Amazon Canada Customer Service Issues

I am concerned about the careless behavior of some of your drivers. Parcel delivery to the lobby of the apartment building is frustrating, especially when there is a visible sign requesting otherwise. As a senior with mobility challenges, it was particularly disappointing when my recent delivery was not brought to my apartment after I buzzed the driver in. This has been an ongoing issue, resulting in parcels being stolen in the past due to incomplete deliveries. Retrieving my parcel required extra effort, which is not the service I expect from Amazon. It is crucial that action is taken to address this problem promptly. With pandemic-related restrictions easing, there should be no reason for drivers to continue this lazy behavior. I urge you to ensure that parcels are delivered appropriately, instructed by Amazon.

I recently purchased a USB digital microscope with 50x to 1000x magnification, equipped with a high-speed DSP cosmos sensor in color. The model boasts a resolution of 1280x960 and 5x digital zoom. This device is driver-free and complies with FC, RoHS, and CE standards. Unfortunately, I did not receive any instructions on how to install and use it. As a result, it remains unused in its box. I am seeking guidance on how to set it up and make the most of its features. Any assistance would be greatly appreciated. Thank you, and have a good day. - Sylvio E.

I am frustrated with Intelcom courier service. Their drivers never leave packages at our apartment door, instead choosing to leave them in our building's unsafe lobby or asking us to meet them outside for our package. Complaining to Intelcom has been useless as the issue remains unresolved. I am considering not ordering from Amazon anymore due to the ongoing problems with Intelcom's subpar service.

I placed an order on November 25, [redacted] with Order# [redacted]-[redacted] for a subpar vacuum cleaner that lacks the suction power needed for hardwood floors and area rugs. Due to challenges related to the pandemic and concerns about online fraud, reaching out to Amazon has been quite difficult to initiate a return request for this ineffective product. The lightweight vacuum was priced at CDN$ 79.08. I am seeking a full refund and would prefer to return the item directly to the manufacturer. Limited freedom during the stay-at-home orders from [redacted] until now delayed my ability to take action sooner. I kindly request assistance in coordinating the return process promptly.

I signed up for Amazon Prime on December 2, [redacted], and bought a wheelchair for my mother from Amazon.ca. I cancelled my Prime membership one week later on the Amazon.ca website. Despite this, I have been charged $9.19 (tax included) on January 25, [redacted], and again on February 25, [redacted], on my Visa card. However, my Amazon.ca account does not show me as a Prime member. How can I stop these unauthorized charges?

My account has been blocked for a few weeks. Two days ago, an agent helped me unsubscribe from a dog treats article I was receiving regularly. I have 6 unopened boxes as I no longer have a dog. He instructed me to call to reopen my inaccessible account. In the meantime, I opened an account for my wife so I could continue shopping on Amazon: Lucie Tremblay at the same delivery address. Francois Labrousse, [redacted] Avenue St Brigitte, Sainte Brigitte de Laval, PQ, G0A3K0. Phone: [redacted], cell: [redacted]. Thank you if you can help resolve my situation and send a link for me to return the last box of dog treats I received a few days ago (unopened package). Francois Labrousse

At my address, [redacted] - [redacted] Street NW, Edmonton, Alberta, T6HG 1H7, Amazon deliveries are now placed on the bottom floor next to the mailboxes instead of at the customers' doors. This change has made the mail-laundry room unsafe and more susceptible to theft since it is now overflowing with packages of various sizes. I find this new delivery method inconvenient and worry about the security of my packages in a building with [redacted] residences where anyone could take them. Moving large packages away from mailboxes and obstructing Canada Post's parcel delivery boxes is also causing issues. I believe this delivery process is not appropriate given the risks involved.

Hello, Yesterday around 6:30 pm EST, I received a notification on my phone about the delivery of my order # [redacted]-[redacted]. The message included a photo showing a package placed by a door in the hallway. When I opened my door, I found the package next to my neighbor's door across the hallway, addressed to a different person in the same building. I promptly contacted customer service through the chat box, and an agent assured me they would investigate and follow up within 24 hours. I believe this was a deliberate mistake by the delivery person as they overlooked the recipient's name and unit number. I suggest conducting a thorough review and holding the delivery agent accountable. Amazon should consider working with reputable delivery companies rather than individual contractors to enhance their service quality. Thank you, Naresh B.

I attempted to return my defective item as per your instructions, but there was an issue. Despite receiving an email confirming the driver's arrival, no one came to collect the item. It remains with my concierge who is available 24/7. I haven't been contacted, and my two emails to Intelcom have gone unanswered. Could you please investigate this matter further? ORDER # [redacted]-[redacted].

I've been waiting for over a month for the delivery of the De'Longhi [redacted] BTU Portable Air Conditioner, Dehumidifier & Fan that I ordered from you. The first delivery in February was damaged, and although I was initially told it would be replaced by May 3rd, that date has now been removed from my order details. As a loyal Amazon customer, I expect better service and communication regarding my purchases. I am disappointed with the lack of information and the delay in resolving this issue. I would appreciate a prompt update on the status of my order. Thank you. Dr. Fisal Khan

Hello, my name is Edgar C. Order # [redacted]-[redacted] Email: [redacted] I am disappointed as this is the second time that the DELIVERY PERSON did not deliver my parcels to my address. Today, I saw the picture he took while leaving the parcels, but I could not find them at my apartment. Despite having a noticeable sign asking for a hard knock on my door, the delivery person still did not reach out to me. I provided all my address details, buzzer number, and apartment number to AMAZON, but it seems the delivery personnel are not putting in the effort. I am displeased with the service quality. It used to be good, now it's not. It appears the drivers are not being diligent in their work. Please investigate and resolve this issue promptly, or I will have to consider canceling my account. Thank you.

