Amazon Canada Customer Service Issues

I haven't noticed any unusual activity on my account, and I mainly used prepaid credit cards for my transactions. However, I made a mistake entering my password and ended up locked out of my account. Despite contacting customer service via phone multiple times and trying to submit receipts for my purchases, I still haven't received any help. It has been frustrating as my nephew's birthday is approaching, and I urgently need to make a purchase, but the system won't let me upload the necessary documents. I have valid photo ID to confirm my identity, and I'm unsure what else to provide to resolve this matter promptly.

I am having trouble completing my order on Amazon.ca. After selecting the payment method, I encounter an issue that displays the following message: "Oops! Apologies, the Amazon.ca page you are trying to access is only available during checkout. To view or modify your orders, please visit the "Where's My Stuff?" section in Your Account. If your order has not yet been shipped, you can make changes to your shipping and billing details, cancel items, and more. For orders from sellers other than Amazon.ca, you need to contact the seller for changes or returns. These items can be found in the "Open and recently shipped orders" section in Your Account. Visit Your Account or Continue shopping"

I'm having trouble accessing my Amazon account due to what they say is suspicious activity. I was trying to order a birthday gift for my sick nephew and had to create a new account when I couldn't place the order. Unfortunately, I had to buy the gift elsewhere, causing a delay. Despite numerous efforts to resolve this, I've encountered unhelpful customer service representatives who seemed unfamiliar with English. I believe there has been no wrongdoing on my part and faced challenges uploading the required documents. I hope Amazon can compensate me for the time wasted and inconvenience caused as this problem seems to be on their end.

I have received inappropriate messages from the seller LINLINTAOTAODODNG on Amazon after requesting a refund for a non-delivery issue. The order ID is [redacted]-[redacted] and the ASIN is B0B8H734J2. "I have already issued you a refund. However, you have chosen to leave a negative review. What are you aiming for? Do you want something bad to happen to your family? Make sure your child gets hit by a car! I have deceived your mother! You are despicable! Feel free to report me to Amazon!" "Your mother, your sister, and you are all acting like pigs." I believe this seller needs to be removed from the platform. Regards, Shirley Littlejohn

Subject: Update on Order Refund Hello, I was charged $[redacted].31 on Wednesday, September 21, [redacted], for the cancelled Order # [redacted]-[redacted], despite your email indicating no charge was made. When can I expect the $[redacted].31 refund to be credited back to my bank account? Best regards, Robert G. Email: [redacted] Phone: [redacted]

I am experiencing issues placing an order on Amazon.ca. When I select the payment method, the website kicks me out, and I receive a message stating: "Oops! We're sorry, The Amazon.ca page you tried to access can be viewed only during the checkout process." It instructs me to visit the "Where's My Stuff?" section of Your Account to view or change orders, modify shipping and billing information, cancel items, and more. For orders from sellers other than Amazon.ca, I am directed to contact the seller for any changes or returns. I am unsure of what to do next.

I am dissatisfied with the Intelcom delivery service you offer. Numerous occasions I have expected next-day delivery through Prime Advantage, but my deliveries are consistently delayed for no apparent reason. As a long-standing Prime member who pays for this service, I rely on prompt deliveries as promised on Amazon's website. I urge you to rectify this situation. The driver's premature return to the warehouse should not result in the delay of my entitled delivery. I am a disappointed customer.

I need to report a missing delivery order for a package I was expecting. I received an email notification from Intelcom Courier Canada Inc. on Sept. 24th stating that my package was delivered with a signature at 6:46 pm. However, there was no package in my apartment lobby, and the signature on the delivery proof image is not mine. I live in an apartment building and there was also no delivery slip present. When I contacted the delivery company regarding the missing package, they directed me to reach out to Amazon, as the order for the 50 Pack Disposable Face Mask - Ships from Canada - 5-Ply with Ear Loop Face Protection was fulfilled by "Intelcom Courier Canada Inc." The tracking number is INTLCMC[redacted]13 for Amazon Order #[redacted]-[redacted]. Despite checking the lobby thoroughly three times on the same day and speaking with the landlord, the package was nowhere to be found. The email notification from Intelcom Courier mentioned COVID-19 contactless delivery standards, but the delivery did not follow these guidelines as stated.

