Amazon Canada Customer Service Issues

I request a refund for all 'Amazon Music' charges on my two debit cards. I did not authorize Amazon.ca to charge these cards for the service, as I was unaware of the subscription until today and have not used it. I also seek a refund for previous payments on my Mastercard for the same reason and can provide my new Mastercard number for refund purposes only. Please inform me promptly about the steps taken for refunding the unauthorized payments. I will persist until this matter is fairly resolved. Thank you for your attention.

After a period without using Amazon, I attempted to watch a movie today. Unexpectedly, I received an SMS with a link to access Amazon. Unfortunately, I do not have a smartphone and am unable to tap the link on my simple flip phone. Even trying to use the link on my laptop was unsuccessful as the website was down. How can I access Amazon Prime without a smartphone? I have paid for the service but feel excluded because I lack this device. Must I obtain something I neither need nor want just to use Prime? I find it troubling that the digital realm is alienating those who are not eager to adopt each new digital trend. It is also disappointing that Amazon does not provide any direct means of contact on their website. Navigating their help options can be frustrating, leading to no resolution. Without being able to log in, progress seems impossible. What solutions does Amazon have for this issue?

I have contacted Amazon multiple times regarding this ongoing issue. My address is [redacted] Buckshot Lake Rd, Plevna, Ontario, K0H2M0, Canada. Unfortunately, Canada Post does not deliver to my address, but all other couriers do. When a package is sent, it gets routed to Ardoc, Ontario, which is a 34km round trip for me. The location lacks wheelchair access, with uneven steps and no railing, and the postmaster is unvaccinated for Covid, posing a risk to me at 80 years old. I am unable to accept deliveries from Canada Post and am willing to receive Amazon orders via Purolator or UPS with weekly shipments or pay extra for shipping if needed. I cannot continue to accept deliveries from Canada Post. Apologies for the inconvenience. Sincerely, Richard Hamblin. PS: This issue has been previously promised to be resolved by Amazon, but it has not been addressed. I appreciate any assistance you can provide. Thank you.

Hello, I have not yet received my package, Amazon order No [redacted]-[redacted], which was supposed to be delivered on 12/14/21 to my home. The day after, on 12/15/21, I called customer service to report the non-delivery. They responded via email, informing me that they had contacted the carrier to dispute the delivery. Despite multiple calls (verified by my phone bill), each time I contacted customer service, they assured me that an investigation was underway. However, I never received any updates on the results of the investigation, despite promises made by the operators I spoke to. You can verify the facts and dates of my numerous calls by checking my file in your records. Today, in the latest email, I was informed that "Due to the time that has passed since the order was delivered, reliable tracking information from the carrier is no longer available. For this reason, we will not be able to provide a replacement or refund for this order." I would like to remind you that according to the consumer protection code, an order is considered delivered when the buyer physically receives the package. The seller cannot exempt themselves by blaming the carrier. I kindly request that you promptly consider my request for a refund or replacement, otherwise, I will be compelled to submit a complaint form and report the situation to the Competition Bureau of Canada. I assure you that I will not leave this matter unresolved. Serge L.

I have an Amazon Prime account which is supposed to provide access to movies and music. Despite regularly paying our membership fees, my husband and I were disappointed to discover that we still had to pay to watch the Jack Reacher movies and access some of the music content. We believe that our monthly subscription should cover these additional charges. We only make occasional purchases from Amazon, so this double-charging approach has made us question the value of our membership. It's unclear why Amazon charges a monthly fee along with GST and then requires additional payments for certain content. This has created a sense of mistrust towards the company. Thank you. Best, L. Machado

I am a loyal Amazon Prime member and have faithfully made monthly payments for access to movies and music. Recently, I was disappointed to find out that despite paying for the subscription, I still need to pay extra to watch certain movies and access some music. This has made me question the value of my Amazon Prime membership, as I do not make frequent purchases from the company. I believe that after paying a monthly fee, there should be no additional charges for content that Amazon has agreed to provide. I would like clarification on why Amazon charges a monthly fee plus GST for access and then charges extra for specific content. This practice seems misleading and questionable. I am particularly interested in getting free access to the Jack Reacher series. Thank you for addressing my concerns. Sincerely, Lisa M.

