Amazon Canada Customer Service Issues

Hello, I received an email regarding a package being held in your warehouse. The email seems suspicious and asks for personal information. I placed an order on your website, but my package hasn't arrived yet and is delayed. I am seeking a refund, but it seems challenging. Could it be possible that my package is stuck in customs and I need to pay shipping fees? If that's the case, I prefer any shipping fees to come directly from the Amazon website as I am hesitant to provide my information to unknown sources. I am worried about losing my order and money. Can you assist me with this matter?

Subject: Assistance Needed to Unlock Amazon Account I recently encountered an issue with my Amazon account that has left me concerned. On October 26th, my account was locked due to a situation with a gift card purchase. I had ordered a $[redacted] Footlocker gift card using my gift card balance but had to cancel the order immediately after realizing the wrong mailing address was provided. I rectified this by re-ordering successfully. However, shortly after, I was surprised to receive notification of my account closure along with the cancellation of my order, citing a violation of Terms and Conditions. Despite contacting customer service several times and being told to await an email, I have yet to receive any communication. I have been a long-standing Amazon customer with a clean record, and this account holds great importance to me. I am eager to rectify this situation, adhere to Amazon's guidelines diligently, and request the reopening of my account. Thank you for your attention to this matter. Email: [redacted] Phone: [redacted] Name: Gao Jie Billing Address: [redacted] Cotswold Gate, London, N6J 4Y4

I received an email I believe is a scam. I am sharing this for awareness. The email claims to be from Amazon Product Safety Team but seems suspicious. I advise caution and urge the fraud department to investigate. Please note the details provided in the email are likely false, and I have not made any such purchase. Thank you.

On Friday, November 4th, I placed an order for a few items but opted not to use the gift card I had received from a friend, intending to save it for another purchase. However, due to the persistent Prime subscription prompts on every checkout page, I decided to cancel the order shortly after payment. I received an email confirming the cancellation on the same day. To my dismay, on November 5th, I was informed that the order had been shipped and charged to my gift card without my consent. I am frustrated by this unauthorized use of my gift card by Amazon.ca. Despite my attempts to contact them, I was unable to find a phone number for assistance. I plan to return the item once it arrives, which is expected in late November or early December. I am hoping to resolve this issue by stopping the shipment, although I am not optimistic given Amazon's questionable business practices. JDayle

I have been waiting over 5 months to receive a refund for an order I did not make. My account was hacked, and the hacker made a purchase that was sent to my home address. I have contacted Amazon multiple times and was assured the issue would be resolved, but I have not received any response, refund, or resolution. The order number is Order #[redacted]-[redacted], which I cannot find in my Amazon account. It may have been placed on Amazon.com rather than Amazon.ca. Despite not finding the order, I received an item I did not order and was charged $27.72 for it. I am requesting a refund for this amount.

I placed an order for a Fire Tablet HD8 ([redacted]) on November 4. After tracking it, it seemed to have been picked up by the courier but was never received. I reached out to Carrie Willis at ASL regarding my Prime order delivery, but they had no record of it. Today, I noticed that I could request a refund, but instead, I reordered the same item. However, I have now received an email stating I must return the original item by Wed. Feb. 1, [redacted], or I will be charged for the "never received tablet." This situation needs to be resolved promptly. As a long-time Prime customer who has never encountered issues with Amazon before, I am quite upset by this mix-up. Thank you. - Gary B.

I was denied a refund for a pair of winter boots I ordered. Upon reviewing the tracking details, it showed the package reaching southern Alberta and being sent back to the sender. The tracking did not specify the delivery address in Alberta, and it did not reach me. The order number is [redacted]-[redacted]. The total was $[redacted]. I hope for a quick resolution to this issue. Thank you, P. Arnold

I bought an Adult Tricycle from Amazon (Order No. [redacted]7-[redacted]) expecting it to be "Motorized Pedal," but it does not include a motor as advertised, which is misleading. Upon assembly by a licensed bicycle mechanic, several safety issues were identified: the frame allow for movement of the handlebar assembly, the front brake hanger assembly bends when braking, and the clamp securing the frame at its fold-point is not tight enough, making the tricycle unsafe to use. I have not received a response from the seller in 48 hours. I am seeking a full refund of the CAN $[redacted] purchase price through the A-Z Guarantee policy.

I received a delivery yesterday, Nov 13th, [redacted]. The package was left at the road against my truck instead of at the front door where I clearly indicated. Unfortunately, it's missing and could have been taken. I rely on these deliveries for my pets' food supply and need to replace the items immediately from local stores. I request a refund for the delivery. In the future, I would appreciate if all deliveries are left at the front door as instructed. I have more deliveries scheduled this week and hope this matter can be addressed promptly. Thank you.

I recently purchased an Adult Tricycle on Amazon.ca with the Order No. [redacted]7-[redacted]. The tricycle was advertised as having a "Motorized Pedal," but upon assembly, I discovered it was not motorized, which misrepresented the product. The assembly process was challenging due to a lack of instructions, and it took a significant amount of time. I decided to seek help from a licensed bicycle mechanic in Smiths Falls, Ontario, who identified several safety issues with the tricycle. The mechanic found that the frame steer tube was larger than the handlebar stem, potentially leading to a loss of control, the front brake hanger was weak, and the clamp for securing the frame was not reliable. Consequently, the mechanic deemed the tricycle unsafe, rendering it unusable. I have not received a response from the seller after more than 48 hours and am now seeking a full refund of the CAN $[redacted] purchase price ($[redacted] + $20 for shipping) through Amazon A-Z Guarantee.