My Amazon account has been temporarily put on hold, and I would like to understand why this has happened. Amazon notified me via email indicating that there has been unusual payment activity detected on my account. As a security measure, they have temporarily suspended my account along with any pending orders or subscriptions. If my payment information is not verified within 72 hours, my pending orders will be canceled. The account will remain on hold until confirmation is received that I am the authorized owner of the payment method used in the recent transaction. To regain access to my account, I need to sign in and follow the instructions provided on the screen. Once I submit the necessary information, Amazon will review it and provide a response within 24 hours. I apologize for any inconvenience this situation may have caused. Best regards, [Initials]

I am incredibly frustrated with the service I am receiving from Amazon Prime. For the past month, all my orders are taking 7 days to deliver instead of the usual 2 days. Despite trying to give the benefit of the doubt, this delay is unacceptable. I haven't been placing orders as I can get items quicker elsewhere. After researching online, I discovered that some users faced similar address-related issues. However, my attempts to resolve this through the app and phone calls were unsuccessful. The representatives mentioned longer shipping times due to resellers, which was never communicated previously. This sudden change is disappointing as I rely on quick deliveries. Even after a lengthy phone call, the problem persists. A recent order promised same-day shipping for a $25 minimum spend, but delivery is scheduled for 7 days later. This inconsistency and lack of information are frustrating, especially when paying for Prime membership. I hope this issue is resolved soon as I feel I am wasting my hard-earned money on a service that is not meeting expectations.

I was charged a postage fee for a refund, and after contacting customer service, I was instructed to scan and email the post office receipt. I received an email from "Cloud S" on August 29, [redacted], confirming the receipt of the photo of the return postage fee and their request for the A to Z claim team to process a refund. The refund should reflect on my credit card statement within 3-5 business days, depending on the bank's processing time. They also provided a link to track the refund process, but I have not found any confirmation that the refund was processed at that link. I appreciate your assistance. Thank you.

It has been more than 72 hours since receiving an email from Amazon indicating I would receive further instructions in 24 to 48 hours to unlock my account. I currently have $[redacted] in my frozen Amazon account. I am concerned about the delay in resolving this matter and the lack of communication regarding my refund or access to my funds. I believe that proper verification measures, such as requesting photo ID during account creation, could prevent such issues. I am dissatisfied with the service provided and feel that my concerns are not being addressed promptly. I am considering escalating this matter by contacting Global News in Edmonton, Alberta, and consulting with a lawyer. I am eager to have access to my funds, which I prefer in the form of Amazon gift cards or cash. I am frustrated by the prolonged wait and the repeated assurances of a resolution within 24 hours without any follow-up.

I recently received an email notifying me of an order I did not place, informing me that it was being shipped. I want to cancel this order as I have not made any purchases. After spending over an hour looking for information on your website and not finding a phone number, I finally managed to contact customer service. Unfortunately, the automated system was unhelpful, and the live representative had a strong accent making it difficult to communicate effectively. I attempted to cancel the order during the call, but I am uncertain if it was successful. Please ensure this order is canceled promptly. Thank you.

I was charged an unexpected $46 by UPS for a delivery from a USA seller on Amazon.ca, while the same item on Amazon.com had free delivery to Canada with no import duties. I opted for Special Delivery for $29.99, and UPS now claims they paid Customs fees to a broker to cross the border, but I received no proof of these fees, just a bill for broker fees plus GST and PST. The online Amazon.ca ad did not mention these additional fees. I could have bought the same item on Amazon.com for half the price in US dollars with no import fees. I am caught in a frustrating runaround between Amazon, UPS, and the seller, and as a visually impaired person, resolving this issue is challenging. Amazon should have clarified UPS's right to impose additional charges, as they are the ones using UPS and charging for delivery. If I cannot resolve the $46.72 charge, I will seek out another online retailer that stands by its commitments.