My item was initially set to arrive on January 31st, but the delivery date was changed to yesterday. Unfortunately, the item has not arrived yet. Customer service informed me I am eligible for a refund, but the process seems complicated. When I try to request a refund, I am redirected to various pages except for the refund page. It appears that Amazon's customer service experience is subpar. Now, I have to search for an email address to contact them, but surprisingly, there's no easily accessible way to communicate.

I would like to report an issue with companies selling fashion products on Amazon that may contain toxins or bugs in their packages. After researching companies using Facebook to promote their fashion items, I purchased 7 products myself. Unfortunately, the items had poor quality fabrics and workmanship, and returning them for a refund proved difficult due to misleading shipping costs. Further research led me to a CBC TV Marketplace expose on SHEIN, a company related to the one I bought from. Similarities in packaging and quality issues were also observed in my neighbor's purchase from Cupshe. Considering the similarities in ads, return policies, and packaging, it seems these products originate from Chinese garment factories. While their bank is in the UK and they ship from Canada, returns must be sent to China at the customer's expense. I urge Amazon to review the companies featured on their platform for quality control. I seek to share my experiences in an email and hope for a response from someone interested in addressing these concerns. Thank you, Deborah Faurot

Last night, I received a large and cumbersome package that was not the item I had originally ordered. I contacted customer service to request a refund and arrange for the incorrect items to be picked up. Initially, I was informed I needed to drop it off myself, but due to the size and weight, that wasn't feasible. After some discussion, the representative confirmed that UPS would collect the package for return. The scheduled pickup was supposed to be today before 4:00 PM. However, it's now nearly 9:00 PM, and the package has not been picked up yet.

Due to several months of inactivity on my account, it has been put on hold. Despite submitting all necessary identity and company documents, I have yet to receive a response. I kindly request the reactivation of my account. I also seek clarification on whether upgrading to a professional seller will result in separate charges for the .ca and .com markets, as I intend to enable FBA on my account. Initially, I was informed that I would only be charged for the ".ca" market. However, after upgrading to a "professional amazon seller" account in September [redacted], I was surprised to see charges for both ".ca" and ".com" markets, which seems unreasonable. My attempts to seek a refund through merchant services have been unsuccessful. If possible, I would appreciate a callback regarding this matter.

I did not sign up for Amazon Prime in Canada. I recently discovered two charges of $9.03 on my December credit card statement and three charges on my January statement. I have contacted my credit card company to dispute these charges and will receive a new credit card as a result. I am unable to find a phone number or email to reach Amazon.ca directly. I want Amazon.ca to cancel these unauthorized Amazon Prime charges. When I try to cancel on their website, I am told I can't because I am not a Prime member.

Dear all, According to safety regulations, I am unable to use a vacuum cleaner that needs to be plugged in. I found the cord inside the vacuum, which is contrary to what was advertised as cordless. I have attached a picture of the advertisement for reference. Due to these issues, I am unable to return the vacuum immediately. I believe this is misleading on Amazon's part and I am unable to handle the return until at least the beginning of April. Thank you.

It's the beginning of April, and I need immediate assistance with my Eureka NES***C Blaze vacuum. I require a call back within the next few hours from a person, not an AI, to help me resolve this issue promptly. The vacuum details are as follows: Brand: EUREKA, Cordless: Yes, Form Factor: Handheld, Model Name: NES****, Surface Recommendation: Hard Floor. This vacuum has a special feature with a manual design and onboard crevice tool. It is lightweight and has excellent maneuverability with swivel steering. I found positive reviews about it on gethuman.com. However, I'm frustrated with the lack of customer service efficiency. Jeff, if you're out there, please come back down to Earth and help me out like you used to 35 years ago.