I bought an Adult Tricycle with a "Motorized Pedal" description on Amazon.ca (Order No. [redacted]7-[redacted]). Despite being advertised as motorized, the tricycle arrived without that feature, which is a misrepresentation. Additionally, it was delivered unassembled with no instructions, leading to a lengthy assembly process. After having it assembled by a professional bicycle mechanic in Smiths Falls, Ontario, multiple safety issues were discovered. The mechanic found that the handlebar assembly had movement due to a larger frame steer tube, the front brake hanger was weak, and the clamp securing the fold-point was not tight enough. The mechanic deemed the tricycle unsafe for use, prompting my request for a full CAN $[redacted] refund ($[redacted] purchase price + $20 delivery) under the Amazon A-Z Guarantee. However, the seller has not responded in over 48 hours, leaving me unable to use the tricycle.

I bought the Tile Mate ([redacted]) 2-pack Bluetooth Tracker for keys and more in November. Unfortunately, one of the trackers is not functioning properly, and they are not meeting my quality expectations. I attempted to return them, but Amazon indicates they are not eligible for return. The purchase terms mentioned a refund or replacement for defective items, which applies in this case. Despite numerous attempts, I have been unable to process the return successfully. My order number is #[redacted]-[redacted]. I am dissatisfied with this experience. - Crystal M.

I am having trouble canceling a subscription that accidentally started. I am unable to log in to stop the automatic payments from my bank account, and I am feeling frustrated. I did not intentionally sign up for Amazon Prime, and I have been charged $11.29 monthly for possibly a year. I have been unable to get help from Amazon despite confirming my account with my email. As a single mother on a tight budget, this money is significant to me. I have tried contacting them via phone and chat repeatedly with no success. I would appreciate it if my account could be closed, all charges reversed, and the money refunded to my bank account. I am hopeful that someone can assist me in resolving this issue. Thank you for your help. Bianca U.

I was billed $10.49 after signing up for a free 7-day trial of Amazon Prime. I contacted Amazon in the morning to cancel the membership, but the charge still appeared on my Visa ending in 10. The representative mentioned they didn't see the charge but offered to investigate further. I tried to respond via email, but it was a no-reply address. How do I go about getting a refund for a service we didn't use? --- Hello Aida, Following our recent phone conversation about the unfamiliar charge on your account, I reviewed your transactions and didn't locate any charges. To proceed with the investigation, it would be best to continue this discussion over the phone. When you have a moment, please reach out to us again, and we will connect you with our specialist team to help identify the charge. I recommend checking with your family members to see if they used your card for any purchases on Amazon. If you have verified with others, when contacting customer service, please have the following details ready: - Last 4 digits of your credit card - Date and amount of the charge - Descriptor of the charge on the statement Note: Due to legal and privacy reasons, there are restrictions on the information we can share and to whom. After our investigation, you may need to contact your bank to resolve this matter. Thank you for your patience and cooperation in this process. To request a callback, please use the link provided, and we will reach out to you promptly. I apologize for any inconvenience, and I assure you we are committed to ensuring a swift and accurate resolution in your case.

My email is [redacted]. My name is Henry D. I am requesting a return for the CanPrev Magnesium Bis-Glycinate I ordered on Nov 21, [redacted], with Order # [redacted]-[redacted]. The item is unreturnable, but I find the capsule size inadequate and wish to exchange it for the correct one. I hope to discuss this matter soon. Thank you for your understanding and assistance.

My computer was hacked, and the hackers gained access to my Amazon account. They made a purchase of a $[redacted] Apple gift card using my account, which was charged to my bank account through Amazon. I have already informed my bank about the fraudulent activity, and they are investigating the matter. To prevent further unauthorized transactions, I have canceled my Visa bank card and requested a new one. Currently, I do not have any card on file with Amazon. I enjoy shopping on your platform and hope that we can resolve this issue promptly. Thank you. S. J. Cook.

We relocated to Mexico and transitioned to using Amazon MX for our purchases and Prime membership. Unfortunately, we no longer have Canadian phone numbers to access our Amazon.CA account, which is linked to the now inaccessible [redacted] We kindly request to cancel our Amazon.CA account and Prime Membership by December 5, [redacted]. Your prompt confirmation of the cancellation via email would be appreciated. Sincerely, Allan and Monya Johnson

Subject: Concern About Order #[redacted]-[redacted] I received a package today with an item I did not order. I have been eagerly waiting for the Old Ted Microscope for my grandson. However, when I checked my account, there is no tracking or delivery information available for the microscope or the Farmer's Almanac. Unexpectedly, I received an Orboot Globe for kids that I did not order. I kindly request assistance in resolving the mix-up with my original order and would appreciate return shipping labels for the Orboot globe. I would be grateful for any updates on the status of my Old Ted Microscope and Farmer's Almanac. Your prompt attention to this matter would be greatly appreciated. Thank you for your help. Sincerely, Marlene M.

I have been experiencing difficulties placing orders for weeks, and it's getting incredibly frustrating. I've repeatedly closed and reopened my account in an attempt to resolve the issue. Every time I try to place an order, I receive a message prompting me to update my payment method. Despite seeking help through various channels like the help center, the hub, and online searches, the problem persists. I even contacted my bank, but they did not identify any issues on their end. I urgently need clarification on the specific reason causing these order delays so I can rectify it. The situation is pushing me to consider avoiding Amazon altogether, but I genuinely desire the products I am attempting to purchase. Your assistance in resolving this matter would be greatly appreciated.

I'm wondering why I was charged over $70 for returning the LifePro Under Desk Elliptical. The item is eligible for return until January 31, [redacted]. I would appreciate speaking with a live person regarding this issue, as it seems difficult to reach someone directly now. Thank you. -Lilian G.