Hello, I would like to share my experience with returning an item to the seller. My order number is ORDER # [redacted]-[redacted], and I initiated the return process on September 30th. However, I have encountered difficulties as the seller seems uncooperative. They have been inconsistent in their responses, initially stating they issued a return shipping label and later admitting they did not. I have requested details on return approval, a shipping label, and a pick-up arrangement, but they have not provided clear information. I even offered to cover the return shipping and restocking costs by deducting them from my refund, but they have not given me an estimate or further response. If possible, could someone assist me with this return process to ensure a smooth resolution? Thank you.

I am currently unable to physically retrieve packages downstairs, and I had clearly requested both Amazon.ca and Intercom Courier Canada to deliver my order directly to my unit door. Despite these instructions, the package was not delivered as agreed on October 13th, with a note left citing an undisclosed issue and a promise of delivery the next day. When I reiterated my condition to Intercom Courier Canada, the delivery person, Ken, still left the package in the lobby without acknowledgment. My tracking number is INTLCMD[redacted]61, and my name is Jonah Goldstein residing at [redacted] Collinson, #[redacted], Victoria. Could Amazon confirm if future deliveries will adhere to my request of bringing packages to my unit door as previously specified?

I am currently facing difficulties making a purchase using my Amazon account. Despite knowing my password and having access to my email, I am unable to receive the authentication code on my personal cell phone, which I won't have access to for a week. Unfortunately, the system does not allow me to switch the authentication to my work iPhone, nor can I access my account through a browser without the cell phone verification. Customer service options have been unhelpful, as they keep looping me back without addressing my issue. I find it frustrating that the system assumes everyone has constant access to the same phone number. It's disappointing that without the specific cell phone, I am unable to manage my account even with all other necessary information.

On September 30th, my account was unexpectedly closed. I am unsure about the reason because I have received conflicting explanations. Initially, I was informed it was due to a previous closed account, which is inaccurate. Later, I was told it was linked to a high number of refunds, but I have only requested one refund over many years. Despite being informed by customer service that my account was on hold, further communication stated it was closed. The situation has been confusing, with automated responses from account specialists providing no clarity. Furthermore, I am still being charged for services like Primevideo channels and Kindle Unlimited even after the account closure. The most recent email directed me to contact Amazon.ca, but I have not found separate contact information. I am struggling to resolve this issue and wish to speak with a representative to understand and possibly reinstate my account.

I discovered two unauthorized charges on my credit card statement under the merchant name "Amazon.ca/pri,BC." The charges were labeled as "Amazon.CA Prime Member." The first charge occurred on October 14th, [redacted], for $11.89, and the second charge was on October 16th, also for $11.89. To clarify, I have never signed up for Prime membership, and I have not shared my credit card details with anyone. I have not used my card for a while due to maxing out its limit. Upon checking my Amazon account, I found no subscriptions or records of these charges in the purchase history. I kindly request a refund for these fraudulent charges. I am facing financial difficulties, and these unexpected charges are adding to my concerns. Thank you for your prompt attention to this matter.

I placed an order with order number [redacted]-[redacted] from eacemart on September 9, [redacted], with an expected delivery date between Sep. 16, [redacted], and Sep. 22, [redacted]. However, the seller shipped the wrong item, a baby playpen. After contacting them, they promised to send the correct item, which arrived several weeks later. Unfortunately, the item had damaged pieces with scuff marks and chips on both doors, indicating poor quality. I requested a refund, but the seller only offered $25 initially. I declined and asked for a full refund and a prepaid return label. I have not received any further response. My account shows "Refund request canceled" due to the seller's promise to send the correct item, making it difficult to cancel the order for the incorrect item I received. I plan to escalate the issue to Amazon A-Z for a resolution. Thank you.