Hi, my name is Edgar Cruz. Order # [redacted]-[redacted] Email: [redacted] [redacted] The West Mall, Apt [redacted] Buzzer - [redacted] Etobicoke, ON M9C 1E8 I wanted to express my frustration because this is the second time the delivery person has failed to deliver the parcels to my address. Today, I saw the picture he took when he left the parcels, but they were not left at my apartment. I have a sign outside my door requesting to knock hard, yet the delivery people do not buzz or attempt to contact me. I provided Amazon with all the necessary details, including my address, buzzer number, and apartment number. I am greatly disappointed with the service. It used to be great, but now it's subpar. It seems like the drivers are not putting in enough effort. Please investigate this matter and resolve the issue, or else I will have to consider canceling my account. Thank you.

I arranged for a return pick-up that was scheduled for Monday. However, the driver called, but the call only rang twice before we could answer and no one was on the line. After reaching out to the driver, he mentioned trying to call but said no one was home. My husband explained the brief ringing and asked for a return, but the driver mentioned not having time to come back. Surprisingly, we then received an email saying the pick-up was rescheduled for today, Wednesday, between 11:30 and 2:30, but no one has arrived so far. This has left us confused and wondering about the status of the pick-up.

I purchased a pair of shoe stretchers about a year ago, which were advertised as unbreakable. However, after only 5 months, one of them stopped functioning properly. A month ago, when I went to use the other one, I realized it was also not opening or closing. Sadly, I had already discarded the packaging they came in, which I now regret. I trusted the claim of them being unbreakable, but now I feel this was misleading. As a senior on a fixed pension, this experience has been disappointing. I am left with two useless shoe stretchers and don't know what to do next. This will be my last purchase from Amazon.

I have recently discovered that I have been charged for Amazon Music Unlimited since last July, even though I have never used this service. I assumed it was part of the Amazon Prime package and did not realize I was signed up for a separate paid subscription. The charges were not obvious on my statement, and I only noticed them after checking the "Payments" page. I unwittingly paid around $[redacted] for a service I have never utilized. I am frustrated by the lack of clarity and would like to request a refund for this oversight. Thank you.

Subject: Recent Unpleasant Experience with Amazon Delivery Dear Senior Program Manager James Roche, I am writing to express my disappointment with a recent experience I had today that left me feeling vulnerable and insecure. This morning, I received a phone call from a rude male courier who did not introduce himself properly but rather demanded to deliver a parcel (Order# [redacted]-[redacted]). The individual was dressed in civilian clothes, exhibited unprofessional behavior by not introducing himself, and even took a picture of me without my consent using a personal cellphone. After contacting Amazon customer service, I learned that he was a driver for LANDMARK. This incident has left me feeling exposed and concerned about the handling of my personal data. Despite speaking to an Amazon representative who directed me to file a complaint with LANDMARK, I believe Amazon should take responsibility for this issue. I have several questions regarding the security of customer data shared with third-party couriers and the unauthorized photographing of customers. This experience has shaken my trust in Amazon's data protection practices, and I would appreciate your assistance in addressing this matter and implementing necessary improvements. Thank you for your attention to this issue. Sincerely, Helen

I purchased a snowblower on sale at the end of March, but after 2 months, I have yet to receive it. When I contacted Amazon, I was told they needed to wait for a certain number of orders to fill a truck, which didn't seem right to me given their high sales volume. Despite being told there was no inventory, I saw plenty available after canceling and reordering. I called again in May and was promised to be notified once it ships. I passed on another offer in March assuming Amazon would deliver quickly with good warranty support. Frustratingly, Amazon cannot provide a clear answer on when I will receive my snowblower, and I feel misled as I have experience working in a distribution center. Being dishonest is what upsets me the most. Thank you.

Hello, I am a Registered Holistic Nutritionist and Personal Trainer. I am reaching out to inquire if you participate in giveaway promotions. I plan to host a giveaway on my social media platforms and would like to offer a gift certificate from your store as a prize. The idea is to encourage new customers to purchase from you. The rules for entry would involve participants tagging three friends and sharing my post to increase visibility. You can find more information about me and my services on www.gidgetovsenek.com and www.newimagefitnessstudio.com. Looking forward to hearing from you. Thank you, have a great day! Best regards, Gidget

I recently ordered a relay tester with promised delivery within a day or two, but after a month, it still hasn't arrived. Customer service confirmed I am entitled to a refund and provided return paperwork. The issue is I haven't received the package and tracking shows it in Ontario when it was meant to be in Richmond BC. I suspect it's lost. I need a refund to purchase a replacement, but I won't buy another until this issue is resolved. Getting in touch with someone to clarify this and understand why I can't send it back has been challenging.

As a Canadian living in the US with children in Canada, I wanted to send vitamins to my sick daughter via Amazon Canada. I set up a new account and entered my daughter's address and my credit card details. However, I received an email stating the order was canceled due to my credit card being declined. Despite my credit card company approving the purchase and speaking to someone in Canada, I am still facing issues with payment. The system is charging me in US dollars instead of Canadian dollars, and I keep receiving messages about payment revision needed or the order will be canceled in 3 days. I have a Citibank credit card that has approved the transaction. I am a Prime member in the US and signed up for Prime in Canada to make it easier to support my children. I hope to resolve this issue promptly to assist my family in Canada.