that the package was left at my door, I was home yesterday and did not receive it. The original delivery date was supposed to be the 27th, but it arrived three days earlier. I have contacted Amazon twice in the past two days, expecting a response within six hours, but have not heard back yet. I suspect that the package may have been taken after the delivery photo was taken, so I would like to request a re-delivery with a knock on the door to ensure I receive it. I prefer email correspondence as I do not speak English well. I am hoping for a prompt resolution to this matter. Thank you.

Hello, I am inquiring about my package with order number [redacted]-[redacted]. Despite being home on the 23rd, I did not receive the package, but according to the photo, it was left at my door. The delivery was originally scheduled for the 27th, making it arrive three days earlier. I have reached out to Amazon twice via email within two days, expecting a response within six hours, but have not received any communication. Given the possibility that the package may have been stolen after the photo was taken, I kindly request for a re-delivery of my order. Please ensure that the package is handed to me in person upon delivery. As English is not my primary language, I would appreciate it if you could respond to me via email to resolve this matter promptly. I eagerly await your prompt assistance. Thank you.

Hello, I purchased two items to be delivered to my niece in Canada via Amazon Canada, but unfortunately, both the hand warmers and aromat have not been received. The payment has already been deducted from my account. I am unable to figure out the issue or provide an alternate address for delivery. I haven't even had the chance to see the products, but I received an email asking me to rate them. Please advise me on what steps I should take next to resolve this situation. Thank you.

Hello, my order number is: [redacted]-[redacted]. I was at home on the 24th and did not receive the package, even though photos show it was placed at my door. Originally scheduled for delivery on the 27th, it arrived early. I reached out to Amazon multiple times over three days about not receiving the package, but received no response within the promised six hours. I suspect the delivery person may have taken a photo of the package and then taken the package. I would like the order package to be re-sent to me. Please knock on the door when delivering. I prefer communication via email as I do not speak English. Looking forward to your response. Thank you.