Amazon Canada Customer Service Issues

I placed an order, received an email saying it was canceled, and that the money was refunded to my account. However, I haven't received the refund. Amazon asked for proof of ownership of the credit card used for payment, which I provided, but they claim they can't process the payment. I don't understand why. I used my own card and provided all the necessary details. Subsequently, I placed another order with a different card using the same address, but received a similar email about verification issues. The email mentioned my account being on hold. I'm confused and frustrated as it has been three days since I've been waiting for the refund.

Certain items prohibited by the Criminal Code of Canada seem to be available for purchase on Amazon.ca. One item currently for sale on the website is labeled as a prohibited weapon under Section 42 of the Criminal Code of Canada. This item appears to be a knife that opens automatically by gravity or other means, making it a prohibited device according to the criminal code. It is important for Amazon to address this issue promptly, remove such items from their platform, and reach out to any customers who may have purchased them. Importing and exporting prohibited weapons is tightly regulated and enforced by the Canada Border Services Agency, potentially leading to consequences for Amazon.ca.

I needed assistance with a faulty charging port. The first agent recommended a replacement tablet, but the replacement was of lower quality. The next representative suggested a new charger, which did not solve the issue. Instead, a second inferior tablet was sent, which was unresponsive. This led to having two unusable tablets, one charger was exchanged, and an unexpected refund was issued. Despite refunding, I was told there was no suitable tablet available. After checking the lc-tablet store, I found the compatible tablet supplied through Amazon. When seeking help, I was informed they couldn't assist due to it being a third-party product, despite helping others in similar situations. Requesting copies of the conversations proved difficult as they initially claimed they couldn't be located, then denied my request until involving the security team. The interactions with customer service were also unpleasant.

Hi GetHuman Customer Service, I am writing to address an issue with an order I placed on Amazon. On May 14th, [redacted], I purchased three items, but only one arrived on May 18th, and it was damaged. The other two items never showed up. Following a message on my account explaining a shipping problem and cancellation of the delivery, I was assured of a refund within 3 - 5 business days once the return was processed. However, a month has passed, and I am yet to receive either a refund or replacement items. I contacted Amazon through their 'contact us' webpage on May 28th, [redacted], but have not received a response. This situation is unacceptable as I am out of pocket without the products or refund in sight. Your assistance in resolving this matter would be greatly appreciated. Thank you, S.

Hello, I would like to bring to attention an issue I am facing with your customer service. I have encountered rude behavior from staff members, including supervisors hanging up on me. This treatment is disappointing, especially considering my loyalty as a prime member who orders frequently. I am very upset by these interactions and unless this matter is addressed satisfactorily, I will have no choice but to cancel my membership. The issue revolves around a return request for an item that is marked as "non-returnable." Your policy clearly outlines that the item in question should be eligible for return. Despite the product not containing any flammable substances (as falsely claimed), I am facing resistance in processing the return. I have attached evidence of the policy for reference. I urge for a change in this policy or prompt resolution of my return request. Since I have been unable to find a resolution with your supervisors, I am seeking further assistance from the head office to address these discrepancies in policies. I kindly request for a representative to reach out to me regarding this matter as the current situation is causing distrust towards Amazon. Best regards, S. Zap

I have been experiencing issues with delivery drivers recently. They have been driving into my driveway recklessly, putting my safety at risk. Just the other day, I had a close call where I was nearly hit by a driver who seemed surprised that my head was just inches away from his bumper. I have security cameras that captured another incident today where a driver drove through my yard near my car and boat shelter instead of walking a short distance. This behavior is unacceptable, especially when my family could have been in harm's way. I am looking for a way to submit these videos for complaints and address this unsafe behavior. Additionally, I have observed on my home cameras that delivery persons frequently fail to walk up a few steps to place packages at the door and instead toss them, leading to damaged parcels. I have multiple videos showing this disrespectful and unprofessional conduct that needs to be addressed.