At 3:30, everything seemed great with the cordless vacuum I ordered, but upon inspection, I discovered it had a cord attached. I'm unable to use it until it's cleared by the electrical team. I'm mechanically inclined, and this issue is not about complexity, just incorrect information. The vacuum doesn't match the description as it's advertised as cordless. This problem is disappointing, and the reviews misled me. I hope to get this resolved soon.

Order #[redacted]-[redacted] was initially set for delivery on Feb 16 by 10 pm. I received confirmation emails that it was shipped but then got another email stating it might arrive on Feb 17 or 18, which it did not. After contacting Amazon on Feb 19, they advised me to cancel the order due to a delivery issue. I canceled the order, but the refund to my credit card will take a few days. I usually rely on Prime free shipping and never had problems with deliveries until now. I won't reorder the item until I see the refund on my card and can be assured of a reliable delivery. The item is still available with Prime shipping, but unless there's a good explanation, I might consider buying it from somewhere else. Thank you. - B. McDermott

On January 13, [redacted], I noticed I was billed twice ($9.03 CDN each time) for Amazon Prime on my Visa card. Recently, on January 19, another $9.03 charge appeared, followed by a credit on January 24. Additionally, there are two more $9.03 charges dated February 13. I switched to an annual fee mid-January, which reflected on my Visa statement on January 25. I am confused about the multiple charges in January and February for Amazon Prime. As I switched to an annual membership in January, I believe I should only have been charged $9.03 CDN once in January. I think I am owed $9.03 for one of the January 13 charges and $9.03 for each of the February 13 charges due to the annual membership purchase. It seems there should be no more monthly charges on my account. I kindly request Amazon to investigate and correct these billing discrepancies. Thank you for your assistance.

Regarding Order# [redacted]-[redacted], I bought the Ugreen USB C to Ethernet Adapter on Amazon.ca in September 20, [redacted]. I reached out to the seller through Amazon's messaging system. Here is the message I sent: "Hi John, From your description, it seems that the Ethernet adapter is not working properly. To address this problem, as per Amazon's policy for orders fulfilled by Amazon, you should directly contact Amazon customer service. When you contact them, please mention that the seller has already confirmed the item is faulty. For assistance, visit the product page > select Customer Service below the search bar > scroll down to Browse Help Topics > Need More Help? > Contact Us. I hope you have a great day and stay safe and healthy! Best Regards, Sharon UGREEN | More for You"

Hello, After speaking with a customer service representative, I am attaching a copy of an invoice that was included with my recent order. The invoice shows the price as $37.57, yet I was charged $67.43. This discrepancy has raised some concerns for me. I have initiated a return for a refund but have noticed that I am required to cover the postage fees for the return to Las Vegas, NV. This situation is making me question the honesty of your organization. I am awaiting an explanation for this error. Please be informed that I will no longer be doing business with Amazon and request that all my information be removed from your records. Sincerely, D. Caron 88 Turcot Street Quebec QC G1B 2N2

I received a refund of $43.52 from Amazon for Order # [redacted]-[redacted]. The expected refund was $56.49, and I was charged for the return postage. In a previous Amazon chat, I was promised the full refund. The subsequent order (Order # [redacted]-[redacted]) placed after an initial order has no tracking data. I contacted Amazon on January 28 and was informed I would receive a refund for the first order and was advised to reorder, which I did despite the first order arriving the next day. Despite contacting ASL twice about the missing tracking data, the issue persists, with ASL attributing fault to Amazon. This marks the third chat session regarding this matter. Can you please rectify the situation and refund the missing amount of $12.97? The latest email from ASL, shared for reference, provides insights into the tracking information for the orders.

After three unsuccessful attempts to log in to my Amazon.ca account due to a forgotten password, I was locked out. I attempted to create a new account with the same details, hoping to regain access to my Audible.ca books, but unfortunately, all my subscriptions and books were missing when I signed in with the new password. I acknowledge my error, but I urgently need to retrieve my previous Audible books and restore my account for Amazon orders. Despite contacting customer service five times and being assured I'd be connected with an account specialist, there has been no progress in nearly two months, and none of my passwords are working either.