I have a concern regarding the delivery service. While the packages arrive on time, the issue lies with the delivery person. The driver, who appears to be the same one used by Amazon, uses a Budget rental van for deliveries to our small dirt lane with only four houses, including children. The driver drives recklessly down the lane, which poses safety risks. Today, the driver kicked up dirt, dropped off the package, and sped off, damaging our lawn. Due to mobility issues, I couldn't address this behavior directly. I simply wish for the drivers to exercise caution due to the potential danger, especially since children are present. I hope this can be addressed promptly for everyone's safety. Thank you, Danny Hammond.

GetHuman is a helpful resource that assists customers in sharing tips and insights on dealing with customer service problems. It is important to note that GetHuman is not associated with Amazon Canada. Providing the requested details serves multiple purposes. Firstly, it allows GetHuman to search its database for specific guides on resolving issues, potentially avoiding the need to contact Amazon Canada directly. Secondly, this information generates a public page for your concern that can be shared with Amazon Canada and other customers for assistance. Once your issue is resolved, you can also share your solution with others.

I'm frustrated with the Fitbit Ionic recall. They are refusing my claim because I can't provide the watch's serial number (I threw away the box and packaging), even though I sent them a copy of the receipt and a photo of the watch. Fitbit's email: [redacted] <[redacted]> wrote: Hello Sylvain, We are pleased to continue assisting you with this matter. After reviewing your case, we are unable to verify if you have an Ionic device. If you can provide us with a receipt that includes the serial number or additional information to identify the device, we will proceed with the investigation. If you still can't provide the serial number, please send us a photo of your Ionic with the reference number written by hand on a piece of paper. Take the photo to show both the paper and the watch in the same picture. Thank you for your cooperation. Kind regards, Gabrielle P. and the Fitbit team

I have questions about my recent orders. For ORDER # [redacted]-[redacted], I reached out to Anita's, the manufacturer, for clarification. Anita's informed me that they supply Amazon.ca through a distributor under contract. Although Amazon.ca lists "ship and sold by Amazon," the manufacturer is indeed involved. Next, for ORDER # [redacted]-[redacted], I contacted ONE DEGREE, the manufacturer, for information. Surprisingly, ONE DEGREE stated they do not distribute through Amazon.ca. The product on Amazon.ca under "ship and sold by Amazon" is from an unaffiliated source, as per the manufacturer. Both instances present a concern: the products on Amazon.ca appear under the brand name with "ship and sold by Amazon." The uncertainty arises whether these items truly originate from the manufacturers or authorized distributors, particularly vital for food products to ensure quality and safety. A lack of manufacturer link leaves room for ambiguity in the product's journey, such as uncertain storage conditions pre-Amazon sale.

On approximately 07/20/[redacted], my bank transferred $16.23 to you without explanation. After contacting your support via email, you blamed me for either forgetting or allowing someone to use my card, which I assure you is not the case. I have never had an Amazon account other than my monthly $7.57 payment for Amazon Prime. Recently, I received a text alert regarding unauthorized account access, mentioning a device and IP address that are unfamiliar to me. I engage with Amazon solely through my Roku for Amazon Prime on my TV and do not make purchases on the platform due to security concerns. Please investigate this matter promptly.

For the past two days, I have not received my Amazon order despite it showing as out for delivery. Amazon claims they couldn't access my apartment building, even though I ensured the front door was open. Despite multiple complaints and providing my cell phone number for contact, my package has not arrived. I live in a ground-floor apartment facing the street and have not missed the Amazon trucks passing by. If my order doesn't arrive by 10 PM Wpg time, I will request a refund on my credit card. Tracking ID: TBC[redacted]09 - 08/18/[redacted] Order#: [redacted]-[redacted]

I am reaching out regarding the purchase of an HO Deskjet Printer 2742e in Himalayan Pink. The item was priced at $80.47, including tax. It was supposedly delivered on Saturday and then refunded to the card ending in [redacted]. I am inquiring about the confirmation of the refund as per the Amazon email received. Unfortunately, I do not have the tracking or order ID available, as I tend to delete emails after use. Kindly verify if the refund of $80.47 was processed on Saturday, August 20. Thank you for your assistance.

I have experienced consistent issues with the KDP printing service. Various orders from the same location differ substantially in color and printer alignment, resulting in copies with printing problems. Despite most orders coming from Coppell, TX, USA, even the Middletown, DE, USA location had identical copies with spine wrap-around variations. On the contrary, a friend received flawless copies from Las Vegas, NV, USA with vibrant color and accurate printer alignment. Furthermore, a review from Escondido, CA, USA by Walter Madden got removed, and he was unable to repost it due to restrictions on the Amazon website. Despite reaching out to customer service ten days ago, he has not received any response. Your assistance is greatly appreciated. Sincerely, Danielle

I have not received my order and am requesting a full refund and a change in courier. Despite the photo showing the delivery in the lobby, it was left in an accessible area. In addition, recent Amazon deliveries have not been brought upstairs by the courier. The building has elevators and carts for tenant use. I do not require direct contact, just for packages to be brought upstairs and for a knock on the door. This level of service is unacceptable and displays incompetence. If I do not receive a refund and have my orders brought to my door, I will consider ordering from a different retailer. Thank you.

I did not receive my order from yesterday. A photo was taken of it left in a public area accessible to all residents. I kindly request the courier or driver to bring the order upstairs and knock on my door. Previously, a similar situation occurred with an Amazon delivery, and again no effort was made to bring it upstairs. This time, due to illness, my Significant Other had to retrieve the big box from downstairs. I reside in a senior retirement home and it is crucial for deliveries to be brought to my door. Leaving packages in the lobby is not acceptable. If this continues, I may have to reconsider my membership. Thank you.

I have encountered various issues with the KDP printing service relating to mistakes in printing orders from the same location. Both color quality and printer alignment have caused problems in the finished copies I receive. Despite most orders coming from the Coppell, TX, USA location, inconsistencies have been found, like spine wrap-around variations in copies from Middletown, DE, USA. However, a friend who received copies from Las Vegas, NV, USA noted proper vibrant colors and correct alignment. There was a situation where a review from Escondido, CA, USA was removed. I advised the reviewer, Walter M., to repost it, but he was unable to do so as Amazon's website indicated he could no longer post reviews for that product. He reached out to customer service ten days ago but has not received a response. I appreciate any assistance. Thank you, Danielle.

I recently ordered a model car remote that was shipped. Initially, I was informed by Amazon that the total cost, including shipping, would be $22. However, my bank alerted me to an international charge of $29. I am concerned about this discrepancy as the base cost of the item was $13. I kindly request a refund of the difference between the $13 base price and the charged amount of $29. Thank you for your assistance. - M. Millman

I tried to process a refund for an item online, but was informed by multiple agents that it was non-returnable, without any clear explanation or indication before purchase. After being promised a refund without having to return the item, I have yet to see the $[redacted] refund reflected in my credit card statement despite being instructed to donate the item. The customer service agents have been unhelpful and unresponsive, leaving me feeling frustrated and dissatisfied with the service provided.

I have been locked out of my account and despite numerous attempts, I cannot upload the requested information. Therefore, I have created a new account. I ordered a gaming chair for my nephew's birthday on the 18th using my new KOHO credit card while at work. However, upon returning home, I found myself locked out of the new account. My efforts to resolve the issue with my previous account have been unsuccessful. The customer service representatives I have spoken to over the phone seem to struggle with English and understanding the problem I am facing. I have been waiting for a resolution for about a month and a half without any contact or progress. My nephew, who is unwell and unable to attend school, requires the chair for homeschooling. It is crucial that I receive assistance to ensure he receives the chair by the 19th. Thank you for your attention, and I look forward to your response.